Customer Reviews for Pack & Ship
(U-Haul Neighborhood Dealer)

1,026 reviews

101 W 2nd St   Yankton, SD 57078

(605) 668-5186

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(605) 668-5186

101 W 2nd St
Yankton, SD 57078

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jamie A. 
Rating:
4.0

I did online drop off as the location was not open on the weekend.

roger S. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
2.0

We were specifically told by the woman at this location, NOT to be at the location before 8:30 am on Saturday, July 23 to pick up the trailer. At 8:45 am on Saturday morning, the man at this location (older, bald) called my phone to ask if we were coming or not. When he was told we were on our way but across town, he advised he would "see us in 3 minutes". We said it would take longer than 3 minutes for us to be there, he then said "fine, I'll see you in 7 minutes". When we arrived, he was rude and condescending - asking my wife "did you bring help hon? you're gonna need help" This man was a complete jerk and during final checkout said he couldn't give us a paper receipt because he wasn't sure about the printer & needed to get going to mow his lawn.

Dale N. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
1.0

The lady there was slower and asked me personal questions.

Robin A. 
Rating:
5.0

Channel was such a friendly, helpful wonderful person to work with. I highly recommend this Uhaul location and if I ever need a store anything in Heber City I would definitely use Timpanogos Storage because of Channel. You have a gem of an employee there.

Cathy A. 
Rating:
3.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

I never received the two-wheel dolly that I had ordered with the rental truck otherwise everything was great.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

Gwen M. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
4.0

Customer did not leave a comment.

Nancy B. 
Rating:
1.0

Store was not open on time.(30 min late) No apology - worker said 'it is not your fault or mine'. Couldn't get the App to work, unhooked the trailer with no one there, then had to re-hook when worker showed up. Wasted my morning for whatever reason.

Mark M. 
Rating:
5.0

Love the online return option. Thank You for having the directions on the outside of the building

Jean B. 
Rating:
4.0

Customer did not leave a comment.

Patti B. 
Rating:
4.0

Customer did not leave a comment.

Trenton G. 
Rating:
5.0

Very helpful and friendly service.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Todd Q. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Make sure truck has sufficient oil. Provide moving supplies if ordered. I was not given furniture pads I paid for.

Ivory D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

MAURICE L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM U. 
Rating:
3.0

Oil was low in truck when I picked it up.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Great service. Check was excellent. Trailer worked perfect.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
3.0

Customer did not leave a comment.

Tyson B. 
Rating:
4.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
3.0

A dolly NEEDS to be included with ALL moves, one-way, or not!

lisa V. 
Rating:
4.0

Customer did not leave a comment.

Tadaias C. 
Rating:
3.0

Slimline after hours P/U we had issues with getting in lik box, had to call in 3 times due to issues changed truck and not on lot had to go a block away to pick up. It took over an hour to get the truck and get back on the road and very frustrating.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Yvette L. 
Rating:
4.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Marc F. 
Rating:
5.0

Mucha atención para los clientes excelentes

ALIAN D. 
Rating:
5.0

All good

Mark R. 
Rating:
3.0

This location has a separate area for drop off. It would be most helpful if that information was included in the text messaging, signs around the perimeter of the primary location and signs on door/inside on counter. For those of us who are busy and desire to check in online, this would save us time.

Edward C. 
Rating:
3.0

I had to unload the auto transport and unhook the trailer myself when I was originally told I would have assistance. There was no one available when I returned the truck and could not complete the check in online. I called U-Haul and was told to just leave it there. When I called to confirm it was checked in ok, the gentleman continued to confuse me with another client for another day and was rude. When he couldn't answer my questions about what I was going to be billed, he said that was to bad and he wasn't going to lose any sleep over it.

SHERRA S. 
Rating:
4.0

Customer did not leave a comment.

CHRIS D. 
Rating:
4.0

The back door on the enclosed trailer opened really hard it needs to be fixed and it was dirty inside I had too clean it

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

The tires need to be checked especially when traveling on ice and snow covered roads.

Cheryl H. 
Rating:
1.0

Get a new staff there or at least hire a full staff😂😭

CADE M. 
Rating:
5.0

I picked up on Sunday. The on-call person referred me to the call center when the app wouldn't cooperate with me trying to check out the truck. That experience was awful.

Shawn B. 
Rating:
5.0

I was extremely impressed with the truck being warmed up and ready to go for me.

KENNETH S. 
Rating:
4.0

It was a very difficult turning the truck back in as the app takes you in circles and wants you to give money to some third world country I don't know what that's all about but the app needs to be changed updated made more personable

LARRY H. 
Rating:
5.0

Vicki was standing outside and waiting for return. Fast and efficient. She handled it outside like that as a precaution for COVID. Very friendly and just what you hope for in a Customer Service representative.

Rhonda R. 
Rating:
4.0

Rental agent didn't like the rate we were given by Uhaul at her location when we couldn't pick it up at our preferred location. She actually told us she tried to get out of our rental.

JONATHAN LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

CURT M. 
Rating:
3.0

Warn them that its a 45 minute process to get approved for self checkout after hours.

Shawn A. 
Rating:
5.0

Vicki was awesome!! Excellent customer service and knowledgeable efficient handling of our reservation. Would highly recommend!

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

RHONDA R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

ETHAN S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

ALLISON K. 
Rating:
5.0

Customer did not leave a comment.

steve L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
3.0

Truck had not been washed and there were bugs on the windshield.

THOMAS D. 
Rating:
5.0

I loved my lady that rented so nice and friendly. The service was great

TAMMY Z. 
Rating:
5.0

The truck shook violently and I will never again rent from U Haul. I will be posting videos on You Tube.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Thanks for such good service.

ROGER H. 
Rating:
4.0

The right blinker/stop light didn't work on this tow dolly.

William N. 
Rating:
3.0

We had to across street and hook up the trailer. It would be nice in future if it was all in same parking lot. But right now its a limited part of town. Just a suggestion.

KRISTINE T. 
Rating:
5.0

Customer did not leave a comment.

JORDAN R. 
Rating:
2.0

Customer did not leave a comment.

KATRINA S. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

GERALD A W. 
Rating:
5.0

The staff at Pack & Ship location were nice and gave excellent service. They took time to answer all my questions even when the place looked busy. Thanks for making my move easier!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
4.0

The dollie in the truck had the seal broken i didn't notice until I got to my destination I took a picture of it. I never used the dollie so I pray im not charged for it. Also the truck needed to be swept out when I got it. Please don't charge me for the dollie just wanted to make you aware. Thank you

LYNNELL RAE D. 
Rating:
5.0

Very friendly person to work with would recommend to anyone!!!

David L. 
Rating:
5.0

Customer did not leave a comment.

MARLENE S. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

The service Vickie provided was excellent. However prior to renting thru Vickie I had rented thru O'Neill in which Mindy was awesome. She had nothing at the moment but I called back she had a 15 foot truck I reserved. Unfortunately someone took it out before my reservation so I got bumped to take it from Ainsworth. Which is an ectara hour one way. Fine. On Friday I called Ainsworth to double check on reservation. Thank Goodness I did. They had no truck. Mindi from O'Neill got me lined up with one. It was great except after one time of loading the truck the door broke and I couldn't lift it. Had to take the cotter pins out just to move it.. Vickie right away called to see about getting it fixed, they had no parts for it. I eneded up paying for somene to ride with me to continue delivering my stuff. zzzzzznoy s vert happy perdon.

CYNTHIA M. 
Rating:
2.0

I rented a 6x12 trailer. There was no tongue Jack on the trailer and I strained my back hooking it up to my vehicle. I am icing my back as I type this. I am very disappointed in U-haul's unsafe equipment.

Curtis B. 
Rating:
3.0

Customer did not leave a comment.

LISA M. 
Rating:
3.0

Customer did not leave a comment.

Dale G. 
Rating:
3.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

DUANE K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND O. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

DYLAN T. 
Rating:
5.0

Nothing

Dennis K. 
Rating:
5.0

The dolly came off the hitch and damaged my vehicle and U-Haul insurance says that they won't cover it! My entire bumper is ruined!

JENNIFER C. 
Rating:
4.0

Really easy to reserve the unit. Definitely worth the price.

Sophia L.  |  Reservation 
Rating:
3.0

The storage unit was clean and easy to load.

KIRSTEN K.  |  First Impressions 
No reviews have been submitted for this location.

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