Customer Reviews for Regina Carwash
(U-Haul Neighborhood Dealer)

1,264 reviews

20 Hesse Bay   Regina, SK S4R7Z9

(306) 522-2370

Location Hours

  • Mon-Sat: 8 am - 8:30 pm
  • Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(306) 522-2370

20 Hesse Bay
Regina, SK S4R7Z9

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8:30 pm
  • Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Leia P. 
Rating:
4.0

Organise the yard , especially ehen the customer has to pick up a trailer that is locked behind two trucks.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Danny H. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

ram S. 
Rating:
5.0

Customer did not leave a comment.

Hussein R. 
Rating:
5.0

Service was great checking and checking out, the one worker told me it was better I go fill up the rental instead of it coming out of the credit card when I returned it. I can't say enough of the great treatment. One thing maybe could let the people know about the tow/haul light and how it works.

DarryleDella W. 
Rating:
5.0

Customer did not leave a comment.

kirsty J. 
Rating:
5.0

Customer did not leave a comment.

kirsty J. 
Rating:
1.0

The staff working there was fine to deal with. It was not a 16 year old teenager's fault that U haul changed my reservation twice to two different locations and then did not have a truck the size I needed for my rental at the time I had requested. Completely unsatisfactory service from U-haul directly! (not the pick up location). Over priced too. A rental for 4 hours cost me 90$. The only reason I rented with U haul was because they were the only ones available on a Saturday pick up. Our next fundraiser will be planned weekdays so we can rent from a different company because if this experience. If I book a hotel, I get the room I booked, it does not get changed to two locations before my stay. U-haul needs to work on their reservation system!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
5.0

Fantastic service

John N. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
3.0

Didn't receive paper receipt at drop off

Ron T. 
Rating:
5.0

Our uhaul was due back at 8pm. When we arrived back with the largest van available, the spot we took it from was taken. So we decided to park in the spot behind it which required us to manoeuvre this enormous truck back around, through a small alley and then maneuver it into a narrow spot. This took us about an extra ten minutes. When we pulled up, we ensured we got all belongings or other items out and in clean condition. When we initially opened the back door, it was open. I then realized I may need my ID so I closed the door and grabbed my id. When I went to go back inside the door was locked. I tried to knock and call. After a long hot and exhausted day of moving three separate house holds out of town, our minds were a bit tired, but we tried to figure out how to leave the key in the drop box but couldn't figure it out, so we went around to the front and the door was open. We entered the building and there was one younger guy washing something. We stood in the store area and waited a couple mins before the guy came in. Instantly the aggression was felt as when we said,”hey, we're just here to drop our keys off that we're due at 8.” His instant response was, “I don't return rentals after 8pm”. It was 8:03pm. After a bit of shock and confusion and confrontation, I asked for his supervisors number. His immediate response,”why. Why would you want that.”. So I explained how unprofessional and confusing it was that we were there with the uhaul before 8pm, cleaned and filled with gas. Eventually he gave me some number that lead me to some general help line or something which I didn't discover until after we had gotten back in the car. When I asked if this was going to cause me any extra charges he just stated “it will charge from when you returned it” in an extremely condescending tone. By the end of it I just asked how can we return these. He pointed to the back door and said you go back around and put them in the drop box. When we explained we had tried and couldn't figure it out he brought his tone up a pitch and said in the most condescending tone how to do it as if we were children. I was in absolute utter misbelief and decided to remove myself from the situation.

Kasja P. 
Rating:
3.0

The trailer was missing a tie down hook. The attendant provided the hook but did not have the wrench to change it. We had to travel across the city and ask another U-Haul location (1535 Park St) to change the hook. They were very helpful and got us on our way!

Mark S. 
Rating:
3.0

Interior was clean but exterior had mud all over it.

Chad G. 
Rating:
2.0

Upon pickup my Destination was changed, kilometers reduced and return date shortened. Was told it would be corrected in the system but no new paperwork was needed, 2 days later I got a call to return to the new location, so it was NOT updated

Courtney K. 
Rating:
3.0

Have trucks fuelled fully upon pickup not at 1/8 a tank.

Kenneth A Z. 
Rating:
4.0

The truck had pieces of broken glass on the floor. It would be nice if it was clean. Also, I ordered a furniture dolly, an appliance dolly, and 6 blankets. I was given a furniture dolly. She did have a utility dolly, so She gave me that. She went through the trucks and found 4 blankets in the cab of one of them, and gave me those. I was disappointed that I didn't get what I ordered, but I appreciated her effort to provide blankets.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

This particular uhaul is wonderful. The fact that uhaul fucked up my rentals, not once, but twice in a week, not allowing me to pick up my 24/7 access truck

Riley R. 
Rating:
3.0

Customer did not leave a comment.

Owen G. 
Rating:
5.0

Customer did not leave a comment.

Aj S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

This location was fine. The guy there was friendly and helpful.

Greg F. 
Rating:
3.0

No furniture pads or dollies were available at this location. The truck made strange grinding noises whenever I used the brake. I had specifically ordered furniture pads online and then, when I showed up I was told uHaul had altered my order.

Adam L. 
Rating:
2.0

Better customer service and less attitude from the attendants. I will personally not be using Uhal in the future due to their attitudes and approaches towards me

Stephen B. 
Rating:
2.0

The person didn't assist to get the vehicle ready because he claimed there were no staff to get the vehicle out of the parking lot which was very complicated. Did not show the vehicle personally. Did not wanted to check the damage in the vehicle. Did not wanted to review the pictures I took at the pick up time. It seemed he didn't care too much.

Enrikhe P. 
Rating:
4.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

gurdeep S. 
Rating:
4.0

Customer did not leave a comment.

Augustine A. 
Rating:
3.0

Customer did not leave a comment.

Tannis C. 
Rating:
5.0

The girl was VERY helpful at this location! No problems what so ever.

kerry B. 
Rating:
3.0

It's a car wash, so I wouldn't call it clean and inviting. The staff however were very pleasant and helpful and the return process was seamless.

John G. 
Rating:
3.0

Truck that I had was very dirty. I had to sweep the inside before loading my furnitures.

Genina I. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Woman who served us was very friendly and knowledgeable. A pleasure to deal with.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Parker K. 
Rating:
5.0

Great customer service

Debra N. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

The vehicle/truck was dirty on the inside and muddy on the outside The weird part is I picked it up from a car wash place …. Go figure!!!!!!

Lillian P. 
Rating:
4.0

After starting to load the van I realized that the cargo bay hadn't in fact been cleaned all that well by the previous renter(s). There was lots of dirt / dust / detritus and little broken bits and pieces of things. Clearly it hadn't been swept out. I inevitably seem to be the one who has to make up for the poor job of people who came before... Also, when I went to turn on the cargo bay light to sweep after unloading, I discovered it didn't work. There was no bulb. And the fixture looked weird and maybe there was even something wrong with the fixture as a whole, I don't really know. *sigh* Shouldn't that kind of thing be dealt with before the vehicle goes out for rent again? Very frustrating. Fortunately cellphones make for passable flashlights these days...

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

NA

Lynn J. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Barney S. 
Rating:
1.0

Very poor instructions on pick-up and return. Truck was filthily on the inside (dirt, empty pop bottles under the seat, mud on the inside of the windshield. truck on outside was not very clean, oil pressure gauge did not work. After return of the truck was charged an additional 47.00 for what I do not know yet because I have not received the final bill. Its been two days and still waiting for them to send it via email. Walked into the office area at 3 minutes to 9 when they were supposed to open and employee told me I had to wait till 9 when they opened, not very good customer service. would not recommend renting from this location.

Jeanette B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie Barber S. 
Rating:
3.0

Clean vehicle, truck cab and back! Had to sweep out before loading.

Sharron M. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
3.0

Service excellent

Tom Y. 
Rating:
1.0

We loaded the truck once we were done the door would not lock there was a problem with the door called for service t once they arrived they could not fix the door so the service guy cut the cable to shut the door and my 250 dollar dolly was left inside and the truck was taken back to the rental place and you guys were charging me for a problem that you did not fix and it was your fault and I would like my dolly back and no one knows where it's gone anymore dolly was brand new .when I went there the guy working there was rude told me if I could open the door I could get my dolly .

Connie R. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Aftabuddin H. 
Rating:
2.0

I rented a 26-foot truck from here on a Saturday in April of 2022. I tried to book the truck at the main u-haul on Park street but U-haul called me and said my only option for that truck was Regina Carwash. I was skeptical because I needed two furniture dollys and two utility dollys because we were moving to an apartment down a long hallway. I questioned the u-haul representative about whether the Regina car wash would have my requested equipment after reading several reviews on here that said they never have the proper equipment there. He guaranteed to me that they would have everything I requested. When I say equipment I mean everything but the trucks. They seem to always have plenty of trucks. Of course, when I got there to pick up the truck they did not have any utility dollys and the woman at the counter told me she hasn't seen one in two years and that they are very hard to come by. They did have the furniture dollys and some appliance dollys that I used which were not ideal. If you need equipmnent from here I would not expect to get it. They seem to just give it out to whoever wants it and do not really have any kind of proper booking system for your requested equipment. U-haul also must know this, I mean just look at all the reviews about it. But they still guarantee equipment and keep sending people there even though they may not have the right equipment. The funny thing is that when I dropped the truck back off there was a utility dolly there even though the woman at the desk told me she hasn't seen one in two years. The truck was also a piece of garbage and felt like a death trap on the ring road. It was very dirty inside and the back door was covered in mud but this is not as important to me personally. The people at the counter also never check any of the trucks. They don't check anything before you leave and they don't check the truck when you return. Not even the fuel level you are supposed to leave it at. This is either a good thing or a bad thing depending on if they blame you for something. It is just easier to go the main u-haul on Park street as you know they will at least have the equipment you request.

Jesse B. 
Rating:
4.0

Full gas tanks

JJ L. 
Rating:
1.0

Worse place.nobody help you while picking and dropping, and i injured at the location very badly. Not recommended in my life.

Akash S. 
Rating:
4.0

Customer did not leave a comment.

Sheena B. 
Rating:
3.0

The equipment was reasonably clean but I had to scavenge a 4wire cable off the neighbouring trailer because the one on the trailer I rented was broke - minor issue but would have been a bigger problem if there wasn't a cable on the trailer next to it.

Erik P. 
Rating:
4.0

Customer did not leave a comment.

Ermir D. 
Rating:
4.0

Customer did not leave a comment.

Owen T. 
Rating:
3.0

It would be helpful if UHaul would allow the staff to assist in hooking up the trailer. They did inspect it after it was hooked up and checked the signal lights.

Marie A. 
Rating:
1.0

They lost our reservation

josh A. 
Rating:
4.0

Customer did not leave a comment.

Blaise W. 
Rating:
5.0

Everything was as expected. Will gladly use again.

Colin J. 
Rating:
1.0

They charged me the 75$ insurance after I said numerous times I do not want it. I called 6 different numbers that u haul employees gave me and they kept passing me on to someone else. 1/2 hr into our drive the radio stoped then the windshield wipers in a rain storm and 7 days later they still haven't gotten back to me. Do not rent a u haul.

Dave M. 
Rating:
5.0

Good

Levar R. 
Rating:
4.0

Customer did not leave a comment.

Erika N. 
Rating:
1.0

Customer did not leave a comment.

Lindsey L. 
Rating:
5.0

I can't think of anything the service was great.

gaylord W. 
Rating:
3.0

I was charged for a dolly but never got one, when I pulled away I stopped to open door to see of inside . I phoned the location and then said they don't even have then there. I said I was charged for one she said would make sure was taken off . It wasn't

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

wayne W. 
Rating:
3.0

Helpful staff

John T. 
Rating:
3.0

Customer did not leave a comment.

Kim J. 
Rating:
4.0

Customer did not leave a comment.

Perry F. 
Rating:
1.0

Nothing exceptional, truck was filthy inside and out with items remaining from the previous rental. Customer service on pickup and instructions were left lacking, which made return a longer than necessary process.

Mitch Z. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Overall experience was good

Balwinderjeet S. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
3.0

Customer did not leave a comment.

Terence H. 
Rating:
2.0

To have more specifications in contract... About safe move ..!!

Marc D. 
Rating:
3.0

Customer did not leave a comment.

Lindsay G. 
Rating:
5.0

Make sure all the lights work. This is my 3 time haveing a u haul where not all the lights did work

William V. 
Rating:
5.0

I was told I would get a refund from the person that initiated my rental if I return the vehicle before my 3 days are up.

EDWARD M. 
Rating:
5.0

Excellent service! The parking lot there was a tight fit so it might have been best that they have the trucks arranged with this in mind (there was a lot of back and forth to get our truck out from where it had been parked at pickup) but that's the only thing I have to share, otherwise it was fantastic!!

Scotty P. 
Rating:
5.0

Amazing customer service. Made picking up and dropping off the truck very easy.

Lisa S. 
Rating:
1.0

Customer did not leave a comment.

Tristan M. 
Rating:
3.0

Customer did not leave a comment.

Jessica G. 
Rating:
3.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Easy transaction. This means a lot to me.

DONALD C. 
Rating:
1.0

Not satisfy dealing with sales person.

RAJA AHTSHAM A. 
Rating:
2.0

Have vehicles not stuck - have tires that actually are safe and with brakes that work. Vehicle was abused and unsafe

Rob M. 
Rating:
5.0

Customer did not leave a comment.

VALENTINA V. 
Rating:
5.0

The front tie down straps on the car trailer need to be 18 inches longer for larger 33 inch tires

CAMERON H. 
Rating:
3.0

Vehicle Was quite dirty but I mean it's winter but still it should have been cleaned. Was not swept out. When ordering online I had requested two dolly's however this location didn't carry them and I was not advised so that would be good to know.

JESSICA T. 
Rating:
3.0

The inside of both the front and back were extremely dirty. I also ordered moving blankets and they didn't have any when I picked up my truck.

Michaela L. 
Rating:
5.0

Customer did not leave a comment.

ABHISHEK S. 
No reviews have been submitted for this location.

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