Best Uhaul location, very polite and professional staff.
KOOROUSHBADAN F.
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall very goo experience ! Great location, all went quickly and promptly.
Alexander P.Staff are very friendly. Pick up and drop off procedures were efficient. Rental rates are reasonable. Will definitely come back to book from this location again!
Patrick F.Very pleasant staff..all went well.
Brian C.First of all there was no A/C in the truck. The guy that works there are bunch of thieves … make sure u take enough pictures of the gas gage before and after you drop back the truck because they will try to overcharge u for gas if u weren't paying attention!. Also, they charged me for cleaning service just because I forgot an empty water battler in the truck and they wanted to justified when I confront them the next that they took a picture of the empty bottle inside. Finally, the closing hrs of the store is at 3 so they definitely will do all that behind your back and over charge u in your credit card regardless but you will have a decent chance to stand up to them if you return before the closing hrs
Ibrahim E.Good experience
Rajinder G.Vehicle had a non-functioning rear right turn signal, numerous damage points with claim stickers on them, a broken drivers side mirror that did not adjust with the electronic control, and finally there was some sort of disgusting splatter on the inside of the windshield that looked like someone sneezed a mouth full of ice cream sandwich all over it. Steering wheel was filthy to round out the experience. Please do a better job checking and cleaning the vehicles. Will not be returning to this location.
ROBERT D C.The windows were awful on the INSIDE... someone put their hands all over the windshield... who does that? Not your fault but sucks for the next person driving it (me) who couldn't see through the greasy hand marks when the sun hit the window :/ Should maybe check that before renting it out to someone else
Rachel B.A little bit introduction to the vehicle is good to be done by your staff. They should ask renters if they need any explanation on how to use truck features
Satrap S.Keep as it is
ARMEN K.Amazing customer service. We are from Toronto and will drive to this location because of the great customer service. All staff are very polite and nice to talk to.
TRACEY S.The cost per kilometre is quite high, a little lower would be nice as well as designated smoker vs non smoker vehicles would be great
Justin S.Prices could be lower. We didn't like the painted snakes on the sides of the truck. Our truck did smell a little of smoke on the inside. Kept windows open. Staff was friendly and helpful. Otherwise, we were pleased with this location.
mary-anne R.we reserved the truck way in advance for a 20ft and even got a confirmation the day before but at the last min got a cancellation of our truck reservation. Our entire event was ruined and all our investment gone down the drain because Uhaul overbooked.
BALDWIN C.The truck we got had problems. We had to go back to get it fixed. If the truck was inspected properly, it could have been fixed before it was rented out. We were supposedly given a gas discount for the mileage it took us to return the vehicle. But in fact, the gas was also due to the return of the vehicle. So we paid an extra 7 miles for our rental.
Natalie A.please remove the clean charge $25 the van was clean ,i delivered flowers and the van was clean when i dropped it . thanks
CATHY M.Fantastic fast service!
ZacharyAdam M.Fix online pre booking app freezes through phone
KEVIN M.Nothing it was how it was supposed to be
Justis S.Nothing you are good
Ahmad T.Check out truck brake pads or fluid not properly work
Thavarajasingam V.Staff was extremely helpful, friendly and professional. We always use this location.
Marla G.Inside The cargo van cabin was dust laden and very dirty. I had to were a mask all the way to Kingston and back still had throat and nasal irritation. The van kept on displaying oil change requirements. When i expressed my concerns to the dealership he said they are too busy to maintain the van between the rentals and took offense instead of appreciating the feed back and see the opportunity for improvement.
Mehrdad H.I am satisfied by the overall service.
Moe P.Nice worker
Yee Kai W.My only complaint is that the return procedures were not clearly explained. When we picked up the truck I was paying but my son was driving and returning the vehicle after business hours. The attendant told us he only wanted my information. When my son tried to process the return he was unable to upload the pictures he took so we could not complete the online process. I will protest any attempt to charge a $20 admin fee under the circumstances.
albert J.The issue is not the U-Haul locations, the app and. Online pickup system, is not working properly, many issues and no customer support!! U-Haul is losing tons of potential money because of their app and website issues.
Salman P.Awesome staff.
Abbas H.As a usual Mr Varun did awesome job.he is so polite,knowledgeable,helpful and kindness to help me .I will recommend this location and i am so gratefulto do businesswith the manager Mr Sasan ( for educated staff )and specially Mr varun for being such professional .
Abbas H.The vehicle could have been cleaner.
Hamidreza S.Great service good equipment i will use your services agian when I need another trailer.
John W.The truck seemed to be well maintained but the cab portion was greasy and very dusty. I had to wipe it down. The customer service was good but the way the length of the truck is given, by using a diagonal measurement is misleading. Otherwise I was happy with the cube van.
Jonathan P.Warren, the young man who helped me was very professional. He is a keeper for sure. thanks, Jean Pierrre
JEANP P.The actual interior requires a massive renovation. Staff is very good but the inside looks like a make shift temporary site
Maged G.I was double charge .....
OLUGBENGA O.Great service and helpful staff. The vehicle was well maintained.
Dmitri R.Very fast and efficient rental process, from initial phone call reservation, through to receiving e-receipt less than 1/2hr after returning van. I can't think of a more efficient counter-based signup/sign out facility! All interactions handled in professional, friendly manner too!
Robert R.Thanks
BAHMAN P.Good Staff
Arash D.Perfect location and stuff is very friendly.
Mamuka T.Hated the online check out. Why do I have to do your work!!! Check out system on Sunday returns are ridiculous. Last time I was unable to go on-line to check out and I was charged the extra amount. I give your system a fail on check out/drop out after hours!!!!!!
NICK R.Our experience with U-Haul rental was excellent, so much better than Budget, in terms of cost and customer service. We rented twice already and reserved two more dates to rent again. We're very pleased with the excellent service you have provided. The gentleman at this location were very professional, knowledgeable and very helpful. Thank you.
anthony C.9' cargo van was not clean at all when picked up. 3 hair caps, 2 plastic bottles and 2 sheets of paper in addition to many small concrete debris were all over the vehicle. Besides, the gas was less than half empty.
Tad T.Very friendly place . Great customer service
Maximus F.No
XIAO L.