Customer Reviews for Farrs Downtown Service & Storage
(U-Haul Neighborhood Dealer)

256 reviews

101 W Hopi Dr   Holbrook, AZ 86025
(& Navajo)

(928) 524-2826

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 524-2826

101 W Hopi Dr
Holbrook, AZ 86025
(& Navajo)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

Customer did not leave a comment.

Jerry Q. 
Rating:
3.0

The 26ft truck I reserved the month before was not there when we went to pick it up! They gave me a 20ft…truck and because of this we had to give furniture away…and I had to leave all our Christmas decorations behind. That's another 18 hours there and back we have to make because someone let our reserved truck go! Very disappointed! The gentleman there didn't know what happened…the guy on the customer service line didn't know what happened. The truck we received was clean and drove well. It was just way too small!

Donna M. 
Rating:
3.0

This was a terrible Uhaul experience. My original reservation was for Pinetop, AZ. I show up to get my Uhaul equipment and they state that it's not there but in another town. I had to drive with my 4 month old, 3 hours round-trip just to get the equipment. I never received notice of this change. A Uhaul representative stated I would receive a call from corporate in 24 to 48 hours. I never received one. Overall bad experience

Dylan R. 
Rating:
3.0

Longer hours, or better marked areas.

Klien S. 
Rating:
5.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

Easy and friendly.

Stephen C. 
Rating:
5.0

This uhaul location is absolutely wonderful.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

MANUELA R. 
Rating:
4.0

No comment at this time.

Carlos Y. 
Rating:
5.0

Customer did not leave a comment.

Becky G. 
Rating:
5.0

Be cool

DAVID ESTES P. 
Rating:
5.0

owner/operator was friendly and helped us throughout.

james Y. 
Rating:
3.0

Customer did not leave a comment.

FANCI S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

todd R. 
Rating:
5.0

Customer did not leave a comment.

JUDY W. 
Rating:
5.0

Great help. Reversed trailer for me and everything.

Del H. 
Rating:
5.0

Customer did not leave a comment.

Becky G. 
Rating:
5.0

very helpful proprietor.

JAMES Y. 
Rating:
4.0

The only thing is we needing a little bit more help to hook up and there was no one there anymore. The next person in office said the owner was coming back and he didn't . We finally figures it out ourselves

Diane W. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON J. 
Rating:
4.0

The man that was there helped me out very well.

PHAEDRA W. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
5.0

Customer did not leave a comment.

EDDY H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The staff at this location was extremely kind, helpful and informative.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Location is convenient just a few blocks from our apt. Mr. Farr took care of unhooking the trailer from our truck. We were very tired. We towed a car from Tucson. With snow detours it was 400 miles! We got the car to our place safely. It is a car new to me. I was nervous about it getting damaged. I did not have another driver. Towing was cheaper than fueling both vehicles twice on the way home.

NANCY T. 
Rating:
5.0

Not a thing.

LULA L. 
Rating:
4.0

Fix your policy. If I have to enter all my info and set up to pay online I am tired of going through the process again on site.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

This guy really knows what he is doing, Was a great help.

Vincent F. 
Rating:
5.0

They were very help full. Shame the pick up was so horable

robert P. 
Rating:
5.0

They were great and saved me. I thank them so much

Juan G. 
Rating:
3.0

Customer did not leave a comment.

PAUL LESLIE S. 
Rating:
4.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Everything good. Employees polite

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

Margie B. 
Rating:
3.0

I did a quote online and the total was $388 and when I paid it was way more. I don't pay taxes in Montana but was charged taxes I guess ??

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Great overall Experience at the pickup and the return ????????????????????

robert D. 
Rating:
5.0

friendly, easy return.

james Y. 
Rating:
5.0

Customer did not leave a comment.

Anastasiya K. 
Rating:
2.0

Have equipment where its ordered. Also your costumer service reps need a class in customer service both the guy who handled getting me the truck and at pick up were rude and demeaning need to make late night returns easier as well if i had any other option to move beside uhaul i would certainly use it on my next move

Christopher S. 
Rating:
5.0

Great Customer service

Casey D. 
Rating:
5.0

The fellow in Holbrook, AZ was a lifesaver. I have never worked with a UHaul person as helpful as he was, and though it is unlikely that I will ever be in a position to use his services again, it would be most excellent if all other sites were as friendly and helpful as he.

Mitchell U. 
Rating:
3.0

Explain how to read the chart showing how many gallons of gas are needed to reach 1/2 tank. Make sure to have the correct size of U-Haul that is ordered.

Brock B. 
Rating:
4.0

Customer did not leave a comment.

Lori G. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Erik T. 
Rating:
2.0

This was not our original drop-off point. We were asked if we could drop off at this location some 30 miles from original point. Like to be as accommodating as I can so I agreed. Get her and business is closed. Try self check out. Website says cannot verify location. Have to research to call customer service. Get checkout/in handled. Was told would receive $30 credit on bill (not much) total trip for wife to pick up and home 60 miles, total time 2.5 hrs. Times 2 people=5man hrs divided into $30 = $6 per hr. Pretty. Heap labor by any standard.

John S. 
Rating:
2.0

This was not our original drop-off point. We were asked if we could drop off at this location some 30 miles from original point. Like to be as accommodating as I can so I agreed. Get her and business is closed. Try self check out. Website says cannot verify location. Have to research to call customer service. Get checkout/in handled. Was told would receive $30 credit on bill (not much) total trip for wife to pick up and home 60 miles, total time 2.5 hrs. Times 2 people=5man hrs divided into $30 = $6 per hr. Pretty. Heap labor by any standard.

John S. 
Rating:
4.0

We dropped the trailer off after hours. The app is very helpful for doing this.

Anita S. 
Rating:
2.0

Customer did not leave a comment.

tonya W. 
Rating:
4.0

Customer did not leave a comment.

Teresa N. 
Rating:
3.0

The guy working was really nice. Poor dude seemed so overwhelmed and like someone left him there without instructions or enough training to be there alone. I unloaded my car from the dolly and left the truck where he asked. Told him I cleaned the truck and about the dolly issue. I even left a note in the truck. If I need to submit a time stamped photo from when I picked it up, I can. It was broken in Taylorsville, and neither myself or this shop is responsible for the unsafe “fix” of the passenger brake light.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
4.0

Returned the truck and trailer successfully. Although we had a slight problem with the fuel.. We left Phoenix on half a tank.. And we returned it on half a tank. At the time when we left Phoenix during the initial contract agreement.. The uhaul representative (young guy) left the truck running for over an hour.. And wgen it was time to depart the fuel was at half tank. So that was a bit inconvenient when we returned the truck in Holbrook, Arizona.

Antonio S. 
Rating:
5.0

The representative who helped us walked us through everything. He did an excellent job.

Byron H. 
Rating:
1.0

We drove an extra 30 miles at uhaul request to return. Supposed to get $50. Nope. Nothing.

Alan M. 
Rating:
5.0

Vince Farr gave us exceptional customer care

Micheal N. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

diane C. 
Rating:
4.0

Had only one person running the place at that time including the gas station

dale M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Leon T. 
Rating:
5.0

Vincent was great very helpful and touched on all points of the truck. Understanding my needs and just a kind business man.

pam D. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Your truck was filthy all my clothes got dirt all over them spoke to your staff and they would do nothing so I'm going back to other companies

Elliot G. 
Rating:
3.0

Hire an employee, fix the A/C, learn to multi-task.

MASON S. 
Rating:
1.0

Very poor service. The guy there was rude and very unprofessional. I will never go back

Francisco R. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Zane M. 
Rating:
5.0

Customer did not leave a comment.

Chane W. 
Rating:
4.0

Good overall

CARDEST J. 
Rating:
5.0

Everything when smooth

dale M. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Taura D. 
Rating:
3.0

We had to wait for over 30 minutes for the appropriate trailer to be brought to the property because Uhaul changed the trailer that they wanted us to take.

Barbara H. 
Rating:
4.0

I had some questions about the truck rental and I could not get the rental originator on the phone. I stopped in at this location and they answered all of my questions and explained the drop off procedure. They were very helpful.

Austin R. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

The trailer was full of sand. Not a big deal, but I had to sign that I received a clean trailer and I didn't. The gentleman who rented to me was courteous, understanding, and exceptionally helpful getting me set up at closing time.

Joe K. 
Rating:
5.0

Friendly and helpful staff. No improvements needed!

dora R. 
Rating:
5.0

Everyone was as helpful as possible.

Daniel A. 
Rating:
2.0

Customer did not leave a comment.

LA KEYSHA P. 
Rating:
1.0

Customer did not leave a comment.

La KEYSHA D P. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Everything was great

Marlene Y. 
Rating:
5.0

Customer did not leave a comment.

gordy P. 
Rating:
3.0

Customer did not leave a comment.

judith P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
4.0

Customer did not leave a comment.

adam S. 
Rating:
5.0

One fender on the dolly was held on by wire. It came off 3 times during my 4 hour trip. Frustrating!! The dealer, Vince Farr, was Awesome tho and if you have a dealer of the year desl, he should get it. He's an incredible guy!

CARDEST J. 
Rating:
5.0

The truck had mechanical problems-front end vibrated really bad, hard to drive.

HARTLEY T. 
Rating:
4.0

people were very nice

Privacy R.  |  First Impressions 
Rating:
3.0

The manager is VERY nice and helpful.

Privacy R.  |  First Impressions 
Rating:
3.0

Clean and ready storage unit

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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