Customer Reviews for Hamilton Self Storage Gp
(U-Haul Neighborhood Dealer)

514 reviews

2645 McCracken Rd   Hernando, MS 38632

(662) 429-5463

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(662) 429-5463

2645 McCracken Rd
Hernando, MS 38632

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

alan P. 
Rating:
3.0

Did the job but not very friendly

CARRY R. 
Rating:
2.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Great experince renting an appliance dolly. Quick, efficient and friendly service!

William F. 
Rating:
4.0

The dolly that I needed was not put on the uhaul beforehand.

Ijeoma A. 
Rating:
5.0

Ms. Emily was so good to me. We were/are going through something terrible and she was a blessing in my life.

Spring C. 
Rating:
5.0

Great customer service

Marty W. 
Rating:
5.0

We used the easy return thru the phone app. Simple directions and very quick.

Thomas C. 
Rating:
3.0

My app had trouble connecting to the location so I had the lady in office help set up my pickup. Glad it was during business. Hours.

jessica S. 
Rating:
5.0

Customer did not leave a comment.

Wayne V. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

The cab of the truck was dirty

Holli S. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
1.0

Horrible experience with U-Haul this move. I have used them before with no problems. Pick-up location was not fully trained. Drop-off location was convenient but the customer service was horrible

Sheila M. 
Rating:
5.0

Everything was great. Thank you.

James T. 
Rating:
4.0

Customer did not leave a comment.

Mark Z. 
Rating:
3.0

Customer did not leave a comment.

RANDI M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel H. 
Rating:
5.0

Melissa was my savior that day as I had run out of options to get home...she went well out of her way to help me secure a vehicle quickly.

CHRIS T. 
Rating:
5.0

Trailer was brand new. Lady at the counter even saved me around 35% of my rental fee by advising to return my one-way trailer in a location 12 miles away from what I picked! Awesome!

Tom S. 
Rating:
5.0

Monica was very professional and more than helpful. I hope all your people work as hard as she does to make things happen.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
2.0

I don't know if it was clean or not. I didn't go inside. The attendant couldn't move the trailer because they have back problems and said " I'm not going to do it I already hurt my back" which lead me to think why should they expect me to do it then..

CHRIS S. 
Rating:
3.0

Nobody mentioned that the truck was rented out the following day and the lady called me and really rude about having it back if I would've known that I would've had it back I would've just worked all night the women the did the original paper was very pleasant and easy to work with

Brian H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Good experience!

Herman K.  |  Overall Experience 
Rating:
3.0

Nail in tire

Alvin T. 
Rating:
5.0

The best customer service I have received in a very long time!

Mary F. 
Rating:
5.0

Excellent service very professional

FREDRICK W. 
Rating:
5.0

Great customer service.

Chester S. 
Rating:
5.0

I had a unit for four years and never had a problem. The staff was very professional, polite and friendly.

Rodger S.  |  Overall Experience 
Rating:
4.0

I have a comment, not for the location, but for the whole system, I scheduled to pick up the truck in a location, the day before I received a call moving my order to another location that`s further than the original one (another city). The second location called few hours before the pickup and told me that maybe my truck wouldn`t be available on time, the Lady went far and beyond calling the other customers to get an update on timing and the pickup was delayed only 30 minutes. This new location didn`t have the dolly that I requested, I ended up getting an appliance dolly that somehow helped, but not the planned way. So, not the location, but the whole system appeared to be disorganized.

DANILO B. 
Rating:
2.0

Upon arrival we were informed that we had to unhook the auto transport ourselves and place it inside the gate then drive the truck around to a parking spot. The other option given was if we didn't do this ourselves, we'd have to drive it to another location. Person had no knowledge on how to do this due to the statement from her that she didn't normally work at this location. Other than this, service at this location was pleasant but not helpful.

CHRISTINA G. 
Rating:
3.0

U-Haul needs to honor the guests preference of truck size and location. We made our reservation 2 weeks in advance; the night before our pickup U-Haul calls to tell us that we were changed to a 26 ft truck (we ordered a 20ft) and they changed our location pickup 20 miles away from our choice location. It was take it or we will cancel the reservation. While we were traveling halfway through our trip U-Haul calls and changes our drop off location again 15 miles further than original location. NOT HAPPY WITH UHAUL WILL NOT USE AGAIN! The employees of Hamilton and the UHAUL drop off were great! Corporate was the problem.

James S. 
Rating:
4.0

Customer did not leave a comment.

Jessica P. 
Rating:
1.0

The lady at the store wreaked of drinking alcohol. The uhaul was covered in mulch on the inside, and had others belongings left inside including a mini refrigerator. We booked another uhaul that same day online. Put my card info to hold..get there and they do not have any box trucks which is what we reserved and they said they had. We were told “that's just how we do things” when we asked why did you let us reserve it and go out of our way to come here and get it if you don't have it?

Clay P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Ginger L. 
Rating:
3.0

Customer did not leave a comment.

Jessica J. 
Rating:
3.0

Have equipment reserved or notify customer ahead of pickup date.

Robert S. 
Rating:
5.0

Have rented storage for a boat a camper as well as storage units at this site for more than 9 years. Great customer service

SHARON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Nothing! I love the option and easy to use feature for checking in and out without having to wait on someone. As well as extending time or coming when someone isn't in the office.

Elizabeth C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Management was nice and friendly they hooked me up what is a good appreciate it thank you will return in the future if needed

Jerry E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMION J. 
Rating:
5.0

I always love to rent my U-Haul from you guys very kind people, Always trying to help make sure you are satisfied Thank you

Frank H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha L. 
Rating:
5.0

My wife was the one that spoke with the lady here and she said this woman was extremely nice.

JONATHAN J. 
Rating:
5.0

More lighting needed. A few minor things like bent lock slide. Staff was ALWAYS FRIENDLY AND HELPFUL !

Susan C.  |  Overall Experience 
Rating:
4.0

My location was switched so there was extra mileage added and I dont think thats fair!

Jocelyn S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
2.0

One of the customer service ladies was rude and not helpful. She was the same when I talked to her on the phone. The young lady that took my info was very good at helping.

Sherry G. 
Rating:
5.0

Very pleasant experience, the U-haul representative was knowledgeable, efficient and it only took ten minutes to pick the truck up. The truck was clean, run great and AC was cold. Also when talking to the dispatchers when trying to locate a truck size they went above and beyond to locate one for me. This was the first time I rented a truck for a move. I will need to rent again in July so I will definitely be renting from U-haul again. Hats off to the Hernando, MS location off McCracken Road!

Frances D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

JASON T. 
Rating:
4.0

Customer did not leave a comment.

Maggie M. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

STACEY J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Rashida W. 
Rating:
1.0

This has been the worse experience that I had dealing with UHaul. I have used UHaul for the past 3-4 moves, never had any trouble. The location I selected did not have the truck I needed, I wasn't notified until 2 days before my move, then was informed that I would have to drive an extra 20 minutes away from my original location, and a hour away from my new house, to pick up the truck. When I called the location, super nice ladies! They directed me to someone with trafficking. Called the next day and spoke to Daniell, super rude, and even argued with me, not very customer friendly or customer center. She did not offer any accommodations at first, it wasn't until after I told her that I will be making a complaint to customer service, when she offer to change the mileage from $.99 to $.75. Then I called 1-800-gouhaul to make a complaint, which is the number Daniell gave me. Called and spoke with Shirley. She was nice and very apologetic. It wasn't until after taking to her for 30 minutes that she informed me that she was not customer service, that she would transfer me to the right department which was someone from trafficking. I informed her in the 30 min conversation prior to her telling me she was not customer services, that I had already talked with them. She basically told me “sir I don't know what you expect customer service to do.” So I informed her that I was getting upset and that I needed to let her go before I get very upset. I arrived at the location, the lady there was very nice. I admit I did not check the inside of the truck bed. I was suppose to have a dolly, there was no dolly...which wasn't a big deal. When I returned the truck the next day I informed the lady..very nice, she told me that they would credit the dolly. Overall worse experience I would give a negative 5 star to UHaul and the use of the reservation online...there is no connection with the company and the online. I will never use UHaul ever again. I will pay more money to use Penske for now on, even if they are more expensive.

CHARLES F. 
Rating:
5.0

The lady there was very helpfull

Tim L. 
Rating:
5.0

She went above and beyond.

Alvie D. 
Rating:
5.0

Friendly employees

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

Deteria M. 
Rating:
4.0

The trailer needs to have a jack attached to get it on an off the ball it is very heavy when you have to lift it on an off the ball

Michael G. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
1.0

The roof of your truck leaked when it rained and ruined a bunch of my stuff. When I told the woman at the pick up location about it she said it wasn't her problem and I should have gotten the insurance.

Christy D. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

That sweet lady Ms Lorie, is awesome! She was very helpful and went above and beyond for me. Need more people like her,very professional. Thank you Ms Lorie

Fred F.  |  Overall Experience 
Rating:
5.0

Great staff!

Joella C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

jeanette T. 
Rating:
5.0

Being a 6 year tenant I was vey pleased with the facility and the staff was excellent. I hated I had to move I will miss the staff. I highly recommend Hamilton self storage in Hernando

Scott W.  |  Overall Experience 
Rating:
5.0

The customer service representative at Hamilton Storage in Hernando, Ms was very helpful and covered all of the bases. She made sure we knew exactly how to operate the equipment.

Rachel E. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
2.0

The lady Shawna who works there has the worst attitude i have ever experienced in a customer service facility. She should be terminated. What a horrible human being!

Angela L. 
Rating:
5.0

The person who assisted me with drop off was very friendly and helpful. Drop off went very smoothly and quickly. It was a great experience.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Ty M. 
Rating:
5.0

the lady I delt with was awesome

James G. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Attendant was very courteous and friendly. She made sure I understood everything and was completely satisfied.

D H. 
Rating:
5.0

Pulled up, dropped the car dolly off and was checked out in the matter of minutes. Staff was friendly and eager to get me on my way.

Matt B. 
Rating:
5.0

There was some confusion for a while as far as where to pick up the trailer. The documentation showed drop off in California. Your web page was not much help.

Jean-Luc D. 
Rating:
5.0

Customer service was great. The one associate at the location seemed taxed since she had no one else to help but the trailer and equipment was ready when I arrived. She attached the trailer and I had no issues.

Iah H. 
Rating:
4.0

Customer did not leave a comment.

Kari D. 
Rating:
4.0

Customer did not leave a comment.

Misty B. 
Rating:
4.0

Everything went very well.

Marvin T. 
Rating:
4.0

Customer did not leave a comment.

Mitzi H. 
Rating:
1.0

The lady that worked at this location was rude. She did not come out and tell me where to park the trailer and there were no spots available, so I dropped the trailer where I could and then she wanted me to move it again and charged me $20. She should've come out of her office and let me know where to drop the trailer and there wouldn't have been an issue.

Asher F. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
2.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Chodie M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Easy process of self returning truck.

rhenda J. 
Rating:
3.0

U-Haul offered a free month of storage with trailer rental. Did NOT utilize a unit because you do not participate in this program. Rented there before for years.Girl at counter rather rude about it.

Charles W.  |  Reservation 
Rating:
5.0

renting a storage unit was extremely simple and your employee at this location was extremely helpful

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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