Customer Reviews for EADO Storage Center
(U-Haul Neighborhood Dealer)

129 reviews

1025 Sampson St   Houston, TX 77003

(713) 222-0473

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 222-0473

1025 Sampson St
Houston, TX 77003

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Requested a furniture dolly they had none. Truck was super noisy as if the catalytic converter was missing. But overall it got the job done and it was super easy to get to and drop off when done. And close to my house and storage.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
1.0

Truck was dirty

Oluwagbenga A. 
Rating:
5.0

Customer did not leave a comment.

Heidi O. 
Rating:
2.0

I was charged double for the rate I requested for. I dropped off the truck on Friday at 4:30 pm but I was charged as if I dropped the truck off on Saturday. I havent been contacted or credited for the amount until now.

Luis O. 
Rating:
4.0

Provide more details on how to pick up the rental before customer gets to the rental location, as it adds to much time to figure out the process when there.

Carlos A. 
Rating:
5.0

Fast and great service! Exceeded my expectations.

HectorXavier B. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

Good

maikel C. 
Rating:
5.0

Customer did not leave a comment.

Daniela L. 
Rating:
5.0

Verify equipment is clean from previous user.

Antoinette D. 
Rating:
4.0

Customer did not leave a comment.

Felipe H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Redmond S. 
Rating:
5.0

Customer did not leave a comment.

EMILIO T. 
Rating:
5.0

I wish I would have known they were there sooner, I would have used them before this time. The gentleman that was there was so friendly, knowledgeable, and was training when I went in.... you could tell he had so much patience with the new co-worker. I had an awesome experience and would definitely return in 3 weeks for another truck.

Maria P. 
Rating:
5.0

Truck had white smoke blowing like a mosquito fogger. Plus it sputtered severely.

Jimmy F. 
Rating:
2.0

Clean up trucks inside and out. Have you prices line up with rental agreement regardless time of day the rental is picked up!

Jacqueline S. 
Rating:
4.0

On the return vehicle option online, it does not give the option to upload a photo already in my phone. I had taken a photo of the odometer before exiting and was not able to upload it and I had already exited the vehicle.

Tabitha B. 
Rating:
5.0

Great service.

Humberto B. 
Rating:
4.0

Customer did not leave a comment.

Kendra W. 
Rating:
5.0

Customer did not leave a comment.

MONKARRIO M. 
Rating:
5.0

The customer service member was excellent thank you!

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

FELICIA V. 
Rating:
5.0

Customer did not leave a comment.

Natasha L. 
Rating:
5.0

Customer did not leave a comment.

AVION L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED ANIS K. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Gizella M. 
Rating:
5.0

very good experience!

SCOTT S. 
Rating:
5.0

The gentleman who rented the truck to me was extremely nice and helpful. He made the process easy and quick. Excellent customer service!

CRAIG M. 
Rating:
4.0

The staff was helpful and did everything possible to get answers to my questions. They noted the rate change and the fact check in was not easy on the app even though I was returning early. They did everything possible to get me answers but they were put on hold by Uhaul as well and not given any answers.

LEICLE B. 
Rating:
5.0

The interior of the truck was dirty and smelled of smoke. I mentioned this to the rental person. Also the passenger side mirror had a crack in it, which I mentioned but there was nowhere to record that in the condition report.

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Your mobile check in and out ap is pretty bad. Had to check in and out inside the store.

Michael B. 
Rating:
3.0

Sunday hours for the storage facility leave no one to assist mobile pickup if there are issues

Anna S. 
Rating:
2.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA A. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

Uhaul thank you for having great customer service. Mr Craig Sanford is an awesome person who helped me find a Uhaul truck. I was able to get one in person and it was very quick service. Thank you Uhaul and I will definitely recommend Uhaul to friends and family.

Richard E. 
Rating:
5.0

Service was seamless. The attendant was very friendly, courteous, and knowledgeable.

martha F. 
Rating:
5.0

Customer did not leave a comment.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Craig was such a great help with the process!

Mary R. 
Rating:
5.0

Easy, fast and cheap.

David G. 
Rating:
3.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

I think I may have left my wallet inside of the van. I will call in the morning. Please contact me at 832-253-3394

shelby B. 
Rating:
5.0

Customer did not leave a comment.

Ernestina P. 
Rating:
5.0

Great customer service! The truck was nice an clean, too!

geronimo H. 
Rating:
5.0

Customer service was outstanding and very accomodating when we ran into a timing issue. Craig let us know what our options were, and explained everything very clearly and made sure we understood the procedure for turning in the truck when we were ready. We will definitely use this location again for all our truck rental needs when we are in Houston! Thanks!! Craig is an excellent team member and an asset to uHaul!!

Chris W. 
Rating:
5.0

Well done

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

Maryjane B. 
Rating:
5.0

Customer did not leave a comment.

Levy S. 
Rating:
5.0

Customer did not leave a comment.

Isaac G. 
Rating:
5.0

Customer did not leave a comment.

Jianni B. 
Rating:
3.0

The truck needs server maintenance. Engine was making a horrendous noise, brakes are terrible AC does not blow cold, and the alignment is extremely off.

Jesus R. 
Rating:
5.0

super easy contactless pick up and drop off

Jeanette M. 
Rating:
5.0

Customer did not leave a comment.

Evelin W. 
Rating:
1.0

Rude manager, rude people. Never using this location again

MICAH O. 
Rating:
5.0

Nothing. Superb customer experience

John S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
4.0

The team at this location was very friendly and professional. The truck itself drove pretty rough and was much louder than past U-Hauls I had driven. I'm by no means a mechanic, but something seemed to be grinding and having a hard time getting going.

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Kousum A. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
3.0

Website would not work that I couldn't drop off the equipment when wanted.

Denis M. 
Rating:
5.0

Customer did not leave a comment.

Julian B. 
Rating:
3.0

The store was closed when I arrived and it was difficult to find the parking lot where the truck needed to be parked. After finding the lot, the drop off was easy.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Nydia S. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
2.0

I reserved 2 dollies, when I arrived to the location they didn't have what i reserved. Kendra tried to help however was not able to find what I needed. She gave me a discount for their mistake. However when I returned the equipment, I waited for 20mins because no one was there and the doors were locked. We decided to put the equipment inside the gate because we couldn't wait no more. Not the best experience at all.

Tirrell T. 
Rating:
3.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Quick, friendly and courteous! I would rent again when I have the need.

Gregorio P. 
Rating:
5.0

Customer did not leave a comment.

Esequiel L. 
Rating:
3.0

Rep tried to charge me more. I paid online and declined insurance. I still don't think she overcharged me. I was told 191 with tax and paid that from my phone. I did add a fillet when I got there. Another 18?? Truck was filthy and had others peoples things in it. With COVID like it is, I expected way more.

nathan C. 
Rating:
5.0

Customer did not leave a comment.

Jeth R. 
Rating:
5.0

I like the email/text communications especially when checking out/evaluating the condition of the truck. Everything was easy and straight forward. The front desk clerk was also friendly and knowledgeable.

Jeffrey F. 
Rating:
5.0

Great location, friendly staff and easy transaction in general.

Marco M. 
Rating:
5.0

Easy service!

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
3.0

I ended up leaving my keys in the uhaul which was frustrating itself but they were already 4 hours away before I even noticed. They wouldn't ship them to me even though I was clearly going to pay for it. Guess I'll just have to replace the keys.

Brittany P. 
Rating:
5.0

Customer did not leave a comment.

Syed H. 
Rating:
5.0

Great experience. Very safe and clean.

Ivon W. 
Rating:
5.0

Customer did not leave a comment.

Kye C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Excellent service! Quick and very supportive.

Yosein S. 
Rating:
5.0

very easy pick up & drop off. equipment was everything it was suppose to be.

kyle L. 
Rating:
5.0

N\A

Rochelle B. 
Rating:
5.0

The mobil app check wasn't working. Had to go into the facility and they had to redo the reservation. This put me behind schedule. Luckily the facility was open and able to help me.

Jeffrey S. 
Rating:
5.0

The gentleman working the counter was so nice and efficient I felt very comfortable especially compared to past experiences at other locations.

Megan C. 
No reviews have been submitted for this location.

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