Customer Reviews for Butler Park Self Storage
(U-Haul Neighborhood Dealer)

663 reviews

1454 Rockdale Ln   Stroudsburg, PA 18360
(On Rockdale Lane off Rt-209 Business - 1 & 2/10 Mi From Rt 80)

(570) 420-8090

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8:30 am - 5 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 420-8090

1454 Rockdale Ln
Stroudsburg, PA 18360
(On Rockdale Lane off Rt-209 Business - 1 & 2/10 Mi From Rt 80)

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8:30 am - 5 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Absolutely nothing everything was perfect I forgot his name but he was one of the best people I've ever encountered at U-Haul forgot his name but thank you

Hector S. 
Rating:
5.0

Nothing

Raheem C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
1.0

Uhaul dealer was beyond rude to me for no reason when I needed help told me go outside go out

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
3.0

I believe they need help here, we were told to "leave the tow dolly on the side of the building " unless there is something I didn't read who told them I at 69 yr could lift and move that. No assistance at all.

Yvonne A. 
Rating:
4.0

Customer did not leave a comment.

Anna Z. 
Rating:
3.0

Customer did not leave a comment.

Bonny C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

The representative Paul was very nice. He was very knowledgeable and helpful.

Dina S. 
Rating:
5.0

Recommend this location for the next customer

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Despina P. 
Rating:
5.0

Very quick and simple return.

Julio L. 
Rating:
4.0

Don't know everyone was super friggin awesome From the gentleman who rented to me to the lady at roadside assistance to the young gentleman who can out to help me All of them were great!

Timothy S. 
Rating:
5.0

Nothing. He's excellent !

Kenton N. 
Rating:
4.0

Customer did not leave a comment.

Kaitlin G. 
Rating:
5.0

Great service band great equipment.Thank you ✌️

JUDE M. 
Rating:
4.0

The service was perfect, there is nothing that could be done to improve the service that I received.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Nothing !

paul W. 
Rating:
5.0

Amazing help I was in an out within 10-15 minutes. Great people

PHILIPPE B. 
Rating:
5.0

Customer did not leave a comment.

Balwant C. 
Rating:
5.0

A+++

Matthew H. 
Rating:
3.0

Nobody available

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Jamell M. 
Rating:
5.0

Always happy with customer service here. Prompt, polite and easy to rent.

Daniel H. 
Rating:
3.0

Truck size was changed at the last minute. Charged for 5 extra miles despite this. Poor customer service.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

KAREN R. 
Rating:
5.0

Customer did not leave a comment.

Mohammed O. 
Rating:
3.0

I am more concerned with the fact I wasn't able to pick up with 24/7 share. It wasn't working. I called uhaul 3 times and was hung up on after a 30-45 min wait each time. I was finally able to pick up after the location opened 3 hours after I wanted the uhaul. I was also charged an additional 7.20 to my card with no explanation.

Marc S. 
Rating:
5.0

Excellent customer service dropping off the trailer. Very pleasant and easy drop off. Great that Uhaul has such excellent employees.

Richard L. 
Rating:
5.0

They really friendly.

Rastislav K. 
Rating:
5.0

Customer did not leave a comment.

Alexandria G. 
Rating:
5.0

Always pleasant always knowledgeable. Thank you again!!!!

Michelle G. 
Rating:
1.0

the truck that we rented was just about out off gas and we had to look around a strange town to find a gas station. Totally unacceptable.

joan L. 
Rating:
5.0

The person was friendly and helpful.

angel R. 
Rating:
4.0

Customer did not leave a comment.

francisco J C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Very friendly service

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Jamell M. 
Rating:
5.0

Customer did not leave a comment.

Julio L. 
Rating:
5.0

Nothing just keep doing what you're doing you are GREAT.

Dorothy J. 
Rating:
5.0

Polite, helpful and efficient staff. Easy drop off of trailer.

MICHAEL H. 
Rating:
5.0

Wry helpful and quick

CIERA S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

the ratchet strap buckles need to be lubricated.

Leo K. 
Rating:
3.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

The self pickup was intimidating

Chris E. 
Rating:
5.0

Excellent customer service and always clean trucks. Thank you

Andriy G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

OSCAR R. 
Rating:
4.0

Friendly and courteous staff. Prompt and rapid service.

H Carlton S. 
Rating:
5.0

N/a

Francisco C. 
Rating:
5.0

Everything was great! Paul from your Stroudsburg location was extremely helpful, friendly and professional! No need for any improvements at this location!

Danuta D. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

cheryl D. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Dimitrios M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Twana B. 
Rating:
5.0

Customer did not leave a comment.

SEVERIANO D. 
Rating:
5.0

staff friendly and helpful

anthony M. 
Rating:
5.0

Tge staff was wonderful continue to smile .. They made our day.

Lewis Taylor G. 
Rating:
5.0

Very friendly, quick service! Will come back!

Andriy L. 
Rating:
5.0

Customer did not leave a comment.

Shirley J. 
Rating:
5.0

Wonderful customer service

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Onder S. 
Rating:
4.0

Customer did not leave a comment.

Adam N. 
Rating:
1.0

Worst experience of any industry I've ever had

Ryan D. 
Rating:
3.0

I waited for 1 hour on hold with the company trying to get my uhaul the website is messed up and it cost more than what was quoted to me. However the operators were pleasant, and understanding my frustrations. I am waiting to see if they give me the discount that I asked for in 3 days

Kelley A. 
Rating:
4.0

Customer did not leave a comment.

DANNY W. 
Rating:
4.0

Inhad a problem to upload my drivers license when reserving the vehicle. Same thing happened when I was picking up the vehicle - the guy had to do it multiple times. It took almost half hour to get the vehicle. The guy at the location was very nice and helpful though.

Lukas K. 
Rating:
5.0

Customer did not leave a comment.

Arnold S. 
Rating:
1.0

This review is related to the lack of commitment & concern from your staff. I was told that I will receive a call about pick-up location. I made several calls to find out & was told wait/NOT YET. The day before I called after 12pm and your rep said "Oh my God, nobody looked into this" will work on it & call you back. She texted later that pm about location & truck aval being smaller giving me not enough time for other accommodations as I had to move out by 8/28/21. I then had to rent another truck on 8/30/21 (#82998390) called & reported a complaint to several people & was told by a female rep that the company could provide a discounted/reimbursement but this call got disconnected while she was verifying something with a Supervisor and failed to call me back. I called back but for 27 minutes waited and hung up.

Nydia A. 
Rating:
5.0

Customer did not leave a comment.

jahaira M. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Thank god for the gentleman working here. I tried using the no contact way of doing things. Was in a rush. U haul site would not work at all. He was very helpful.

Tam M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Parking lot was small for big trucks. Again, the company is fustrating. After the stress of moving and driving those big trucks, the company should make it easier to drop off were it is convenient for the customer.

Shelly Z. 
Rating:
5.0

Customer did not leave a comment.

Aida M. 
Rating:
4.0

The price was told to be .79 for the first 100 miles , shows 89. For first 100. Uhaul roadside couldnt come out , when i received van it had previously had issue with rear tire. I had to call my aaa to take care of it.

Glenn M. 
Rating:
4.0

Customer did not leave a comment.

BILL S. 
Rating:
5.0

The Customer Service team were excellent at this location. I would like to suggest that the team maintain the trucks, I.e. Oil changes, maintenance. I had to add a quart of oil to one of the 15' trucks during my rental. Oil light was on, and there was a burning smell. All went well and the rental experience was fine.

James W. 
Rating:
1.0

I still have not received a confirmation that the equipment was returned. I'm also still waiting for my $60 deposit refund! I called the place where I rent it from and they said they have nothing to do with it. The other place where I returned the trailer doesn't even answer. I need someone to get back to me with a confirmation and my refund! No later than Monday am please

GIOVANNIE A. 
Rating:
4.0

The online check in process was smooth and the instructions clear. Very easy rental.

oni O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Very nice guy to do business with.

Kathryn F. 
Rating:
3.0

The online check in took over an hour to complete. I was very frustrated with the process.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
5.0

Customer did not leave a comment.

Katrina D. 
Rating:
5.0

Customer did not leave a comment.

Hugh S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
No reviews have been submitted for this location.

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