Customer Reviews for Cohen Brothers Pawn Calumet City
(U-Haul Neighborhood Dealer)

89 reviews

408 River Oaks Dr   Calumet City, IL 60409

(708) 782-4004

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(708) 782-4004

408 River Oaks Dr
Calumet City, IL 60409

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 10 am - 6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Haji ali D. 
Rating:
5.0

Customer did not leave a comment.

Loretta P. 
Rating:
4.0

Customer did not leave a comment.

Monica L. 
Rating:
3.0

This location doesn't have regular or appliance dollies available for rent. A dolly is almost mandatory equipment when a person is moving. My move would have been a nightmare if I wasn't able to track down an appliance dolly from somewhere else.

Ciyonna J. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

So far so good, change nothing.

Diane G. 
Rating:
1.0

#1 did not like the time of operation 9 am start. #2 the truck was not so clean. #3 the truck ran horrible.

Lenee C. 
Rating:
5.0

Customer did not leave a comment.

Mildred W. 
Rating:
1.0

Was charged 226 for uhaul rental was not told it would be that amount

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Thank you

Judith K. 
Rating:
5.0

Great and fast service and the owner made it easy!!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Kristie R. 
Rating:
4.0

Today my Overall experience was great no hassle in cost I paid attention to all thing's as to safety and made the return smooth for me i appreciate your service.

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Have a sigh naming the location

Zina H. 
Rating:
2.0

The Truck was not up to part. I requested a Dolly and did not receive one. Poor performance while using the Truck as well. Totally not satisfied.

kailon D. 
Rating:
5.0

NA

Yvette C. 
Rating:
3.0

Customer did not leave a comment.

Sherrie B. 
Rating:
5.0

In and out with no problem no hassle out with no problem no hassle my new place to rent vehicles from

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

Reginald R. 
Rating:
3.0

Location I picked truck up called that office on the 15th and spoke to a rude young man who made the experience a little unpleasant. No professional manner. Tried to get assistance. Not from this location

Constance C. 
Rating:
3.0

Customer did not leave a comment.

Tania B. 
Rating:
5.0

Customer did not leave a comment.

Marshon C. 
Rating:
1.0

Stop over charging people charged me for two days when I only used the truck for two hours

Karen T. 
Rating:
5.0

Everything was ready and super convenient 👍🏽

Marcus H. 
Rating:
2.0

I was overcharged and now I will have to dispute this with my credit card company. Customer service is very bad at this location. This is a pawn shop. Is this what U haul needs!!!

Martin W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

I need a pick up not a truck, but I could not find any pick up. I think you should improve your inventory.

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

DESHAWN M. 
Rating:
3.0

Make sure truck is clean. I had a problems taking a picture and checking out the truck

shante A. 
Rating:
5.0

Renting the van was a breeze. The gentleman who helped us out was amazing. He also was asking us about he van and we told him thank you for caring. The other employees were also great with everything. We would go there and rent again.

richard S. 
Rating:
5.0

Great customer service

Shunta R. 
Rating:
3.0

Customer did not leave a comment.

Nina N. 
Rating:
5.0

Customer did not leave a comment.

Jesus P. 
Rating:
4.0

Service was great, simple, and much appreciated. The auto transport does need some minor repair. The rubber strap for holding the fender up on the driver's side is broken and the fender appears to need a little hammering because it hits when in the up position. The rear holder is the only one working and holding the fender up.

Greg H. 
Rating:
5.0

These ppl were really nice and made it easy to rent a vehicle.😊

Latanya S. 
Rating:
3.0

When called in certain location(s),make sure u get all full info before making a decision

fernando L. 
Rating:
3.0

My vehicle wasnt ready I was to do mobile pick up at 8am..truck I was assigned didnt have a lock or key..call customer service 6 times..I can say I received good customer from people that work there..no adjustment given

glenda G. 
Rating:
5.0

Nothing. Keep doing what your doing.

Albert M. 
Rating:
4.0

The process to rent and return was flawless. Probably the best experience renting any vehicle

Clarence W. 
Rating:
1.0

I was over charged. They changed all my return information to get more money. Would not recommend this location to anyone at all !

Breonna C. 
Rating:
5.0

Customer did not leave a comment.

Morgan C. 
Rating:
3.0

Customer did not leave a comment.

SILVIA M. 
Rating:
5.0

It could use some tie down straps to keep stuff from moving around.

chyrisse H. 
Rating:
5.0

Customer did not leave a comment.

Clyde W. 
Rating:
5.0

Customer did not leave a comment.

TENNILE W. 
Rating:
5.0

Customer did not leave a comment.

Christine E. 
Rating:
1.0

They added charges for gas to my credit card and I had already purchased gas and even out it pass where they had it. Also the owner or manager hung up and hollered at me when I tried 7

Lucretia M. 
Rating:
2.0

Make sure the trucks are clean. I didn't know where to park my vehicle either at drop off so I parked it down the road.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

ANGIE F. 
Rating:
5.0

Customer did not leave a comment.

denise W. 
Rating:
3.0

Staff were friendly and helpful. Only complaint is that the interior of the truck was not clean and in the midst of the COVID-19 pandemic this made me very uncomfortable.

Billye B. 
Rating:
5.0

Customer did not leave a comment.

angela L. 
Rating:
3.0

This experience was absolutely terrible...i was stranded for over an hour because the truck wouldn't start...and no one did anything about it nust kept passing me off to other people

April J. 
Rating:
5.0

Everything was great

ANGIE F. 
Rating:
1.0

The Equipment wasn't as clean as it should have Been. The Truck Broke Down (wouldn't start back up after shutting off Engine ) had seek help to get a Engine jump from another vehicle. Very Disappointed. I'm seeking some kind refund or Deduction in final Balance.

Randall C. 
Rating:
4.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

No improvement needed, always smooth & pleasant.

Albert M. 
Rating:
1.0

This location is terrible.They charged me twice.I will be calling up there today to see why they charged my card twice.I will never do business with this location again.

Andre J. 
Rating:
1.0

I was very disappointed in my service with U-haul over all but don't blame this on Cohen brothers Pawn Calumet City because they just picked up the pieces of what was already wrong with my reservation. Actually Cohen Brothers did a wonderful job. U-HAUL as a whole failed me as a customer. I had a reservation for two weeks prior to my move. Then it was changed by U-Haul 2 days before my move. My initial time was set for & 7:00 a.m. Well with this being said it was less the 1 mile from where I originally lived. With my new reservation it took me 5 miles from my location. Which I was not happy about but I did adjust my professional movers for this change. The pick-up time changed to 11:00 a.m. Well since I am proactive I was at the new location that U-Haul planned for me 10 mins before 11:00 so that my move was changed to afternoon evening. Nevertheless at this location the store owners never showed up to open the establishment. I stayed their until until 12:20 calling U-Haul very upset in regards to not being able to obtain the truck. Then please let me continue with the fact that when I called to U-Haul the person on the first call since you record them all was not accommodating in regards to I had 5 professional movers at my house waiting to start working and I'm waiting to get a truck well really that is not their concern its just as if I was not prepared for the move they are still getting paid regardless. Nevertheless U-Haul now move the reservation AGAIN from that location in Harvey, IL now to Calumet City. I hope your still with me on this journey because all of this consist of miles being used. Finally the last employee that I talked to did try to be more compassionate and understand how frustrated this whole charades was for me on this day. I just need U-Haul to understand how disappointed I was and how much money I was out paying people for hours not working because of U-Haul and extra miles being driven. I have used U-Haul for about 35 years and NEVER AND I MEAN NEVER have I had a issue such as this being connected to this kind of Service. Please contact me in regards to this matter with some compensation that would make me feel like I am a valued customer I really appreciate it. Thanks in advance. Zandra Haggans 708-724-5529 azandraharris52@gmail.com

zandra H. 
Rating:
1.0

I reserved at one location(closer to my home) truck was not back from previous customer so I had to driver further away from my house at 8 months pregnant. I then wasn't coming up in the system at the new location so they had to search. I waited all together 45-50 minutes when I was supposed to have my truck at 9am! Movers had to be paid $140 extra because of uhauls bad customer service. I was not pleased having to pay these guys extra because of uhauls mistake! Will not be using this service EVER AGAIN. I will not recommend

YEISHIA A. 
Rating:
5.0

Scott is awesome!! From Marquisha Taylor

VALARIE T. 
Rating:
5.0

Customer did not leave a comment.

Shante J. 
Rating:
5.0

Customer did not leave a comment.

Kathy J. 
Rating:
5.0

Nothing. Excellent service from the moment I walked in. Fast Courteous service from start to finish.

Albert M. 
Rating:
1.0

I will have to go to the location tomorrow to find out why was I charge $86 when I picked up the van, then charge an additional $143 later the same day, then once I returned the van the next day $144 was debited from my account for a total $297 just to rent a cargo van for one day.

Phichette P. 
Rating:
5.0

This Uhaul location is the best I have ever used friendly helpful I loved my experience!!!

Kenesha J. 
Rating:
5.0

Customer did not leave a comment.

tierra R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

They changed me a 125.34 for milled when they new I was going to use it in Chicago . A ripe off I'm change from uhaul to another company

FERNEICE B. 
Rating:
5.0

Great customer service

Will P. 
Rating:
5.0

Customer did not leave a comment.

Delwin B. 
Rating:
5.0

The cashier at this location is great and helpful. I will definitely go back there for service .

Afolabi O. 
Rating:
4.0

Customer did not leave a comment.

Tameshia M. 
Rating:
5.0

Customer did not leave a comment.

Lashonta J. 
Rating:
5.0

Working with Scott was terrific!! Definitely going to utilize again, he got the truck we needed.

Tamara S. 
Rating:
5.0

Great guys that works there very fun in a good way! Thanks Scott!!!

Keith F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Open on time and honor the terms and location stated in my original reservation. I am not very happy with U-Haul

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Norma H. 
Rating:
2.0

The location opened late I had movers ready to move but had to pay them extra to stay for the time it took me to go get the truck.

Kearra W. 
Rating:
1.0

I would not recommend the place to anyone. I returned the truck a week ago and I had to constantly call and know one answered kept saying they were having issues and they didn't check the truck in until this morning at 9 a.m . I wouldn't ever use this service again. Very disappointed

Teresa A. 
Rating:
4.0

Super easy experience. I would definitely use this location again.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Ramanathan R. 
Rating:
5.0

Customer did not leave a comment.

Teresa J. 
No reviews have been submitted for this location.

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