Customer Reviews for Lucia Food Mart
(U-Haul Neighborhood Dealer)

72 reviews

104 Killian Rd   Stanley, NC 28164

(704) 822-0245

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat: 10 am - 9 pm
  • Sun: 10 am - 8 pm

Services at this Location:

Contact Us

(704) 822-0245

104 Killian Rd
Stanley, NC 28164

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat: 10 am - 9 pm
  • Sun: 10 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lochen C. 
Rating:
1.0

Kept the truck for one night. This location didn't check the truck in for 4 days and then billed me for the 4 days.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
2.0

NO working bathroom at this location. NO running water to wash hands after handling trailer equipment. Trailer originally assigned to this reservation had damaged wheel fender. I had to insist on different equipment.

ANDREA A. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
3.0

The food mart opens at 8. Your site lists 10. I called to see if I could pick up at 9. No problem. Got there and had to call 800 number to get truck at 9, person at food mart could not get key out of box. Spent an hour on phone and on web check in. I have rented numerous trucks from you and you continue to make it hard to be a loyal customer.

William D. 
Rating:
5.0

Customer did not leave a comment.

Ricki R. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
2.0

Run down gas station. They were efficient though.

ZACHARY D. 
Rating:
3.0

Have someone double check your restrictions. I could not rent a car dolly to pull with my Jeep because it was a soft top. However same model with a hardtop could. What gives? Towing ability has nothing to do with the top of the vehicle.

scott T. 
Rating:
5.0

Customer did not leave a comment.

Blaine N. 
Rating:
5.0

Customer did not leave a comment.

Frankie D. 
Rating:
5.0

Very friendly and professional, I will rent from there again.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
3.0

Drop off was easy

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
3.0

U-Haul changed my pickup location the day before the pickup date. Rather than 5 minutes away, it was 30 minutes. That took an extra hour off my schedule. The facility is a good mart and only one person working. Interrupted several times to wait on customers. Another delay.

David L. 
Rating:
5.0

Make the self check-in process quicker. It took me 30 minutes to use the mobile app to check-in which is not ideal. It only took about 5 minutes to checkout.

Cecily T. 
Rating:
5.0

Customer did not leave a comment.

SERGIO A. 
Rating:
4.0

Customer did not leave a comment.

Brad N. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Great Proffesional customer service

John L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
2.0

Customer did not leave a comment.

Kellie E. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos V. 
Rating:
5.0

Very friendly and quick pick up/drop off.

josh H. 
Rating:
1.0

You charged me for 1/8 of gas left but it doesn't matter that you changed the location of the pickup spot one day before to a location that was 25 min further from the original one. Then when I went to return the truck the app didn't work until someone form uhaul went there and he took care of it (15 min latter)

Jorge G. 
Rating:
1.0

To keep from getting a cleaning fee I put my trash in the dumpster provided at the location and the gentleman calls me thirty minutes later telling me he is charging my card 50.00 for a trash fee. When I put it in the dumpster to literally prevent a fee. No where did it say you like could not dump in the dumpster.

Phallenetia R. 
Rating:
5.0

Thank you, UHaul web site is not user friendly. Great help from Pick up location. Thank you

CATHERINE S. 
Rating:
4.0

Called late at night to drop off earlier, was very helpful and walked me through the process. Very easy!

Tom W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE R. 
Rating:
5.0

What made the whole experience great all began with the excellent customer service by Tasha Orr. She was by herself working store customers and myself all with joy! Her energy was so upbeat. She's great and by far an asset to both companies!

LAWRENCE H. 
Rating:
3.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

This was not my preferred pickup location. I drove past my preferred pickup location and noticed they had two trailer like I was requesting.

Joseph H. 
Rating:
5.0

The woman who checked me in was super efficient and got me on my way.

JASON P. 
Rating:
5.0

Trailer was in poor condition missing D ring on main frame missing rubber pieces on safety chains rust cracks in many places in main deck fender wouldn't fold down due to previous damage. Do not accept this trailer if you are renting one. In very port condition.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
2.0

Employee did not know how to check in the equipment amd had to call someone else.

Ashley L. 
Rating:
5.0

Very nice people.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Chloe S. 
Rating:
5.0

Everything went well. Definitely would use this service again. Just would have a faster online response time and less points of contact, so people can get vehicles faster.

Kareem J. 
Rating:
5.0

place lifting jacks on trailers, They are too heavy to pick up by hand.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
1.0

Man was rude and creepy threatened to charge me a hundred fifty bucks because I didn't have the trailer unhooked or truck moved till locations he wanted it

DAVID G. 
Rating:
4.0

LF tire warning light was on, but was at proper pressure of 80psi. Checked the RF psi and it was at 35 psi. VERY low and vehicle giving incorrect error. RF low psi, but LF warning light.

Timothy R. 
Rating:
5.0

The attendant was very friendly and helped me to drop off at his location.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Great customer service from the staff -- not so great service from UHaul. We had to go to a different location than originally scheduled to pick up the truck, and when we arrived, the appliance dolly and pads we ordered were not available. It would have been helpful to know that prior to our arrival.

JENNIFER G. 
Rating:
5.0

Fast check in and drop off!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
1.0

This place is a dump. The right side trailer lights did not work and the wires were obviously damaged. The clerk had other trailers that were not reserved but she would not let us exchange our wires with one of them saying “what if someone walks in and wants one of them?” We had a reservation and defective wires but the unrented trailer wires were not to be exchanged for our trailer. This is probably the best example of the worst service on earth.

William K. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY F. 
Rating:
1.0

This was a local food mart that stored trailers and it was a dump and the staff had no clue what they were doing and the service level was awful. Bad for the brand.

Todd H. 
Rating:
3.0

Customer did not leave a comment.

Mason B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
1.0

Customer did not leave a comment.

VICKIE G. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

Randy B. 
Rating:
3.0

Customer did not leave a comment.

Dewey C. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
No reviews have been submitted for this location.

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