Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)

2,104 reviews

360 Newkirk Rd   Richmond Hill, ON L4C3A2
(Elgin Mills Rd E and Newkirk Rd Bingo World)

(289) 317-1042

Location Hours

  • Mon-Sat: 9 am - 3:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 9/5/2022: Closed
  • 10/10/2022: Closed

Services at this Location:

Contact Us

(289) 317-1042

360 Newkirk Rd
Richmond Hill, ON L4C3A2
(Elgin Mills Rd E and Newkirk Rd Bingo World)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 9/5/2022: Closed
  • 10/10/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best Uhaul location, very polite and professional staff.

KOOROUSHBADAN F. 
Rating:
5.0

Customer did not leave a comment.

Ioannis N. 
Rating:
5.0

Overall very goo experience ! Great location, all went quickly and promptly.

Alexander P. 
Rating:
5.0

Staff are very friendly. Pick up and drop off procedures were efficient. Rental rates are reasonable. Will definitely come back to book from this location again!

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

XIAO L. 
Rating:
5.0

Very pleasant staff..all went well.

Brian C. 
Rating:
1.0

First of all there was no A/C in the truck. The guy that works there are bunch of thieves … make sure u take enough pictures of the gas gage before and after you drop back the truck because they will try to overcharge u for gas if u weren't paying attention!. Also, they charged me for cleaning service just because I forgot an empty water battler in the truck and they wanted to justified when I confront them the next that they took a picture of the empty bottle inside. Finally, the closing hrs of the store is at 3 so they definitely will do all that behind your back and over charge u in your credit card regardless but you will have a decent chance to stand up to them if you return before the closing hrs

Ibrahim E. 
Rating:
5.0

Good experience

Rajinder G. 
Rating:
3.0

Vehicle had a non-functioning rear right turn signal, numerous damage points with claim stickers on them, a broken drivers side mirror that did not adjust with the electronic control, and finally there was some sort of disgusting splatter on the inside of the windshield that looked like someone sneezed a mouth full of ice cream sandwich all over it. Steering wheel was filthy to round out the experience. Please do a better job checking and cleaning the vehicles. Will not be returning to this location.

ROBERT D C. 
Rating:
5.0

Customer did not leave a comment.

Kofi O. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

The windows were awful on the INSIDE... someone put their hands all over the windshield... who does that? Not your fault but sucks for the next person driving it (me) who couldn't see through the greasy hand marks when the sun hit the window :/ Should maybe check that before renting it out to someone else

Rachel B. 
Rating:
4.0

A little bit introduction to the vehicle is good to be done by your staff. They should ask renters if they need any explanation on how to use truck features

Satrap S. 
Rating:
5.0

Keep as it is

ARMEN K. 
Rating:
5.0

Customer did not leave a comment.

Homayoon A. 
Rating:
1.0

Customer did not leave a comment.

ayaz K. 
Rating:
5.0

Customer did not leave a comment.

Mansour H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDT G. 
Rating:
5.0

Customer did not leave a comment.

kiamehr M. 
Rating:
3.0

Customer did not leave a comment.

Keeho K. 
Rating:
5.0

Amazing customer service. We are from Toronto and will drive to this location because of the great customer service. All staff are very polite and nice to talk to.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

Arash D. 
Rating:
3.0

Customer did not leave a comment.

AHMAD H. 
Rating:
5.0

The cost per kilometre is quite high, a little lower would be nice as well as designated smoker vs non smoker vehicles would be great

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Arash D. 
Rating:
5.0

Customer did not leave a comment.

Javad A. 
Rating:
5.0

Prices could be lower. We didn't like the painted snakes on the sides of the truck. Our truck did smell a little of smoke on the inside. Kept windows open. Staff was friendly and helpful. Otherwise, we were pleased with this location.

mary-anne R. 
Rating:
5.0

Customer did not leave a comment.

Sal C. 
Rating:
5.0

Customer did not leave a comment.

Mansour H. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
1.0

we reserved the truck way in advance for a 20ft and even got a confirmation the day before but at the last min got a cancellation of our truck reservation. Our entire event was ruined and all our investment gone down the drain because Uhaul overbooked.

BALDWIN C. 
Rating:
5.0

Customer did not leave a comment.

dino D. 
Rating:
4.0

The truck we got had problems. We had to go back to get it fixed. If the truck was inspected properly, it could have been fixed before it was rented out. We were supposedly given a gas discount for the mileage it took us to return the vehicle. But in fact, the gas was also due to the return of the vehicle. So we paid an extra 7 miles for our rental.

Natalie A. 
Rating:
3.0

Customer did not leave a comment.

hasan Z. 
Rating:
4.0

Customer did not leave a comment.

maurice A. 
Rating:
5.0

please remove the clean charge $25 the van was clean ,i delivered flowers and the van was clean when i dropped it . thanks

CATHY M. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Arash D. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Customer did not leave a comment.

SUNIL T. 
Rating:
5.0

Fantastic fast service!

ZacharyAdam M. 
Rating:
5.0

Fix online pre booking app freezes through phone

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Ivy H. 
Rating:
5.0

Customer did not leave a comment.

Vladimir G. 
Rating:
4.0

Customer did not leave a comment.

Tony C. 
Rating:
4.0

Nothing it was how it was supposed to be

Justis S. 
Rating:
5.0

Customer did not leave a comment.

HamidReza R. 
Rating:
5.0

Nothing you are good

Ahmad T. 
Rating:
5.0

Check out truck brake pads or fluid not properly work

Thavarajasingam V. 
Rating:
4.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Staff was extremely helpful, friendly and professional. We always use this location.

Marla G. 
Rating:
1.0

Inside The cargo van cabin was dust laden and very dirty. I had to were a mask all the way to Kingston and back still had throat and nasal irritation. The van kept on displaying oil change requirements. When i expressed my concerns to the dealership he said they are too busy to maintain the van between the rentals and took offense instead of appreciating the feed back and see the opportunity for improvement.

Mehrdad H. 
Rating:
5.0

Customer did not leave a comment.

Milorad B. 
Rating:
3.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

I am satisfied by the overall service.

Moe P. 
Rating:
5.0

Nice worker

Yee Kai W. 
Rating:
5.0

Customer did not leave a comment.

GHOLAMREZA E. 
Rating:
3.0

My only complaint is that the return procedures were not clearly explained. When we picked up the truck I was paying but my son was driving and returning the vehicle after business hours. The attendant told us he only wanted my information. When my son tried to process the return he was unable to upload the pictures he took so we could not complete the online process. I will protest any attempt to charge a $20 admin fee under the circumstances.

albert J. 
Rating:
5.0

Customer did not leave a comment.

Ashraf Z. 
Rating:
5.0

Customer did not leave a comment.

Darryl T. 
Rating:
1.0

Customer did not leave a comment.

Pedram N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
3.0

The issue is not the U-Haul locations, the app and. Online pickup system, is not working properly, many issues and no customer support!! U-Haul is losing tons of potential money because of their app and website issues.

Salman P. 
Rating:
5.0

Awesome staff.

Abbas H. 
Rating:
5.0

Customer did not leave a comment.

SHASWAR S. 
Rating:
5.0

As a usual Mr Varun did awesome job.he is so polite,knowledgeable,helpful and kindness to help me .I will recommend this location and i am so gratefulto do businesswith the manager Mr Sasan ( for educated staff )and specially Mr varun for being such professional .

Abbas H. 
Rating:
4.0

The vehicle could have been cleaner.

Hamidreza S. 
Rating:
5.0

Great service good equipment i will use your services agian when I need another trailer.

John W. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

The truck seemed to be well maintained but the cab portion was greasy and very dusty. I had to wipe it down. The customer service was good but the way the length of the truck is given, by using a diagonal measurement is misleading. Otherwise I was happy with the cube van.

Jonathan P. 
Rating:
5.0

Warren, the young man who helped me was very professional. He is a keeper for sure. thanks, Jean Pierrre

JEANP P. 
Rating:
5.0

Customer did not leave a comment.

Jinghao W. 
Rating:
3.0

The actual interior requires a massive renovation. Staff is very good but the inside looks like a make shift temporary site

Maged G. 
Rating:
1.0

I was double charge .....

OLUGBENGA O. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
5.0

Great service and helpful staff. The vehicle was well maintained.

Dmitri R. 
Rating:
5.0

Very fast and efficient rental process, from initial phone call reservation, through to receiving e-receipt less than 1/2hr after returning van. I can't think of a more efficient counter-based signup/sign out facility! All interactions handled in professional, friendly manner too!

Robert R. 
Rating:
4.0

Customer did not leave a comment.

orlando L. 
Rating:
5.0

Customer did not leave a comment.

Nima M. 
Rating:
5.0

Customer did not leave a comment.

Stan C. 
Rating:
5.0

Customer did not leave a comment.

Zelig S. 
Rating:
5.0

Thanks

BAHMAN P. 
Rating:
5.0

Customer did not leave a comment.

Abbas H. 
Rating:
5.0

Customer did not leave a comment.

Iraj D. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Customer did not leave a comment.

Remin Ravindran K. 
Rating:
5.0

Good Staff

Arash D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Alex Y. 
Rating:
5.0

Customer did not leave a comment.

ZHENGJUN H. 
Rating:
5.0

Perfect location and stuff is very friendly.

Mamuka T. 
Rating:
5.0

Hated the online check out. Why do I have to do your work!!! Check out system on Sunday returns are ridiculous. Last time I was unable to go on-line to check out and I was charged the extra amount. I give your system a fail on check out/drop out after hours!!!!!!

NICK R. 
Rating:
5.0

Our experience with U-Haul rental was excellent, so much better than Budget, in terms of cost and customer service. We rented twice already and reserved two more dates to rent again. We're very pleased with the excellent service you have provided. The gentleman at this location were very professional, knowledgeable and very helpful. Thank you.

anthony C. 
Rating:
4.0

9' cargo van was not clean at all when picked up. 3 hair caps, 2 plastic bottles and 2 sheets of paper in addition to many small concrete debris were all over the vehicle. Besides, the gas was less than half empty.

Tad T. 
Rating:
5.0

Customer did not leave a comment.

Vassili P. 
Rating:
5.0

Customer did not leave a comment.

Pouya T. 
Rating:
5.0

Very friendly place . Great customer service

Maximus F. 
Rating:
5.0

Customer did not leave a comment.

ZHENGJUN H. 
Rating:
5.0

No

XIAO L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top