The process of showing your location online constantly in iOS was genuinely abusive to the customer. It took me at least 20 minutes of attempting to get the app to work and were it not for a staff member helping out with another issue the platform caused I would have walked away completely from your store, in spite of the critical need for a moving truck. Your services were also far more expensive for a smaller truck than a recent rental of a much larger truck than a nearby Uhaul facility.Patrick K.
Customer Reviews for East Cherokee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck wasn't cleaned. Someone spilled coffee all over the place. On the door, stirring wheel and of course the cup holder.Bartina T.
The two younladies at the front desk was Phenomenal. Great customer service very professional! They made me feel that they enjoy they're working what they do. Will definitely come back next time.Leonard V.
It took me almost an hour and a half to get my rental after I arrived. It was very frustrating and it put me behind on moving that day.Elizabeth B.
Customer did not leave a comment.Laura R.
Customer did not leave a comment.Brittany B.
Charge me for fuel when I returned it with the same amount of fuel when picked up. Has not returned my call to dispute fuel fee.Mickey T.
Make it more user friendly, it's complicated, time consuming and irritating. Took me a half hour just to get in to use my vehicle and another 15 minutes to finish out. Wasted my time and money.Steven M.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Harold T.
Customer did not leave a comment.Patty C.
Customer did not leave a comment.Luis S.
It was greatBill K.
The van was dirty when picked up. Then when dropping off. We couldn't even park it cause of how tight the space and people were rude and wouldn't move there truck from living out of there storage unit.Rachael F.
I didn't have interaction with anyone at this location as it was closed.Melissa B.
Customer did not leave a comment.Sam R.
I'm not sure if it was my mistake or the location. But I thought I had ordered furniture rollers. When I picked up the truck there were no furniture rollers. Lady in the office said she didn't think they were part of the order. She had trouble pulling up the order. While waiting she said she only had one furniture roller in stock and she let me take it. But I feel like I paid for two, I made one work though, all was good in the end.Brian S.
Keep doing what you are currently doing. Service with a smile always makes me feel better about spending money. Supporting local business make me feel even better.MARCUS C.
When I went to return the truck I rented after only a few hours, the Uhaul application would NOT work as it should have and I was NOT able to return the key because I could not get past step 1 on the self-return process, and it was after-hours at the drop-off location. I was then charged 2 extra days because I was unable to take the key the following day due to work. Now after having returned the key properly, I have been charged for 3 days of DOLLY use as well, when I requested NO dolly. GREAT WORK UHAUL...next time I will be using Penske or Budget truck rentals.Jeffrey K.
Customer did not leave a comment.Jerry S.
When I was let down by my moving company you site let me reserve a truck immediately and the office person could not have been more helpful.David M.
Customer did not leave a comment.Ray G.
Maybe just increasing the amount of vehicle available but other than that, this is a very well run business and I'll be back to give you more of minejordan M.
Truck was damaged prior to our renting. But we were told of it and that not all of the damage was repaired. Back doors on van would not lock and back up interior mirror was not working properly. Staff did advise us prior to renting. Staff was good and helpful.Dennis W.
Customer did not leave a comment.RYAN P.
Nothing at all this was a excellent experience with a Uhaul affiliated Storage facility it is always clean and the two young ladies at the desk are the best CSR I have been in contact with they are knowledgeable and accurate with all transactions and equipment I really like it there and will be using them often. Thank youFIELDING C.
Customer did not leave a comment.Charles L.
Dropped it off on a Sunday afternoon. They were closed and I did the online drop off process. The app did not show the location I was at and I tried calling the uhaul # but cound never get a anyone to answer. I just hung quit and left.RICKY J.
Customer did not leave a comment.Richard R.
It was so tricky to solve all peace's of puzzle to get inside car. Was like Quest roomANDRII A.
Kelly and Tiffany are awesome there and consistently go above and beyond. Thank youFielding C.
Customer did not leave a comment.Eric D.
For me, the location was far away (not convenient) and dark at night. It was closed (I used the truck on a Sunday) and it looked clean and well-run, but I can't speak directly to that. As far as the remote check-in using the app...apparently there is a known issue when using Chrome with the location settings. My phone wouldn't recognize location (a requirement) even though location appeared "On". I had to use the browser Edge. I called and was on hold for 30 min and got transferred to tech support where I had to hold extensively as well. I figured out using a different browser on my own, but the tech support rep knew how to fix the Chrome issue but I was too deep into the process with Edge. This needs to be addressed. It was neither easy nor convenient.Sharyn G.
I actually made the reservation at a different location. When I arrived to pick it up, they didn't have a unit there. They said UHaul screwed up with the scheduling and didn't notify me that it wasn't available. The clerk had to find me another unit. Luckily it was available at East Cherokee. They were great there, but stated they have the same problems with UHaul as well. Fix your scheduling problems!John C.
Customer did not leave a comment.Robert W.
Problems were not necessarily the location's fault. The Uhaul app was very laggy, and would not let me complete the return process. Waited on hold for 45 minutes to complete return process instead. Very frustrating.Kayla W.
Customer did not leave a comment.janet A.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.craig B.
Customer did not leave a comment.KENNETH K.
The truck had a rivet missing on a panel of the floor board which we fell into several times trying to load the truck. And the tail lights were not working which we only discovered upon driving at night. Impure based the insurance on the truck, but needed insurance onkur safety renting the truck. Also, I was I we charged for a 2 furniture dollies when I only rented one furniture dollie and only had one furniture dollie in hand at the time of rentalCharlotte T.
Customer did not leave a comment.Mallory F.
Customer did not leave a comment.Kelly K.
Customer did not leave a comment.kenneth K.
Customer did not leave a comment.Beverley B.
Can't think of anythingANGIE T.
Very easy to access equipment and very friendly staff member made it simple and easy really good experience all together unlike the physical labor attached to moving but will definitely go back because she was awesomeFaron R.
Amount of gas stated in tank at time of pick up was more than what was in the tank.Resulted in a 10 dollar additional charge. This is the only issue that I hadBradford E.
Helpful and nice.ROBERT M.
Customer did not leave a comment.LOREN J.
Cherokee has been awesome for storage alsoRICKY M.
Customer did not leave a comment.Juan I.
Customer did not leave a comment.Miguel C.
It would be great if the trailer had a trailer Jack to raise and lower the trailer when hooking up to my truck. That trailer ain't the lightest thing to hook up by yourself. Just a thought.Richard C.
Very friendly and cheerful. Easy drop off experience.Keith H.
Customer did not leave a comment.Stephen O.
Customer did not leave a comment.Randy D.
Customer did not leave a comment.Neftali R.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Johnny L.
Offer more trucks at this location.Glen C.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.kyle D.
Uhaul customer service line had numerous problems booking and maintaining my rental. Their external messaging system failed numerous times when booking: the text message and email promised to. me arrived hours after the reservation was made, making it very difficult to coordinate location. When I arrived at the location, the type of vehicle I had on reserve was not present. Due to this, I discovered that my initial reservation was canceled at the original location and booked elsewhere without notification. Thankfully, the worker at the store location was able to change my reservation to a vehicle they had on site. During the rental period, which was initially placed for four (4) hours, it became apparent that I would need to extend my rental time by an additional 36 hours. The price I was quoted for this extension over the phone was $44.00 in addition to what I had already paid. When the bill came due after returning the vehicle on time, the rental period was revealed to be $79.00 per day and extended to two (2) days instead of 36 hours. Now, I would imagine it would have been prorated since they were able to process my initial booking for four (4) hours. Instead I paid, in total, for 52 hours of use at a higher rate than was quoted to me over the phone when I called for the extension. This entire experience was exhausting and disappointing. When returning the vehicle, there was a check-box available entitled "I do not agree or understand these charges," which I checked with a note that I would like to be contacted immediately. They promised a response within 48 hours of receipt. It has now been 72+ hours and I have not received a call from a Uhaul representative to discuss these charges. Due to this experience, I am disinclined to use Uhaul for my future moves. To the customer service specialist reading this review, please reach out immediately to assist with a resolution.ZACHARY S.
Customer did not leave a comment.Norman A.
Keep Kelly happy so she want leave your business !!john C.
Customer did not leave a comment.Andy M.
The lady at this location was so extremely helpful. I ended up booking storage here because it is ultimately closest to my house. Unfortunately it is not a uhaul storage facility, despite being a truck rental and return location. So I missed out on my one month free. But it is a super nice facility with reasonable rates. I tried to return my truck using the app/phone check in but was unable to figure out how to adjust my return venue, since I returned it to a different location than what I had originally planned. Luckily, the lady had explained to me that I could drop it there when I finished unloading and what I needed to do on order to drop it off.Tracy F.
Have vehicle cleaned.Luis D.
Customer service was very good. Vehicle had dirty seats and cabin.Luis D.
I was told I could rent the truck for another day for $40 after calling to try an apply a late fee & I said okay. Then I received an email Saying I was being charged an additional $162 for extra miles when y'all told me I could rent it???Andaiyi G.
Kelly was very pleasant and proficient...great customer service.Carl P.
Customer did not leave a comment.Joan E.
Both the women employees were very friendly and tried to be helpful. I wish I had been with made aware that the truck was not cleaned before me, because I was concerned that I would get charged bring it back in that condition. They put my mind at ease once I returned it thankfully, because there was just no time to clean it before my rental. everything else went smoothly... it's always a nice surprise to find out you owe a lot less - because there was a small mixup on whether I was returning the truck to the original location or not - so that made me happier! This was my first experience with Uhaul. So I learned I should always take a picture of the inside and outside. I would recommend them to anyone, especially if trying to save money. Much cheaper for a move that is more than a few miles distance. I used Home Depot in past for a short move within a few miles, because their charge is $19.99 an hour for flatbed truck! (Weather permitting:)Melanie B.
Excellent service. Truck was clean and ran great. Sommer was extremely helpful and friendly. ThanksBrian C.
great serviceChris A.
Really customer service was greatHELEN M.
Nothing really. Very friendly and helpful staff at this location!WILLIAM D.
The truck was filthy and there was equipment in the truckKurtis Y.
Customer did not leave a comment.John L.
Customer did not leave a comment.Karletta D.
Great staff! Trucks are always in great condition. We are a return customer.Bob B.
Customer did not leave a comment.herbert C.
Customer did not leave a comment.Nils P.
Customer did not leave a comment.Dorrie L.
I VERY MUCH appreciated their flexibility in renting me the van. I HAVE been looking for a vehicle and this was a REAL LIFESAVER and their cheerful attitude in allowing me to extend my time of rental has been REAL CUSTOMER SERVICE~THE OLD FASHIONED SERVICE that is sooo refreshing!KIM H.
Customer did not leave a comment.Jemimah T.
Great experience this time. Good price. What I was quoted was what I paid. Friendly, efficient. Thank youjames M.
Customer service was fastkYLE C.
Customer did not leave a comment.Nancy K.
My complaint is with the online ordering experience. I needed to make 1 trip but ended up making 2 trips with the UHaul plus 4 others in SUV / truck. 15' is listed as being capable of moving a 2 to 3 bedroom house. My house I needed to move was only a 2 bedroom and the truck was way too small! I would've been happy to get a 20' or 26' in order to make the move in only 1 trip. East Cherokee Storage was excellent, but Uhaul needs to update truck descriptions.Justin B.
Customer did not leave a comment.David H.
Very pleasant. Fast and efficient.jeannie C.
Customer did not leave a comment.Miike D.
Friendly, helpful, easy to find.Clayton F.
Customer did not leave a comment.Christopher S.
Agents were friendly and helpful. I would highly recommend them to anyone.Jim S.
Can't think of anything. Keep up the good work!Tony S.