Mattys Marine & Motor Sports is not the issue. UHAUL is. I reserved a one way trip starting at Pleasant Hills, PA (less than a half mile from my house.) The morning before the move, UHAUL called to tell me I had to go 30 miles out of my way to pick up the truck I rented. I had to use the mobile service to pick up the truck. There is no T-Moble service at the Brownsville location, so I could not use the phone app. It took over 30 minutes to get thru to UHaul to get the code to get the keys. Another 40 minutes to drive back to my house, where my friends and family were waiting around to help me move. It is a horrible way to start moving day! None of this is Mattys Marine & Motor Sports' fault. This is UHAUL being dishonest. A reservation in Pleasant Hills should mean I pick up the truck in Pleasant Hills. At the very least, UHAUL should let you when you make a one-way reservation on- line that they will send you anywhere they please to pick up the truck.Tonya C.
Customer Reviews for Mattys Marine & Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to clean the mess from the previous people so wasn't happy about that after loading and unloading just to not get charged extra money.Samantha C.
Customer did not leave a comment.John H.
I signed up to rent a cargo van, was switched over to a 15 ft truck because cargo van was not available. Was charged in advance over $80 drove the truck less than 15 miles upon check out was never refunded the difference between the actual fees and what I had paid in advance I will never recommend U-Haul againNichole T.
Nothing everything went smoothly from signing in and returning the truck.TINA K.
Nothing. Chris from uhaul was so helpful!!!! Will rent again!Terry D.
Very good serviceChristopher S.
Dropped off after hours.Stephanie K.
excellent & friendly servicejerry Y.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.KAYLA JANET N.
Customer did not leave a comment.JAMES G.
The Uhaul app would not work to drop off the truck, had to use the website to get it to work. IPaul M.
Customer did not leave a comment.deborah L.
Customer did not leave a comment.DOROTHY M C.
The enclosed box trailers are extremely heavy and should have trailer jacks on them. Lights flickered frequently while towing.RALPH D.
Customer did not leave a comment.KENNETH M.
YOUR AUTOMATED SYSTEM SUCKS,,,I TRIED THE PHONE NUMBERS LISTED TO RETURN AND I GAT A RECORDING THAT YOU WERE CLOSED / AFTER HOURS. IT WAS 6:32 ON A SATURDAY NIGHT. I TRIED TO GO TO THE WEBSITE, BUT THERE WAS NO SERVICE IN THE AREA. ON MONDAY I DID RECIEVE A PHONE CALL FROM A VERY PLEASANT YOUNG LADY WHO WAS ABLE TO RECIFY THE SITUATION. I HAVE RENTED DOZENS OF UHAUL OVER THE YEARS, YOUR "RETURN" PROCESS IS MAKING ME RE THINK RENTING ANOTHER UHAUL.GEORGE H.
Customer did not leave a comment.Theresa E.
Returned vehicle a day early and still was charged for full time even after placing a note as told in key return box as they were closedSteve S.
There was an issue with the truck not shifting properly.Amber B.
Nothing. They were great and very knowledgeable about the equipment and what had to be done to maintain it for the next customer.WAYNE W.
We were promised a discounted rate because they moved our location almost 30 miles one way away so an extra 60 miles round trip....was supposed to pick.up at 10 am.arrived and store wasn't opened..waited for owner or employee to arrive another 5 to 10.mins was extremely rude. So we were an hour behind schedule from the door and paying for 60 extra miles and no discount on rate per miles at least for the extra miles they had me drive out of the way.TIMOTHY R.
Customer did not leave a comment.SHAWN P.
Customer did not leave a comment.Kayla W.
Customer did not leave a comment.MICHAEL L.
the lady was very kind and did everything she could for me. Everything was very clean and done very nice.Priscilla S.
Was at this location over 50 minutes just to rent a small trailer.JASON K.
On line booking is a complete waste. Uhaul and rental location on two different pages. I wanted a local pickup and uhaul was going to make me drive an hour in the wrong direction to pick up at. Called u haul custiomer service poor, no at' stop rent between Pittsburgh and Williamsburg va.... very unsatisfactoryLance K.
I have rented from there many times i dont think i would go anyplace else if i could chooseEDWARD A.
Will do business with them againTroy A.
Everything was perfectjim L.
Customer did not leave a comment.Dave H.
Customer did not leave a comment.ERNEST K.
This location does not answer or respond to phone calls and also calculated my bill incorrectly. Terrible servicerichard L.
Customer did not leave a comment.tori C.
It took entirely too long due to your system crashing. It took over an hour and numerous phone calls to finally leave with truck. This delay was not in anyway due to the individual that checked me out.barry L.
Matty's Marine was Friendly and very Helpful with answering any questions I had. The trailer was Clean and ready to rent out. Great local business, I would definitely rent from them again. Thank You!BRIAN S.
The woman who was helping me was easily the rudest woman I've ever spoken to in my life. She was angry at me for taking the UHaul truck to a different location and called me stupid for doing so. SEVERAL TIMES. She kept complaining that I was dumb for taking it to a Washington drop off location because thats HER truck. She stated that she can save me money by changing the drop off location to the same spot and I had told her if it saves money than I'll do it. She then replied â€œwell it's too late now I'm not doing thatâ€ She then explained to me that the place I'm returning the truck to never cleans it. I then stated that I'll be sure to clean it out before I return it, she actually replied to me and said â€œYou can fucking crash it for all I careâ€ This is not an exaggeration these were her exact words. I've never felt so disgusted by an interaction with someone I just met before. She required everyone in store to wear a mask when she wasn't wearing one. She told me she couldn't understand me because I sounded stupid with my mask on. She then again said how stupid I was for taking the truck somewhere else. She overcharged me by $40 than the rate I locked in on the website because she was angry that the website offered me a discount to take it elsewhere. This woman should never act this way to anyone let alone someone who is giving her business. I have another move coming up however will not using U-Haul just due to the fact that this woman runs the local u-Haul office.Eric M.
Trying to reach the U-Haul corporate offices to do the 24 7 return was a complete disaster.Thankfully the location was great was gracious enough to come out after hours to assist.JOSEPH M.
Shorten the interrogation process.GREG C.
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Tracy N.
Customer did not leave a comment.James M.
Get the person from uhaul in to train them on the new system only needs the dolly for one day but had to pay for two so cost was highANTHONY P.
you need to upgrade your leaseing forms to make 1st time users faster and easer to rent equipmentGordon H.
Customer did not leave a comment.LAUREN T.
The folks at Matty's Marine were very nice and a pleasure to deal with. They represented U-Haul very well and I wouldn't hesitate to use them again.Brady A.
Customer did not leave a comment.Sean S.
The lady at the front desk went above and beyond to make sure that I had a clean truck to use. She explained everything to me quite well was very nice. Except for the initial confusion concerning the truck, which I don't believe was her fault, everything went well. I will be in need of a smaller truck in the very near future and will be back to this location.MICHAEL B.
good people and clean place to rentClint W.
have cleanest trucks and they were very helpful to me. Advised me on all my needs. Even told me to come back the next day when a appliance dolly would be available if I still needed it.Henry L.
Customer did not leave a comment.alicia B.
The check-in procedure when wi-fi is not available and it is after hours at the facility, is a terrible idea. A lot of us do not have data plans and live in a good cell phone reception area.William A.
when returning after hours faster customer service to make it easier. or maybe if my email was correct it would have been easier, not sure but overall great equipment and service at pickup!!Annette A.
The right tail light was broke he put the wires back in it but by the end of the night the wires came back out By the end of the night light did not workGOERGE C.
Customer did not leave a comment.David B.
Uhaul is definitely an inconvenience for them and they were not veey friendly. Uhaul's policy of calling a friend is RUDE! We were 5 hours from home and to have Uhaul call someone else to verify that we have given a correct second phone number is wrong.Mark L.
Customer did not leave a comment.Randall S.
Told us to come drop truck. There was a line and it was closing time. We returned the truck on the app.Carrie E.
Customer did not leave a comment.Cody D.
Very helpfulAlbert K.
Customer did not leave a comment.Don H.
Customer did not leave a comment.ebony L.
Customer did not leave a comment.Jennifer C.
Woman was rude and condescending.Kristen C.
Customer did not leave a comment.Nicole F.
I was confused as to where drop off the truck and leave the key. The site representative was a little rude but kind enough to ask If I wanted to return to fill up the gas tank as I had not done so prior to being charged for it.Kenneth W.
My husband and I picked up our U Haul on Saturday, January 12, 2018. When we picked up our U Haul, both the woman and man that work at this location, were very nasty to my husband and I. The woman seems to lack poorly in customer service, as well as the man. When we picked up the U Haul, our door was frozen shut. My husband told the man about it, and he was in such a hurry to lock up the shop, that he seemed to not care. He kept telling us that we have to drive down the road to get it to open up. Once we drove down the road, and it was still frozen shut, the man then became even more nasty and had an attitude about it. We rented it until Sunday, and I got a call from U haul on Monday, confirming that my U haul was back where it should be. Now today, I just received a call from the shop that I picked my U Haul up from, and the rude woman tried to charge me for a U Haul rental of 2 days. I called U Haul myself and got it straightened out. I will never rent a U haul from this location again, nor will I ever recommend it.Darrel R.
No improvement. Best customer service and helpful. THANK YOU!!!!shannon J.
Very nice owner/operator. Thank YouWilliams A.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.tom V.
They where very friendly and knowledgeable.JOHN S.
Customer did not leave a comment.Jikkiko O.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.marsha L.
Very confusing on where to go in shop at first, and took forever (about an hour)to get the trailer and on our way even though I did everything on the phone the day before.SCOTT F.
Very helpful staff , took time to show me how to drive truck; shared local directions and routes.Ashley K.
Small parking area but other than that it was fine.JOsh S.
I reserved truck a month in advance. I was to pick up at Pechin's in Connellsville, PA. A couple days prior I was to pick up in another city. Call place in Uniontown day before and they told me that the truck might not be there?? Called next day no 10 ft truck. Told me I could have a 23 ft truck. I was going to California, not with a big truck. I had to drive 40+ miles to get a truck that was supposed to be reserved. Though you had a guarantee!!Robert M.
Customer did not leave a comment.wendy M.
Customer did not leave a comment.BRETT F.
Customer did not leave a comment.Joseph S.
Dee was extremely helpful, she recommended a 17-20 ft UHAUL for our move and we were able to move our whole house in 1 day and 1 trip. We will be recommending her to anyone in need of a UHAUL. Thank you so much Dee!Brandon B.
I got charged for fuel and shouldn't have. I returned the vehicle on a quarter of a tank as I received it. The truck was returned on a Saturday, but the truck wasn't checked until a Tuesday. Anybody could've driven the truck from then until Saturday!!Sascha C.
Not amazing service, but the lady was very nice and helpful.JASON A.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Jeffrey N.
Customer did not leave a comment.jennifer C.
No Improvements at Matty's. The level of personable and professional customer service was great.Tim S.
Excellent service!Gene S.
Friendly place. Great and quick service.Justin J.
Customer did not leave a comment.Jeffery D.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.crystal J.
I'd like to thank the Morgantown U-Haul on Beechurst for locating the vehicle for me. Great help!shelia Y.