Customer Reviews for Parker Truck Auto & Wrecker
(U-Haul Neighborhood Dealer)

206 reviews

2257 Hwy 378   Conway, SC 29527

(843) 397-7762

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 397-7762

2257 Hwy 378
Conway, SC 29527

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It wasn't the pick yp location as much as it was the rep that help me find the unit if there were more people like thar fellow this would be a better world to live in 10 stars to him you should give him a big arabiy

Tony D. 
Rating:
5.0

Agents were very friendly and helpful.

Elizabeth K. 
Rating:
2.0

Truck was at a friend of the owners when I arrived for my reservation (I traveled 45 min to this location to pick it up )He asked me to come back in an hour I explained I couldn't. He said he had to help unload a washer and dryer off of it before he could bring it back to me . When he returned the overhead door was open. I closed it and it was hard to close . I then went to check the lights on the car dolly and the drivers side lights were out. Wires were cut(I have pictures) I asked if he had another car dolly and he said he did not . I asked if he could fix the lights and he said he could not. I asked to borrow wire strippers and o fixed the lamps to be safe for the long ride. I finally made it back to load up and the door opened very hard . I loaded it and when I went to close the door the cables were all unraveling and I could not close the door . I called rd side and they came 3 hours later and it was fixed .

daniel W. 
Rating:
5.0

Nothing needs to be done.

nitrea M. 
Rating:
5.0

Customer did not leave a comment.

Eloin S. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Joan O. 
Rating:
2.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
5.0

Customer did not leave a comment.

ANNE J. 
Rating:
5.0

Everyone be on time..

RONALD P. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

HOLLY D. 
Rating:
5.0

Customer did not leave a comment.

COSTAS N. 
Rating:
3.0

Very small drop off tight tight fit... however I got the uhaul off road on their property and left it for them to move Because once I pulled in there was no maneuvering the u-haul around on the lot... they We're OK with that and helpful however If I had to drop that u-haul off after hours That would have been very difficult but the people were very friendly ther

ROBIN P. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
3.0

Over crowded junk yard. But attend was friendly and nice

Rudolph H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHP D. 
Rating:
5.0

Customer did not leave a comment.

SHERYL M. 
Rating:
1.0

Truck was filthy. Only had half tank of gas. The cab smelled of beer and wet dog. The back of the truck was also filthy had dirt debris and broken glass. Had to clean it inside and out. I got rerouted 3 times including the day of pick up. The worst experience ever

Angela H. 
Rating:
1.0

Clean the truck. Clean the windows have washer fluid to clean the outside windows sweep up the glass and debris on the back of the truck let a person that's renting the truck know that it leaks. I lost 3 boxes of personal belongings because of the leakage. This truck smelled of beer and wet dog. I had to clean the inside of truck and sweep up the glass and debris before I could use it. Worst experience ever.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
2.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

We had a few issues with the truck leaking gas and the guy was able to Resolve the problem by putting us in a diff truck with no problems.he also did a switched out a car hauler for us very professional.

Paul B. 
Rating:
3.0

Have a certain space for Uhauls so there is no risk of the uhaul getting stuck.

LORAI A. 
Rating:
5.0

Customer did not leave a comment.

Earline M. 
Rating:
1.0

Customer did not leave a comment.

AMANDA L. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

This was the last time I will ever use your u haul it was the absolutely worst experience ever ,we have used y'all all my family and friends all my life and I have never been so disgusted in my life first of all I have never been charged for mileage and I asked for a dolly did not get one and I made my reservation on line to make it go easy but when I arrived they didn't even have me so I had to to do it all again in the office and I had to keep the truck another day cause no body was open and I wanted to make sure I turned it in person since nothing else had worked like it was supposed to on line so what usually cost me 50 dollars was a 200 dollars and more but I Will NEVER USE YOUR UHAUL BUSINESS AGAIN NEVER

Margaret S. 
Rating:
3.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

the truck I reserved was not available because the previous renter had not returned it. BUT Patrick at this location was extremely helpful and got me into the next available truck in no time. He was so helpful and kind. I will be using this location again for other car needs as this is a car servicing center

Mary W. 
Rating:
1.0

This was the worst customer service I've ever experienced. The manager or whoever the gentleman there was had a horrible attitude. Very nonchalant about making sure the safety of the tow I rented was in place. The staff was not concerned about anything . Zero stars if I could .

Shanna S. 
Rating:
2.0

When I picked up the truck before business hours, the truck was located in a very tight spot on the side of the business. The business is a auto wrecker and the Uhaul truck was amongst the wrecked cars. I am glad my friend stuck around who could assist me to navigate out of where the truck was parked. When reserved the truck I needed to have furniture pads to help with my move. When I picked up the truck there were no furniture pads anywhere.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
3.0

The gentlemen did not communicate with us about what was going on. We wanted to know final charges and get some sort of confirmation that it was dropped off. He said he would send and email and we never did. I'm not very happy with my last day rental. I would not ever go back to either uhaul facility we went to this week and I would never refer friends or family.

robert F. 
Rating:
2.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

TONIANNE V. 
Rating:
4.0

Customer did not leave a comment.

Darryl B. 
Rating:
3.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Drop off was super easy and fantastic.

Elaine R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

It's fine.

Timothy O. 
Rating:
1.0

Check in the item returned when it is returned. Don't make the customer chase you for 3 days!!!

Matthew M. 
Rating:
4.0

Parking lot was very full

Michael C. 
Rating:
5.0

My experience was great

patrick B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

The gentleman from Africa was so nice and helpful. God bless him

Gene M. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
4.0

Very busy so lot was tight

Alan L. 
Rating:
3.0

Customer did not leave a comment.

Kimberly K. 
Rating:
1.0

This location billed us for a 2 day rental when we returned our car hauler trailer on 7/19/19 at 8 pm the same day we rented it. We had a contract for a 24 hr rental and we had the trailer less than 12 hrs yet we were billed for 2 days. We parked the trailer right in front of the building in view of the camera so even if the tow company was closed on 7/20/19 for some reason they had proof the trailer was dropped off on time.

Samuel S. 
Rating:
5.0

Exceptional customer service!

LESLIE C. 
Rating:
3.0

Everything fine. Truck & trailer hooked up, ready to go

Donald D. 
Rating:
4.0

No smoking in the trucks. It's disgusting to get in to an ashtray full of buts.

LINDA M. 
Rating:
5.0

Patrick is a very kind human would use this location again

FARRO A. 
Rating:
3.0

Customer did not leave a comment.

larry B. 
Rating:
1.0

Nowhere to drop off the trailer. The person working was no help when I was trying to back up the trailer. There were non running vehicles in the way. I would never use this place again.

Dewey L. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

The drop off location stated that there was sand in the truck at the time of drop off. I did not check the truck when I picked it up for cleanliness. I did load on concrete as well as unload on concrete so I did not bring the sand. I told the drop off location that it must have been in the truck when I rented it. They stated that they would take it up with the pick up location. I would recommend that a walk through/check be done on each truck prior to rental to avoid this in the future. I thank you for your time, Gary Blanchard

deana B. 
Rating:
5.0

Customer did not leave a comment.

donald F. 
Rating:
3.0

The drop off had no appropriate parking for the equipment as it was filled with cars. The guy could not access the Uhaul website or give me a receipt of my payment. They rented to equipment out before they checked me out. I would not recommend this location to anyone.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

I got overcharged it was supposed to be 67, and output was 107+20 and fuel do fuel gauge was wrong I'm a fashion mechanic I only want 24 miles

NICELY J. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

TURNER J. 
Rating:
4.0

Customer did not leave a comment.

TURNER J. 
Rating:
5.0

Nice and professional dealer

Edward S. 
Rating:
5.0

Nothing.

taylor J. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

This is my second rental from this location. These people are great! Friendly, knowledgeable and efficient, made both my rentals easy!!! Highly recommended!

Miriam L. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

TURNER J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

This was a wonderful experience. Parker Trucks was local, extremely helpful, and Patrick went above and beyond to help me. I think you have a great agent in this location. I highly recommend them. Thank you!

Miriam L. 
Rating:
3.0

although I had reserved a refrigerator dolly they did not have one in stock! they did send me off with a small regulator dolly at no charge. it was not large enough to handle a 22cu.ft. so we made other arrangements. I it must be tough to keep the indicated inventory matching whats on hand at each outlet but that didn't help me!

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Lady at the reception was very professional and friendly.

Frank S. 
Rating:
1.0

Customer did not leave a comment.

scott L. 
Rating:
5.0

Customer did not leave a comment.

MIDDLETON J. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Patric was helpful somewhat but never gave me any paperwork showing I returned the car hauler or truck. The local manager I was told would help me with my issues with the truck but then just referred me to the corporate offices.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Janet G. 
Rating:
5.0

I dropped off the vehicle after hours, so I don't know anything about the office or personnel.

Deanne B. 
Rating:
4.0

Customer did not leave a comment.

VICKIE D. 
Rating:
1.0

When we started the truck the oil light and the service light were both lit.. we were told it was because the truck needed an oil change and that they could do it when we dropped it off.. due to our level of concern the manager kept turning the truck on and off.. it was obvious that he was trying to reset the light. When a mechanic was located he had to put at least 3-4 quarts of oil in the truck before the lights went off. Also the truck leaned to one side.. you could hear the pounding/grinding on one side, something was broken.

Sherry M. 
Rating:
5.0

Had great experience. Employees were very helpful and assisted in unhooking the trailer.

david T. 
Rating:
5.0

Very helpful and personable

Louis M. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
2.0

The location of the trailer was not the preferred location provided and I was not informed of the location to pick up the trailer. The individual at the preferred location assisted me in locating the trailer. Also, the trailer was stuck in mud and did not have the blankets I paid for inside. It was also dirty and not swept out. I returned it better than I got it.

Edward W. 
Rating:
4.0

Customer did not leave a comment.

MIchael C. 
Rating:
5.0

Customer did not leave a comment.

GENECZKO LEO C. 
No reviews have been submitted for this location.

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