Customer Reviews for State Street Stop N Go
(U-Haul Neighborhood Dealer)

243 reviews

400 State St   Rochester, NY 14608

(585) 672-6485

Location Hours

  • Mon-Fri: 9:30 am - 8 pm
  • Sat: 10 am - 8 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(585) 672-6485

400 State St
Rochester, NY 14608

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 8 pm
  • Sat: 10 am - 8 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Easy pickup and drop off.

George G. 
Rating:
2.0

We got to the location, there were 2 Uhall's in the parking lot and one was the size we were suppose to have. My husband went in and was told by the store manager they did not have keys for it....but he was working on getting us another one. After over 1.5 hours of waiting, another person returned theirs late. This was horrible. We paid a lot, should have have had to wait. Our plans that night were canceled.

Margaret K. 
Rating:
3.0

Chargers were added on without permission for service I didn't want and since truck wasn't available for out of town had to deal with on site customer service and never received a print out for fees and got charged for gas because truck gauged moved slow after putting in 30 for 20 that was needed and hit with gas charge of 25.99!

Deborah D. 
Rating:
3.0

I used the shared returned it was closed

Elcian M. 
Rating:
5.0

Customer did not leave a comment.

donnell T. 
Rating:
4.0

Customer did not leave a comment.

Cheryl R. 
Rating:
1.0

Location was under haphazard construction and looked like a junk yard. Also poor signage at this location, and for a drop-off site there was only one spot for a van

vern P. 
Rating:
5.0

They were available for me to drop the vehicle off early and were very kind. I was happy about how easy the process was.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

MuhammadFarhan A. 
Rating:
5.0

Customer did not leave a comment.

Dane S. 
Rating:
4.0

The back of the U-Haul was not clean and when I was driving the wheels pulled to the right

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
3.0

Right-side rear view mirror has been improperly repaired with 1) 2 panes of mirrored material, and 2) with mirrored material that is curved; not flat. Surprised that it passed annual safety inspection like this.

Joanne S P. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

The truck we reserved was not returned. We waited for an hour as the agent went to get us another. This was a larger truck 26ft We filled 25% of it. Had to get gas twice, upon returning the truck the agent said it gets 8 miles to the gallon. The truck was a terrible deal as well as more difficult to drive

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Amazing and fast

Isaac G. 
Rating:
3.0

We referring somebody only depends on me getting the rest of my money back that I haven't got back yet dropped it off an hour and a half early

Chanel C. 
Rating:
4.0

I really appreciate the usage of the truck. Thank You!!

janet J. 
Rating:
3.0

Customer did not leave a comment.

Theresa R. 
Rating:
1.0

The truck that I rented was not equipped for the proper move. The seat belt was broken and the Grier shift was jacked up n the oil light was on and the transmission on the truck was bad. The door in the back got stuck going up and coming down and so did the ramp going in and out.

Tahmonia J. 
Rating:
1.0

Actual location was filthy and it smelled Uhaul broke down 100 miles into 1300 mile trip

Laura Jane T. 
Rating:
4.0

Customer did not leave a comment.

katherine C. 
Rating:
5.0

The owner of the store, Jesse , was very hospitable and professional

Vadim D. 
Rating:
5.0

Thank you for your service I will be doing business with you again Whenever their need arises... Thanks H.V.

hope V. 
Rating:
2.0

Pick up went great. Drop off early no receipt and the individual did not log the uhaul drop until two days afterwards.

Benjamin P. 
Rating:
4.0

The guys were great. Very helpful.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Denna L. 
Rating:
1.0

Bald tires I got stuck in mud for 2 hours and their phone at this location don't work

Kenizha L. 
Rating:
1.0

Employees actually do their job

Raekwon C. 
Rating:
5.0

Fast and friendly service

Daryl M. 
Rating:
2.0

Customer did not leave a comment.

Valencia C. 
Rating:
1.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Your service over all was excellent the customer service was great the Gentleman I worked with was the kindest. Thank you it made my move so smooth

Teresa W. 
Rating:
1.0

The back wheels were completely worn down with no tread on it. Even with light snow on the ground, the wheels were constantly spinning due to lack of traction.

Michelle W. 
Rating:
2.0

I was given a truck with an empty tank had to rush and fill it up at the nearest gas station plus the steering wheel was sticky and smelled like tobacco

FADHL M. 
Rating:
1.0

gas tank empty

BRIDGET L. 
Rating:
1.0

I don't know where to begin,

Ken W. 
Rating:
5.0

Nothing

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
1.0

No windshield wiper blade on driver's side, discovered during snow, could have been dangerous. I had to wait a half hour for the customer service person to get back from his break when I returned the car.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

PHILIPPA M B. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
1.0

The represenitive was not inviting... They were smoking and many people just hanging out inside. The truck was on empty to where the light was on. I opened the back of the truck and it had bags in there. There was a smell of smoke in the cab of the truck. After returning the truch and pointing out the errors, I was expecting a discount but never was offered anything. I will NEVER go to this uhaul location.

Rahchae H. 
Rating:
3.0

Staff was awesome just not in the best area

Tammy S. 
Rating:
3.0

Customer did not leave a comment.

Tyler Z. 
Rating:
2.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

There quick and friendly and have great food.

isaiah P. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Friendly staff. Helpful.

Christin G. 
Rating:
1.0

I had to wait for the attendant to finish his personal conversation outside before I was helped. This took 3 to 4 minutes after seeing me standing at the specific counter.

Welton M. 
Rating:
5.0

Customer did not leave a comment.

Christin G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ELINOR J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne E. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

This was an absolute disaster, the man waiting on us was pleasant but it was 8:30PM and dark. We did not see that the tires were bald and the inside of the truck was filthy. They had just used it for a barbecue business and it stuck and was full of grease. The mileage was considerably higher than what we were shown ahead of time. Are experience was a disaster. It took over an hour for my son to power wash and Clorox the interior truck loosing precious packing time. The tires were so dangerous that we ended up calling uhaul and after over an hour wait they set us up to have the tires changed yet losing more precious packing time. The truck was still way out of alignment which made the over 4 hour drive to our destination on the NYS thruway even more difficult. This was a horrible experience over all and I would like to discuss reimbursement that I think we undoubtedly deserve. I intend to take this further.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Jainulabdeen I. 
Rating:
1.0

Didn't have the dolly i rented and was charged for even though the one i was given was $3 cheaper and made my arrangements for moving an appliance way harder. Was told i didn't need to take the U-Haul survey sent to me to rate the condition before driving It , when there was a dent on the door and a broken mirror - was weird to me. The guy was on his phone when finishing the rental process- he was very nice, just feel like i may no longer use U-Haul anymore from a couple bad experiences now. Don't rent out what you don't have at the location requested- had to pay more in mileage because It was Way further away. Availability should be up to date as rentals go through.

Nichole O. 
Rating:
5.0

Customer did not leave a comment.

Cammy C. 
Rating:
3.0

I was almost charge $30 for not returning at 1/4 of a tank. Even though I picked up the truck with the tank ok less then 1/4.

Janikwa C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Staff is much friendly on state st than the Rochester airport location. We didn't realize our preferred location changed the the girl working at Ajax was rude. Get some customer service skills.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Zack Z. 
Rating:
3.0

The guy who helped me was very nice and courteous. The business is not the primary business on the site and takes away from the uhaul portion. I did wait for 15 minutes while the employee helped people for the other business. Not a big deal, but had it been a rush time would have made it bad. In addition, the parking lot is small and shared with other businesses. Maneuvering a trailer is near impossible. just turning a car around was difficult.

Philip B. 
Rating:
4.0

Customer did not leave a comment.

Kent M. 
Rating:
3.0

Customer did not leave a comment.

Derry C. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
4.0

Customer did not leave a comment.

PRECIOUS E L. 
Rating:
3.0

Customer did not leave a comment.

SANDYE Z. 
Rating:
3.0

Dealing with an issue of being over charged. No one has reached out to me yet.

Jason C. 
Rating:
2.0

When I arrived to pick up truck it was not there and person working there did not care and just gave me the 1-800 number. After being on hold for over twenty minutes the person was able to help us out. The truck was at the place we went to and we had to return to pick up with no apology.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

HENRYSCOVEL S. 
Rating:
2.0

I paid for a dolly but there was none in the truck when I picked it up

Loriann F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERROSE C. 
Rating:
5.0

Customer did not leave a comment.

Shrikant A. 
Rating:
4.0

Customer did not leave a comment.

max L. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH R. 
Rating:
3.0

The didn't have the appliance Dolly I wanted and I had to manage with the Utility Dolly. I expected the fuel tank to be near full but it was at an awkward position which made refueling to the same point difficult. The inside of the truck was dirty. The utility dolly was not fastened to its strap when I got the truck and I didn't realize that until we heard the rattling sound from behind.

Atma A. 
Rating:
5.0

Service was super, friendly, professional, and swift. Plus we got delicious BBQ after drop-off at the same location, which was a huge bonus.

Mallory S. 
Rating:
4.0

Customer did not leave a comment.

ARTEM A. 
Rating:
2.0

Customer did not leave a comment.

KENUSHCAA H. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

Customer did not leave a comment.

AMBERDESIREE G. 
Rating:
5.0

less than 15 minutes pull in- pull out time. excellent customer service

MARKEDWARD E. 
Rating:
1.0

Customer did not leave a comment.

Maria N. 
Rating:
1.0

The truck was dirty, and in a very bad shape, one of the passenger rear tire was loose. The location where the unit was is not safe at all for you to leave your care while using the truck. I'll make sure next time to get my truck from somewhere else. Not recommend this location at all.

CHERLYNE S. 
Rating:
5.0

Very nice employees!

Bridget L. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDEDWARD C. 
Rating:
3.0

Customer did not leave a comment.

Shyajia W. 
Rating:
3.0

Vehicle wanted was not available, time for pickup was off by 1 hour plus, charged over $400 extra for much larger vehicle than wanted, cost of gas to move less than 500 miles was $245 (for 26' gas hog) and the only good thing was didn't have to stack anything due to truck area was double of what was wanted.

Terry M. 
Rating:
4.0

Pads had a smoke Baroque smell, made cloth furniture smell the same. Not good.

Andrew G. 
Rating:
1.0

The location was sketchy at best with no clear area to park vehicle. Non-U-Haul vehicles were parked in area.

Donald B. 
Rating:
4.0

I was okay with the experience, I understand it was a moving truck company.. there was someone else's belongings in the back of the truck when I rented it, I didn't realize it until I got to my residence to open the back and start to clean out my house.. all in all, it was a good experience though

CECILYA H. 
No reviews have been submitted for this location.

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