Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)

1,197 reviews

1250 N Leverett   Fayetteville, AR 72703

(479) 439-1745

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 11 am - 4:30 pm

Services at this Location:

Contact Us

(479) 439-1745

1250 N Leverett
Fayetteville, AR 72703

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 11 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sweep out the trailer

John O. 
Rating:
5.0

Staff was very friendly and helpful. Got us in and out quickly.

Jason H. 
Rating:
5.0

Nick was super helpful!

diane G. 
Rating:
5.0

Very friendly and knowledgeable people! We rented from this location previously and experienced the same wonderful service!

ANITA K. 
Rating:
5.0

Good service, easy and fast process. Good people

alexander S. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Helpful and quick

Dennis B. 
Rating:
1.0

Poor customer service. Profanity being used by employees at the register. Ignored when I walked in for pick up. RUDE. Will never return or recommend this location.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
2.0

Website said open at 10am. Went at 1015 and guys just standing out to smoke and said they didn't open til 11. Went back at 11 with many people. Very slow service to just do a simple pickup. Gas was only at half so that was not good to start the trip needing gas just as we hit the road. It should be full like a rent car. Didn't go over any details on how to drive it. I did good with the 15 ft Uhaul. It was bigger than we needed but worked out well. Go to the storage unit place 5 hrs away land were told they had nothing. Had to drive another 10 minutes to get one. Drop off was easy once we finally got there after hours.

amy A. 
Rating:
5.0

They were laughing at how bad the other guy got the rental and equipment quote. They were in the right and did nothing wrong.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

WALDON T. 
Rating:
4.0

Uhaul reps were friendly and very helpful. One vehicle did need maintenance and I had to return it but for the most part I didn't have any problems with the reservations I made through this location.

Constance B. 
Rating:
5.0

Customer did not leave a comment.

amy H. 
Rating:
4.0

Customer did not leave a comment.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Ricky R. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Denita W. 
Rating:
5.0

Customer did not leave a comment.

Rebeccah A. 
Rating:
3.0

Customer did not leave a comment.

Rendall L. 
Rating:
5.0

Nothing. You guys are amazing. Every time.

Dian H. 
Rating:
5.0

Customer did not leave a comment.

CANDICE H. 
Rating:
5.0

Great customer service. Very helpful and friendly

vincent W. 
Rating:
5.0

Customer did not leave a comment.

Rene Ann B. 
Rating:
5.0

All was good!

Julee G. 
Rating:
3.0

Customer did not leave a comment.

Cole S. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Nothing. The staff was extremely helpful and friendly.

Cheryl C. 
Rating:
5.0

Love the location. I will be using this location from now on.

Bobby J. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

The air conditioner didn't work the whole trip. They said they would call back and make it right still haven't gotten a phone call. Very dirty. They wouldn't even send someone out for road side assistance.

Miranda R. 
Rating:
4.0

Customer did not leave a comment.

Diahann H. 
Rating:
4.0

Customer did not leave a comment.

Khamdeang T. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I was met in the parking lot and asked if everything was fine and did I need anything. It was a simple transaction and you can't do better than that.

KRISTIE D. 
Rating:
1.0

They didn't have the dollies I reserved. The workers were subpar in the morning. The truck was left with so little gas that It had the “50 miles until tank is empty” warning sign on. The worker in the afternoon was fine The trucks alignment was so far off that the steering wheel was at a 45 degree angle to the right to go straight. Also, shifting into 3rd was strained.

ERIKA R. 
Rating:
5.0

Service was quick and thorough. Great hardware store too!

JFelipe L. 
Rating:
5.0

They were closed for the holiday but still helped me ty guys best customer service ever

April S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Always wonderful!!! Yea!!! Johnson Hardware and U- Haul !!!

Paula R. 
Rating:
5.0

We were treated with kindness and the gentlemen helping us were very helpful. Fabulous customer service. We'll definitely return for future moving needs!

ANITA K. 
Rating:
5.0

Logan was awesome. Give that man a raise!

Joe F. 
Rating:
5.0

Super great place to rent from and the staff are so nice. The customer service was exemplary. We will definitely be back if we need to rent again or just need any kind of hardware.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
1.0

Guys at the counter were not professional when I had to ask for a key. There was no number on the van so I had to go inside. They never gave me a furniture dolly and I haven't received a refund nor has anyone reached out to me. I will be contacting my credit card company and handling it from there.

Dalton P. 
Rating:
5.0

Don't park the trucks behind the big concrete blocks.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Marty W. 
Rating:
4.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

The fellas at this location were great! By far the best experience I've ever had when renting a uhaul, and I move a lot!

Patrick H. 
Rating:
5.0

The man, I assume the store owner, was extremely helpful. When he saw I needed an appliance dolly, he asked what I was moving, then suggested I get a bigger trailer. He even took me outside to show me. This saved me a ton of possible frustration and back ache. I really appreciated it! He was also very friendly. I'd definitely recommend using this place.

MORGAN C. 
Rating:
4.0

Customer did not leave a comment.

melissa S. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Very respectful! Good service!

Jason M. 
Rating:
5.0

Great people here fast and easy return

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

erin S. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
3.0

The truck I rented had personal items left in it. The truck was not cleaned between usage but I was glad it was available and tolerated it. My biggest complaint is the disparity between UHAUL online registration and equipment availability information and what is ACTUALLY available at franchise/affiliate locations. This is NOT Johnsons Hardware's fault and really makes UHAUL look bad. Also the online system needs to have a way of filtering locations by equipment type/specs.

christina W. 
Rating:
5.0

I never received my receipt they said they would email

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Pat K. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

THURMAN S. 
Rating:
5.0

Customer did not leave a comment.

Trevin S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

This location was perfect for a quick pick up and drop off while moving my college student. The two guys working today were so helpful. I would definitely rent from this location again!

Mary G. 
Rating:
3.0

Customer did not leave a comment.

nasair A. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Nothing--very pleased with the service

bob W. 
Rating:
5.0

Very helpful employees , Good experience, Thank you

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

I requested a 10' truck and could only get a 15' truck, but this was on graduation weekend, where everyone in town probably needed a truck. Cruise control on you trucks would be a GREAT feature to have too. The attendant at the drop off location agreed.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Marlon R. 
Rating:
5.0

Customer did not leave a comment.

Broc K. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Montgomery W. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
4.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

alisha R. 
Rating:
5.0

So happy to have rented from this location. Very friendly, helpful, professional. I would recommend this place for Uhaul rental. The best agent I've ever rented from bar none.

terry T. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Where super helpful

MICHAEL C. 
Rating:
5.0

The service techs were nice. The truck had no cruise control and no port for my phone. In the middle of the trip there were issues with it.

Sharon E. 
Rating:
5.0

The guys were very helpful.

LISA G. 
Rating:
4.0

Everything was great except for one thing: I'd thought that the UHaul cargo van rental was going to be $19.95 & was surprised by the .89 cents per mile charge. Thankfully, I only needed 18 miles for the use of it, but my charge ended up being just over $42. I may not have read the fine print, though.

jennifer S. 
Rating:
5.0

Helpful and friendly folks. The truck was clean and in good condition. I would go there again without hesitation.

Marj H. 
Rating:
5.0

Customer did not leave a comment.

Charless F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

sally F. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Very efficient, friendly service and the truck was clean! Great location and I would highly recommend the team at Johnsons Hardware.

LETECIA Y. 
Rating:
5.0

Friendly, courteous staff. Reviewed everything and were very professional..

Todd S. 
Rating:
5.0

Exceptional service. Awesome staff. Incredibly helpful.

salomon C. 
Rating:
5.0

Johnson's is the best for renting my Uhaul needs.

Paula R. 
Rating:
5.0

They are always so nice and helpful at Johnson Hardware.

Kim E. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Leland S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top