Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)

203 reviews

1202 N Grand Ave   Enid, OK 73703

(580) 366-0621

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm

Services at this Location:

Contact Us

(580) 366-0621

1202 N Grand Ave
Enid, OK 73703

Services at this Location:

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    1 pm - 12 pm / 1 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

mary W. 
Rating:
5.0

Glenn was very nice and accommodating. He went to extra steps to make the pickup and return smooth, even staying late to help with the return. Highly recommended.

James N. 
Rating:
5.0

Very professional

Jon J. 
Rating:
4.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

MISTI M. 
Rating:
2.0

The truck was honestly the biggest piece of trash I've ever rented. It was over heating, the brakes were terrible, the steering was loose and it was dirty when I picked it up. Its a miracle the number one cause of death in the United States isn't uhaul

Jason M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M. 
Rating:
3.0

I elected no insurance for my rental since USAA covers vehicles and trailers I am renting or borrowing. However, the individual that wrote up the contract added the insurance and unfortunately I didn't realize it until after the fact. Don't add insurance just because you may receive a premium.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Peyton K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

Jay P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
1.0

Get the customers authorization before double charging

Randy M. 
Rating:
1.0

Unable to get U-Haul due to website being down and location being closed. Over an hour wait time to trouble shoot and gate of pick up location closed before able to speak to someone to help.

Annelise H. 
Rating:
5.0

I made a reservation online to another location but when I got there the people that were to return the truck I was getting didn't return the truck so the gentleman was very helpful and got us a truck from the next closest location. All in all easy pickup and easy drop-off. Thank you

Lisa S. 
Rating:
5.0

Very enthusiastic owner. A pleasure to talk to.

ALFRED F. 
Rating:
1.0

The owner at MGM towing was not at facility at 9:00am. We had to go to another uhaul facility in Enid to get his cell phone number and then he showed up an hour late. He made jokes about not being there on time. Extremely poor customer service!!

TYLER T. 
Rating:
4.0

Outstanding service!

TONY T. 
Rating:
3.0

Get off phone when helping someone

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Lester L. 
Rating:
5.0

Customer did not leave a comment.

RONNIE R. 
Rating:
3.0

None

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
2.0

Several people were scheduled to pick up items at 8 AM, and there was no one there until 8:15. The truck was a little dirty on the inside, but nothing major. I requested 24 moving blankets, but they only gave me 6, since they didn't have the key to the building where the rest were stored. They did offer to bring them to the house we were unloading, but we were mostly done by the time the guy called. The "check engine" light was on, and the oil pressure light came on while driving.

ROBERT M. 
Rating:
5.0

Very helpful!!!!

KATHLEEN E. 
Rating:
5.0

Customer did not leave a comment.

NELLDEEN E. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Great folks to work with.

James C. 
Rating:
4.0

Customer did not leave a comment.

RACHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

JESUS A. 
Rating:
5.0

Customer did not leave a comment.

JIMMY S. 
Rating:
4.0

Customer did not leave a comment.

Pamela K. 
Rating:
4.0

Customer did not leave a comment.

LeRoy W. 
Rating:
5.0

The truck I rented wasn't the cleanest. But it wasn't to the fault of Glen the owner. He went above and beyond to go power wash the outside and inside after the previous user and get me out on time. I saw the truck prior to this and it was disgusting. Glen have his best effort to get it done.

Gerrett S. 
Rating:
5.0

Customer did not leave a comment.

EDMUND S. 
Rating:
4.0

Customer did not leave a comment.

TONY T. 
Rating:
5.0

Customer did not leave a comment.

CARMELA T. 
Rating:
4.0

Customer did not leave a comment.

Crissa E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

MADISON J. 
Rating:
5.0

Nothing Very helpful straight forward i will recommend this location again. Robert Brooks

gmail.com B. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Jerika A. 
Rating:
5.0

The guys was so helpful and fast to get me going. I would come back here next time if i needed an U-Haul. I would say go check it out for yourself.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Stephnie S. 
Rating:
1.0

Improve the online check in system. Tried to return my truck and kept telling me the mileage was lower then when I got the truck so had to add a zero and ended up getting over charged with no money back.

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

Elora R. 
Rating:
4.0

Customer did not leave a comment.

ROY A. 
Rating:
5.0

Customer did not leave a comment.

SHAREKA C. 
Rating:
5.0

Nice people to deal with.

Michael A. 
Rating:
2.0

Customer did not leave a comment.

KAY B. 
Rating:
3.0

Customer did not leave a comment.

BLAKE H. 
Rating:
4.0

It was nice and laid back, plenty of room to drop the trailer. Friendly operator.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

nanci M. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
5.0

first time I rented from U-Haul , or any rental place. Went smooth.

KATHLEEN G. 
Rating:
1.0

We were overcharged and have been promised a refund numerous times. It has been over a week and we still don't have the refund.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

Jackie L. 
Rating:
1.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Roslynd C. 
Rating:
5.0

He was very friendly and helpful! Would definitely Recommend!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

The staff member who helped me was friendly. The return process was very quick and easy.

Breana S. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
1.0

There was no place to park at the facility and we had to hunt down someone to help. We were directed to a lot across the street and had to find a place to park the trailer ourselves and trailer was never inspected.

Nancy M. 
Rating:
5.0

Excellent service. Drop the cargo van. It handled like car and was easy to load from the big side door and twin back doors

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Chavon K. 
Rating:
5.0

I think they would go way out of the way to help get it done for a customer

Kent S. 
Rating:
3.0

Truck had not been swept

WILLIAM A. 
Rating:
2.0

We did online check in and when we got there they said their machine was down so we had to redo it all. I was in their office an hour to get the truck ??Also we got charged $50 more than our online price ????

CHRIS F. 
Rating:
4.0

they were friendly and helpful answered all my questions

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

The was called the the morning and was told that the site I was suppose to pick up the trailer was not a available. And had to go 20mi out of my away to get the trailer. The said That I would get a extra day because of that. I sure did. And was charged for it. There was no one on site. I had to call a number and wait for someone to arrive. Although the lady that showed up was very nice and helpful. Still took a lot of time. She had to reenter everything I did on line when I ordered the trailer. I dont understand how a 75.00 rental turned into 120.00! That is ridiculous. I never did get a itemized receipt

Ricky R. 
Rating:
5.0

Great! Excellent service.

Bridgett R. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN E. 
Rating:
5.0

Excellent customer service

Nelson M. 
Rating:
4.0

Glen was so nice and made sure I was able to get a truck. Can't Thank you Glen for your determination in getting a truck for me.

Lanita W. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I had a hard time getting in touch with place, however they were one if not the only place open on a Sunday which was convenient. The gentleman was nice.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Very friendly and interactive. All went very well.

Cheryl N. 
Rating:
5.0

Fantastic folks to work with! I wouldn't hesitate to recommend MGM Towing.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Alec B. 
Rating:
5.0

Customer did not leave a comment.

ann B. 
Rating:
5.0

It was nice to feel like I was being personally attended to... when I returned the trailer I noticed a couple that was setting up for a major move getting the extra help that I am sure they will appreciate also!

Ray P. 
Rating:
4.0

Do a little better job notifying the pick up location, especially if it is a change from the original place

ELIZABETH C. 
Rating:
3.0

I tried to call this location twice and it went to voicemail both times. I had to knock on the door and she almost did not answer the door. Actual drop off was a separate location. I did not like dropping off the vehicle and leaving the key under the seat. I did not like leaving it like that.

Jody G. 
No reviews have been submitted for this location.

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