Customer did not leave a comment.Ian F.
Customer Reviews for Gateway Oil Changers
(U-Haul Neighborhood Dealer)
Kitchener, ON N2P2G6
(Gateway Park Blvd)
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 9/5/2022: Closed
- 10/10/2022: Closed
- 12/24/2022 - 12/26/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lacks signage - It needs to advertize the UHAUL option - I drove by it before I realized where it wasIan F.
Customer did not leave a comment.joe L.
Customer did not leave a comment.Tristan W.
The fuel was half notch less than 5/8 mark but the guy told me its on 5/8 mark . I noticed it right away but i was getting late so i didn't have time to go backGurdeep S.
Customer did not leave a comment.Carol M.
Nothing it was overall goodBeccy M.
Customer did not leave a comment.David M.
Great customer service. Friendly and helpful.Carey H.
Nice team at that location. Great experience, hasn't always been the case.Larry L.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.RAYMONDL J.
These guys were great! Very friendly and helpful. Above average service compared to what I have experienced with other uhaul dealers.Jay B.
Trailer was dirty due to winter conditions. Unsure if it was to have been cleaned prior to rental.Dean S.
This was NOT the location that I requested. The text that I received did not indicate a change in place in the subject line and I went to the location that I initially requested. They were HORRIBLE and have a bad reputation in the community (Charles Street). They then indicated that the alternative location was "just across the street" when it was 13 km away! The location for pickup was also further from my home and awkward to get to. My experience was terrible. The location that I was directed to was FAR FRIENDLIER but they could not get their phones to upload our photos and they did not have the packing blankets that I requested.Jon K.
Customer did not leave a comment.WAYNEA M.
Customer did not leave a comment.JAMESS E.
Lights out on trailer, upon return of traoler, they were too busy to check me in. Took over a day to finalize and therefore got charged for an additional day.APRIL L.
Customer did not leave a comment.MARTINPETER B.
Customer did not leave a comment.George M.
Customer did not leave a comment.tim K.
Unhook and drop it in the lot. No wheel chocks .. Found so bricks to useWILLIAMJB L.
Everything went well and the manager of the pickup location was super helpful as well, great service, thank youNoah W.
Customer did not leave a comment.Divyesh Kirti S.
Fast and friendly service. Excellent customer service.Wadah H.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.CRAIGALEXANDER A.
Uhaul every expensiveArshad Q.
Customer did not leave a comment.Teresa S.
Always a great experience at Oil Changers Uhaul! Manager is awesome!Jasmyn G.
Stick to their preferred location; I drove 30k just to pick the truck up! Location was big though. So I liked thatSupriya V.
Everything went very smoothly and was problem free. The trailer pulled better than I expected.Steve W.
Customer did not leave a comment.Arashdeep S.
Customer did not leave a comment.Jenna S.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.Conrad L.
Very good service. Fast and friendly.Farshid A.
I talked to two people at U-Haul Canada ( one person in Windsor the other in Nova Scotia ) they both could not have been more helpful!John W.
Customer did not leave a comment.Jeff Y.
Customer did not leave a comment.ben F.
Tongue lock came loose and scratched up buddies tailgate. Bought the $8 insurance, would like to make a claim for the tailgateDaniel H.
Customer did not leave a comment.Bradley D.
The people here are great. I would recommend them.Ron W.
Phone call one day prior to pick up of Vehicle, we were told not able to pick up in a closer location. One day prior also: was told we would receive an email with the new location pick up, did not receive this ... I had written it down, so was able to call & locate.david L.
Service was excellent and very friendly. It was however difficult to pull out of the site onto the very busy street. The flow of traffic was almost constant.Tina D.
Customer did not leave a comment.jason C.
Customer did not leave a comment.Vanessa A.
Customer did not leave a comment.William N.
Vehicle was filthy with debris under passenger and driver seats and cup holders filthy. I rented 12 blankets, the uhaul representative told me I had rented 5 they were unfolded and dirty. I would have been responsible for paying for all blankets had I not changed the contract on site. This location was changed by UHaul from my preferred location. Trying to resolve this issue took over 40 minutes on the phone. I extended my lease by 1 day in Saturday the 10th. It took 40 minutes on hold again to do this with multiple agents who I had to explain what I requested repeatedly. The vehicle functioned as expected, that was the only redeeming part of this experience.Edward D.
Customer did not leave a comment.Byron R.
We were not informed this was our pickup location. We had ordered the truck from 555 Fairway. While not far apart, it's was annoying to have to chase down the truck. At least we were early for our pickup time. Upon arrival at the second location, still ahead of our pick up time, the only employee was involved in a complicated long haul transaction. We eventually received the truck 20 minutes late. A late start to an already busy day. The employee was very nice but clearly had more than he could handle alone.Michal L.
Customer did not leave a comment.MAJIDA A.
Pleasant staff. Quick check in. A pleasureGerald L.
make sure the truck is at the confirmed location. Had to travel up to kitchener from Cambridge and was charged extra mileagejohn H.
I was left to wait for someone to hook up the trailer for me for over 45minuets as I was told his manager was making him finish 2 oil changes. By the time the young guy finally came out to hook me up I had already called my husband so I told him not to bother. Now we have been charged for an extra day as the Manager put our return time as 8pm and not 10am which is the time my husband returned it on May 13th 2019. I believe this location should not be allowed t rent uhauls at all as their customer service was very poor.shanna V.
Customer did not leave a comment.Scott R.
I showed up on time sat for approx 1/2 hr while 4 guys did oil change. They apologized for delay that's OK. Except for check engine light remaining on the rest of the day was finejohn S.
Service was terrible. Gas was marked wrong so we had to go back in to get it corrected after waiting over 20 minutes to even get out of there.jericca B.
fast service and friendlyNicholas L.
The Agent was very professional only issue was U-Haul system not recognizing that the tow dolly was on site & had to wait almost an hour to get the order processed.George L.
Customer did not leave a comment.Melissa K.
We had to go and pick up a dolly at another location as there was none at where the truck was getting picked up. The night before the location got changed three times for pickup. We have booked again on the 25 October from Oshawa to Ottawa hopefully we don't have the runaround we did last weekFrank D.
Service was excellent. The person that served me was Ben. Great customer service. Clean truck. No surprises. Will definitely recommend to others.Marty W.
Good service and easy to deal with.GREG G.
Ensure dropoffs are closest location for customerschristine M.
Customer did not leave a comment.Sinan A.
Booked a trailer but was asked to go to London for pickup. Was given a truck instead which cost moreAl A.
Customer did not leave a comment.Ross R.
Customer did not leave a comment.Ye L.
Confirm mileage and gas with customer before customer signs .Anita P.
Customer did not leave a comment.Angela K.
The mirrors weren't manageable. The gas tank is always at 3/4 in the truck, it would be a lot easier if they were always rented out as fullLeslie L.
Customer did not leave a comment.Hakim A.
Service people are rude, waste your time, make you wait cause it takes 3 people to work on a car and no one to service the desk. The Truck itself drove like crap as well much like the overall experience of this location. Go Somewhere else.shawn T.
I had to wait 50 min to get my truck. They prioritize their oil change service only. They do not care about uhaul customers atall. After wait so long, they found that their internet connection is bad and cannot checkin online. They gave me a contract paper which did not have any information about the contract I was booked and thus caused false statement. This will be my last service with uhaulShyam Kasun D.
I had to wait 20 minutes for them to finish changing someone's oil.Jeffrey M.
Customer did not leave a comment.Jesus E.
I use the drop off and completed myself on line. Very convenientSylvain B.
Customer did not leave a comment.Brandon F.
U-haul systems were down and the manual process took far too long. Truck was not clean upon arrival, had to wait for them to sweep it out.Marissa C.
Go fuck yourselfKELLY F.
Customer did not leave a comment.Candice C.
Customer did not leave a comment.Don M.
Customer did not leave a comment.JOHN W.
Incorrect meter reading...jeff W.
i rented a cargo van for a total of 1.5 hrs and was told i could do 1 way and there would be no differance in price which was 90.46 when the van was 19.95 .49 a km i used a total of 28 kms should have been no where near 90.46 never again will i go down that rd.CHRIS F.
I was disappointed to find out the day before getting the truck that I would have to go to Kitchener. once there they did not have the other things I had booked. The staff managed to work some magic and in the end I was satisfiedScott O.
Customer did not leave a comment.YAN Y.
Very bad customer service. Will never come back to location. They were not helpfull at all they said that is not my job i am only a uhaul dealer very bad attuide. Will never come back to this location.Jamal H.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Gordon Y.
When equipment is booked for particular time then customers needs to assist at that time, not to tell them that wait for half an hour so they can finish few oil changes.Ashfaq R.
very helpful guy and nice service. I also want to say thank you uhual gave a nice dealZHIHAO Z.
System issues rendered the registration process to be more time consuming than it needed to be. Trailer was not well maintained as tire straps were not usable (seized ratchet).Lance C.
Good personal service and trailer. Trailer was being dropped off at this location by another customer and it was questionable if it would get here in time for my pick up. Merchant made sure it did. I was impressed.doug A.
iT TOOK OVER AN HOUR TO GET A VEHICLE THE RATE I WAS CHARGED WAS NOT WHAT I WAS TOLD 29.95 A DAY PLUS KM HAD TO INPUT A FAKE ADDRESS AS I DID NOT LIVE IN THE CITY I WAS BROKE DOWN W/ MY VEHICLE AND JUST NEEDED TO GET HOME COST ME OVER 160.00 NOT GOOD AND CUSTOMER SERVICE WAS EVEN WORSE AND I WAS ALSO TOLD NO MANAGERS AVAILABLE AT CUSTOMER SERVICE ALSO WAS TOLD NO PHONE # FOR MANAGER AND IT GETS WORSE CAN'T EVEN TELL ME WHEN A MANAGER IS WORKING TO TALK TO ME THE STATEMENT WENT LIKE THIS " I AM NOT PRIVY TO THE MANAGERS SCHEDULE"brandon T.
Customer did not leave a comment.Sebastien P.
Great service A1PETE W.