Customer did not leave a comment.Maxine M.
Customer Reviews for North Star Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent location to rent UHaul equipment. Was disappointed, though, that I was charged the $10 insurance fee that I had opted out of.Helen K.
The rental location had a technical issue and could not pull a contract, when I arrived. I selected the check in at the location and that was not a good idea. After waiting half an hour, I connected with U-Haul customer service and they got me set up for mobile check-in. Mobile check-in then took another 25 minutes to get my information resubmitted and approved. I didn't get the truck until nearly an hour after my scheduled pick-up time.Erik G.
Customer did not leave a comment.Matt K.
Staff was very helpful and kind.Skylar D.
The 4 prong flat on the trailer did not reach my truck. I appreciate the employee tracking down an extension to make it work. Otherwise, it would have been a huge delay trying to track one down on Memorial Day.CORY S.
I set up the pick up with the Edgewood Indiana location which Marty did a great job with everything. Once we got to Saint Anthony Minnesota we were there probably an hour and a half and the two guys that were there I would have to say it was probably the worst customer service experience I've ever had we ended up talking to your home office it took literally that long just to get the key and we were already pre-set up I already pre-paid .Your home office was Even frustrated with the Saint Anthony staff. I think I had I should have some type of refund coming. If I didn't need the truck to get back to Indiana I would have canceled and found somebody else to do it it was that bad.Tom H.