Customer Reviews for Herrings Enterprises
(U-Haul Neighborhood Dealer)

84 reviews

4310 US Hwy 20   Sweet Home, OR 97386

(541) 367-0833

Location Hours

  • Mon-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(541) 367-0833

4310 US Hwy 20
Sweet Home, OR 97386

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

This place rocks!

KRISTENELIZABET O. 
Rating:
5.0

Great staff and good deal. Thank you!

Leia L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
1.0

They lied about how much gas was in the truck and then charged me an extra 70$ for gas because they lied claiming there was 3/4 tank of gas when there was barely over 1/2 tank. I have pictures and this uhaul needs to be investigated for scamming people.

matthew W. 
Rating:
3.0

Customer did not leave a comment.

Zachary R. 
Rating:
3.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
5.0

The Sweet Home location was excellent. Very friendly staff. However, the communication from uhaul scheduling was terrible. I did not receive a call the night before my reservation as expected, then waited over 1 hour on hold with customer service to find I would need to drive more than 1.5 additional hours because the location where I could pick up the trailer had changed. This added a lot of stress to my move. I was very disappointed in this process.

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
5.0

Nothing comes to mind. Had a great experience.

Richard C. 
Rating:
3.0

The drop off and pick locations were just fine, but I reserved my U-Haul in Corvallis Oregon and was sent to Sweet Home Oregon to pick it up. That is 44 minutes each way, for a total of 90 extra minutes of driving and cost of gas. I'm VERY UNHAPPY with the time it took to pickup the rental. Next time I will be looking at other vendors.

Doug R. 
Rating:
5.0

Location was great.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Don't understand why if you use the U-Haul website to make a reservation the first time you look up rates it's $1.09 per mile for a truck. But if you close it out and go back the rate jumped to $1.59 per mile. Confusing sort of

George L. 
Rating:
1.0

Not use two men that “close” their place but sit in chairs with sunglasses on and stare at the sky on the property

Jezreel M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The staff that operate the u-haul equipment are very service oriented.

Leland M. 
Rating:
5.0

Location was easy to access. Personnel was friendly and helpful. Made check in a breeze. I would highly recommend them.

Donna H. 
Rating:
5.0

The staff were excellent and very helpful. The equipment ran better than expected. It was a great experience!

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Mandy F. 
Rating:
5.0

Very professional and friendly service.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Easy-to-use

bill B. 
Rating:
5.0

great service

MARK L. 
Rating:
5.0

These people are wonderful! Great customer service and friendly. It would have been nice to have cruise control in the vehicle, but that's nothing that the location did wrong. Again, great service from them!

Carol W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

She was a very nice lady that help me

ROSE LENA J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Staff was friendly, hooked up trailer and checked the lights. NOTE: I reserved a specific type of trailer for pickup, U-Haul did not honor that reservation and made me drive to another location to pick it up. That added 90 miles to my trip that would not have been necessary if U-Haul had the trailer where I reserved it.

Buck N. 
Rating:
5.0

Lisa is so friendly and helpful. This was a fast and efficient u haul rental. Great customer service by all on pick up and return! Keep up the great work!

JAMIE B. 
Rating:
5.0

Sweet Home U-Haul was very helpful and considerate and the equipment was excellent shape and well maintained I would recommend it to all my friends

ROBERT L. 
Rating:
1.0

Don't lie to your customers. I called to extend our time because our house was being worked on and we couldn't move in yet. The lady I talked to said there wouldn't be an extra charge. You guys charged us over 300 dollars for extended time even though I was told there wouldn't be an extra charge. And you charged us for fuel when the tank was at half when we started driving it and it was at 3/4 when we returned it. We are never renting from Uhaul again.

BRANDON M. 
Rating:
5.0

Excellent Customer Service! They went above and beyond to help me with my unique situation!

DELMER G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

maybe be open on mondays

MARK L. 
Rating:
5.0

Easy pickup and was ready to go when I arrived

KELLY DEAN S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY E. 
Rating:
4.0

The lady told me that I was eligible for a free month of storage, however when I called the storage place to set it up, I discovered that they were not participating in that program. I think there needs to be better communication with these thing.

TAMMY RUTH S. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
3.0

Drop off location was screwed up, pick location entered it as 76 station in SE Salem, customer service center had it listed as Silverton Rd & Fisher in NE Salem. Very annoyed with the screw up.

CRYSTAL MARIE W. 
Rating:
3.0

N/A

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

APRIL MAY A. 
Rating:
4.0

There is a leak in the "attic" portion of the truck and several items got quite wet. Nothing damaged, though.

Gregory O. 
Rating:
3.0

There was no one there when we went to drip it off. We were not sure what to do with the it.

BARBARA G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

mary P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

I reserved this 26' truck for Bend. I had to drive, actually 2 of us had to, 72 miles the day before loading to get the truck. Imagine what you are doing the day before loading. Yes, this really threw a wrench in our schedule. Any compensation for the (huge) hassle? Nope.

Don S. 
Rating:
5.0

Staff was very friendly and helpful.

Marvis S. 
Rating:
5.0

Prompt friendly service. The equipment was excellent. Offered me all pertinent additional services. Took the time to explain all paperwork. Most enjoyable UHaul experience that my wife and I have experienced

JEFFERY NEIL H. 
Rating:
1.0

Sweet Home was great but we were supposed to be picking up in Bend - 2 hours away over a pass! Bend did not have what we had ordered that they said we would have. Bend was rude and awful!! Sweet home - 2 hours away - was great!

MONTGOMERY G. 
Rating:
5.0

The staff were amazing! So friendly and flexible. Thank you for your help during this stressful time of moving. You made this part of our experience so easy.

SARA N. 
Rating:
5.0

Excellent customer service!

JUDITH ANN F. 
Rating:
5.0

I was charged a vehicle recovery fee but I returned the truck.I was told rental and miles, never told about the other fees you should let people know about all fee!,

TERRENCE KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

there is enough people to help. I don't see where there can be any improvement. I'm glad one place is just for u-haul and they were there to help me with everything.

ILETTA H. 
Rating:
4.0

The people were very nice. The cab of the truck was sticky

SANDI HOPE W. 
Rating:
5.0

Very Friendly People

STEPHEN ELMO S. 
Rating:
5.0

Customer did not leave a comment.

DEANNA KAYE B. 
Rating:
4.0

Herrings was great, but was nowhere near my preferred pick-up point in Eugene. U-Haul needs to improve the availability of its trailers for its customers.

Thomas H. 
Rating:
3.0

Better signage for returns.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Trista O. 
Rating:
5.0

Nice tall man helped us.

Darryl L. 
Rating:
5.0

lisa at herrings is so wonderful to help in any and every way you need she is a very special lady and knows her job well in our time of moving she was our blessing

karen S. 
Rating:
5.0

Customer did not leave a comment.

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
3.0

Clean up your office; it's a mess.

STEVEN A. 
Rating:
5.0

May be the nicest employee you have :-)

ROBERT WADE S. 
Rating:
5.0

Best place to get your uhaul in Sweet Home!

ADOLPH PAUL E. 
Rating:
3.0

This was a long process because it was the 5th location I was sent to. The 1st location which would have been the closest was out of business even while I had made a reservation for that location. The next place I was sent to only had 1 vehicle and that was a 24' truck. The 3rd location was not to be found at the address given. None of the locations answered the phone call. The 4th location I found by driving past it. They didn't have what I needed but they did know where I could get the right trailer.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

DATONG P. 
Rating:
4.0

Customer did not leave a comment.

LORETTA S. 
Rating:
3.0

charged more than I was quoted

LESTER VICTOR D. 
Rating:
5.0

Linda and her husband were both very kind. I would definitely recommend this location to anyone.

RICHARD R. 
Rating:
5.0

Lisa is a lifesaver! I accidentally dropped my ID in the office and she called me 45 minutes after I had left to let me know she found it. She shipped it to my new mailing address that day and I received it in my mailbox when I arrived at my new home. Lisa really went above and beyond in customer support and I can't thank her enough. Her and Dave were both very welcoming and helpful. 5-stars!

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

JADE A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
No reviews have been submitted for this location.

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