Customer Reviews for Triangle Mini Storage
(U-Haul Neighborhood Dealer)

444 reviews

24700 W Stripmine Rd   Wilmington, IL 60481

(815) 476-5179

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/12/2022: 8:00 am - 5:00 pm
  • 8/13/2022: 8:00 am - 11:00 am

Services at this Location:

Contact Us

(815) 476-5179

24700 W Stripmine Rd
Wilmington, IL 60481

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/12/2022: 8:00 am - 5:00 pm
  • 8/13/2022: 8:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

make the website more user friendly

Karrie B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

I have rented from this location numerous times and always have had a good experience! Nice people.

JEFF C. 
Rating:
3.0

The woman who helped us get it ready was WONDERFUL!! She was very knowledge and helpful!

DEBORAH B. 
Rating:
5.0

Excellent service and very professional.

John P. 
Rating:
3.0

The cab of the truck smelled and the shocks felt like the 145k mileage of the truck. The phone checkin was difficult do to lack of service at this location. This location would be better as a live check in only location.

Kimberly C. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

Valinda S. 
Rating:
5.0

Best customer service I have dealt with in years. Online reservations were easy and fast. Convenient pick up and return. Won't use any other location to rent trailers!!!! Great job and thank you

Ted C. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
3.0

Customer did not leave a comment.

bradley O. 
Rating:
5.0

Customer did not leave a comment.

Richey H. 
Rating:
5.0

online order was difficult with the blanket accessory pricing and needs software correction to be more user friendly

Allen S. 
Rating:
3.0

Why did customer service lie about having to bring back the truck exactly at 9:45 since somebody else was waiting for it and we found out that nobody was waiting for the truck and there were other trucks sitting idly there in the lot.We could have added more time dropping the truck off iand not to be so in a hurry as we were dead tired of unloading and was becoming sick.

David G. 
Rating:
5.0

Customer did not leave a comment.

DIMITRIOS K. 
Rating:
5.0

I was very satisfied I didn't see any improvements needed everything was clearly marked everything was clean everything was ready when we asked for it very happy always come back

Ron S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

No improvement needed. Overall excellent. However your actual uhaul staff needs to be trained properly and stick to the actual agreement instedad of changing the drop at the last minute. I call jeff and amy personally because i know them ( j & r service center) they had no idea on what happening.. But im very satisfied like a hooker on payday.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Tamia M. 
Rating:
5.0

If I need another uhaul I'll be back. Called within a hour I was pulling away ready to move. Thankyou

Fran P. 
Rating:
2.0

The rental clerk made me feel very unwelcomed in his community and wanted me to give him specific details as to why I was renting a truck in his neighborhood or else he wasn't going to rent the truck to me. I think this clerk was stuck in the old western times. Very unfriendly to those not from his town.

SEAN A. 
Rating:
4.0

All good except as I was ready for leaving I found a strap on tow trailer was almost ready to unravel.

Cyndi H. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Great experience

Chance L. 
Rating:
5.0

Customer did not leave a comment.

Cheri B. 
Rating:
4.0

Location was great. Truck was a little old but the service was friendly and helpful.

Jenna H. 
Rating:
5.0

Customer did not leave a comment.

larry R. 
Rating:
1.0

The guy was very rude

Caleb K. 
Rating:
5.0

Good Communication.

PAUL S. 
Rating:
5.0

N/A

RODNEY Z. 
Rating:
5.0

Awesome service

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

This location has helped me in the past setting up a rental. This location is very helpful

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

The attendant was friendly and super helpful!

CHRISTIAN S. 
Rating:
5.0

Make sure that repairs to the equipment get done before the next customer rents it.

Adam G. 
Rating:
5.0

Cruise control would be a very nice feature I was also told the truck was dog tracking this is not the problem of triangle storage it's whoever maintains the truck. Would love to have a little bit better gas mileage average 6 miles to the gallon loaded and 8 empty.. other than that truck was a very big help and I'm thankful for triangle storage...

David R. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. 
Rating:
5.0

Include a spare tire on the vehicle

STACY S. 
Rating:
3.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Friendly, and courteous. The equipment was there as scheduled.

John W. 
Rating:
4.0

Give the client a serving phone number. I called 10 times to confirm pick up as they requested and finally had to drive there to tell them. The man I spoke to was rude and had no apology and said I should have called the other number?

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

Ulrike W.  |  Overall Experience 
Rating:
5.0

All of my furniture, stands, tables, recliners, tools, ect was covered in mold! My shop vac and a couple garbage cans had a little water in them. They told me it was probably mold from humidity! Yeah I doubt that because it was everywhere!

Chad D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

Friendly staff, helped back trailer at return so it would be where they wanted it. Overall great experience from this location.

David D. 
Rating:
3.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
1.0

This was the worst place I have ever rented a uhaul from. The customer service was very poor. On the truck it said 24hr rental and the girl working said bring it back before she wakes up. The truck did not start the next morning and they charged me over $100 more than they said they would charge. Terrible people running this place

Dionna S. 
Rating:
5.0

The onsite managers/owners are great. Very helpful and polite. Would recommend them to others. Overall experience was good.

RANDY B. 
Rating:
5.0

Great costumer service.

BRETT F. 
Rating:
5.0

We were scheduled to close on our house on a Friday and there were complications. Everything I own was loaded in a 26ft uhaul. This location was able to extend my rental and save me a ton of work! Thank you so much for the services you offer.

ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

THE BEST STORAGE UNIT FACILITY I HAVE DEALT WITH.

TOM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Very friendly and helpful. I would use their location over and again and refer to friends and family

KEVIN L. 
Rating:
5.0

Very easy process for the rental. Very clean I would definitely use again if the need arises

Colleen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Put up a bigger sign so people can ser

JILL S. 
Rating:
4.0

Customer did not leave a comment.

jeffrey R. 
Rating:
5.0

N/A

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

ELEANOR GAIL D. 
Rating:
5.0

Great experience and the staff was super helpful

Scott E. 
Rating:
5.0

Customer did not leave a comment.

david q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DON N. 
Rating:
5.0

Customer did not leave a comment.

carol B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Nothing Everything Was Great 👍

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

I would hope they could remind customers to take there I Pass with them so you would not have problems on the expressway Overall an excellent experience

JOAN M. 
Rating:
5.0

Customer did not leave a comment.

MORIAH S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

This was our first time using this location, and we couldn't have been happier with them. The customer service was great.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

MARCIE T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Very helpful, kind understanding 🙂

Kristy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELE H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Let the locals handle it. Corporate was trying to bounce me all around.

Earin L. 
Rating:
5.0

Awesome owners. Very accommodating.

Laura Z.  |  Overall Experience 
Rating:
5.0

Every thing was perfect customer service.

Shelly D. 
Rating:
5.0

Customer did not leave a comment.

art H. 
Rating:
5.0

All good. I chose this uhaul location because hours for pickup were earlier than others. Early pick up time is important for me.

William C. 
Rating:
5.0

Customer did not leave a comment.

Judah W. 
Rating:
5.0

Customer did not leave a comment.

DOREEN A. 
Rating:
5.0

Service was excellent and very helpful

Daniel S. 
Rating:
1.0

Customer did not leave a comment.

Will N. 
Rating:
4.0

Straps need to be looked after a little better but overall pretty new equipment and good service.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Took few minutes at pick up and few minutes for return. Great place. I always rent from them when needed

kimberly M. 
Rating:
5.0

Very helpful and professional.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Thank you so much for the use of your equipment. I would have answered early but I just got my computer hooked up again.

Laura D. 
Rating:
2.0

The U-Haul truck I ran it the alignment was bad so it drove all over the road not to mention it had a burnout brake light because I got pulled over and had a written warning from a police officer

Francesca N. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Repair the broken defects

duane B. 
Rating:
5.0

Problem free, nice people I use them for other purposes as well

Tony M.  |  Overall Experience 
Rating:
4.0

The storage unit was clean and served it's purpose!

Anna G.  |  Overall Experience 
Rating:
5.0

Top notch place. Great job Triangle!!!

Matthew D.  |  Overall Experience 
Rating:
5.0

Easy setting it up & moving out. Good security.

Cassandra D.  |  Overall Experience 
Rating:
5.0

Very nice facility, friendly staff. Never had any problems there. Always helpful. If I ever need a storage again, would use them again.

GAIL G.  |  Overall Experience 
Rating:
5.0

Approximately 5/6 years with the unit. Called in payments, never had an issue. In the winter the snow is plowed and in the summer is nice and tidy. Wonderful people to do business with.

LINO M.  |  Overall Experience 
Rating:
5.0

I appreciate the help they gave me in several instances. They were always courteous.

DAVID H.  |  Overall Experience 
Rating:
5.0

After arriving and viewing the storage unit, I realized it wasn`t going to fit all of my belongings. the owner helped find me another uhaul storage facility with the space I needed. Great service!

Privacy R.  |  First Impressions 
Rating:
3.0

I had a change in my move so I was not in need of this storage unit. I have used this place in the past and was very satisfied.

Privacy R.  |  First Impressions 
Rating:
5.0

Very nice and clean storage facility. Owner was extremely nice and respectful

Privacy R.  |  First Impressions 
Rating:
5.0

very helpful and answered all my questions...

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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