Customer Reviews for R&M Self Storage
(U-Haul Neighborhood Dealer)

409 reviews

3 Maverick Pl   Paradise, NL A1L0J1

(709) 782-0348

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(709) 782-0348

3 Maverick Pl
Paradise, NL A1L0J1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Poor management

Rick B. 
Rating:
5.0

Super helpful and easy to deal with Rep @ R&M. Thank you!

Mike M. 
Rating:
5.0

Little to no security. We did not have many valuables in the locker however it would have been easy access should anyone wanted to gain entry.

IAN MICHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF T. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Chelsea V. 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Very friendly service person! Thank you

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
3.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

AMJ C. 
Rating:
5.0

Customer did not leave a comment.

Graham W. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Sheldon J. 
Rating:
5.0

Customer did not leave a comment.

AMJ C. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Nothing

calvin T. 
Rating:
4.0

Customer did not leave a comment.

Maxime D. 
Rating:
1.0

Booking confirmed but vehicle was not available when I went for pickup. Person in the counter was not aware that there was a scheduled booking, not sure how? Just to haul a queen mattress I had to pick 26' truck. Disappointed the way uhaul handled my booking.

Ajay Chowdary N. 
Rating:
5.0

I didn't need it but there wasn't any dollys in the 26ft supermover. It would be nice for trucks to be full on fuel at pickup.

Dillon C. 
Rating:
5.0

I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.

Sean B. 
Rating:
5.0

I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Don H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob P.  |  Overall Experience 
Rating:
5.0

24 hour access made this facility super convenient and the person who was working was always helpful.

Derrick W.  |  Overall Experience 
Rating:
4.0

When I had equipment issues due to icy conditions, R&M was very helpful switching out equipment in a timely manner. However I should note that the running lights went out on the trailer mid trip. It was in winter conditions, but if there's anything that can be done to make the electrical system more robust, that would be a benefit.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

NELSONGILBERT C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Great service and convenient location .

John P. 
Rating:
5.0

Great dealer and great service. Would definitely recommend. Thanks.

Dustin Russell T. 
Rating:
4.0

Trailer was great but a little pricey for the time it was rented. Only needed it for approximately 30 hours but had to pay for 48. Checked with manager for cheaper rate but nothing they could do. Probably won't rent again.

Paul Jr. D. 
Rating:
3.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Dakota D. 
Rating:
5.0

Excellent customer service they were very helpful and knowledgeable

CASSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
5.0

Good experience with staff and storage unit. There is a lift if you have a unit on the second floor. Drive up and load, which is perfect. I would use this location again and have already recommended it to others. Thank you

andrew l.  |  Overall Experience 
Rating:
5.0

All my stuff got moldy and had to be thrown out.

Jeff P.  |  Overall Experience 
Rating:
5.0

I messed up by locking the truck door and dropping the key before I did the on line check in. Maybe ensure customer is aware of the need for km reading and pics during drop off.

DAVID B C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany Maria B. 
Rating:
3.0

Customer did not leave a comment.

ALICE M S. 
Rating:
1.0

The people were super friendly and helpful! Location was remote and having to go to someone's home to pay was somewhat strange and unusual……? Not to mention the terms we agreed to when we rented the uhaul, we were called 3-4 times about if we were still coming to pick it up, etc. Annoying.

Nicholas B. 
Rating:
1.0

The truck stank like something dead was in it. The back of the truck was caked with mud and dirt.

Salena C. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

The drop of was smooth and quick.Not one issue.

Roger H P. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Darren Neary B. 
Rating:
5.0

Bad smell in cab. other than that great service.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

DAVID WAYNE D. 
Rating:
4.0

Truck 3383 has a defective park lamp circuit on its 4-pin trailer connector. The 7-pin trailer connector is OK.

LESLIE N C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN WESLEY O. 
Rating:
5.0

4 x 8 trailer was clean and in great shape, good tires. Staff were helpful and courteous. Thanks

WAYNE W. 
Rating:
5.0

The attendant was very professional and helpful. The trailer was clean and well-maintained, and pickup and dropoff were seamless.

Gerald Julian M. 
Rating:
5.0

Customer did not leave a comment.

ALEX WILLIAM J J. 
Rating:
4.0

You should offer partial daily rates, and include100 free KMs. I use haul every couple of months and it's annoying I pay more for mileage than your advertised $20-29 rental rate. That rate is simple a deception. My $19 rental for 4 hours cost me $100. I might consider an alternative next time.....

Anthony M. 
Rating:
1.0

The truck was extremely noisy due to a exhaust system leak. Associate said it wouldn't get fixed. Also, he was annoyed that too many customers were showing up at closing time. Also, the fuel surcharge is beyond ridiculous. I paid $128 for 18 litres of fuel.

Fred D. 
Rating:
4.0

Update your systems very slow.

philip O. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

n/a

Darren Neary B. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

paul wadland A. 
Rating:
5.0

The van wasn't immaculate but it's a moving van. The two young men who served me were Harrison & Brandon, I believe. They were so courteous, I am completely satisfied with my experience.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Morgans F. 
Rating:
5.0

Customer did not leave a comment.

paul wadland A. 
Rating:
5.0

Customer did not leave a comment.

Lester P. 
Rating:
5.0

Customer did not leave a comment.

Charmaine P.  |  Overall Experience 
Rating:
5.0

Service was fast and friendly. Equipment was a pleasure to operate and the perfect size. Very pleased.

FRANCIS H. 
Rating:
5.0

Customer did not leave a comment.

JOHN J H. 
Rating:
2.0

Received the truck with 3/8 tank of gas. Had around 200 km round trip so unsure of the gas efficiency of vehicle so decided to put 80 dollars gas in tank. Once use of vehicle was complete I had returned the truck with over 5/8 tank remaining thereby leaving me out around 40 dollars of unused fuel for the next customer. Should be receive full and return full. Will not use the service of U-Haul again but will use competition instead. Vehicle interior could have been cleaned as well, some trash items left behind from last rental. Upon pick up, keys were just handed at counter, customer had to find vehicle and do inspection himself of any apparent existing damages so as to not be charged for anything not detected from last rental. Would not recommend U-haul or use in future.

Barry R. 
Rating:
3.0

Did not receive an electronic copy of receipt.

Jean-Marc C. 
Rating:
5.0

The Lady and Gentleman that I had the pleasure of dealing with at this location were professional, knowledgeable and pleasant. I can not think of anything thst is needed to improve their performance or the quality of the equipment.

Agnes H. 
Rating:
3.0

I couldn't get the truck I wanted at my location so I had to make a round trip to the nearest city the only gd thing was that they gave me a truck and some extra miles

michael B. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Good

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Derrick D C. 
Rating:
5.0

The young man that served me was very kind and helpful

Juanita J. 
Rating:
2.0

I returned the truck at 730 pm and the area is VERY dark unless you park right next to the building. It took me more than 30 minutes to return the truck using the online app. Internet reception was terrible and I was so frustrated when done I could have cried. Note to self: drop equipment to Kenmount Rd or return during business hours if possible. Having said all that, I rented 4 vehicles in total over the past 3 weeks with very positive experiences. The truck I returned last night does it run well and there is a floor hatch that springs when you walk on it. Dangerous trip hazard.

Elaine W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cassie R. 
Rating:
5.0

Fantastic spot. Much better than the larger spot on Kenmount Road. The guy there gets you on the road quickly and knows his job well.

Cory C. 
Rating:
3.0

Customer did not leave a comment.

Gerard C. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Nothing

Terence M. 
Rating:
3.0

have vehicle half clean.have the vehicle with more than 1/4 tank of gas.full of bugs all over the windshield.terrible had to take home and hand wash.truck was obviously been driven across the island.dried mud on floor.

Pat C. 
Rating:
5.0

Customer did not leave a comment.

Byron Craig P. 
Rating:
5.0

Nothing

Clayton M. 
Rating:
3.0

The cab of the truck was really dirty when we got in it. When returning the truck, one of the questions I was asked was if the truck is clean after I left it and had to take a picture of someone else's mess. Because it was after hours I couldn't talk to anybody and I was concerned that I would be charged for it. Normally I don't write reviews like this and I wouldn't mind it so much but with COVID-19 happening and with the amount of dirt that was in the cab, there was no way the truck was sanitized or cleaned in any way after the last person used it. There were coffee or other drinks stains and the steering wheel and any buttons were sticky. The man working there when I picked it up was very nice, and other than the fact it was really dirty it did what we needed it for. This is just a reminder that with COVID you should clean the cabs of the trucks before giving it to another person. Thank you for your time!

Cassidy J. 
Rating:
1.0

The Km's need to be checked with the client. I was over charged significantly and had no recourse. Terrible service. Will never rent with you again.

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

helen N. 
Rating:
1.0

Hire someone else. It's a really unprofessional experience with the guy there mumbling, fumbling, confused, and making the process take a really long time. I've used the Kenmount Rd location many times and they are pros! But this Paradise location is in need of serious help.

Kieley H. 
Rating:
5.0

Customer did not leave a comment.

jason G. 
Rating:
5.0

The staff were super friendly and able to accommodate and answer all of my questions. The vehicle rented, while fully operational, did have the check engine light on which caused me a bit of a concern that I may break down somewhere along the way. Luckily I did not. I would still recommend them as they were great to deal with.

Christopher W. 
Rating:
5.0

Didn't see anything that I can complain about.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

alexis W. 
Rating:
1.0

Over charged so that's not ok

nick M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Karie B. 
Rating:
5.0

I got great customer service over all everything went smoothly...I would rent from your company again...Thanks

wanda C. 
Rating:
5.0

Customer did not leave a comment.

Tonia K. 
Rating:
3.0

Friendly service great experience nothing bad to say

Wanda C. 
Rating:
2.0

lot is too small. difficult to hook on the trailer. no space to turn around.

ann C. 
Rating:
1.0

make customers aware that they need log book and keep them up to date

Kevin K. 
Rating:
5.0

When I got in the Uhaul to prepare to travel, I had to wipe the seats down with disinfected product, the wheel was sticky, the floor had old food like ketchup chips, even something like froot loops, the dash area was rotton with dust and sticky pepsi like product, the cup holders had old dried up beverage stuff like juice etc... Took me almost an hour to clean it. The truck smelled like smokers were in it. There was previous renters who had the truck info in the compartment on the passenger side. I didnt even want to drink a coffee in it. But I cleaned it and I was ok after. Going forward these trucks should be looked at before renting out to people. Terri

Terri B. 
Rating:
5.0

Great people and Service.

Jeremy L. 
Rating:
2.0

Reservation process very easy. Storage unit was not shoveled out and I had issues opening and closing storage unit door.

FAYE F.  |  First Impressions 
Rating:
4.0

fast and friendly service. very helpful

Privacy R.  |  First Impressions 
Rating:
4.0

The ground is very unlevel for turning around a vehicle for the back lot of storage units. Other than that, amazing facility. Love the elevator!

Privacy R.  |  First Impressions 
Rating:
3.0

Good

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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