Allow self check in after hours. I was charged $20 for something I tried doing myself. Wouldn't rent from here again!!Edwin K.
Customer Reviews for Golden Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional and helpful! Thank you!Earl K.
Customer did not leave a comment.glen M.
Customer did not leave a comment.CHARLOTTE T.
1. Answer the phone 2. Make sure your web presence is accurate 3. Be more flexible w business practices 4. Where's my receipt??Richard F.
The guy put the wrong mileage and then wouldn't help when I returned itCindy K.
Customer did not leave a comment.Philippe M.
Service rep was an asshole during dropoff. I was on the phone in my vehicle and yelled at me "are you dropping off or not". I'm on the phone dirtbag, you can wait five seconds. Also I have a U-Haul what the hell did you think I was there for.Matthew M.
Customer did not leave a comment.Brian K.
We had difficulties returning the equipment and needed to speak to a representative. Charges were made for extra insurance that we did Not order and we could not remove it from our bill. We left messages to request communication from a rep when we returned the truck but no phone call email or text was attempted. The charges were made without our consent.Jeremy K.
Give me the right pick up address. Don't change my delivery spot day of, and don't make me pick up the keys next to weed and crack pipes. Worst uhaul experience yetMark R.
Customer did not leave a comment.Jonathan S.
Surprised to be charged a $ 25 cleaning fee, I cleaned-out the van beforehand and didn't expect this charge after I had left the van and received the charge by e-m later in the day. I'll be going elsewhere next time !MICHAELJAMES H.
Outrageous, the person who took my credit card Toby would be a $54 charge. It ended up being a hundred and some dollar charge. They were rude. They were unprofessional. They didn't tell me that there was an after-hours drop off charge. They were unprofessional about getting the information to try to check out myself. Absolutely outrageous. You should not do business with this group of people.MARY M.
Customer did not leave a comment.Raymond W.
Customer did not leave a comment.Renee R.
Nothing ! It went perfect 😊tatia A.
Update computer connections. Updating on your system for equipment was lagging behind in availability. Computer showed available equipment, then notified that equipment was unavailable and canceled.STEVEN B.
Customer did not leave a comment.Jackson L.
Needed to convince attendant we can't back trailer into small space and that unhitching the trailer would be easier to hand move it into a spot.Mary H.
Customer did not leave a comment.Carolyn G.
Clean the windows and windshield. Make sure the tank is full. Hate having to guess how much gas to put in when returning. I probably overfilled wasting money.RICHARD E.
great location, quick check in for return. No effort to add costs etc. Well run operation.LON S.
Customer did not leave a comment.spencer E.
The agents at this location made my rental so incredibly unsafe and frightening that I am requesting a full refund. The agents delayed my pickup but refusing to answer my phone calls and return my messages. Then when I went to pickup my trailer the agent acted threatening by screaming and waving his arms around before i could open the hatch of my car to pull out my wiring. This incited my dog to react because of the agent's threatening manor, further causing fear and stress to me. This location should be closed down and the agents in site should be investigated for proper interactions with customers. Finally, I was given a trailer with a nearly flat tire, in my opinion, to attempt to punish me for complaining (10 foot pounds of pressure when I tested the tire. Dangerously low. The agent couldn't even pull the trailer put manually because of the low tire.) I am pursuing legal action against these individuals.Julianne P.
Customer did not leave a comment.Katarina T.
Customer did not leave a comment.LEAH W.
Customer did not leave a comment.Alex F.
The trailer that we rented had a broken light system on the right, so none of the lights on that side worked. The man working that morning said that they worked the day before, so it must be our vehicle with the issue. It wasn't until we got to our destination and opened the back that we saw the tangle of disconnected wires from the right lights -- which clearly had not been checked the day before. He may have also been able to help us troubleshoot more had he not been the only one working, trying to be in several places at once -- which was certainly not his fault. Overall, not great.steven S.
It had a drop box. When asked if the truck was clean for the next family I said no. So you charged me 25. That should be included in the price because you should clean the trucks. That would be a good time to inspect the trucks to make sure they are actually road worthy.david W.
Very convenient and easy to hook up and returnPatrick K.
Customer did not leave a comment.Margaret A.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Samuel B.
Easiest rental turn in ever. Propriater even helped adjust the mirrors!David N.
Please fix / replace the windshield, the wiper blades, check the tire pressure and ensure the car is washed and cleaned (inside and out) after each rental. There is a car wash, as well as OReilly & Auto Advance Auto Parts stores 1000 m from the Golden convenience store location. Please ensure the â€œReturn/ Check Inâ€ app works properly for customers, specifically â€œLocationâ€ to enable a customer to complete the process on site.John M.
I recommend that the inside and outside of the van being after each customer's usage. The crack in the windshield should addressed promptly; it signifies that the van is not being maintained properly. The windshield wipers also need to be replaced as they do not functionally properly in cleanly removing dirt from the windshield to foster proper visibility and safe driving.John M.
Good experience very helpfulmerri M.
the tank was at 1/4 then they charged me 22.50 plus 30.00 to fill the tank for the 3 gallons i used a huge rip off, the store is a smote shop, a poorly ran.Alex B.
Customer did not leave a comment.Nicholas A.
Again, better communication would be helpful. I chose a location close to my house and it got changed to a different location. My original confirmation had the store I chose but another email with an attachment had a different store. So my husband drove to the location I chose originally and was told he didn't have it scheduled to drop off there.Abby B.
i would like to see a mileage rate discount for repeat customersJohn M.
Nothing all was greatmike S.
Very easy, no problemsStephen J.
Customer did not leave a comment.kent M.
The ENTIRE rental experience was horrible. I'll never be using U-Haul again.Tashina K.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.David F.
The staff at this location was great. However the van I rented was terrible in even minimal snow. It couldn't even get out of the parking spot without spinning its wheels.Mitchell B.
The place l picked up the rental was fine the problem I had was with booking it online. I received 13 emails and 10 texts in a two hour span wanting me to register online because of Covid which l had already done.Gregory O.
Customer did not leave a comment.STEVEN J.
It would have been nice to have been able to use a credit card to pay for fuel, she said their system was down and this may not have been their faultRuss H.
Just a drop off place had to check in trailer online cause none came outside to check in trailerJohnny G.
Honor order: I requested 1 furniture dolly and 2 dozen pads. No pads available and gave me 3 dolly's.DONALD A.
Customer did not leave a comment.Regan L.
Super easy, very helpful, friendly. Took about 10 minutes and was a breeze.jason M.
The gas tank was very close to empty when picked upElizabeth F.
English speaking folks who don't sell drug paraphernalia.Frank E.
Customer did not leave a comment.RAFAELANTONIO R.
Clerk was a little confused when I was dropping off the keys but we got it all figured out eventually. Nice that the drop off was at a gas station so we could refill.Natalie M.
Have more customer service...they were unable to answer basic questions.MELANIE D.
Friendly service. Everything went smooth.Phil C.
Customer did not leave a comment.Gregory E.
When I picked up the vehicle, I was not told check the condition of the vehicle. I received one text and several e-mails after I had left the lot instructing me to do that inspection. I don't check text or e-mail while driving. The vehicle had two warnings on dashboard. 1 Low Tire and Low on windshield wiper fluid. When I returned the vehicle I was told that mileage would be checked in 25 minutes and I would receive a receipt. I never received a receipt. Overall, this did not feel like a professional operation.Verney G.
Customer did not leave a comment.Jacob P.
I was overcharged for mileage. This is UHaul's fault, especially because the UHaul app is AWFUL and I was not able to upload my mileage photo. This is not the fault of the employees at this location though. But I would really like a refund for the mileage overcharge.Jennifer C.
Customer did not leave a comment.William T.
Customer did not leave a comment.JANICE W.
You would think that the U-Haul drop-off locations would have someone to help take off the tow dolly. There was nobody there to do this for us, so after a very long drive for two days, my son had to crawl under the dolly and get on his back (ON THE DIRTY PAVEMENT) to try to figure out how to undo the chains, etc. The whole experience was just a tiring hassle, and the main U-Haul representative in the town where we arrived wasn't helpful at all .Wendy K.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Timothy D.
My only complaint is that the gas tank was not full. It was about half way between 3/4 and full.Kathleen B.
Customer did not leave a comment.ALEYA L.
Customer did not leave a comment.kathy C.
Customer did not leave a comment.Frank Y.
Customer did not leave a comment.Colin K.
Customer did not leave a comment.TOMMY R.
The equipment was for local use because it is not long-distance worthy. We had to switch trucks when our move changed from local to long-distance but they were very helpful in closing out this contract and opening another. Unfortunately, we had to transfer all of the items from one truck to the other. While the location is not ideal (small older convenience store) they were open on Sunday and for that, I was VERY grateful. The staff is friendly and helptul.David H.
Location is an older (small) c-store but they were open on Sunday and, while the operation is small, they were helpful and there were no issues with the process. While waiting between c-store customers is not ideal I truly appreciated their being open on a Sunday!DAVID H.
Easy in/easy outKendra B.
Customer did not leave a comment.JAMES S.
The front of the truck was covered in bugs. I had to pull over to clean the windshield.MARK T.
DC1111T was literally the worst vehicle I have ever driven. The truck sways 1/2 a lane on its own and with no reason. It needs to be taken out of service and repaired immediately. The truck barely started, thankfully I was only using it locally. The manager also lied on the return report, the vehicle had nearly 3/4 of a tank when I returned it. Thus the $28 fuel charge is not okay. I have already disputed this with my CC company. My Uhaul experiences have gotten worse and worse through the years. Consider this my last rental unless you can fix this truck and refund the fuel discrepancy. Seriously it was a horrible vehicle and experience. I am pissed to say the least.Michael C.
Pick up process took longer than I expected - waited at front of the store for what seemed like 10-15 minutes while agent worked in the back room to prepare for my pick-up (Reservation had been made on line). Then, later, I received at least 10 redundant email messages regarding the contract and U Haul services.Alan S.
Customer did not leave a comment.Amy S.
Small convenience store with UHaul component. One person manning the store with customer traffic for the convenience store coming in. Initially, the worker commented to me he had no space for my car dolly even though my paperwork directed me to this location for turn in. Ultimately he came outside and took the dolly. He had plenty of room for this item. I had to ask for a turn in receipt which he supposedly emailed to me. I still have not received the receipt but I took photos of the dolly parked at this location to prove I turned it in. They need more staff at this location apparently.KEVIN B.
Online check in was slower and less convenient than in-personAndrew K.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.KAREN A.
Customer did not leave a comment.Sara C.
Customer did not leave a comment.SANDRA H.
Female owner of convenience store was fantastic!JEFFREY M.
After making a reservation three days in advance, the original location did not have the vehicle that was reserved at the time that was specified and after going to three other locations we were finally able to locate the vehicle we needed in Golden! Thank you to Golden Convenience Store!!Erika G.
quick and easyDouglas A.
Customer did not leave a comment.scott G.
The online check-in process wasn't as smooth as I hoped, but the representative at this location was extremely helpful.Dylan D.
For next time, if possible would you please fill the gas tank to 100% so I don't have to fill up while managing the relocation of an apartment. It's just more work for the customer. Overall though, incredible people own this Golden, Co U-Haul. They are super friendly. I made it safe to my destination. Thank you fam.THERESE O.
Just wish there was a uhaul drop off location on the south side of DenverMatthew R.
Easy 24/7 no contact drop off. Sweet!ERIN M.
Excellent service.RANDOLPH O.