Customer Reviews for Kirbyville Automotive LLC
(U-Haul Neighborhood Dealer)

177 reviews

20850 US Hwy 96 S   Kirbyville, TX 75956

(409) 420-0310

Location Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 420-0310

20850 US Hwy 96 S
Kirbyville, TX 75956

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and accommodating

SEAN S. 
Rating:
5.0

My problem was with the returning the truck ...took serveral times loading the page to get it to work for us to return the truck.

Lora B. 
Rating:
5.0

Nothing everything yall are doing is great

YOLANDA A. 
Rating:
5.0

Customer did not leave a comment.

regina M. 
Rating:
5.0

Excellent service!!!!

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

Dominique E. 
Rating:
5.0

Customer did not leave a comment.

Colby C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Exactly what I got!

JACKIE S. 
Rating:
5.0

Customer did not leave a comment.

CALVIN S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Fix the pot holes

JEROME B. 
Rating:
4.0

They weren't open on the weekend but did allow me to return the equipment over the weekend anyway. I called them on Monday and they took care of checking the trailer I had rented back in.

Tina R. 
Rating:
1.0

Customer did not leave a comment.

Asante M. 
Rating:
5.0

Customer did not leave a comment.

Bridget P. 
Rating:
5.0

Customer did not leave a comment.

Freddie D. 
Rating:
5.0

Excellent service and will absolutely use this location again.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Parking lot is in poor condition.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

ARVA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE E. 
Rating:
5.0

I don't see how they could improve. They were professional and helpful and friendly. The cargo trailer was clean and well maintained.

DARYL G. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
2.0

Reservation was put through on my end but never finalized on Uhauls end ended up having to drive over an hour twice to the location and over 45 minutes on hold with 2 different techs to fix the reservation.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

TERRY M. 
Rating:
4.0

Customer did not leave a comment.

Darlynn T. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

The owner are very accommodating facilities clean and well maintained

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

JEFF W. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Have a clean truck with all the equipment that is originally ordered.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

TJ A. 
Rating:
4.0

These guys saved my move because UHaul did not have my truck on hand at the agreed-upon location in Beaumont. I had to drive the extra 50 miles, but at least UHaul gave me a discounted price, increased miles, and one extra day on the return.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
1.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CALVIN S. 
Rating:
5.0

Customer did not leave a comment.

Paulette C. 
Rating:
5.0

I rented from these people on the trip up. They were great then and great on the return. I highly recommend them.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

They were very helpful and kind. Hooked up the trailer to my truck and wished me safe travel.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Radonna C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Beau R. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

These people are very kind and knowledgeable. Honest as the day is long. This was my second time using them and they haven't let me down either time

Stewart B. 
Rating:
4.0

nothing just keep doing what you are doing

ODIS B. 
Rating:
5.0

Really good customer service and equipment was perfect

leo G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

AUDREY V. 
Rating:
5.0

Nice people to deal with

Dennis N. 
Rating:
5.0

So helpful and friendly!!! They really came through for my difficult move!

Lois B. 
Rating:
4.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

N/A

LELAR D. 
Rating:
5.0

Customer did not leave a comment.

Beau R. 
Rating:
5.0

Seamless transaction!! Thank you

Joseph P. 
Rating:
5.0

Nothing

Evelyn H. 
Rating:
1.0

The truck was parked in a location that I couldn't back out. The truck was fuel levels were on E.

Evelyn H. 
Rating:
5.0

Everyone at this location was professional and courteous service, genuinely interested in providing good customer service. Picking up the truck and returning it was a very easy, hassle- free experience. Staff members explained everything about the rental and there were no surprises when it came time to pay. I would definitely get my rental from them again and highly recommend this location.

ZEE S. 
Rating:
5.0

Great place...

LACY J. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Dane P. 
Rating:
5.0

Customer did not leave a comment.

KIRBYVILLE MISSI B. 
Rating:
5.0

Customer did not leave a comment.

KYNITH P. 
Rating:
5.0

Customer did not leave a comment.

Joby S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

The Kirbyville location was very polite and apologized for all of my inconvenience, even though their hands were tied as they are not able to service vehicles for uhaul and could not repair the vehicle for the next customer nor refund me for my inconvenience occurred from the agent who set up my contract with uhaul initially. They did however state that they always suggest their customers add extra milage in setting up. If I ever have to do this again, it would only be with their assistance! They were very friendly!

John L. 
Rating:
5.0

We had a blow out on the trailer we rented. Called Uhual after 30 on hold finally got a person. I told the lady that I had a blow out and needed help, she transferred me to roadside assistance. No one answered the phone. The recording said to go to uhual.cm / help. On my cell phone it kept going to uhual.com and it doesn't have a place for roadside service. No help whatsoever from Uhual.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Like family atmosphere

angela H. 
Rating:
5.0

Had a hard time finding a place t

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
3.0

Customer did not leave a comment.

shelia H. 
Rating:
4.0

Customer did not leave a comment.

Cara R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

I have enjoyed using Uhaul serving times in the past years. My only regret is the different pricing in reference to one way versus round trip fees. I would probably use Uhaul more if The one-way fees were lower.

Joel D. 
Rating:
4.0

Customer did not leave a comment.

Marsha W. 
Rating:
4.0

Customer did not leave a comment.

ESTER W. 
Rating:
5.0

*no* Improvements needed these people are awesome!!!

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Don't cancel my order and then make me wait to get a truck .

Jerrica N. 
Rating:
5.0

Customer did not leave a comment.

PATTI G. 
Rating:
5.0

some of the nicest people you could meet 5 stars

GARY R. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Trailer pulled very goog :-)

John S. 
Rating:
5.0

Customer did not leave a comment.

CLINT M. 
Rating:
5.0

They are always very pleasant and helpful.

RACHEL H. 
No reviews have been submitted for this location.

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