Customer Reviews for Kairos Project
(U-Haul Neighborhood Dealer)

1,914 reviews

9682 Brownsville Hwy   Bremerton, WA 98311
(Silverdale)

(360) 692-6844

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 8/7/2022: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(360) 692-6844

9682 Brownsville Hwy
Bremerton, WA 98311
(Silverdale)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 8/7/2022: 8:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Kay was fantastic. I felt very well cared for. The whole process was easy. The vehicle was clean and ready. Great experience.

Aaron R. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

I've done business with this site before and was pleased. Now I've been very pleased, and if I need the same services again, here is where I'll come.

Jerry M. 
Rating:
4.0

More communication between the company and the owner of this location.

bernie S. 
Rating:
5.0

Customer service is great. So friendly I drive an extra 10 minutes to this location

Katie R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The people were very friendly and helpful.

Christa E. 
Rating:
5.0

The only complaint I would have would be that the check engine light was on and engine did not perform as well as it should for fuel mileage and power it seemed like it had a miss in it ,like the engine was in limpode but overall good experience nice company

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

Thomas Z. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

The reservations system is poor. A 6 week early reservation is not honored above a three day reservation. Thank goodness independent locations are more concerned about serving their customers than U-hauls stupid opportunistic corporate planning and execution procedures. If I had canceled they get a $50.00 cancelation fee. If they fail I get a sorry, but we are trying hard for you text. U-haul knows large numbers a fleeing liberal run states so they choke down supply to raise rates, please remember their greedy behavior.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Customer service was outstanding! Love this location.

Brian M. 
Rating:
5.0

Keep being you! Thanks for all the help!

Luke M. 
Rating:
1.0

The woman operating the location was less than professional. She handed me the keys and said "it's out front" to which I replied "which direction" she fired back "when I woke up this morning I didn't get the ability to see through walls!" Vehicles lined the driveway both left, right and center of the building. I was just seeking clarification on which direction to head to find said vehicle. 5 miles down the road I notice the check engine light is on and the front end of the van is shaking violently when coming to a stop. I call into the location immediately to report both issues. Same women answers the phone and states "I tried to chase you down as you left the parking lot to tell you it's an oxygen sensor, don't worry about it. I promise you it won't break down. I don't know why they don't take better care of their equipment!" If she attempted to chase me down in the lot she certainly could have attempted to contact me via a phone call with the same info. Less than stellar customer service combined with really poor vehicle maintenance. I'll look elsewhere in the future.

Karlyn B. 
Rating:
5.0

Kay & the other gentleman are a pleasure to deal with every time I need transportation rentals. This is the only place I'll rent from. They are great people to interact with! Kudos to them for running such an efficient & welcoming facility!

Tyson M. 
Rating:
5.0

Customer did not leave a comment.

Sadee P. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
1.0

We reserved a 26-for truck with moving blankets in Port Orchard, WA. A few days later we were told that there wasn't a truck available in Port Orchard so our reservation was moved to Bremerton, WA. Then we were told a 26-for truck want available anywhere and we were downgraded to a 20-for truck. Then are reservation was moved again to Brownsville, WA. (Please note: each of these moves increased our mileage usage on the truck.). When we went to pick up the truck there were no moving blankets available. Wrong city, wrong truck, no blankets. Why do you even make reservations? Nothing we reserved did we actually receive.

David H. 
Rating:
2.0

I was informed at return of truck that I was being billed twenty dollars because I did not do an online check in for the return for after hours. I have rented numerous U-Haul trucks and trailers and never heard of this. I will not be using this location again!

terry F. 
Rating:
2.0

Location added “safetow” even though I declined it when placing the reservation via the app. I didn't know until I was charged for it. I suspect they get a commission on selling it and just added it in hoping I would notice. Buyer beware!

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Great customer service.

Nikolaos K. 
Rating:
5.0

Felt a little weird returning and no one there but the online return ended up being super easy!

Roslyn W. 
Rating:
5.0

The management and employees are great to work with. I rent from this location often because of the service.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
3.0

Customer did not leave a comment.

CHRIS U. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

There was a bit of confusion when planning the drop off location, however, it was easily resolve with a 2 minute phone call. Corporate scheduling was set on.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

CHRIS U. 
Rating:
5.0

Customer did not leave a comment.

Angelee B. 
Rating:
3.0

Truck smelled of cigarette smoke. Candy wrapper behind driver's seat. Truck ran well.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE TALMADGE A. 
Rating:
5.0

Great customer service!

Alex C. 
Rating:
4.0

Wonderful to work with!

Dana S. 
Rating:
5.0

Customer service was great and addressed an issue with more miles required. Definitely 5 starts!

Larry J. 
Rating:
5.0

best dealer iv ever delt with. always helpfull.

donald B. 
Rating:
5.0

My rental experience at this location was A+. The lady behind the counter was very professional and friendly, and the gentleman that helped me with the trailer hookup was a pleasure do deal with. Next time I need a uhaul rental I will call them first !

ALEXANDER WILSON M. 
Rating:
4.0

Steve hooked up the trailer very quickly and efficiently. We checked the lights and connections, he found a fault with the wiring and knew what to do to fix the problem, Thanks Steve!

Mitchell R. 
Rating:
5.0

Kay was a real pleasure to meet; her cat was a beautiful animal! I felt very well taken care of.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Forest D. 
Rating:
5.0

Awesome customer service !!!!

Meylling C. 
Rating:
5.0

Great company and incredibly friendly staff.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

BLAIN JEFFERY S. 
Rating:
5.0

Note for your information: The vehicle's Engine Light was on when I took the vehicle and remained on for the duration of the time.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Customer did not leave a comment.

trinh-tuyet L. 
Rating:
5.0

Always great! I request reservations at Brownsville every time I need a trailer, or truck. Great down to earth customer service. Steve is always a step ahead! Great people! Thanks again!😊

Trevor M. 
Rating:
2.0

Front office was friendly, but the uHaul smelled heavily of cigarettes and the dolly's were already detached (we didn't need any dollys). Once again, staff gives great customer service and was super nice. Vehicle condition left something to be desired.

Patrick R. 
Rating:
5.0

Kay & her associate were so friendly! I have honestly never had such an easy & great experience picking up a Uhaul… she even showed me how to read the fuel graph to know how many gallons to refill before returning. So simple but nobody has ever shown me this before! They went above & beyond!

Erin P. 
Rating:
5.0

Staff met me in parking lot and unhooked my trailer very pleasant experience.

David D. 
Rating:
4.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Trailer was not well maintained. Axel sounds like it hasn't been greased or lubed in a few years. Screeches like a banshee above 25. It's not the locations fault, just the maintenance trackers.

Garrett V. 
Rating:
5.0

Nothing, everything was perfect.

WAYNE R. 
Rating:
5.0

Courteous professional management, quick check out, all was great.

Dainette S. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
3.0

Customer did not leave a comment.

Christina D. 
Rating:
3.0

I said online no to the insurance and have an invoice for 29.95.. When my brother goes to pick it up, you decide to add insurance just in case. So in total paying 42 dollars. That is not ok.

Keyera G. 
Rating:
5.0

Absolutely the friendliest folks we have EVER met. We will send all our friends to them.

Lydia T. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Hollis F. 
Rating:
1.0

When I made my reservation I chose not to purchase the “safe tow” insurance, however I was charged for it anyways. I had a scheduled appointment for 11:30 but had to wait until 12:10 due to the long line. After waiting through the three customers in front me when I arrived, the woman behind the counter allowed 2 more people to go before me, knowing that I had a reservation and had been waiting ( securing more money from a new rental is more important than the guaranteed money from a reservation I guess). The office was FILTHY! I didn't even want to touch anything while I was in there it was so dirty. The trailer hadn't been probably cared for, half inflated tires of different weight tolerances, and the ramp joints were corroded. Don't rent from here, they are garbage.

Matthew B. 
Rating:
5.0

This was the best customer service I have had in a long time. Fast, very friendly and I felt valued. Thank you for the great service!

Shane F. 
Rating:
5.0

Amazing crew!

Justin S. 
Rating:
3.0

Nothing against the location. But mileage charges are absurd and unacceptable.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
5.0

Good friendly customer service. Equipment clean and ready to go.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

They made it so easy and ere extremely helpful!.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

trinni L. 
Rating:
5.0

Very helpful staff

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

This place was amazing!! Very quick checkout and check in.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

KIRK H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

anne L. 
Rating:
3.0

The cell phone reception was spotty which was necessary to scan and send pictures of the required documents. Should have a public WiFi connection to make the transaction more smooth

REX G. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Great customer service every time - I always use this location.

DANIEL V. 
Rating:
4.0

Customer did not leave a comment.

GERRY N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Very nice team.

THOMAS D. 
Rating:
5.0

Great experience thanks so much trailer worked great.

John M. 
Rating:
5.0

I didn't know that the truck I was renting had a cab over that counted as my 15 feet.I shorted myself of 3 usable feet and my calculations of what I needed for truck size was off.

nathan P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Better lighting in parking lot.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

It was a fast checkout and they hooked it up

charles K. 
Rating:
5.0

Very helpful

Michael M. 
Rating:
4.0

The only "hit" on this facility is that it's a little off the beaten path.... which is both good and bad. The management lives in the same building the office is located in, and is VERY friendly and accommodating.

Chris Q. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
No reviews have been submitted for this location.

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