Customer did not leave a comment.david C.
Customer Reviews for OCR Equipment & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Denise R.
The staff is knowledgeable, personable and made it an overall excellent experience. They are to be commended. NiccolasNiccolas C.
Customer did not leave a comment.Leon C.
Customer did not leave a comment.Emily M.
Customer did not leave a comment.Daniel C.
National traffic coordination service needs to be better coordinated with the local dealers for one-way bookings. Arrived at location under National's advice that a one-way trailer was available immediately for pickup, and none was had for pickup, wasted $100 in fuel and 3 hours of time.Donald K.
Customer did not leave a comment.Shelley H.
My rental experience was great Start to Finish.Mark S.
Friendly staff, fast check in and check out/return.David M.
Have the call for emergency or return of vehicle more than an answering machine and a 20 minute wait.RANDALL J.
Friendly service The truck was spotless and well maintained Awesome procedure for pick up and drop off.BOB M.
Customer did not leave a comment.Reid C.
Great staff and very helpful. This was the forth time I rented a truck from this location. Lots of truck size options. I had to upgrade to a larger truck before the move and it was no problem.CHARLES B.
Van was not clean. Poor wifi to be able to process your pick up system.Ian T.
Every thing was very good. Thankspaul F.
Very friendly staff and trailer was ready to go when I got there awesome serviceRicky S.
Very happy with the serviceMark R.
All is good , this location the people where friendly and was very helpfulEISENERS T.
Had to go out of my way by an hour to get the truck. I realize that the May 1 weekend is a busy time for university students, but I booked a month in advance and could have been warned then, not three days out.Courtney C.
The booking process was very confusing. The only hours available for pick up on the booking site were midnight or 1am, Then I received a phone call telling me the location for pick up does not open until 9am, when in fact they open at 7:30am At the end, I had to call the pick up location directly to have the proper information, and just lodt my timeDominique D.
Customer did not leave a comment.Michael C.
Filed a complaint with Customer Service about the condition of Truck received! Pictures of saw dust left in the U-Haul that I HAD TO CLEAN before loading my things onto the truck! 😡Kenneth E.
Location has horrible cell or data service, incredibly difficult to do after hours checking or out. Took 30 min. Could use a wifi setup? Other then that location is top notch.Matthew T.
Customer did not leave a comment.Erica B.
Customer did not leave a comment.Heather R.
Great selection of trucks and equipment.CHARLES B.
Shauna S was very pleasant and friendly- she was wonderful to work with. Will use them again if needed!bruce S.
Customer did not leave a comment.Mark L.
Trailer contained tree needles and dirt. Obviously not cleaned since previous rental. Being swept out between rentals would be good. .Chris E.
Nothing. The counterperson was very courteous and helpful.Jim S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Barry J.
Customer did not leave a comment.Bryan M.
Fast, friendly and helpful service always at this locationDENISE BARBARA R.
It was incredibly frustrating to return the truck because the drop-off point is at the edge of a data deadzone so it took a long time to go through the online process. Otherwise it was simple and quick and a great customer experience.Maureen H.
the u-haul employee was a great problem solver. in spite of the computers being down, my rental proceeded quickly withoutt any hassles.James W.
trailer was very hard towing. inspected tires after leaving and they need to be replaced, tires are weather cracked and no longer road worthy, passenger side tail light needs repair, one section of the led tail light is not illuminating.ALEX E.
Customer did not leave a comment.SUSAN B.
Ratings for agent: 5 out of 5 Rating for U-haul: 0 out of 5 Given that I dealt with one location (Hubbards, NS, which was excellent) to pick-up my truck, a 2nd location (Oakhill, NS, also excellent service) 50 km away from the truck location for the required equipment because no equipment was available at the pick-up location and a 3rd location (Renfrew, ON - who moved locations years ago but U-haul hasn't updated their system, excellent yet again) for drop-off, it is difficult to assign a single rating to multiple locations and service providers. I would STRONGLY recommend that U-haul update their reservation system to clearly state that they do NOT guarantee availability of a vehicle or equipment regardless of reservation status (needing to drive a 200 km route to multiple U-haul locations to pick up the items I reserved was a waste of time and money) and also to allow reviews of each service provider separately, which would allow a truer picture of the service level. While all U-haul agents I dealt with were great, the system itself is SO HORRIBLY flawed, that I would rather pay movers than EVER use their service again.Kim S.
The women who took my rental was excellent you need more people like her !!!Chris M.
There is no internet reception at this location. I had to drive 2 minutes down the road 5 times to upload pictures for checkout.Shaun Howard K.
More availability of smaller trailers.CHRISTOPHER LLOY E.
By far the best U-Haul location I've ever visited (and there have been more than a few). Hate to say it, but the operators of the U-Haul facility on Coventry Road in Ottawa could learn a lot from the Oak Hill location, where the equipment was ready, check-in really quick and service extremely friendly.Arthur S.
Location, communications and staff were excellent. I am pleased with the assistance I received and the great service both before and after the rental. I would definitely recommend. Thank You OCR.Joe M.
We are a corporate account. My manager asked for a 1 day extension as the truck would not be returned on time. He was told â€œnoâ€ and spoken to rudely. I the owner of the company and I phoned and spoke to the same lady. She was snotty and rude I was told no and our changes would increase 50.00 for every bump and you were busy The comments were rude unacceptable Pleased you are busy. BUT so are we. Maybe we should solve both our problems and use another rental companyMaury D.
This was less than ideal. Please stop emailing me thankskayla M.
Customer did not leave a comment.Brian D.
Wonderful people and great customer service, the trailer was ready and in good mechanical shape. I was disappointed in the way the invoicing was handled - over a decade out of date with current banking. - caused a deposit to be placed rather than a hold - and then a cash refund when the trailer was returned. I highly recommend that you examine how you handle billing and reservations. I give you four stars for quality and serviceMARK S H.
Customer did not leave a comment.David C.
Nothing everything was greatDwayne K.
I called. Alex had all the answers I wanted. I showed up. Waited only maybe 5 minutes. Everything was quick and easy. The price was reasonable. Could not have been easier.Dale R.
The street address is incorrect. The UHaul dealership has moved down the road. Please update the address. We returned the truck on Canada Day and the location was closed. We had to use the self check-inlink. Good location as you can easily see the UHaul equipment from the road. And there was plenty of room to park the truck.HOLLY ELLEN WEAR L.
No cell phone coverage from this locationSteven James J.
Customer did not leave a comment.Robie Donald C.
Customer did not leave a comment.Anthony S.
I couldn't drop off the trailer due to Covid 19 lock down restrictions in Bridgewater, N.S. A new friend in N.S. returned the unit.DANIELM D.
There was still garbage in the cab from the previous user. I did not clean it out do still therecfor next user unless cleaned.Kevin M.
Customer did not leave a comment.Jeff W.
The process was very simple. A uhaul representative contacted me as well as a representative from the pick up location. Simplest thing ever. Would use them again and highly recommend!KAREN DAWNE P.
The customer service was friendly and efficient, the vehicle served is purpose. No improvement needed. Thanks very much!KELLY C.
Not a thing.....the young lady at this location is a great asset to Uhaul for sure..Brian T.
Customer did not leave a comment.everett P.
Customer did not leave a comment.john N.
Trailer was pretty dented in the back. The doors still closed but had obviously been backed into something.Bruce C.
It was a good experience.JEFFREY S.
Customer did not leave a comment.helen U.
Excellent check in and hook up. Trailer was in excellent condition.Devin P.
Thanks this was the best service I've ever had (thank you) Daniel Ouellettedaniel O.
Customer did not leave a comment.Timothy L.
All good!Kevin Robert C.
Customer did not leave a comment.SHELLEY H.
I rented twice, once on Friday and once on Saturday. Friday- received a dirty 15' truck with a flat tire- on a time restraint to move and the customer service was absolutely miserable. We did end up getting a discount however I am Not impressed with the service Saturday we picked up a cube van, the back was full of pine needles from a Christmas tree, and when trying to return the truck with the online option we had difficulties and I assume we will be charged the $20 extra even though we attempted. Our first time using Uhaul here since moving from Halifax, we usually use enterprise, will be worth the hour drive to pick up their vehicle because in all the times we have rented, we have NEVER experienced a dirty vehicle, flat tire or poor customer service.Garett B.
All good. The young lady that checked me in was wonderful. She was friendly, quick and efficient.Andrew John P.
Rented car hauler. Front ratchets were in need of lube. S hook for break-away was bent shut. Bar for tire strap bent down so it could not be adjusted for width.EUGENE W.
Very professional and convenient when returning after hours. Definitely recommendGerald A.
The lady at the front desk is always fantastic, knowledgeable, and accommodating.Angela C.
I think you should have the telephone number of the rental office on the key chain. Other than that , very pleased with the service and the friendly atmosphere ofColin C.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Brett R.
We had excellent service . No improvement neededAndrew S.
Make the customer aware that to return the vehicle you will need to take pictures of the vehicle and will need wifi. I was unable to do the return procedure.BERNIE M.
The young man that looked after us on Saturday morning was crabby Not very friendly at all . The young lady on Monday was awesome!Connie P.
Customer did not leave a comment.ROBERT R.
Would have been nice to have been told about the after hours return procedure. My phone battery was dead when I returned the truck so I came back the next business day to complete the return. If I had known I would need my phone I would have made sure it was charged at the end of the moving session. Otherwise it was a positive experience.Robert C.
Customer did not leave a comment.Tracy M.
Renting the U-Haul from OCR Equipment was a flawless and positive experience. Both the quality of the equipment and the customer service were second to none. I'd highly recommend them to anyone in need of a moving truck / trailer.GREG S.
Unable to do any mobile pick up or drop off at this location due to no cell service. Luckily the store was open and we were able to go in and get it done!Caitlin H.
Customer did not leave a comment.GAYNELL B.
Service was great. The truck cab could have used a cleaning and vacuuming out. With Covid I would expect a good cleaning after each use. The location is in a cellular dead zone so submitting the initial information was impossible.David R.
Customer did not leave a comment.Patrick B.
All great. Keep up the good workDannie S.
Truck was dirty ... lots of bugs on windshield. Old beverage cup under seat. Truck should have been washed before renting out especially with the coronavirus.Lynda H.
The dealer location was great. Get the truck I rented off the road or repaired. I don't know how much extra in fuel it cost me but sputtering/ missing up just about every hill was brutal. I kept praying it would make it to our destination.Kent H.
Great service and great staffShauna R.
Customer did not leave a comment.William N.
Customer did not leave a comment.Derek Z.
Customer did not leave a comment.Nicolas P.
Unable to return vehicle after hours due to a dead zone in cell areaCHRIS M.
especially in context of current COVID 19 situation. I would have expected the inside of the cabin to be cleaner. The centre dash area and cup holders had a fair amount of dried out liquids . . pop or juice most likely and the steering wheel was somewhat sticky. My wife and I took only mild soapy water and cleaned it out and keep the dirty paper towels to show the rep upon return of the truck. She said she uses the antibacterial spray which is fine but a bit of elbow grease is also required. The windshield was also a mess with bug kills and and really should have been done before letting the truck go. Great truck and easier on gas than I expectedpierre A.