Customer Reviews for Mostellers Wrecker Inc
(U-Haul Neighborhood Dealer)

104 reviews

2105 E 24th Street Pl   Chattanooga, TN 37407

(423) 805-9199

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 805-9199

2105 E 24th Street Pl
Chattanooga, TN 37407

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

n/a

Johnny R. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Bad, bad area of town. The cab of the truck was FULL of long white dog hair. So much it was sticking to our clothes. My 2 year old daughters allergies messed with her the whole 5 hour trip cause of it.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
3.0

Clean the vehicle, wash the window at minimum.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

HEBERT M. 
Rating:
4.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
4.0

staff was friendly and was well informed.

Karen F. 
Rating:
5.0

Very Friendly, courteous and helpful. Would highly recommend these folks in the future.

GREGORY E. 
Rating:
4.0

Customer did not leave a comment.

Janel M. 
Rating:
5.0

Simple online process complimented by an exceptional personal experience with Mr. Mosteller!

David S. 
Rating:
4.0

Customer did not leave a comment.

olivia O. 
Rating:
2.0

Check oil light was on whole time.. we had to check ourself the oil.. don't know of it was not rest after oil wS changed..

kelvin C. 
Rating:
5.0

Great Service, very nice people.

perry M. 
Rating:
2.0

Seemed generally disinterested in renting. Made us move the van to 3 different spots when returning acting like we should know where they go. They would be better served performing tasks that do not deal with the public like trash pick up. Van was disgusting inside and windshield was dirty.

MARK L. 
Rating:
2.0

We tried returning it the same day but saw a drop box but the place was all fenced in. So we had to find somewhere to park it overnight. The next day we called first and a guy said it was not a Uhaul place, called again and he said yes she will be here til 12 and sounded very angry, after going there it is beside a wrecker service so maybe thats the confusion because there was another customer having trouble figuring out how to return. Also we had told the Uhaul place in SC that we were going to Signal Mtn and once we got there realized there is a Uhaul a lot closer.

Mich P. 
Rating:
4.0

Friendly personnel for dealing with drop off.

MARK STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

They personally walked us out to the truck and pointed out specific helpful hints and operational characteristics. Very helpful

ANDA R. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

issiah N. 
Rating:
3.0

Customer did not leave a comment.

JESSE R. 
Rating:
5.0

Customer did not leave a comment.

Clay S. 
Rating:
5.0

The U-haul website was a little twitchy.

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

SHEENA C. 
Rating:
3.0

My dates/contract got messed up here.

STOREY T. 
Rating:
1.0

After I drove away I discovered that the front right tire was very low. When I went to have it pumped up I found it had only 18 pounds of pressure. The tire seemed to hold its pressure throughout the day. It should have been checked before I got the truck.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

The truck was quite dirty. There was ash and dog hair in the cab and an old face mask fell out from behind the visor. It drove well until we got to the mountains- then whenever going downhill it shook like crazy and we had to go under 40 to maintain control.

Elizabeth S. 
Rating:
3.0

Dropped the car hauler off 1 day early. Good experience. Dropped the truck off on time. Store was closed. Parked where I was told and left keys in lockbox as instructed. Was charged an additional 16.00 for fuel although it was exactly where it should have been. No phone call, no email. Just 16.00 taken from my account!

David G. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

The on-site manager was very helpful and friendly. THANK YOU!

jJOSHIA K. 
Rating:
5.0

Customer did not leave a comment.

tracy L. 
Rating:
3.0

I only like this for its convenience. Horrible location, staff not friendly, super not clean or inviting. Luckily its so close to the interstate, that's the only plus.

Samuel B. 
Rating:
3.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

The customer service was excellent. They helped me find what I was looking for and the location where I could pick it up. That was a great help.

Diane W. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
3.0

When I returned to trailer, I had to back into a difficult area. The employee on site tried to get me to back the trailer into a 90 degree space with a narrow entrance.

CHARLES F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

George E. 
Rating:
4.0

Figuring out where to drop off the truck was confusing. Someone did come out to help right away though.

Brian N. 
Rating:
3.0

Customer did not leave a comment.

Art M. 
Rating:
1.0

People were not welcoming and I had to repeat my questions several times because they were ignoring me. They charged extra also.

Gabrielle S. 
Rating:
5.0

I like Bob.

Brant M. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

Give me back the money I'm owed

Justin R. 
Rating:
4.0

It was after hours, so I was unable to speak with any personnel.

Connor N. 
Rating:
4.0

Helpful staff, went out of their way!

Jack R. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
5.0

Excellent price!!

reggie L. 
Rating:
3.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Super fast and friendly. Thank you!

Kimberly G. 
Rating:
5.0

Very sweet staff at this location.

Imari S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Kristi M. 
Rating:
5.0

Customer did not leave a comment.

Dorothy F. 
Rating:
5.0

Customer did not leave a comment.

Lyndsey C. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Very friendly staff. Truck could have been a little cleaner but it drove well. Will use this location again.

Nina T. 
Rating:
5.0

Customer did not leave a comment.

devin M. 
Rating:
5.0

I usually do not leave comments. But i ahd to make an exception. The customer service here was just amazing!! Everything was so easy and ready to roll. Will use them again!!

Andrew G. 
Rating:
4.0

Customer did not leave a comment.

GEORGE T. 
Rating:
3.0

Customer did not leave a comment.

Carla P. 
Rating:
5.0

Great experience

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
4.0

Customer did not leave a comment.

A B M. 
Rating:
4.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

Hoyt F. 
Rating:
5.0

Very nice service

Deborah H. 
Rating:
1.0

The people who usually take care of returns were not in. The guy who helped us did his best but finally told us, very nicely, that he wasn't sure how to check the truck back in so we could leave and he would take care of it later. We left without a receipt. He tried but it was not his job.

Thomas D. 
Rating:
3.0

Could not rate dropped off after hours. I had to submit answers but never walked in the facility. Thank you.

tony T. 
Rating:
5.0

One of your dealers in Birmingham, AL phoned me after seeing my rv broken down beside the interstate. He offered to help me find a wrecker and offered to tow the rental trailer to his place of business. I did not need the help but was very appreciative of his kindness and willingness to help us .Kudos to Uhaul.

andy S. 
Rating:
1.0

this was a wrecker service and they were clearly more i terestes in that. the Owner did not know how to so my contract and seemed interested in just running my car. I was charged for aomething I didnt want and he did try fix it because it was his fault and told me it wiukf have to be fixed when I tuened it in. truck was finr experience there... neber again.

judith M. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Chester K. 
Rating:
1.0

I called corporate and emailed Chris Clark with zero response . Truck was trashed , not at correct gas , wipers did not work and it broke down on Saturday because the ground wires was not connected to battery .terrible service and no callback . That is poor leadership and I intend to work my way up the ladder to address this issue . No credit back ! Nothing !

paula B. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
3.0

Nothing

Aaron W. 
Rating:
3.0

Increase the mileage use.

Joseph R. 
Rating:
4.0

The trailer was full of packing trash and I mean full. I dumped two pickup truck loads from the trailer.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

tina E. 
Rating:
5.0

Everyone was friendly.

Ed M. 
Rating:
4.0

Customer did not leave a comment.

Joey G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Wesley M. 
Rating:
4.0

Be more phone user friendly answer the one 800 U-Haul phone number

Lela L L. 
Rating:
4.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

Check in was quick.

MICHAEL S. 
Rating:
1.0

Equipment was clean but light pig tail was damaged & had to be exchanged. That was minor compared to the fiasco I went thru trying to p/u trailer. They assigned me a trailer that was blocked by 2 other, same size units. I asked them to swap my rental to one in front but they declined & proceeded to have me hook up to somewhat buried trailer. In pulling out your trailer was damaged by one of your trucks it hit. Man trying to help me was nice but not on top of job at hand. This could have been avoided had they switched me to an other trailer. I have used U Haul many times, always with good experience. This location needs some training.

Tom G. 
No reviews have been submitted for this location.

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