Customer Reviews for Motuzas Automotive
(U-Haul Neighborhood Dealer)

1,119 reviews

162 Milford St   Upton, MA 01568

(508) 603-7304

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(508) 603-7304

162 Milford St
Upton, MA 01568

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Quick and professional !!

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Pacifico D. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The only thing that I would find easier/better would be to be charged for the gas from uhaul rather than going and getting the gas and estimating how much to put in. But honestly, super easy process to pick it up and drop off, it was big enough for our move definitely made the move easier than using just our friends' trucks and it was fun to drive.

Marissa C. 
Rating:
3.0

Customer did not leave a comment.

tammy W. 
Rating:
5.0

The manager was polite professional and managed an early morning rush of people in the very easy way making it a comfortable rental process.I have rented several times from Uhaul many different locations and this was by far the best experience

Dave L. 
Rating:
3.0

Site was closed, so no opinion.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

I cannot think of one thing for you to do to improve your service. ********

KEREN W. 
Rating:
5.0

Customer did not leave a comment.

janet G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Excel

Mikerlange P. 
Rating:
5.0

Bob was excellent to work with. He was very friendly and helpful. I would recommend using him to anyone looking to rent from U Haul.

FRED S. 
Rating:
5.0

Smooth transaction. Very helpful and friendly staff.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA R. 
Rating:
5.0

Bob was very friendly and customer focused. My truck was ready to go when I arrived and was clean inside and out.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Bob was very helpful even after all my date changes

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great job. Thanks Bob.

STUART N. 
Rating:
5.0

Customer did not leave a comment.

Thales F. 
Rating:
5.0

Bob from Motuzas Automotive was very friendly and helpful and made the process less stressful with the multiple changes that I made. Upon drop-off, this location was friendly and expedited the return quickly. Overall I had a great experience... Thank you Barry Little

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The owner/contact person was the epitome of professionalism!....my experience was most cordial and a pleasure...rest assured, you will not be disappointed should you too need to rent a U-haul...thank you, Robert!!!....a veteran forever

DAMIAN G. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Nothing - everything ran smoothly. Mr Mozutas is wonderful at client service - explaining everything and making sure our rental went well.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Everything was perfect Customer services very good

COMPTON B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn D. 
Rating:
5.0

Bob was exalint

GARY M. 
Rating:
5.0

The app was the worst. Ended up having to rent it face to face, which worked well. Bob is a good guy.

Jim C. 
Rating:
5.0

Excellent customer service!

Nishan K. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY L. 
Rating:
3.0

Drop off was after hours.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Michel M. 
Rating:
5.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Best place in the world to rent equipment. Bob is a class act from top to bottom.

WILLIAM H. 
Rating:
4.0

That trucks need to fix tire control arms and replace wiper window too That's all and thank you

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

JERRY Z. 
Rating:
5.0

Excellent service!!

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

Great experience. They even had the boxcar warmed up for me. I will do all my business with this location. Manager was friendly and made the experience great. Thanks again.

CHRISTOPHER M. 
Rating:
2.0

But should be more cheap

Hudson V. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Easy and fast busyness!! Thanks a lot!!

MARVIN F. 
Rating:
5.0

Very friendly and helpful 100 percent will use this location again when the arises

DONALD O. 
Rating:
5.0

When I called they had just closed. I needed to drop a trailer off and they waited for 10-15 minutes for me to get there and drop off the trailer. Thanks for all help and care!

OGDEN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Best customer service ever!!!!

LYNN G. 
Rating:
5.0

Customer service was excellent! Bob is very friendly and made everything worry-free. I couldn't be happier with my rental.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

BLAIR D. 
Rating:
5.0

I have rented from Bob in the past and he goes way over my expectations. I would absolutely rent from him again and tell my friends if they need to rent. I can't think of anything that he could to improve it was perfect

JON B. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

This location is the best The gentleman who helped me was kind and really showed that he cared about me

DANIEL F. 
Rating:
5.0

Very happy with the service and customer relation at motuzas u haul.it is a place that I trust. A

RALPH W. 
Rating:
5.0

This was a Great location quick and easy process. Bob is great to work with.

Noah T. 
Rating:
5.0

Outstanding! Thank you!

DENNIS N. 
Rating:
5.0

Couldn't be more happy!! Made my unexpected situation a positive one. Thank you

AUBREYE N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Bob and Motuzas are amazing. Your interface and customer service absolutely blow. I sat there waiting for nearly 2 hours because some idiot in AZ thought I didn't look like my license photo. GFY UHaul. Bob and Co. rule though.

TIMOTHY M. 
Rating:
5.0

I filled the tank above what it was filled but I got an extra charge of $14.58? The service was absolutely fantastic, the whole transaction was absolutely a joy, thank you.

FERNANDO M. 
Rating:
5.0

Bob, at the Sutton, MA location was absolutely terrific. I had never rented a trailer before and Bob took all the time needed and answered all of my questions. Bob then walked me through the safety precautions and worked with me and showed me the proper way attach and secure the trailer. I can't praise Bob enough or thank him properly for his help and patience.

ADDISON R. 
Rating:
5.0

Everything went perfectly I couldn't have asked for better service. I will definitely go back to Bob for my next rental.

JON B. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Alycia M. 
Rating:
5.0

Pick up and drop off was a simple and easy process. Thanks!

RODRIGO L. 
Rating:
4.0

Explain the pick up from uhaul app clearer, the process. Other than that it was interesting and cool to use!

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO L. 
Rating:
2.0

Truck was fine. Service was terrible. The owner was rude and a jerk…when I returned the track he told me t to Move it as if I were a 6 year old kid. He said “you will move the truck now” He didn't even want to bother with me and he seemed upset because I was waiting for a few minutes to return the track on time but Noone was around so I started calling for service. I almost lost it when he said that but wanted to be professional Never going back there again and I live I town…many others will now my experience

George P. 
Rating:
3.0

The uhaul we rented had a starter issue. We got it to my house and loaded it and then we went to move the stuff and the Uhaul would not start. We jumped it and then realized it was the starter. We tapped the starter and got the truck to start. We drove to the destination and then unloaded. When we went to leave, it would not start. So back to crawling under to tap the starter and get it to work. We decide to return early and do the rest of the move Sat morning with friend's trucks. It was not an enjoyable experience. I am not sure if I would recommend Uhaul anymore to people as this is the second bad experience in the last year.

Terry G. 
Rating:
5.0

Nothing everything was great

DENNIS F. 
Rating:
4.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Excellent all around!!!

DAVID A. 
Rating:
5.0

Awesome experience!

Rose F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

CARRIE F. 
Rating:
5.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Discuss the drop off policy

ROBYN S. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

I loved how big the van was and its ability to fit the 1955 Bell and Howell vintage phonebooth I needed to transport. Thank you

Robert T. 
Rating:
5.0

Not only friendly and helpful, but understanding of my situation

JOANNE G.  |  Overall Experience 
Rating:
5.0

All went very smoothly!

Richard S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

maria D.  |  Overall Experience 
No reviews have been submitted for this location.

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