Customer did not leave a comment.Manuel G.
Customer Reviews for Capital Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ruthie N.
Customer did not leave a comment.Carla W.
Customer did not leave a comment.Bianca D.
Customer did not leave a comment.Iasiah M.
Customer did not leave a comment.CHRISTINE B.
had to have me park trailer in a location they wanted it and didn't assist with the disconnect. person took my paperwork and said I was good. I wasn't, they charged me additional fees for extended reservation that was approved by a customer service rep named Jesse. he advised extension was approved with no additional charges. called customer service on 7/16 to get the fees reversed and spent a total of ~10 mins with 3 different service reps that kep putting me on hold. hung up after 1 hr 10 mins and still on hold. will report the charge as fraudulent to AMEXWESLEY F.
Customer did not leave a comment.Jerrold H.
Customer did not leave a comment.YC F.
The service was good at the time of pick up however i have an issue with the check out process not being done when i returned the vehicle. Now i have to dispute the gas charge because the truck was brought back with the same amount of gas. I paid $55 dollars to put gas in the truck at the drop off spot. This is so wrong. The shop should go over any incidentals before the customer leaves not up charge after they are gone. I have pictures.RASHONDA R.
Widen the entrance to the location for easier access. Please let the customer know the location hours, especially since it may cause a confusion for after-hours drop offs. If an issue may ever arise, please refrain from saying, "You'll need to take that up with Uhaul." Customer service at this location can use some work, as well. Also, was not told that the rental truck will not have a ramp.Yolanda M.
I was sceduled to drop trailer at 10 am was there at 9;45 am lot hours was open at 10;a m didn't get there till 10:15 was first in line they said thanks and would check me in. Then i recieved final bill they charged me with extra day of $30.00. Called them said they would refund the chargesWillie H.
Customer did not leave a comment.William S.
The rep was very nice and polite, he helped with the truck and dolly. Everything was clean and ready to go.juanita F.
Customer did not leave a comment.Quintonious W.
Customer did not leave a comment.BRIAN W.
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.THEOTIS C.
Customer did not leave a comment.Rhonda T.
Vince was extremely helpfulJeffery W.
Customer did not leave a comment.Devin M.
Customer did not leave a comment.FREDRIC W.
This comment is for U-Haul in general not just the location I patronized. Having a better understanding of what is on hand and what is not based on reservations. Also, having pop-ups in the system alerting those who select furniture/appliance dollies when there is no ramp on the truck. I appreciated the owner's explanation what the truck could and couldn't do. Fortunately, he was able to switch me to the larger truck. Without the ramp, it would have been very difficult to get my items on and off the truck.Letitia W.
Customer did not leave a comment.Cheryl L.
Customer did not leave a comment.Eric E.
Customer did not leave a comment.pateah Q.
Not a uhaul building so set up was different from our pick up location. Overall good experienceAngela B.
Customer did not leave a comment.Shalyn C.
Customer did not leave a comment.Shaun W.
Very good customer service.Rodney R.
I had great experience at this U haul great team members very clean equipment . Just a great place to rent a truck from. ThanksSYLVESTER T.
Customer did not leave a comment.MONIQUE S.
Customer did not leave a comment.YOLANDA B.
Customer did not leave a comment.FLORDA A.
My experience was beyond terrible and no one from UHaul seemed to care. I'll continue to follow up with UHaul in the near future , so that they understand- they should treat customers better.Ronald B.
Customer did not leave a comment.Alfred M.
More explanation of what to expect on one way rentals, especially making it more clear of drop off locations hours.MARTIN S.
THE WIPER ON THE TRUCK WERE NO GOOD AND I HAD STOP AND BUY NEW WIPER ON THE WAY..JOSE B.
Customer did not leave a comment.Jacqueline A.
Customer did not leave a comment.Fanzetta B.
Customer did not leave a comment.LAQUE B.
The truck had some transmission issues when down-shifting. It was, however, easy to drive and was just the right size for a room of furniture. The service was excellent. The gentleman was friendly and efficient. I am glad I found this location.Robert F.
Please have a parking or a space where a costumers can leave the personal cars and a place to return a truck after hours.DIDIER B.
Customer did not leave a comment.Garvin M.
Stating a gas tank was full when it was only a quartet full and then charging customer for returning with a quarter tank.MARCO R.
Customer did not leave a comment.GERRALE H.
U-Haul was the worst experience. The dispatch system, the app, and the stores don't have the capability to help customers appropriately. The entire system (especially training of employees) needs to be overHauled.MOAZZAMQ J.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.BOBBY M.
Actually be in the office when customer arrives. Clean the trucks out after EVERY use. There was a kids toy, trash, and dirt in the cabin of the truckGilisa W.
Open on timeROBERT F.
Customer did not leave a comment.THOMAS B.
I don't think driving to Manvel and back was $20+ worth of gas but nor do I think an advertisement of $19.95 but you end up paying $75 it's great either.. other than that everything was good.MICHAEL R.
The uhaul was itself not well maintained . It was dirty and was not driving wellNavin R.
Customer did not leave a comment.KOLBY R.
Customer did not leave a comment.EDDIE S.
Employee Jamall Thomas was beyond excellent in courtesy and professionalism.Christopher G.
Wonderful staff, very clean vehicle and location was perfect.Susan B.
I was not informed about the .99 per mile rate at the time of pick-upYOLANDA S.
Excellent Customer Service!ESTHER B.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Trina L.
Customer service was very helpful and knowledgeable. Will continue to rent here. Thank you.JULIUS C.
Customer did not leave a comment.ANTHONY L.
Customer did not leave a comment.Eddie G.
I am so pleased with my rental experience at this location...everything went so smooth with the whole process. We will definitely be returning customers...we FINALLY found a place with great customer service and clean and well maintained vehicles.Alisa T.
Customer did not leave a comment.Scott K.
Overall, my rental experience with U-haul is bad, I reserved the truck and appliance dolly on July 1 for August 14. Then I got a call on Aug 7 that they are changing my pick-up location and I confirmed that I still need the appliance dolly. On August 14, I showed up at the pickup location and the guy just said they don't have an appliance dolly and that's it. The guy was not very helpful at all and I end up buying an appliance dolly because of that. I will try another moving rental next time before going for u-haul.Romelito V.
The guy was really nice, and had excellent customer Service. The drop off location person was very nice as well. The process was seamless from pickup to dropoffFREDRIC W.
This location gave us a truck with no gas, side mirrors that kept swinging out of place while driving and the truck kept overheating and burning my feet on the passenger side. The worst experience with U-Haul ever.ALISA T.
Customer did not leave a comment.RAY O.
No complaints. Smooth experienceCRISTAL P.
Don't use this location or in site repNicholas H.
Customer did not leave a comment.James T.
Customer did not leave a comment.EDGAR M.
The Gentleman I rented from in Fresno, TX knew what he was doing so the process was very streamlined! Equipment was clean and ready to go!GLENN G.
The experience was excellent. Great customer service. Would definitely use this location again. Will reccomend this location to others.STUART M.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.DEMETRIA W.
Customer did not leave a comment.Carmyn W.
great service quick and efficient thanks for everythingLATASHA E.
Hire more employees like AngelaSONJA W.
J.T was amazing. He was very helpful & patient. This will be my #1 spot for uhaulâ€¦ Thanks J.TTATRISILA S.
Customer did not leave a comment.Tony P.
Customer did not leave a comment.JAMALL T.
Customer did not leave a comment.Braden T.
The only reason I put N/A on if I would recommend this location to a friend, is because it was a long way from my house..ROBERT O.
Customer did not leave a comment.mark D.
Informed the customer that if they do not pick up their truck/equipment at the exact scheduled time, their initial contract will expire.DARREN B.
Everything was great So far, I didn't see where there were improvements that need to be done. I would recommend this spot to someone else that needs a U-Haul because they are courteous and friendly. I reserved a small truck and didn't know that it didn't have a ramp So the dealer upgraded me in less than 5 minutes. Great service.Claudette H.
Customer did not leave a comment.FRANKLIN S.
Customer did not leave a comment.DALTON J.
Customer did not leave a comment.Fangyi S.
Customer did not leave a comment.JAMALL T.
I would suggest a better explanation for returning vehicles after hours. Especially when the gate is closed. Thank you.Brysen W.
Customer Service Manager-Please give me a call. 832-455-2405Jose G.
Customer did not leave a comment.AMBER P.
Customer did not leave a comment.ERNEST P.
Everything was greatCORINE T.