Customer Reviews for Champion Storage
(U-Haul Neighborhood Dealer)

511 reviews

72 Goldenhills Dr   Mountain City, GA 30562
(Off Dotson St)

(706) 746-5851

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(706) 746-5851

72 Goldenhills Dr
Mountain City, GA 30562
(Off Dotson St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

David at Champion Storage is wonderfull. He went out of his way to help us with our move. I highly recommend Champion Storage for your moving and storeage needs.

Frederick and Ma F. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Vernon F. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
4.0

Just slow to pick up. Windshield needed to be cleaned badly and wiper blades needed replacing. Other than that, all good.

LANCE C. 
Rating:
5.0

Amazing - the people were extremely friendly and helpful - unlike several years back when I rented in MA. I give them the thumbs up award.

richard O. 
Rating:
4.0

Customer did not leave a comment.

Gerald F. 
Rating:
3.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
3.0

Again, this is a storage facility business and U-Haul is NOT their primary concern. The guy who staffed the office was not friendly or forthcoming about our return, i.e. he hardly said a word to us and certainly didn't provide any info about whether the trailer we returned was in good condition, leaving me to wonder if we'd get billed for any dings/scratches at a later time. Then as he walked away from us he said 'You'll get a receipt in your email very soon", which we did. I'd prefer to use a full-service U-Haul location with staff who care about the business.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK F. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Clarence A. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

francis F. 
Rating:
3.0

1 & 2nd drop-off sites were unavailable. I got the “voicemail runaround” trying to find a place droop off. 2 site put me on infinite hold. The third site was perfect. Friendly, knowledgeable person.

NICKI M. 
Rating:
5.0

It appeared to be clean but we smelled something strange and found a small bag of weed. Could have been not so good if pulled over. Also, charged more and not sure why yet. Location and manager are excellent and definitely will be back.

sally C. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
3.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

Everything was good. Clean facility, clean newer model truck and helpful staff

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

robinson M. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

The service was very adequate, however the on-line return leaves a great deal lacking. There are significant connectivity issues and the process is too time consuming (provided you are able to connect) and needs to be streamlined - and I am speaking from multiple experiences.

LEON T. 
Rating:
4.0

Customer did not leave a comment.

Seth M. 
Rating:
5.0

Fix the issues with the uhaul app

James E. 
Rating:
5.0

I asked why there was a discrepancy in the price quoted on the phone and the attendants quote and was told to get in touch with U-Haul (guess number I had originally called. I am out $25 bucks from on phone quote and what I paid. No biggy but I think you reserve, that quote should be the same as when you pick it up.

SLADE K. 
Rating:
5.0

Satisfied!

NONA S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

IAN L. 
Rating:
5.0

great Place David is so helpful and professional

william H. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

In and out, everything went smooth.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

David at Champion Storage is excellent! We recommend him highly…so conscientious and goes over and beyond to provide the best experience ever!

Donald C. 
Rating:
3.0

U-Haul really needs to improve their app. I picked up my rental before the business opened and it took 3 tries with the app on my smart phone before it worked. When I returned the rental, after hours, the app would not work at all, even after 4 tries.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Very nice gentlemen.

James E. 
Rating:
5.0

Easy.

BRYAN S. 
Rating:
4.0

Truck had a flat tire

George K. 
Rating:
5.0

Overall satisfactory experience with minimal effort to drop off trailer.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Very helpful attendant. I don't back trailers skillfully and he was very patient and respectful. It was a fast and easy return. I look forward to using this location again.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

At both ends of the haul the attendants were courteous and helpful. The trailer towed well and was about the right size for me. For nearly 4 hours during the trip I experienced heavy rain and some water got inside. It was no big thing though.

ANTHONY C. 
Rating:
4.0

Convenient location

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Absolu

Tara V. 
Rating:
3.0

Nobody was there at drop off at 12:30.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

craig N. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
4.0

Great customer service. Fast and easy to rent. Recommend.

Kathy S. 
Rating:
4.0

Rear handle and latch rusty inside not that clean.

Diana F. 
Rating:
5.0

Nothing Fantastic

CAROL W. 
Rating:
4.0

Customer did not leave a comment.

tammy N. 
Rating:
5.0

Cannot improve - excellent experience.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
3.0

I was given a replacement truck due to previous truck having brake failure. The truck I was assigned was not the same truck in my contract (numbers didn't match) so returning the truck was difficult. It took hours for Uhaul to sort out the problem

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Brant B. 
Rating:
5.0

Customer did not leave a comment.

Wade K. 
Rating:
5.0

Customer did not leave a comment.

greg P. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

The gentlemen in office was very helpful and made rental experience very easy!

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
4.0

Directional signs or some type of communication letting drivers know where to park or were to go for the office.

Timothy M. 
Rating:
3.0

Difficult to fine Set up a U -HAUL SIGN .!!!!

Mahendrabhai P. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Very helpful

cecil B. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

We are totally happy with the u-haul service. The person handling the rental was knowledgeable, personable, and took care of our needs. We will use them again.

Nora C. 
Rating:
5.0

Customer did not leave a comment.

Marjorie H. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
3.0

My issue is not with this location, but with the Otto, NC location where I made a reservation. U-Haul had no record of my reservation when I went to pick up the truck rental and the person there could not help me obtain a rental even though there were plenty of available trucks. She said this was because I didn't have a reservation. I don't even know what she was doing there if she couldn't write a contract. Don't say you're open for business if you don't have the needed personnel available to run that aspect of your business. When I proceeded to another dealer, Champion Storage, and got a new quote it was about $80 more than the price in the reservation which was lost. U-Haul was not accommodating at all. Their stance was they could not find the reservation so would not honor the price I was quoted. Next time I'm going to Penske for my hauling needs. I'm done with U-Haul after getting no resolution after talking to a handful of representatives.

Brian C. 
Rating:
3.0

Properly maintain the equipment

Rene L. 
Rating:
3.0

The issue I had was pickup place was closed so when I got there I had to call U-Haul to be told I had to down load app , take pictures and do a bunch of stuff. Main issue was this place is out in the boonies!!!! So cell phone and internet were very limited. If I would have known before hand I could have done it around civilization and done it in 10-15 minutes instead of an hour. Oh.... I had already gone on line from home and registered, completed, and paid for U-Haul. So That is when I should have been told the pickup place was closed and what I needed to do before I drove 2 hrs to get to the truck.

Jeannette A. 
Rating:
4.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Quick and easy!

JERALD S. 
Rating:
4.0

I have had trouble with Bryant's Antique Mall in Franklin, NC accepting my Uhaul return fot the THIRD time now. This last time this dealership was my designated drop location. This means about a 30 mile round trip to drop my rental in Mountain City.

Leon T. 
Rating:
5.0

I was charged $7 for an incorrect deliver location, however, when I tried calling the 855 number listed it would just ring, no one answered. So I just googled Uhaul in Mountain City, GA and returned the truck there. The rep was very helpful, but I do not think I should have been charged the $7, and he agreed with me as well but could not get it waived.

David D. 
Rating:
5.0

Mainly because of the app checkin. I didn't speak to anyone and no one came out to talk with me. It was about 2pm. Really liked this checkin at this location that is clean and tidy.

Javan K. 
Rating:
5.0

Turn in was swift and efficient. Very pleased.

William M. 
Rating:
2.0

Get an employee that knows what to do with an on line booking. Also, the tail lights did not work and the door got stuck in the up position.

James B. 
Rating:
5.0

Customer did not leave a comment.

jim G. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Rent for free

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

jorge E. 
No reviews have been submitted for this location.

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