Customer Reviews for The Hitchen Post
(U-Haul Neighborhood Dealer)

654 reviews

1012 Packard Rd   Mount Pleasant, MI 48858

(989) 773-0372

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/7/2022: Closed

Services at this Location:

Contact Us

(989) 773-0372

1012 Packard Rd
Mount Pleasant, MI 48858

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/7/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Keith D. 
Rating:
3.0

Back of the truck was dirty and when I returned it, they wanted to charge me for back being dirty even though I swept it out before I returned it..won't rent from this location again. They didn't charge me thanks to the gentleman who worked there not the lady..smh

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
3.0

We chose the 24/7 Truck Share option to avoid contact due to Covid. Had to go inside and the representative was pretty rude. She did remind us about refilling the gas, but overall her attitude was such a turn off and we probably won't return to this location for our moving needs.

Melinda M. 
Rating:
2.0

As a senior with 24/7 drop off no one available to help unhook

Evelyn J. 
Rating:
5.0

No comments on improvement. The staff was very friendly and helpful.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

It's absolutely ridiculous I was charge for 2 gallons of gas, when I picked up the car it was 5/8 full which also what I was told and what I returned it as. I filled it up at the Speedway and have the receipt and only drove it 32 miles as per the receipt.

Flemming R. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
3.0

Customer did not leave a comment.

Glenn E. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Quick in and out, was great customer service.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

bruce G. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

Told on 2 seperate days when i would pick up and drop off.. was given a price and was called early saying i was late returning that the had the truck rented out in my time. Three owners, wife son and father came pointing fingures in my face saying what was on the paper is what i got..obviously falsifying documents bit them in the ass . Ended with several fuck yous as i left for good..tried to charge me for extra day. Penske here i come.

ROGER JAY M. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
2.0

We reserved a 10' truck 3 or 4 weeks ago. 2days before our move date we received a call stating that the truck was not available at this location. We could either drive an extra 30 miles or take a 26' truck. This size was to large and required much more fuel and a $28 insurance charge. This cost us about an extra $60 to $75 dollars. We will try Penske next time. Thank You

Renato S. 
Rating:
5.0

A very good experience. Phone check out was a little tedious.

BRUCE DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Everything went very smoothly.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

Customer did not leave a comment.

Natalie P. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Sherrie G. 
Rating:
3.0

During inspection at pick up, blinkers and break lights worked but the tail lights weren't checked. Didn't notice they weren't working until dark time on I-75 had to use hazards for two hours in the dark so no body would crash into a dark trailer going 75 mph.

Edward H. 
Rating:
3.0

Rental exterior needed to be washed. Interior of cab and box moderately clean.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Ericka H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

I rented it assuming I had 24hrs with it just for me to get there about a hour drive to find out after I rented it I had to have it back at 8am or they were charging me more bs

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

DELSON T. 
Rating:
5.0

Great customer service!

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

MICHELE B. 
Rating:
5.0

I called kind of last minute and they were able to help me out. I had some furniture and bedding to move and using the UHaul made it so much easier. Thank you for everything, your staff was AWESOME!!!

CONNIE LYNN C. 
Rating:
5.0

Very Friendly staff!

JORDAN MARIE H. 
Rating:
2.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Overall it was a smooth experience. As I always do, you got it back cleaner than when I picked it up.

Joel W. 
Rating:
3.0

Trailer had an excessive amount of drag, ive rented quite a few 4x8 uhaul trailers and this one pulled way harder and I feel like I burned way more fuel on this trip than normal because of this

RYAN MERRILL R. 
Rating:
5.0

Customer did not leave a comment.

BRENT ANTHONY C. 
Rating:
3.0

Staff at the location was not very friendly or helpful. The truck we rented was junk, the motor of the vehicle sounded like it was going to fall apart if you drove it over 45mph. I am a professional driver with over 20 years experience. We usually get our uhauls from the other location in town and will in the future

Steven M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

very friendly, courteous. easy to work with and talk to

ROGER ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Online quote says due at pick up, and the amount doesn't include mileage. I got to the store and they said you in fact do pay all your mileage up front. Customer care confirmed this. After my move I used 5 miles out if my 10 and put 1.5 gallons back into the truck. Now I am being charged $2.46 for gas when I should be getting a refund for 5 miles I didn't use. Worst experience ever.

Nicholas N. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Gil M. 
Rating:
5.0

Customer did not leave a comment.

Ronda B. 
Rating:
5.0

Nothing. Both the pick up and drop off and the scheduling was fast, friendly and efficient.

MICHAEL RAY J. 
Rating:
3.0

Mobile check in did not work. Customer service could improve.

Shane O. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW ALAN K. 
Rating:
4.0

Customer did not leave a comment.

Don Z. 
Rating:
5.0

Overall good experience. Maybe hire an extra hand so current employees are less stressed and customers can get rolling out quicker, but overall would use this location again. :)

tara lynne J. 
Rating:
3.0

Customer did not leave a comment.

Kim K. 
Rating:
3.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Friendly staff

JOSEPH ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

There should be paper work to show that the trailer was returned in good shape and the time of return. I don't understand all the information needed to rent the trailer and nothing to prove the good return.

ROGER SHANNON B. 
Rating:
2.0

I returned the vehicle full. I was charged 7+ dollars for gas. They said it wasn't full. I was also unable to check out online. Customer service was a great help. Very respectable and helpful. The location was a bit different. I would say take a picture of everything including the gas gauge. Otherwise be prepared to be charged unnecessarily. Turned out one of the employees took the van for a spin before checking in the van that I rented.

Linda B. 
Rating:
5.0

Trailer was filthy

GREGORY LEE M. 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ERIC W. 
Rating:
4.0

Customer did not leave a comment.

ANDREW JOHN H. 
Rating:
3.0

The agent I worked with was curt and a bit rude. Not enjoyable.

DAVID CHRISTIAN W. 
Rating:
5.0

Customer did not leave a comment.

Falicia G. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
3.0

The rental rate was said to be 29.95. But, I was charged for mileage on top of that, and I had to pay for fuel. The mileage cost was not explained to me.

AMEE RANAE F. 
Rating:
5.0

The woman at this location was very friendly, helpful, and nice. Would recommend. She helped us and told us what to do when we had to drop the trailer and the truck(from another location) back off that night.

KYLE H. 
Rating:
5.0

The woman at this location was very friendly, helpful, and nice. Would recommend. They were closed when we dropped the truck off but had to pick up a trailer earlier from this location.

maeko M. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALAN N. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
2.0

The woman staff member who processed our rental was very negative and was ridiculous about emphasizing everything that could go wrong with the rental. It was as if she was attempting to talk us out of renting.

James S. 
Rating:
3.0

Be more customer friendly. Was sent to wrong truck and had to return to office and have them clear up exactly which I had rented. Service was also slow

JIMMY GERALD F. 
Rating:
5.0

Customer did not leave a comment.

RYAN EVERETT S. 
Rating:
4.0

people without smart phones or printers at home have difficulty uploading photo of driver's license.

HELENA OURANIA F. 
Rating:
5.0

Uhaul needs a better reservation system. Customers should not have to wait until 6pm the day before to find out where to get their equipment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN B. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Customer did not leave a comment.

Ryan E. 
Rating:
3.0

Dont give out trucks with holes in the tire. I had asked for a reservation for 7, and they scheduled me for 5 which ended up delaying my reservation.

Mark E. 
Rating:
1.0

The woman was rude. The van was dirty when I picked up. I have rented from the location on Park Way. Difference is stark in customer service and vehicle condition.

DENNIS MICHAEL F. 
Rating:
5.0

Nothing its great

melinda S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer U. 
Rating:
3.0

I wouldn't recommend haul to anyone!! First was given the quote I was given. Had to pick it up at different location was called by someone at uhaul to tell me where to pick it up was told I'd get extra miles. I didn't Returned the truck girl there was lazy wouldn't get out of her chair. Told me to move the truck. Called me to tell me I was over miles and truck was filthy. Truck was returned exactly the way i received it except I did sweep out the back. Was told I would be refunded $15.75 if I returned truck with 1/4 tank of gas since it only had 1/8 of tank when I picked it up. Called and talked to someone at the 800 number he told me I was wrong about everything and that they were going to charge me $36 for cleaning. Got no where talked to supervisor who told me quote I got means nothing!! They didn't give me any extra miles told me they don't do that!!! Horrible Horrible Experience!!

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Good people in MP!

Albert Z. 
Rating:
4.0

Friendly service. Knowledgeable and helpful with any questions!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOSIAH G. 
Rating:
1.0

Clean the cab. I was overcharged and she still has not corrected my account I rented a cargo van, was 19.95. She charged me 79.95 and she overcharged me 100 extra miles. Which I have pictures of.

Bonnie S. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Very pleasant staff. I recommend to all.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
No reviews have been submitted for this location.

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