Best customer service out of all locations that I've been to.Arty Y.
Customer Reviews for JR'z Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tammy K.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Joyce K.
This location was smooth and quick to the point. 10/10Emily K.
Customer did not leave a comment.Thomas L.
Great communication. Our drop-off location had changed. They were very pleasant. Great people to work with!Anne N.
Nothing to improve! Linda was fantastic - kind, courteous, and very helpful. It was the best part of my day!TODD H.
Very nice person who helped us when we were left with an original drop off location that no longer exists. Very professional.Christina S.
Air Conditioning did not work in rental truck.Tyrone L.
We'll I got charged twice so I need to get that figured out.Jennifer H.
Not a thing. I look forward to renting from them again.George K.
Linda is a fun, knowledgeable, receptionist. She gave me all I needed to know and really listened to my needs. Thanks.John K.
Linda at the Minnesota Ave location in Stevens Point was lovely.Sarena M.
Very friendly staff, efficient, gave us an orientationRanran Z.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Tina G.
No improvement needed. The staff person we worked with, Linda, is super friendly and knowledgeable.Dan AND Holly B.
JR'z is always helpful and professional from reserving the trailer to pick-up to drop-off. Thanks for the great experience.Mark H.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Brett P.
Excellent service!Shayne R.
Trying to use the website for pick up was terrible. It wouldn't find my location right in front of the place. I used 3 different browsers. And tried the app. The app couldn't even pull up my reservation. I spent an hour and finally gave up and waited for the business to open. It was extremely frustrating. If I had another option in the future, my experience with the website would drive me to the competition. Fortunately, the lady at JR'z was super helpful and had me in my way in a few minutes.Steve V.
Nothing. Check in person was fantastic. Thoroughly explained every thing. Very knowledgeable.Thomas H.
Customer did not leave a comment.scott Y.
Always my go to place for rentals with very respectful folks!Driton A.
Have the truck cleaned out for customer. Both cab and box were dirty.Cindy W.
Customer did not leave a comment.Morgan E.
Great ServiceZach D.
A Madam who was working in this location 3448 Minnesota Ave Stevens Point, WI 54481 was very helpful and could say special Thanks from her.👍🙏shirahmad P.
No complaints whatsoever. Excellent service; Linda was very helpful with both reservation over the phone and pick up of the trailer. Would definitely recommend JR'z.David P.
The drop-off went very smoothly and I incurred no problems.William W.
Customer did not leave a comment.Rachel A.
Great customer service! Would always recommend! Really need more pickup truck availabilityWilliam C.
Customer did not leave a comment.Kevin D.
Very helpful staffJack S.
Very friendly and helpful service. They did a great job - very customer oriented!!!!!William B.
Customer did not leave a comment.karen Z.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.Darrin R.
Friendly staff, willing to answer questions and willing to go out to truck for quick orientation when askedAnnie B.
Customer did not leave a comment.Raymond O.
Customer did not leave a comment.William S.
Customer did not leave a comment.Larry A.
Customer did not leave a comment.Mark B.
Friendly and helpful.Por V.
Awesome best U-Haul serviceJeremy S.
Awesome peopleJim S.
Customer did not leave a comment.Thomas M.
If A U-Haul supervisor has to be called for a customer's concern / complaint in regards to where they are to be picking up their trailer don't debate them and make the customer feel as your calling them a liar as I felt with this experience from a supervisor. JR'z staff itself is dynamite and great to work with and would rate them excellent !!!!!!!Larry A.
Customer did not leave a comment.Doug M.
Nothing needs improvement. The woman who runs the front desk is amazing!Emily H.
Friendly, helpful staff. Couldn't be more pleased.Jerrold J.
Customer did not leave a comment.Tracy B.
Customer did not leave a comment.Cassandra E.
There so helpful and did everything and above to help our family needs. Thank you all.SHARON M.
Awesome friendly service.Mark C.
Extremely friendly and helpful location! The lady checking us in was more than friendly and made for a good start to our moving day. Easy parking of the large trucks too.ADAM W.
Fix the app. It's horrible!David S.
Customer did not leave a comment.SALAAH E.
The roll-up door was stuck closed, and we had to pry it open each time. Other than that, everything went well. Noteworthy: There is a 2" step up when entering their office. I face=planted the cement floor from tripping on that little step. I am still sore and hurting 3 days later. There should be a sign on the door or building next to door stating Warning +Step Up.CINDY U.
Customer did not leave a comment.ANNETTE F.
keep up the good work,your kindness and helpfulnesses was greatly appreciated!!!!!! Kris and NancyKRIS K.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.LISA KATHRYN I.
Customer did not leave a comment.BRIAN M.
Our original pick up location was on church street. VERY upsetting. No one told us they would be closed. And to try to figure out the self-service was TERRIBLE. Was on the phone 3 times, and the last time, they said we'll check to see who is open. Told me to call some number. I gave up and DID IT MYSELF. I found JRZ's was open, and he was EXCEPTIONAL. He went out of his way to get permission to go pick up the truck and bring it to his location. He was AWESOME. We were suppose to get the truck at 10:00, and never got it until noon. I feel some reimbursement should be given for our HORRIBLE time trying to get the truck from the CHURCH STREET LOCATION.ROGER M.
Customer did not leave a comment.Casey B.
The employee was extremely nice and helpfulJalaine S.
Customer did not leave a comment.GERALD W.
Top-notch customer service! This was such a smooth experience, and I really appreciated the patience and high-level customer service provided by the staff.SARAH K.
Customer did not leave a comment.BRIAN K.
The Uhaul represenatives at the drop-off location were friendly, knowageabl, and efficient. They helped us get the information they needed in just a few minutes. I would definetly recommend them.WILLIAM GEORGE F.
We reserved and paid for a dolly, but there was no dolly in the truck. Luckily we had a friend that we were able to borrow theirs. Can I get reimbursed for the dolly? it wasn't a lot, but could have been a real pain as we really needed one.Amanda R.
The lady was unorganized and also charged me for gas even though I had put gas into the truck before returning it. Not pleased at all.Hayden W.
Everything was fine!PHILLIP L.
Customer did not leave a comment.Heidi T.
We were not able to use the trailer because the size was misrepresented on the Uhaul site. We reserved a 6 x 12 trailer because we needed 6 feet of width. We rented it and the item we were moving wouldn't go up the ramp. It was about 6 inches too narrow at the top of the ramp. We rented way ahead of time, traveled from Ohio to Wisconsin to pick up an item we needed to move. We were not able to use the trailer and couldn't pick up the item. The people at the rental were dismayed but didn't have the authority to make any adjustments for us. They were great but so disappointed. U-haul.KATHRYN W.
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.Mark S.
Very Professional people at both locations clearly told us who to contact if an accident. They connected the trailer to our truck and we appreciate the care they took.RICHARD S.
Customer did not leave a comment.ELIZABETH S.
Excellent place to rent fromSHARON L.
I went to pick up the U-Haul truck and it ok then when I opened up the truck it was no dolly when I asked for two I only used it for an hour and a half I had to go rent dolly on a different company then they charge me for gas because it wasn't right back on the line 40 bucks can you charge me for the miles because I got sent to the point instead of Wausau so I had to pay extra mileage is it cost me $60 last time this time it cost me over 150 I am very disappointed and I definitely won't be going back to visit again if I have to get charged for the mileage you should've had the truck brought to the other site I very upset with u-HaulFelicia M.
Excellent customer service very friendlyKEVIN G.
Nothing it was awesomeCHRISTIE L.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.WARD W.
Customer did not leave a comment.Kenneth R.
Were I picked up the trailer was great the phone service from uhull was not even close to being foodROBERT K.
Speed up the mobile pick up process - it shouldn't take more than 5 mins from start to finish.Richard Z.
Customer did not leave a comment.RAYMOND S.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.NATHANIAL D.
Great customer service!KEVIN N.