Convenient drop off for me. Location cannot process the return and I had trouble doing the iPhone checkin. I did call U-Haul helpdesk and completed checkin. This trailer was in excellent condition and clean inside. Always nice to receive equipment like that one.Kenneth R.
Customer Reviews for Meineke Car Care Wilkes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for 290 miles when I only moved a 3 minute commute from my previous address. The representative was either careless when checking the mileage or someone drove the truck after I dropped it off. I have submitted a report and plan on contacting the location for proof of this mileage claim and/or camera footage of the truck after I dropped it off at the location. I am working now through customer service in hopes to get my money that was taken from me unlawfully. Worst experience with a rental service my family and I have ever had. I would not recommend this location or this business if this does not get fixed. Very unprofessional!ANGELA E.
Customer did not leave a comment.PAUL A.
Hospitable and friendly with absolutely no problems.ERIC A.
Friendly and helpful counter staff. Very helpful and efficient assistance with hook up and testing lights, etc.William B.
Customer did not leave a comment.Teri B.
The manager did not offer help to unload the trailer. Though the trailer was not very heavy, there should have been more customer service. Basically, get off your butt and lend a hand. MBMark B.
Staff was great, but trailer location was a mess.Frank G.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.MARK W.
See above.jerre K.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Sidney V.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.TODD B.
excellent from the beginning to the endJACK F.
Customer did not leave a comment.Michael B.
I use this less a day, they force me pay two day, because I needed i did. And after this, they charged me $25 extra. Really bad this company and service.Liber R.
Lady was rude about my rental she sent to another store saying she didn't have my rental I had to go back this store she kept saying that I couldn't have the rental after o had a confirmed it after 30 mins I got the truck bad experienceJeannie G.
Customer did not leave a comment.robert C.
Customer did not leave a comment.Bhavikkumar P.
Wonderful place. Super nice help.Tim D.
Customer did not leave a comment.PHILLIP H.
Back of the truck had stuff leftover from previous users. Cab was dirtyGARY B.
Customer did not leave a comment.william S.
Great locationBrooke M.
Customer service was horrible. I called Saturday trying to reserve a truck for Sunday which I repeated severeal times just to make sure that was available. The man said that it would be fine that he could make it work because of online pick up. Sooo when I checked the status of my truck reservation he had made it for Saturday so I had to switch it myself to Sunday that wasn't a huge problem until I got a call from a lady whom said that I couldn't pick the truck up Sunday because Wilkesboro didn't have any places open on Sunday....that i would have to go to Lenoir to pick up a truck if I wanted it on Sunday. So I switched my plans yet again to 7:30 am Monday the 10th. The women who took my information at Meineke car shop was rude and very eager to get me out the door without explaining to me what I needed to do to return the truck the next day. So I blew that off also, but the truck was disgusting, horrible smell in the cab and there were roaches on the trailer...we didn't realize until we had loaded half of our stuff. It was an unfortunate experience. My family has used U-haul for all of our moving needs and this time was just ridiculous. I didn't want to say anything to the lady at Meineke car shop because I felt like a burden already to her. All and all horrible service and needs cleaningcayshia C.
Customer did not leave a comment.Ana B.
Customer did not leave a comment.jason E.
Very friendly people and helpful.TERRY R.
Great customer experience helpful and friendlyMATTHEW W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Shaun D.
Customer did not leave a comment.Adriana R.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Jasmine D.
Charged for more mileage than I drove very dishonest location will not rent there againMICHAEL B.
Customer did not leave a comment.Betty L.
Customer did not leave a comment.gary L.
Customer did not leave a comment.justin C.
The equipment and service were excellent, I can think of nothing that would have improved my experience.Paul H.
Customer did not leave a comment.Kevin D.
Only one person can do the Uhaul at this location. They should train other employees as I had to drop off and wait until the next day for them to check it in.richard M.
Good people and very accommodatingWILLIAM D.
Customer did not leave a comment.ASHLEY R.
Customer did not leave a comment.Judith R.
All went well.David B.
Make sure ur customer service department tell the customer everything they need to get the uhaul and what to have properly to get the uhaul as far as how the payment system is wht is required with or without cash or card. I had a worst day every ..but lost alot waiting for it to get rite getting the run around for a while 3 hours .the uhaul customer service themselves. The location was fine they are so great workers.Latoya R.
This location opens at 7:30 am however the site tried to make me check in via a smartphone. The process was very long and not user friendly. It told me to let my contact know they'd be called but didn't allow the time needed to do so. The agent came out to help me. We went inside and I was on my way in 5 minutes. My advice? Just go inside even though the site will only allow you to choose smartphone check in.SUE P.
Customer did not leave a comment.Heather F.
Everything was great! Not a problem. Would recommend to my friends.Rusty M.
Customer did not leave a comment.pat G.
Customer did not leave a comment.Teresa M.
Customer did not leave a comment.donna P.
I reserved a 10' truck from Hwy 105 in Boone and received a text message the day before that the location was closed the day I scheduled to pick up the truck and to pick it up 35 miles further out of town; when I called, I was told there was only a 15' truck before finally finding a 10' truck that was on my way into town. I was a bit frustrated and stressed about this just hours before driving 3 hours to get to the rental location for the move. The truck could have been cleaner inside, but otherwise was in great condition.Tanya R.
Need to have more inventory to service more customers. Had only two vehicles on lot to choose from. We got lucky and happened to need one of those vehicles. Also got lucky in that the Uhaul Guru was on duty and was able to get us going quickly and easily.JAMES L.
They rented my RESERVED truck to someone else! I ended up paying 3 to 4 times more through another company as there was not another truck that size anywhere nearby. I probably won't use U-Haul again. I am very disappointed and my budget was shot! Thanks for nothing!dee A.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Thomas D.
The location was not the problem. The rent through your phone was the problem. There are no human touches. We spent an hour and a half figuring out how to navigate the process in the freezing cold. It was -4 degrees that day and the door to the U-Haul actually got frozen shut. When returning the truck only a couple hour late, U-Haul wanted to charge us another day rental. I know from experience that when you turn in a truck a couple of hours late, they never charge you another day. I didn't mind paying for a couple of hours, but that was ridiculous. I will never rent through the phone again.John H.
Customer did not leave a comment.William B.
Customer did not leave a comment.Debbie S.
These people were great. Very friendly and efficientSTEPHEN C.
The truck ran well. It would have presented itself better if the personnel had clean the floors and washed the windows. Otherwise, the truck handled well and did the job.FRED G.
Nothing to improve...fast, courteous service...no hassles!Daphine G.
I was 2 hours late and had to pay for a extra day. Some body was there to rent the uhaul.Gina C.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.mitch G.
Customer did not leave a comment.tori M.
Customer did not leave a comment.Dwight H.
Customer did not leave a comment.wade C.
Customer did not leave a comment.William S.
Pretty much have the service side of renting U Hauls down pat.Robert S.
my dolly was left off I was not told this was a different pick up place than what I put on my checkout form. I had to go back to the first place to get a dolly.Harold M.
Regarding the cleanliness of the Uhaul, it was dirty but they took cleaned it out before I took it. Overall experience was great!Edmond P.
Customer did not leave a comment.david M.
Being a new rental place, they were very friendly and professional. They were helpful and being new did an outstanding job getting me in and out in a timely manner.MARK S.