Customer Reviews for My Shipping Office LLC
(U-Haul Neighborhood Dealer)

13 reviews

7555 Bellaire Blvd Ste B   Houston, TX 77036

(713) 936-0673

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 936-0673

7555 Bellaire Blvd Ste B
Houston, TX 77036

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure the truck is clean and in working order. My truck had no ac and was very dirty

Jacint J. 
Rating:
5.0

Customer did not leave a comment.

APRIL L. 
Rating:
2.0

The truck had a slow leak in the driver's side front tire and was very low in air pressure when I picked up the truck. The personnel at the UHaul office should have been aware of this problem and taken care of it prior to renting the truck out. It necessitated my having to stop several times on my trip from Houston to Nacogdoches to keep airing up the tire. It went flat parked overnight at my residence. Had I not had an air compressor at my home I would have had to call road services to get the truck rolling again and turned in to the return location.

Je B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

I wasn't aware of a $14 insurance fee nor was i told upfront about a holding fee. This put me in a financial hole.

NOEQUITHEA D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
1.0

Person at this location was not knowledgeable in regards to procedures. Took over an hour to pick up trailer because of this which delayed the entire trip and purpose for the rental.

MICHAEL G. 
Rating:
2.0

The overall experience is good at this location. Staff is friendly and the equipment is in great condition. However, on some occasions they wait to check-in the equipment after it is returned and then additional fuel charges are made even when the vehicle was filled prior to return. On this rental I drove 25 miles starting on a full tank and returned it on full. It was checked in with 1/2 tank. So was I was charged an additional $45.00. I can understand if this is a simple mistake, but it has happened to me at least twice at this location, and not at the others I rent from. Thanks.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

elias D. 
Rating:
2.0

Unable to locate. NO SIGNAGE AT ALL. Lady who answered my calls was foreign and spoke limited English to help with Instructions. I was suppose to deliver after hours and thank God I decided to go early because there was ZERO indication as to where to go or what to do at this location. Would not recommend.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

Robeen B. 
Rating:
5.0

Customer did not leave a comment.

Robeen B. 
Rating:
5.0

Customer did not leave a comment.

SHADI A. 
No reviews have been submitted for this location.

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