Customer did not leave a comment.chris Z.
Customer Reviews for R&R of Greenville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Communication was challenging at time during this very important and expensive process. Everything worked out in the end - however there was confusion on my order about it being delivered and I would never had made arrangements to not have it delivered to my storage unit because I do not have the means to pick up at the Uhaul facility and load and unload. Then an additional $106.00 fee was added for delivery -I did not know about this charge in the beginning of my process when I made my initial reservation. Over all I was happy with everything it was intense to make all the phone calls and understand everything. The auto WD did not work at one point and no one let me know. It was, at times very stressful and things were not always made clear through communication and 1-800 Numbers - In the end the billing department Kevin and Heather here in Akron Ohio were extremely helpful and knowledgeable!! Huge help for clarity and problem solving :-) Best regards, Ellen AlexanderEllen A.
Make sure the store is open and someone is there besides the service techJason W.
When I originally selected this location, U Haul gave it to me based on my home address. There was a U-Haul location less than two miles from my house, yet U-Haul directed me to a drop off location 15 miles away!!!! In fact, there were 2 locations less than 3 miles away!!!! I had no idea proximity since I am new to the area. NOT HAPPY!!!!BERNADETTE G.
Customer did not leave a comment.NEAL Z.
Customer did not leave a comment.cori H.
Customer did not leave a comment.CHANNAY B.
Customer did not leave a comment.DOUGLAS MICHAEL J.
Excellent Dealer none better ....GERRY S.
Customer did not leave a comment.Michael W.
With our experience I definitely do not recommend using U-Haul for pods it ended up costing us more in the long run that it would have been to just use Mayflower or some other mover. Not satisficed at all with U-Haul but there were some special people along the way that made it happen.FRED H.
The whole 24/7 ride was too much of a hassle. No one explained how to log in, the email wasn't helpful and 38 miles was not enough miles at all for not being in the city. Not to mention the closest pick up location was 20 miles away from where I was going to load up. Very confusing system, customer service was not much help and just kept getting transferred.Luis V.
Customer did not leave a comment.Dilson B.
Customer did not leave a comment.SHANTELLE S.
Customer did not leave a comment.DANIELLE D.
Please don't let this reflect on the actual location as this is more about the UHaul process and not the people. The truck I picked up had been rented by what was suspected to be someone living in the truck because of how it was returned. The cab smelled of body odor and the box was a bit dirty. The local agent had attempted to clean the truck as best they could but this truck should have been taken out of service and detailed to remove the odor.JAMES O.
Having used Uhaul alot, I used quite a few. This truck had the worst ride ever. I had to keep headlights on bright to see I.n front of the truck and nobody noticed they were on bright. The truck leaked water on boxes i had. Alot of water leaked. When u reach 70, you noticed you had trouble holding down the shaking of the front end. And 75 was impossible. The truck had food still in the truck from previous riders. I found the checking in after hours difficult for me. I couldnt hear the operators instructions because of the highway. What yall said would take 10 minutes took an hour and half out of my time. I already had taken pics of speedometer, the truck but i had to retake them because of your system. I would like to see a faster system to check in. If you could tell customers ahead of time what to expect would be help. I would had felt better for someone to have met me at the location to be checked in even though it was sunday morning. The truck had alot of mark's, dents that I had to note that werent marked when I got the truck. All the issues I had were not with the dealer. They were there upon checking in and were great people.Randy L.
Customer did not leave a comment.JAMES P.
Not a thing, excellent U-haul DealerMAX EDGAR P.
Customer did not leave a comment.KRISTA H.
Customer did not leave a comment.JULIANA M.
I DID NOT RETURN THE TRUCK ; MY RANCH HAND DIDDwain H.
Customer did not leave a comment.ANITA S.
Customer did not leave a comment.Savannah D.
Everyone I dealt with at Uhaul in Fairbanks Alaska and Texas were very helpful. Thank you.GREGORY W.
Customer did not leave a comment.Michael M.
Terease and Steve were Awesome!! They made our move so much less stressful!! Thank you for all you did for us!!ELIZABETH L.
Customer did not leave a comment.Teresa Y.
Not much room for improvement. The staff addressed all my needs!ROBERT AUSTIN G.
The lady running this location is exceptional! She is so helpful, friendly and informative... I HIGHLY recommend using this location. If I need a Uhaul again... this is where I will only go to... Can not express how pleased I am with their customer service! Thank you :)TAMRA B.
The place was fine but apparently someone did something wrong because im still being billed for tolls that i did not do. I cant get any help from uhaul. They just kerp trying to make me pay them when the dates are after i returned the truck! Uhaul customer service is terrible!AMANDA R.
Took a different trailer to college stationJENELL B.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Jeffery B.
Nothing everyone was greatGerald C.
Great people at R&R. Very friendly and helpful!Jada P.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.Sara S.
They are Awesome!!!Michael W.
Nothing it was greatShawn S.
I ordered an appliance dolly and 20 moving blankets neither of which were in the truck.Breanna B.
The only problem I have with UHaul is that when I set up the rental they setup the pickup 45 miles away. This dealer corrected it immediately. Beware that UHaul will try to change the pickup location. They did the same thing several months ago when renting from Minden and they wanted me to pick the truck up 40 miles away in Shreveport. They lost that business because I had to cancel and rent from another company. There should be no reason for changing pickup locations especially when I set it up weeks in advance.James B.
Customer did not leave a comment.Roger S.
Got truck. Went 100 yards from house and front passanger wheel bearings locked up. Didnt send a new truck to swap. Just towed to new apartment unloaded my stuff and advised me to pick up New truck in tbe morning. Barely extended my rent hours or mileage. Charged me out the wazoo for miles. Simple move was the worst nightmare of my life. Even the lady told me "no extra charges" but still charged. Will never and i mean never use uhaul again.Gary G.
They were the most pleasant and helpful people to deal with! I would highly recommend them/this location to anyone. I had a great experience and am very satisfied and pleased with every part of the transaction! Thank you so much!Tamra B.
Was closed when truck was dropped off. Swept truck and cab and did not received $25.00 discount.Denny M.
Customer did not leave a comment.Shelly P.
When loading, I did not notice the ramp was actually on the trailer not the U-Box. It would be nice if the ramp was attached to the U-Box.So when unloading that one step down was where I had to get help unloading. Maybe you could put slots to hold a ramp and rent the ramp out???Joy S.
Customer did not leave a comment.WILLIAM EDWARD S.
Everyone was nice.Gracie H.
Customer did not leave a comment.william W.
Customer did not leave a comment.KATHY D.
Customer did not leave a comment.Robert G.
Nothing. Keep doing what you are doing.Texas Book C.
Customer did not leave a comment.Chris G.
Allot of oil inside the truck .why they didn't clean it?Saleh M.
Second rental and as always was very well satisfied! A big thank you and atta boy for the folks at R&R!!!C. W.
The owner, Mr. Simms greeted us outside and helped us unhook the trailer. We have used them several times and he and his wife have always been very helpful. Would highly recommend using them to anyone.Kaleb M.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Shelly P.
Customer did not leave a comment.Manuel C.
Customer did not leave a comment.Anthony N.
Customer did not leave a comment.Ronnie S.
Customer did not leave a comment.Harold B.
Customer did not leave a comment.Missy M.
Couldn't put the steering wheel downConnie R.
Customer did not leave a comment.Connie R.
Great customer service at R&R.Wesley L.
My experience with UHaul and Moving Help was outstanding! I truly expected the worst and instead received almost everything exactly as scheduled. (Movers were a few hours late in delivering the UBox but that wasn't a problem.)Susan G.
Customer did not leave a comment.Stefan S.
There was a terrible smell of dead mouse in the cab of the vehicleMonica S.
Staff is very courteous and helpful. R&R Website depicts Saturday hours that are no longer valid and should be corrected to assist customers in making long distance pick-up plans. Staff offered alternate weekday afterhoursJon H.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.Don O.
Vendor is very organized and competent. Equipment as excellent and provided on time.Robert D.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Dwight T.
Both husband and wife were excellent. Equipment was clean and fully function all the way from TX to VADave B.
Thanks for making our move so easy ??????Calvin B.
the truck worked well all the way . when we unloaded the house wares we found the overhang above the cab leaked water and we might have trouble with a table that got wet that we had in that area.Bob O.
The truck was clean and ready to go R&R are great folksDavid D.
clean good running truckRay N.
I can"t think of any. The manager could not have been niceer and the service and equipment were outstanding. A++++JAMES J.
I dropped the truck off overnight and put the key in the lockbox after taking a picture of the gas and mileage. So these questions do no apply.Amy W.
R&R is always courteous and their trailers are always clean and available. I will use only this Greenville Texas location, when at all possible. Yes, I would absolutely refer them to friends or family in need of Uhaul servicesscott C.
Very friendly and knowledgeable personnel. Inventory was well organized and available.WILLIAM G.
do what you promised instead of giving me old junk that was meant around town onlyTom K.
Customer did not leave a comment.Judy S.
Great staff!Barbara D.
Those fellows were great.PRESTON D.
Customer did not leave a comment.glenda W.
This location was good. My first attempt to rent trailer from Uhaul on Stonewall St in Greenville would not honor the online price.Nathan L.
Customer did not leave a comment.Larry R.
Experience at Quinlan, Texas location is not applicable as they were not open on Sunday when we dropped the equipment offDavid F.
The 15' Moving Truck did not have cruise control or a CD player. I don't know if it's company policy but to give a customer a truck without cruise control when the trip is expected to be over 700 miles is not ideal. The lack of CD or AUX jack was simply boring. It's a long trip. I need more than the four channels of radio in the Texas panhandle. The truck was relatively new so I'm surprised these "basic" options were not included.Gwendolyn Y.
Customer did not leave a comment.Gwendolyn Y.
Customer did not leave a comment.John F.
Bring a jack to help lift the trailer off the ball. Tongue is VERY heavy.Janice C.
Drop off was simple. We were there after hours and I called the help line to make sure we were doing everything needed. The help desk was very polite and helpful.eric H.