Customer did not leave a comment.john P.
Customer Reviews for Prime Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.oleg S.
The truck was not swept or cleaned. Cigarette butts in the ash tray and wiper blades need replacing. Broken glass in cargo compartment.Dave A.
I was charged $57.10 and I returned the vehicle the day it needed to be returned and I do not understand. I tried to see if there was anything we needed but he said I was good, sent me on my way then charged me for some unknown reason when back was swept out and everything.Hannah G.
Get employees that are helpful. The facility was crowd with no parking. He charged me $25 for a little dirt on the running board and floor board. Ridiculous!Frances S.
This truck ran AWFUL ot caused damage to some of my personal belongings and caused me major delays in my move I could not go past 50 on freeway I ghad to take back roads a That added more miles to the truck I would give this experience/ truck a big F F FMaria R.
Customer did not leave a comment.Kevin R.
Gas level was stated but was only at 1/4michael R.
Good serviceTammi J.
Customer did not leave a comment.Michele J.
Update pic of key box on website. Didn't look nothing like oic.Karen G.
The U-Haul was in terrible condition. Check engine light went on and off - and WAY to expensive. Check in process was an absolute pain.Makayla B.
Customer did not leave a comment.Sean D.
Truck battery went down and it wasted 3 hours of my time. Truck was dirty and not cleaned nor well maintained.Zameer A.
Customer did not leave a comment.CHristopher A.
Van was super dirty. I don't understand all the photos to view cleanliness since it was filthy when I received it. Bad customer service.Michael L.
Customer did not leave a comment.Gabriela A.
Customer did not leave a comment.SAMUEL B.
Customer did not leave a comment.Joselito D.
Truck was given to me with a drop of gas so it was returned with a drop of gas. Was also parked in an odd location for its size. Kind of a pain in the butt, backed it into a space to make it easier for the next guy.JACQLYN E.
Just Keep doing what you're doingRILL O.
I reserved for 9 am. When I got there it was closed and I did not receive a notice to use the 24/7. When I went to the 24/7 I couldn't get into it. I called two different people at u haul and one said I was at the wrong location and the other told me to call a specific number which I was put on hold for 35 min and never got anyone when the said it was 15 min wait. So I called u haul on auburn and spoke with Dan and he helped me get my reservations done so I could get the code for the lock box. He was kind and very helpful. I only wish I got his last name so I could have him recognized for all his good work and effort with me. After 2and 1/2 hours I was on my way.Linda M.
I would rent a uhaul here again. Highly recommend highly and professional.SPENCER K.
Didn't tell me if a second pad lock on the truck which I had to go back and get the combo for. Only had a large 20 ft truck and stated no such thing as a 16 ft truck but I get them all the time at other locations. No sense of urgency on check out. Attempted to charge me for 2 days until I caught the error. They tried to push me off and tell me there was nothing that could be done. I challenged it and they finally made the correction.DANNY P.
Customer did not leave a comment.LINDA P.
I never ever got a U-Haul from you motherfuckers I don't know why are you send me the survey I'm living in Florida and I'm receiving calls from you motherfuckers every single minute for fucking U-HaulJADE B.
Customer did not leave a comment.Devin H.
Customer did not leave a comment.Dawn R.
Equipment was not there. Location had to reservationTadd P.
Customer did not leave a comment.Lonnie B.
The locations were fine but the company itself are issues. My reservation got changed three or four times before I picked up the truck and when I was trying to call the pick up location I was put on hold for about a half an hour each time I called and was disconnected quite a few times. The whole experience was kind of frustrating.Kimbria A.
Customer did not leave a comment.Kathy L.
Customer did not leave a comment.Avelina Y.
Customer did not leave a comment.KIEFERSCOTT W.
Customer did not leave a comment.Joe C.
Joyce is awesomeFelisha H.
Customer did not leave a comment.David B.
Make a vehicles are clean before they go out.Ronald E.
Nothing to add. Very friendly. Fast efficiency service. Easy in and Easy outRonald E.
I had requested a different pickup location, confirmation email gave me a different location, not happy with that because I had concerns about mileage. Didn't realize the change of location until I got to the requested location.Makereta L.
Customer did not leave a comment.Julia M.
Great attentive customer service. Very friendly and respect for my time.Steven L.
You all were very efficient. Thank you for helping to make my move worry free.. Belinda ClintonBelinda C.
No improvements I can think of.DENISE D.
Customer did not leave a comment.laura E.
Customer did not leave a comment.ANDREA W.
I did not know this was my location until I got to the u haul store I had selected. Then, they told me to drive here which was an additional 20min away. They had good customer service, it was just farther away than I would have liked.Taylor H.
Customer did not leave a comment.EARL F.
Customer did not leave a comment.chirs S.
Customer did not leave a comment.Earl F.
Customer did not leave a comment.NICHOLAS J.
There a brand new with Uhaul, this was a nightmare destination for me. The manager can not drive a truck nor unhitch a dolly. He should not be in the trucking business at all. I needed to drop my truck & keys off when they were closed & they provide no drop box for that. He was rude to my daughter, and has no understanding of the situation with moving & being to single women trying to do heavy labor. This Uhaul facility should be shut down, he's an SOBPatricia G.