The U-haul was in very bad condition, the brakes were bad, and some of the headlight areas were cracked and the plastic surround from it flew off on the highway. The vehicle was terrible on fuel and we ended up having to make 2 trips because we were worried about overloading and breaks going out on us. We rented u-haul before and never received a truck in this bad of condition as this one. The headlights were very dim where driving at night was also very complicated. I think these vehicles need to be checked out and serviced better before sending them out.Angel W.
Customer Reviews for Stanley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Denise R.
The use of this vendor was predicated upon the original uhaul affiliates poor service. After reserving a trailer at another shop the agents didn't answer phone calls then stated they didn't have the trailer I had reserved. Thus on a scale of 1 to 100 uhaul gets a fifty. That is a failing scoredavid S.
Truck was never cleaned inside or out. Dead bug was smashed inside on windshield. Had to clean and wipe down truck myself.Todd M.
Small mini-mart without any signage on where to park truck. Drove right by the placeJames N.
Customer did not leave a comment.Alejandro R.
Mileage was not how it was on the paper it was more..Natalia G.
The lot was completely locked up when I tried to return my rental truck. No one answered the regular line or the after hours line. It was 7PMBrandon H.
Customer did not leave a comment.RACHAEL B.
No issues to report. Was quick and easy to rent.Brian R.
This was not location that we were supposed to pick up at it was 13 miles away. The truck was not filthy but the interior certainly had not been wiped down. The check engine light was on on start up and went off after a few miles, it came back on when it started raining and went back off when it stopped raining. The AC would stop working after about 20 minutes and would not come back on unless you turned it off for 30 minutes. I got pulled over (no ticket) because the tail lights only had 3 or 4 of the LEDS working of the approx. 15.Cameron C.
Would rent again from here anytimeFREDERICK F.
Fun effective and efficient place. The truck was beat up and we had to later get a major repair which cost us 5 hours of time!Darrell D.
Customer did not leave a comment.Kendra S.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Maria M.
the truck should have a full tank of gas- otherwise trying to match where the fuel gauge was while pumping is not easy-Donald M.
Customer did not leave a comment.bianca R.
Customer did not leave a comment.Stephanie Q.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.Rick W.
You could not wait until the day before the rental to inform the customer that they have to go to another city to pick up the equipment. The other customer I met while I was picking up my equipment received theirs for half off due to this inconvenience but I did not. I did not receive a dolly or furniture pass at pick up and had to visit two more locations to get them after spending a half hour on the phone with uhaul to resolve this. Overall, I lost half a day of time to load the truck and ended up having to pay for an additional day of rental. Just not happy.Dennis S.
Very ProfessionalShadikia C.
The online pickup took more time than I thought it should bejEFFREY J.
Customer did not leave a comment.Otilio D.
Customer did not leave a comment.Janet M.
Awkward location, hard to pull trailer into parking area.!Timothy S.
Customer did not leave a comment.John A.
Windshield was dirty inside and out. One headlight was dim.jose M.
The owner personally greeted me and assisted with removal of the trailer! I highly recommend Stanley Mini Storage!John M.
Employee gave little direction as to where to put the trailer and the location is not easy to put a trailer in anyway.Robert G.
Customer did not leave a comment.ANTONIO P.
Customer did not leave a comment.Charles W.
Nothing. Everything was perfect. Thank you!Iris N.
Know what you are doing- they put us an hour behind schedule because they did not know what they were doing. We were supposed to be in Avon but swirtched to here(no real notice) more miles and more money for youchristopher V.
I understand that this was the first time they were using the U-Haul system. the employees needed to be more trained. More employees were needed to take care of the customersJUAN D.