The truck has a broken passenger side mirror. It was duck taped and would not stay in place. I had to have a passenger ride with me to look out the window when I needed to turn or change lanes to the right. It was dangerous and scary.Melisa P.
Customer Reviews for Mathai
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas M.
Very helpful and patient with questions and online loginJane D.
Customer did not leave a comment.Larisa G.
Check the truck before new customers pick up. There were hand trucks and blankets in the back I had to wait to be removed. Otherwise it was a quick easy rental and return.Melisa P.
Steve was great, easy in and out.robert C.
Customer did not leave a comment.Allan Z.
I cannot begin to express the exemplary customer service and flawless renting experience I received by renting with Steven at the 460 Bradley location. His targeted customer-centered approach and dedication to outstanding professionalism made what normally would have been a difficult moving experience into a pleasant and smooth transition. He ensures that he is available to his customers literally 24/7, and is passionate about your wants and needs in order to deliver an unparalleled renting experience. As far as the truck I rented, it was very clean and in excellent condition. In summary, I wholeheartedly recommend Steven as the premier U-Haul rental service in Staten Island and will solely return to this location for all of my U-Haul needs!Jason J.
The right side mirror constantly kept folding inwards. So I had to stop and adjust it every few miles. The AC was not working, and the truck took a while to shift to the 3rd gear.Ian M.
Customer did not leave a comment.ken L.
gas refill system. Raise the per mile cost to offset to refill of tank.Thomas Y.
I don't think Steven could have been better. He went outta his way to give the best customer service. He helped me though the online check out and made the experience fantastic. Couldn't be more impressed out happier with the service and the well maintained vehicles. Thanks Steven.David F.
Steven the guy who took care of me immediately and very helpful throughouth every step until I returned the uhaul. Also I have to mention that this guy keeps his trucks clean and well maintained.Wagawatta P.
Customer did not leave a comment.KADAJDRA D.
Steven was very nice. Will use again for sure!John C.
Best service everMendel W.
Fantastic Uhaul dealer. Steven was very understanding and got exactly what I needed for my move without over spending. Will be backSamuel K.
Customer did not leave a comment.Jose H.
It is a difficulty parking and turn if your not a professional drive for bigger truck. But the answer sevice was great.MING L.
Customer did not leave a comment.Vaneza J.
Customer did not leave a comment.Abushafin A.
agent was very nice but unit had no heat in a 20 degrees dayJohn D.
Easy pickup, easy to contact people, clean vehicles.Stephanie M.
Customer did not leave a comment.John T.
We were annoyed to find out that the cost per milage had doubled. When making the reservation we were under the impression that it was 99 cents a mile only to get charged 1.99 because it was a Friday. False advertising. Had we known in advance we would have made other arrangements.Jason R.
Extremely easy to obtain and the worker is the nicest person to deal with. Very helpful!Torri S.
Customer did not leave a comment.Kayla J.
not a thingAnthony G.
The best experience with u haul.John A.
I'm satisfied, nothing more can be done.Waldemar M.
N/ANEIL JR J.
Very good experience!!DANIEL K.
I have used this location to rent a Uhaul 2xs already and the service received is nothing but exceptional! Very friendly and helpful. Would def recommend!!MINAAILEEN G.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.ANGELO G.
Customer did not leave a comment.JOSUE O.
The parking lot at this location is very small & customers should be told not to park their vehicles & block the entrance. There were 2 men actually working on their car in the entrance of the lot that I assume weren't customers but either owners or employees of the store out frontANGEL H.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.ANTONIO C.
Sales person was extremly courtyist great experiance over all 120% satisfiedEDUARDO O.
I had a perfect experience and could not embellish on any improvements. The manager that I had dealt with was extremely professional and courteous. My moving pads were folded , clean and packaged neatly. He (the manager) took me through the truck, took the time answered any of my questions it made me feel quite comfortable he is certainly an asset to your team.RALPHANTHONY D.
Everything was amazing!Merlin S.
Customer did not leave a comment.Christian B.
By far the best customer service we have received in a very like time. Thank you for making everything so smooth and easyâ€¦and better yet with a smile!ANITAFRANCESCA G.
Customer did not leave a comment.ANTHONY B.
Amazing service like alwaysASIYA Z.
Customer did not leave a comment.Shiranga D.
Customer did not leave a comment.Johnson G.
Customer did not leave a comment.George D.
Customer did not leave a comment.ANDRII R.
Great service.MACIEJ L.
Customer did not leave a comment.HELENO I.
Is not office only buy appointmentsOsvaldo P.
Customer did not leave a comment.JOHNPAUL M.
Have additional furniture dollies for rentalMANOJG M.
Customer did not leave a comment.ANTONIOS C.
Everything excellent service . Keep it upBIJUMONP C.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Yury K.
Customer did not leave a comment.Robert S.
Steven was excellent in helping me in the rental. He explained my options and provided me with great options.PASQUALED I.
Customer did not leave a comment.Virender V.
Customer did not leave a comment.CHRISTOPHERJOHN D.
Best service!!DILSHAN W.
Great service and no hassle. I would definitely recommend to others.Sachin M.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.THOMAS B.
Wash the vehicles outside and windshield from insideDaniel K.
Customer did not leave a comment.Roman B.
Customer did not leave a comment.GIANCARLO A.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.MARKJ G C.
Customer did not leave a comment.Frank C.
Steven was very courteous, professional, and streamlined the rental & return process. Would highly recommend, Thank you!NEHAL A.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.RUSSELL W.
Mileage was very expensive.Philip B.
Steven is the best and always makes the process super easy. Would definitely recommend him to anyone and will always go to him for rentals.Aisha K.
Customer did not leave a comment.Igor S.
Steven provided outstanding customer service to me. The prior renter ran late and he kept me updated regularly and even came out to make sure that I was well taken care of while I waited. He explained the rental thoroughly and gave me all the information I needed about operating the vehicle. He followed up to make sure everything went smoothly and the return process was an absolute breeze. I can't imagine renting from anyone else in the future.BIJUJ K.
Customer did not leave a comment.GEISHA T.
Steven was Great to work with and provided excellent customer service and experience !!! The location is Safe , easy to find and park .Joseph F.
I used to use another u-haul in Staten Island and they did not have a truck for me this time Used this u-haul for the first time even Though a littler further from my house would always use them first in the future Great placeFrank S.
Customer did not leave a comment.VITO JR M.
Customer did not leave a comment.KARA G.
The service here is phenomenal, professional, and above all friendly! Highly recommended!Santhosh P.
Mathai service has done an incredible job!! Very friendly and professional at the same time.. I would highly recommend this place... Kudos to the teamPrabha O.
Customer did not leave a comment.Louise B.
I got no complaints.. the service was excellent.. definitely recommend this place.Candida F.
Steven's customer service is by far the best I've experienced! He was very professional and made sure all my questions were answered and taken care of. I was very impressed with how easy he made the process of getting the uhual considering the current situation. The uhual was very well maintained and clean overall. There was no difficulties while driving it which made it much simpler moving. Overall, I was very pleased with choosing this location due to the outstanding service. I will highly recommend this location, you won't be disappointed!Johnson C.
Steven was extremely professional and helpful. He made the process so easy and will definitely rent from them again.Muhammad N.
Customer did not leave a comment.prokopi D.
The operator was very helpful and courteous.FRANKLINO M.
best uhaul location i have ever rented from by far. stephen is just wonderful!PROKOPIOSGEORGE D.
Customer did not leave a comment.William T.
Customer did not leave a comment.MICHELEA K.
Customer did not leave a comment.Kimberly A.
The owner was great! He helped us a lot. Good job!Aimee D.
Try to set something up for customers to use their ezpass or pay upfront for the use of it, I know the bill is coming from Uhaul... oooboy..lolSTEPHENGERALD P.
Easy & quick! Steven is very professional...will highly recommend this facility.Melissa S.