Stop using the word "family". Not everyone that uses uhaul services has a "family". Stop sending prompts for renting accessories without knowing if the store has them or not and adding them to people's online shoppimg carts by default to make a few extra bucks. I have asked for dollies or carts before just to find out there is none at the store to use.sara A.
Customer Reviews for Keg N Bottle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You did not have all the equipment I ordered when booking the rental. Only one furniture dolly was available.Lance T.
I ordered a TV shipping box which did not show up. No one told me, which complicated my move. If something isn't available take 20 seconds to call or text the customer as soon as possible.mike C.
For starters, the back of the uhaul had a bunch of weed (small buds everywhere). It smelled of weed & rat/mice piss! I had to blow out the vermin shit out of the back with blower! The cab also smelled like shit! I also had to blow it out before I used it. In the cab, driver's side, there was left over half eaten chocolate candy (looked like rats nibbled on it). The plate on uhaul was from Arizonaâ€¦if I contract Hantavirus, I will be contacting my attorney! My house-hold goods I transported in uhaul are now contaminated! I will never, ever rent uhaul again! I even incurred an additional $35 charge?? First and last I will frequent Keg and Bottle location in Clairemont! Homeless dude crashed out on bench prior to opening liquor store on day of pickupâ€¦.crazy homeless looking gal in front of store with 2 kids and dog raising hell at drop offâ€¦Anthony M.
Customer did not leave a comment.Diana C.
Thank you, everyone was friendly and easy to work with, was easy rental experience.Gina P.
Customer did not leave a comment.Lindsey H.
Customer did not leave a comment.Thomas R.
The rental staff was very friendly and efficient, both taking out the truck and returning it.Dean H.
I didn't choose this as my location so I'm hoping to be refunded as it's saying in the website since my pickup location wasn't available for when I made the reservationLara V.
Customer did not leave a comment.Roslynn M.
Nothing, everything was fast and smooth checking in and out.Bryon B.
I bought two dozen furniture moving pads for my move. I was assured two days before that the truck would have furniture pads. The day of the rental, I was informed that they did not have furniture pads, leaving me high and dry.Andrew M.
Put the correct lock type on the truck so that it can be unlocked during off hours.Andrew C.
Very nice place to host pick up location.Edwin H.
Customer did not leave a comment.eric R.
Customer did not leave a comment.Katherine G.
Customer did not leave a comment.Rodney H.
Customer did not leave a comment.long M.
Customer did not leave a comment.David G.
Customer did not leave a comment.Diana S.
Customer did not leave a comment.Amit S.
Excellent customer service, fast friendly and efficient.Barrett K.
Customer did not leave a comment.Brian R.
KegNbottle location was good. The owner was a great guy. Everything was ready for pick up, but the truck was dirty in the front. Either way the truck and equipment did it's job. Overall great experienceGabriel P.
Customer did not leave a comment.Scott R.
They were friendly and very accommodatingCalvin B.
Had to file a dispute. Person that provided contract initially provided the wrong truck, didn't redo the contract and as a result I needed to file a complaint with uhaul due to improper mileage charge. I will likely never use uhaul again in the future. I will also be opening a dispute with my credit card provider.Matias L.
Customer did not leave a comment.Ian M.
Staff should pay attention to detail! How could i have returned a truck to San Diego if I was in Lake Elsinore!!Maisha G.
Customer did not leave a comment.Surya P.
Did not get a notification that my rental was switched to a different location. Very inconvenientAdam L.
Customer did not leave a comment.Ganesha B.
Customer did not leave a comment.Jacqueline M.
Customer did not leave a comment.Brian L.
The Guy who checked me out at this location was very nice. The problem, however, was that the folks at my original location (near my house) failed to stage the keys and this prompted a call from customer service pointing me to the point Loma location. While making my way to Point Loma, I received another call saying that location does not have the van that I requested and that I must go to Claremont. This is the second time that the grand Avenue location has failed to stage keys for me, causing me to drive all around San Diego to get a vanBrandon B.
Very nice man .maria B.
Customer did not leave a comment.SHARON F.
Deadzone of cell service which made it impossible to check in. Desk attendant unhelpful.Elaine M.
The person helping us was helpful but had difficulties with the Uhaul website numerous times.Randy S.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Marco T.
They were fine.MARGARET D.
Customer did not leave a comment.Thiago A.
Customer did not leave a comment.Leonardo M.
Customer did not leave a comment.JOHN H.
Make sure my reservation is confirmed at the store. They did not have my reservation which was made in advance. Not their faultâ€¦ The employees were very nice. U-Haul messed up on their end.Also, I refilled with too much gas. How do I ask for a refund?Mary M.
Customer did not leave a comment.Juliet L.
The dash indicated the pickup truck was overdue for an oil change and the key fob battery was weak and needing a replacement. Furthermore, the windshield, side and rear glass were dirty. The dirty windshield was a significant vision impairment especially at sundown when driving west. That said, this is an excellent and convenient location with excellent staff who are timely, knowledgeable and courteous. The parking lot is big, the Uhaul's are well placed and easy to find and drop off. I will definitely use this location again and would not hesitate to refer this UHaul to others. Thank Youâ˜ºï¸RADER R.
Customer did not leave a comment.VANESSA B.
Good serviceJOSE DE JESUS T.
I somehow missed that I was going to need an extra set of references/ID for verification at pickup. It was the step where 2 of a set of things were required - verification from a friend, work verificaiton, passport, etc. I wasn't prepared for that, but fortunately my wife was along and could take the call. Seems it should be pointed out for the online rental. Otherwise, I really like the online pickup and dropoff.Kirk T.
Very helpfulMiguel V.
Being overcharged and then charged again for after I spoke to a representative about my refund. Not happy at all. Will not recommend this location to anyone.HOPEM H.
Customer did not leave a comment.UTPAL D.
After hours, returning the rental was confusing. There is no drop box. I guess the keys are to be dropped through the mail slot at the Keg n Bottle, but there is nothing indicating to do so. A sign or a message about that would be helpful!Debra S.
Pickup location was not safe and in an area without cell phone service which is required to use for contactless pickup. It took 45 minutes to upload the required photos. There was no clear place to pickup the keys. Uhaul was dirty and full of Cheetos, it was dirty and not swept out.Joseph K.
1st off the person at the counter could not find my reservation gave me attitude to rent a truck Then I showed him my reservation from my phone he said he could not find it I asked him if I could rent a truck please to tow a worktrailer I do this all the time he said no trailer hitch I must buy one I've never had to buy a trailer hitch they've always been given when I opened up the door there was a 1/2 inch of mud and dirt all on the floor the whole vehicle was dirty Inside and outside of the truck and many dents and the truck did not handle well because of the leak in the tireCRAIG P.
Excellent pick up experience! Agent was friendly and efficient!!Justin P.
It was excellent. Had to wait a little bit, but hardly worth mentioning.Bradley T.
Customer did not leave a comment.KNUD K.
The location was great, the rental process was horrible. The on-line registration is not user friendly. It took over 45 minutes to finish the registration and leave with the truck. This is completely ridiculous and time consuming.George F.
Customer did not leave a comment.BRANDY H.
Customer did not leave a comment.duncan R.
nothing I can think of.Joanne M.
Reserved a truck and location didn't have the truck I reserved and ended up paying for a bigger one. Customer service amazing and I am going to get my refund, but this was super inconvenientAnde P.
Great guys at this location but I reeserved at another location and was told by the first reservation agent that called me to confirm that they didn't have a truck for me there and that I'd be given miles credit for driving the truck further than I would have. At the end, she hadn't actually left a note of any kind and the guy I finally got in customer service (after THREE rounds and 3 hours of calling/getting a roto-dial call back then being rerouted to other departments....) was super passive-agressive-fake-nice...he kept putting me on hold as if he was trying to find out what to do from someone ELSE...and finally offered me a "VIP" $10 CREDIT ON MY NEXT RENTAL!!!!!!!! yeah. no thanks, U-haul. Awful.LISA B.
Customer did not leave a comment.CHRISTOPHERANDRE G.
Customer did not leave a comment.John Z.
This comment is only regarding the 15 foot truck that I rented. The mirrors are dangerous. They are meant for a taller person. The only mirrors I could use were the bottom ones on each side do not allow me to know how close the car in either lane is to me. It was very disconcerting and dangerous.LYNN S.
Customer did not leave a comment.DOUGLAS Z.
Person who checked me in was not helpful, proactive, or quick to assist. He told me the truck I reserved wasn't returned and he didn't have any trucks for me. I then pointed to a truck sitting in the parking lot, unused. He agreed to let me use the unused truck, then took atleast 25 minutes to check me out. He was incredibly rude & made this a terrible experience.Michelle G.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Marco D.
I needed a last minute u-haul van. I was driving the van within 10 minutes of walking into Keg and Bottle. Many Thanks!!!!PAUL S.
I've rented from here a few times and the people there are wonderful and friendly. I wont go anywhere else.DEANNA R.
Nothing to improve, this was one of the very best experiences renting a uhaul. I'll be going here every time I need a truck or trailer.EARL M.
Customer did not leave a comment.Kyeong J.
Keg and Bottle supplied the truck , dolly and service in a professional manner. It was great doing business with them and with U Haul.DOUGLAS L.
Customer did not leave a comment.BYUNG P.
This place is awesome. Super friendly great location. Will refer all friends and family here.Robert C.
Customer did not leave a comment.VAN S.
Customer did not leave a comment.CONNOR T.
Ratchet straps were rusty and hard to work withHaden H.
Customer did not leave a comment.Andrew V.
This Keg N Bottle is not a good partner. The staff is incompetent. Guy with the red beard behind the counter is constantly stoned out of his mind (I frequent this store as I live in the area), and he was in charge of giving me the U-Haul keys. The next day I went back before the store opened to return truck and keys - the box was not outside and I had to return after work just to drop the keys off after I had already checked the truck in.BERNARDO J.
Everything okMARGARET D.
The location for pickup was great however it was not my original location I was called two days before and told my original location did not have the size that I had booked and never did. This should have been done more in advance since it through off plans.Ryan M.
Customer did not leave a comment.KATHERINELYNN S.
The contracts as it pertains to the gas are not accurate! When its convenient for UHaul the gas shows more than it had when I picked it up! I was offered a gas credit if I filled the truck to 1/4 tank. I filled it an they said I only filled it to 1/8 so I didn't get my full credit! Don't bother filling the truck when they promise a credit! I have emailed 2 times and have yet to get a call back! Frustrated!Steven M.
Customer did not leave a comment.erik B.
Customer did not leave a comment.RACHEL S.
Customer did not leave a comment.CRAIG B.
The location was not where I was told it would be. Had to drive 1/2 hour away to drop off trailer in a terribly inconvenient area. Wasted 1 /12 hours of time getting rid of the trailer.Gregory K.
There were issues from the start then called your support center and things got worse. We reserved a truck and one dozen blankets. When we got there, the response was â€œthere are no blankets, but here, still rent the truckâ€. I thought well how can I get blankets and it's 1130, why wasnt I notified this morning?????? I had to step away and call another location to see if they had blankets and they said I could not get the blankets w/o a truck rental WTF. So now I was calling for a truck and blankets. I call another location and it sent me to the u-haul support center. They informed me that I could get only the blankets at Coppley hub. Ok, so I take the truck and drive to Coppley. I get to Coppley stand in line forever, even though My movers are now at my house and it's 12pm. Coppley rep notifies me that they do not have any blankets and never tried to help me find more locations with blankets. Then I'm in the truck pulled over on the phone with support center again, left on hold for 15 minutes only for a different person to pickup the phone but I'm now 45 minutes behind, 38 weeks pregnant, stressed and sweating. When I got home, I got a call that I can go to National City to get blankets (yeah right, just like Coppley) but that's another hour drive, there and back, not gonna happen. I asked for a full refund of the entire truck rental since we had to pay an extra $100 for the movers for an extra hour. Not only that but we lost our movers at the end location due to the time extension here so my fiancÃ© had to pay more money to new guys and lost our deposit with the original movers. Thanks for nothing U-haul.CHARLES L.
Customer did not leave a comment.Nick M.
Customer did not leave a comment.Daphne L.
Customer did not leave a comment.EDMOND T.
Customer did not leave a comment.KA W.
Customer did not leave a comment.MICHAEL W.