Customer Reviews for Tarpon Self Storage
(U-Haul Neighborhood Dealer)

321 reviews

48196 State Hwy 100   Port Isabel, TX 78578

(956) 943-2023

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 12 pm - 6 pm
  • Fri: 9 am - 5 pm
  • Sat: 1 pm - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 943-2023

48196 State Hwy 100
Port Isabel, TX 78578

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 12 pm - 6 pm
  • Fri: 9 am - 5 pm
  • Sat: 1 pm - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

James was very nice. The storage was dirty & full of Cobb weds especially on the door!!!! Evertytime u opened the door I would get covered in dirt!!!#

richard p.  |  Overall Experience 
Rating:
5.0

Easy pick up and drop off...Great customer service!!!

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

James was very helpful.

Michael W. 
Rating:
4.0

I reserved my truck two weeks in advance and was very disappointed to be handed off to another location and given a truck larger than I wanted I wanted a 20 footer and I was given a 26 it was very difficult for me to manage where I needed to maneuver the truck and park

RON G. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

I like James the manager. Friendly man

francisco A. 
Rating:
3.0

Truck is worn down and alarms dtarted goin off about 4 miles from where i picked it up. Tried to get roadside service and got the runaround. Got a call back from roadside and when I answered, I got disconnected because the clerk said she couldn't hear me due to the alarms going off. Overall, got my stuff moved and the truck was returned the same way I got it. Alarms going off and all.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

truck leaked got boxes wet...

Charles E. 
Rating:
5.0

It was a great experience....

Todd T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boyd O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Cervando S. 
Rating:
5.0

Nice, knowledgeable people. Very helpful. Got the truck I needed when I needed it.

Joyce R. 
Rating:
5.0

James was very helpful.

Christine R. 
Rating:
5.0

Dean works hard for his customers

George R. 
Rating:
1.0

Extremely disappointed that my reserved trailer was not available at the pick up location we agreed on when booked. Ended up having to drive to a different city to pick it up. Also, back of trailer was full of confetti. Retailer tried to sweep confetti but to not avail. I ended up having to clean it myself prior to returning trailer to a different location on a different day.

Arturo M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

No suggestions for improvement. Very easy drop off process, and very friendly and helpful customer service. I appreciate it.

Gregg H. 
Rating:
2.0

The man at the rental was maskless in the middle of this pandemic, in a small office space that couldn't be 10 by 8 feet. He coughed repeatedly without regard for either my wife or me. If we get Covid, we will be in touch with U-haul about this exposure. Simply unacceptable. Obviously, you don't screen your rental locations. The truck we used was fine, and we have had repeatedly good experiences with U-Haul rentals over the years and will continue to use your services. However, we will pay much close attention to the location from which we rent.

Kenton P. 
Rating:
3.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

The entire rental experience, including the quality of the truck, was excellent. Reserving the equipment was quick and the online registration was very easy to complete. I will choose Uhaul again as the need arises.

Gregg H. 
Rating:
5.0

The return process was easy

Steven D. 
Rating:
5.0

James is the best.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

James was great!

Tracey K. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

jeannie S. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
2.0

No drop box and the office manager was not helpful.

MICHAEL C. 
Rating:
2.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Great services

LAURO V. 
Rating:
5.0

None applicable all great

LAURO V. 
Rating:
3.0

Customer did not leave a comment.

Darak W. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
5.0

Exterior of truck was a little bit dirty.

Ronald F. 
Rating:
1.0

STAFF IS UNTRAINED, OWNER UNAVAILABLE. This is the single worst customer service experience I've ever had. I was supposed to be able to check in with my phone but they didn't set it up to do so. It took an hour and a half to check in with multiple Calls to headquarters, long waits with customer service, and finally a tech in I.T. had to walk the service rep through the checkin. The desk personnel did not know how to use a basic computer program, couldn't troubleshoot, it was a nightmare and totally frustrating. A nice but also unskilled person from another store came to help to no avail because UHaul corporate was also having technical difficulties. Customers were waiting behind me that were also frustrated. I was so upset by the time I left, I had helpers waiting on me to load (that I had to pay while they waited on me). I called the manager of the Ft Worth store in Alta Mesa to Let him know about the checkin, he was surprised it hadn't gone perfectly (naive) and had no solutions, didn't offer me any compensation, etc. I'll never use U-Haul again. (Also the truck had been smoked in, ashes in the tray that hadn't been cleaned out). The truck itself was very comfortable, easy to drive, totally ok for the 12-hour drive. Good A/C, responsive steering. But I would never use or recommend Tarpon Self Storage to anyone. They should be doing local Rentals only. I had no confidence that my truck was adequately serviced (no one knew anything) for a long haul. It was infuriating and frustrating to the max.

Christine K C. 
Rating:
5.0

Excellent service and communication from James.

Michael M. 
Rating:
5.0

Everything was perfect for my rental.

George F. 
Rating:
5.0

The man was very friendly!

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Abel K. 
Rating:
3.0

Customer did not leave a comment.

Doug O. 
Rating:
5.0

Customer did not leave a comment.

dean B. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Friendly and helpful. No improvement necessary.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell A. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

The gentleman who runs this location was awesome. He was friendly, professional and VERY helpful. I wouldn't have been able to unhitch the trailer without his assistance. His location was clean and well maintained and very inviting. I would definitely use this location again, if needed.

Michele D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Manager, James Brockman is most professional, friendly, helpful, and accommodating. Thank you James!

STEPHEN C. 
Rating:
5.0

James was very helpful and friendly too. We'll use this service again.

Richard M. 
Rating:
5.0

None

Armando A. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

James is GREAT!

SCOTT J. 
Rating:
3.0

We parked it in the only place big enough. There was no key drop so we put key in the mail slot. Wasn't very clear about how to drop off at this location when the office is closed.

Cilly J. 
Rating:
1.0

Take your money still after 4 months on leaving.

Matt F.  |  Overall Experience 
Rating:
5.0

We appreciate how James attended us especially since we were in a hurry. Thank you Tarpon Self store and James

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Dusty G. 
Rating:
5.0

I was very happy with the way James handled himself and the storage acclivity. A1

George H R.  |  Overall Experience 
Rating:
4.0

Be nice if one of the other locations could if got me the correct size of truck. Seems the district manager is the only person that can move trucks around and doesn't work weekends.

george R. 
Rating:
5.0

Jenne helped find loaders at the last minute. Very good crew also.

Kenneth R. 
Rating:
5.0

Keep doing great customer service!

Julie W. 
Rating:
5.0

While I feel that the price was a little steep, the experience overall was amazing. The app was much better than when I have had to deal with people in the past, as I typically get the over talkative over politically opinionated front desk person. I will definitely use this service again

Jessica H. 
Rating:
2.0

After hours check in very complicated at this location which I did not choose I did choose Whites lumber in Port Isabel tx somebody at uhaul traffic changed my drop location while I was traveling I was not notified by phone text or email and when I went to Whites Lumber and spent 40 minutes with 2 clerks that could not get past the uhaul website to clear me to drop trailer at my preferred drop of location 10 times this year or more. Oh geesh the website needs major over haul to be more user friendly for both customers and employees at uhaul stores. So I turned around rehooked trailer drive way out of my way to avoid being charged wrong drop location fees and of course now after hours 515p I used website to night drop trailer and of course website can not see my Samsung S7 GPS location so drop off failed. Next day uhaul calling looking for trailer oh my every time I use website their is an issue geesh

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Celsa V. 
Rating:
5.0

Very friendly and great service by the on-site manager!

Jaime G. 
Rating:
4.0

I had asked for a larger piece of equipment at one facility, and was sent to another location to retrieve it, when I got there they reserved the wrong piece of equipment, after an hour they cancelled that contract and typed up another contract, once complete approximately 2.25 hours later, they typed up the contract for a 6x12' trailer, which I asked for, but gave me a 5x9' instead. after all was said and done, I ended up with the 5x9, charged for the 6x12 and sent to yet another facility for them to try and figure out what was going on. My advice, " get it right the first time".

sam G. 
Rating:
5.0

Great service at the return location

Andres G. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

Keep James, he was very friendly, and helpful to the extreme!

Kirk F. 
Rating:
5.0

Polite and pleasant to talk to. Welcoming!!!

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

I dropped the trailer off after hours, early the next AM, I got a call and an email reciept. Very pleased with my experience!

Ben U. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
5.0

Great customer service

LAURO V. 
Rating:
5.0

Everything was perfect!

STEVE D. 
Rating:
5.0

Nothing

Richard S. 
Rating:
4.0

Customer did not leave a comment.

jerome F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

AMONDA D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Convenient, friendly, no problems.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
No reviews have been submitted for this location.

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