Very friendly and accommodating. If I needed another moving vehicle I would use them again.Katherine D.
Customer Reviews for Lewisville One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Either fix the online portion of your business or just go back to all paper... None of the texts or links either worked effectively or made for a better experience.Michael W.
The location was located fairly conveniently. The agent at this location was cheerful, efficient and very helpful. He was a pleasure to deal with, dealt with my request for a change in vehicle type efficiently and gave me all the information I needed quickly. He is the main reason I would return to this location.thanya H.
They couldn't get the computer to work on pick up causing a 20 minute delay and upon return they couldn't get the â€œappâ€to work in order to process the return so another 15 minute delay.RICHARD DONALD R.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Jake B.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Mamie T.
Customer did not leave a comment.ROBERT M.
The truck we reserved was it available when we needed itMatthew N.
Customer did not leave a comment.Michael S.
The gentleman at the facility was very helpful and explained everything. It was a very pleasant experience.Angelo G.
Nice spot. Very convenient location.Michael M.
Excellent customer service!!!Deborah B.
We over filled the gas tank and I think there should have need a small reimbursement.Marc S.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.KEITH B.
Customer did not leave a comment.Beverly R.
Customer did not leave a comment.BETH W.
Customer did not leave a comment.Howard R.
Customer did not leave a comment.CONNIE W.
Very polite and professionalSCOTT A.
Customer did not leave a comment.Nicole S.
Customer service was great. It was a pleasure dealing with the Service Rep.DAVID S.
Customer did not leave a comment.STUART G.
Customer did not leave a comment.Steven O.
Customer did not leave a comment.STEVEN U.
Customer did not leave a comment.DAVID MICHAEL Z.
Customer did not leave a comment.David L.
It is storming. The crew cancelled. Impossible to work in a fever storm. The dealer and u-haul charged me anyway when we couldn't use the truck. All we have to tell others is that u-haul stole our money during an emergency.Ray Y.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.JAMES R.
Make the pick up location closer to where I lived.Larry B.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.NATHAN DANIEL S.
The agent was very friendly.JANNETTE L.
Customer did not leave a comment.Linda B.
Great customer serviceJOSHUA M.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.JEANINE S.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.RAYLENE C.
Customer did not leave a comment.Kaleb N.
Customer did not leave a comment.James P.
Customer did not leave a comment.Jeffrey C.
Friendly and helpful.RAYMOND C.
Customer did not leave a comment.KENNETH L.
Great service, not a problem, will come back again and again. This is my third or fourth rental at this locationRICHARD M.
I had a great experience. Excellent customer service. Honest Dependable employees.Neil M.
The whole experience was just fine. The people were friendly and the van was clean and drove perfectly. I will use them again and recommend them to my friends.CHERYL B.
Great location, excellent service.GREGORY K.
It was a good move.VERONICA R.
Customer did not leave a comment.Daniel K.
the older Asian man was rude and didn't speak English clear enough to understand. He said fuel is 38. I said what do you mean and looked at the screen and could see he was referring to 3/8 of a tank of gas in the van. i said oh, you mean 3/8 of tank of fuel! He gets snotty and says do you want to rent this van or not?? What an ass, never again will i rent or enter that store again!!!randall S.
Customer did not leave a comment.Susan D.
Customer did not leave a comment.Bryan W.
Charges were not clear. Van was clean upon return and was charged for cleaning. Was not instructed what to do with keys upon return after hours.elizabeth K.
Customer did not leave a comment.brandon M.
equipment was only surface clean. It did not look, smell or feel like it was sanitized from virus or bacteria. I did not appreciate having my pick-up and drop-off location moved from the one i selected. The owner did work with me on a few of my complaints. He was a pleasant man.brian H.
Customer did not leave a comment.Raylene C.
Don't interrupt my experience getting my vehicle with every person walking up to buy random goods. Getting the vehicle could have been much faster if we stayed focused.Tyson W.
Can't think of a thing! Flawless from start to finish!Kathryn S.
Customer did not leave a comment.arnie T.
Very good job.stephen B.
All was goodRichard H.
Staff were very helpful. Quick and concise, pick up and drop off went very smoothly.nathan F.
Nothing, it was all good.Greg K.
Customer did not leave a comment.James W.
Customer did not leave a comment.Shane K.
Customer did not leave a comment.Lori M.
The truck was extremely old. I couldn't even move the driver's seat up to safely reach the pedals. I was told if I didn't clean it I would be charged a min of $20 yet there were chips all over the floor from a previous renter. The man I returned the truck to was rude. Not a pleasant moving experience...Lita P.
Nice serviceAntonio J.
Agent was in a rush wouldn't let me walk around the truck. When I got to the truck I pointed out some damage and he said do not worry about it..it is covered by your insurance and I would only pay $100.Treva F.
Customer did not leave a comment.Steven H.
Super nice owner that helped me.Joanne M.
NEVER charge more than a month past the rental without FIRST contacting the renter. In this case, I was charged extra mileage for a nominal amount. I had already followed up on this return when Lewisville One Stop was open and all was well. I have NO idea where this mileage charge came from. It was such a small amount that I could have missed it, but I saw the charge on my online bank transactions. How did the return place even have access to my card info to make this charge when uhaul.com tells me that no payment info is on file. THEY SHOULD HAVE CALLED ME!!! The actual return after hours was fine, but this mileage thing was uncool! The rental was 6-20-20 and I was charged 8-1-20.Ramona H.
Customer did not leave a comment.Fred H.
The drop off location I was directed to contended they do not accept the type of equipment I had.Brett R.
I disappointed that Uhaul changed my pick up location to further away from my house and then wanted to charge me for the extra miles, but the drop off place credited me back when I complained. The equipment was excellent.Dennis Michael C.
Customer did not leave a comment.Daniel S.
The hours. If they were expanded that would be better. As far as U-Haul in general the app should allow you to upload photo my photo was taken prior to returning truck and could not be uploaded since keys were already returned. That feature should be added.Jeanie B.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Sulaiman A.
Customer did not leave a comment.Felicia M.
Never ever chew out a customer, they will no longer be a customer at your store. Either charge a cleaning fee, or ask the renter to go clean out the uhaul. Never chew there butt!!!! Lost my business and everyone I tell this story too.Barri H.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.David G.
I had a great experience!! I have found if you use the online check in,it speeds up the check out by 1/2 and it's simple to do!stacy C.
Store attendants were very helpful, professional and friendly . Will absolutely use them again!Todd G.
We were really pleased with our experience! A very quick in and out process both picking up and dropping off the vehicle. Very good customer service! I would definitely recommend this location to other people!John B.
Customer did not leave a comment.April W.
I returned the unit withe the same amount of gas as I got it in. The low life behind the counter charged me for 9 gallons of gas. I drove 15 miles so I put 3 gallons in. He is a scam artisttravis H.
Lewisville One Stop is the only place I use because of their attitude and help.Norman M.
Customer did not leave a comment.Alek B.
Customer did not leave a comment.Mark S.
Love this place!Jodi L.
Customer did not leave a comment.Jamie E.
Poor customer service at this location. We had difficulty with the door raising up and not being able to lower it. Called to request another truck. They said yes. We drove there and they refused to honor their word. As you know, on moving day that is one unneeded stress. Will not use them again.Renee L.
The U-Haul service rep here was very kind. He encouraged me to triple check everything next time before completing the contract. I was very fortunate that he believed me and did not charge me for items I didn't have in the first place.Kara G.