Do not use this outlet if at all possible, the manager or owner use deceptive business practices to charge you excessive fees.cynthia H.
Customer Reviews for Star Station & Automotive By Luna
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no place to pull into . We have a minivan and were pulling a 12 ft. Trailer. We had to pull into a narrow driveway and block traffic to other businesses. We entered office numerous times seeking help. They apparently were not staffed adequately. Not helpful at all.Sharon S.
Trailer was perfect escept had to pay xtra for straps and or blankets. Otherwise easy. It would have been better if the location can handle one-way situations rather than making me call a separate phone number to set all this up.Russell J.
The location was very friendly and helpful. They loaded the boxes into the back of the truck for me. Quick check out and return.Myles M.
Newer trailers with more holdownsMark S.
Customer did not leave a comment.Timothy N.
Customer did not leave a comment.Robert M.
The right tire developed a leak, so I had to fill it every couple hundred milesWilliam B.
Customer did not leave a comment.Darren P.
Nothing, all went smooth, and the staff was very nice.James D.
Customer did not leave a comment.Daphne W.
Free coffeeJoseph B.
fantastic serviceSteven S.
A new franchisee and dedicated to U Haul. Personable and professional. A bit hard to find but worth the effort.Dudley L.
Customer did not leave a comment.Charles R.
The phone-based check-in/-out process was broken, We couldn't find a button to check in within the phone app, so we went into the desk to ask for help. They *also* had never seen the app before, also couldn't figure out how to make it work, and then converted it to a desk-based check-in instead (with some difficulty). The van drove great while I had it. Then, when I tried to return it after hours, the phone app initially worked great and was intuitiveâ€¦until I finished the process. Then the only way to leave the "you're done" screen was the dismiss button in the top right, which then warned me I would lose all my progress. It didn't send me the transaction receipt until the next morning, and there was no indication within the app whether it was checked out or not, so it was confusing and stressful whether it had acknowledged I was done with the vehicle.Audrey T.
I was quoted $8 for protection but was charged $16. I won't select that option again!Karen S.
Would have been a meh experience except for what happened at the end of the day. We were overcharged for gas by a lot. The guy that helped us, Silverio was super nice and made sure we had a good experience. We took care of the rental, he looked out for us! very happy.Tory B.
Customer did not leave a comment.Muricio V.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.Eric J.
Easy online checkin. Friendly and helpful service.THOMAS L.
Very friendly and helpful owners. Our trailer was waiting for us and ready to go in no time! We'll definitely return when we need to move something againBill H.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Brett R.
The staff was helpful and friendly.David G.
The new owners were very helpful and nice. I'll send all my friends there.Tim Z.
nothing, You have it coveredCatherine W.
Customer did not leave a comment.Donald M.
Very accomodating to help me change the drop-off location.SCOTT W.
Customer did not leave a comment.Randy D.
XLNT SERVICE REP. Truck drove very well. Thank you, U-haul.BEVERLY H.
Customer did not leave a comment.aaron L.
Customer did not leave a comment.sandrine C.
The operators were great, kind, and very helpful. They took care of everything!!Nima A.
Customer did not leave a comment.Jonathan W.