Customer Reviews for U-Haul Storage at S Campbell

7,738 reviews

3150 S Campbell Ave   Springfield, MO 65807
(S Of Battlefield key drop right of main door at knee height)

(417) 429-0844

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(417) 429-0844

3150 S Campbell Ave
Springfield, MO 65807
(S Of Battlefield key drop right of main door at knee height)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Staff in Las Vegas was excellent, the kids in Springfield, MO not so much. I don’t think they understand friendly, helpful customer service. Your reservation methods need much improvement. I moved 1400 miles with a reservation. When I arrived I was told nothing was available and that reservations only mean that it is reserved when it becomes available. I am paying daily for a 6x12 trailer and moving from Nevada, I need something more than this nonsense to coordinate my move! Not good service!

Stephen D.  |  First Impressions 
Rating:
4.0

Better communication with “lower” level customer representatives. They would give out info that upsets customers. Such as to get your boxes you owe another 700.00. Yikes! That's ridiculous.

Scott B. 
Rating:
1.0

Usually I give glowing recommendations when I do a survey. So this is a first… Let me first say that the staff I interacted with personally, face to face, were all amazing. Very helpful. Beyond them however, ugh. No one communicated with anyone else. I had cleaned out and terminated my lease for a locker but I was harassed for months about it. And no matter how many different people I spoke with over the phone, how many emails I send and replied to it didn’t stop. My attorney even got involved. It wasn’t until I had to look up their number to respond to yet another harassing message they left me, that I found all the bad reviews about them for exactly what they were doing to me. So here is my bad review as well. I hope that they can pull their heads out of their bottoms and fix their INTERNAL issues before it adversely effects someone else.

LeAnn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Zachery W.  |  Overall Experience 
Rating:
5.0

N/A

JENNIFER M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clarke F. 
Rating:
4.0

The Bert part was the Highly Trained moving people. They were respectful to us and our property. Would recommend them to anyone.

Jacquelyn V. 
Rating:
4.0

Customer did not leave a comment.

Albert C. 
Rating:
3.0

This was one of the worst experiences of my life. I arrived in CA early so I tried to move up my delivery date. Could not do it online and the wait to speak with someone was 30+ minutes! So I gave up and waited. When the day finally came, they decided that they could not deliver to my community due to it being on a hill. They had my address for almost a month and waited until after I took the day off work and waited 2 hours before they decided to tell me! Then they asked if I wanted them to bring it on a small trailer. If that was an option why didn't they just do that to start with??? So they said if I would wait at home another hour it would be there. 2 hours later they delivered an empty box!? They had no clue I was waiting for my stuff. They finally found my box and delivered it a day later. I have yet to open all the boxes so I am hoping nothing is broken. During this experience I received at least 10 crazy phone calls from different offices wanting to know things like when they could pick up my emptied box AFTER they had already picked it up!? The left hand does not know what the right hand is doing. If you use them understand it will not be a smooth experience. And be sure to add up all the little charges to see what it will really cost you. I will definitely try a different company next time. I have lost all faith in U-Haul.

Greg N. 
Rating:
1.0

I don't think I should have to pay for rental since only 1 of the requested 2 boxes were ready to empty out last Thursday. I was told since both requested boxes weren't ready I would get a credit since I will now have to make another trip there & rent another uHaul. Please advise!

Charles K. 
Rating:
5.0

The entire crew at this location makes me want to go buy a bunch of stuff just so I can store it there. They are friendly, knowledgeable, and always make you feel like they are glad to help you.

Jon B.  |  Overall Experience 
Rating:
5.0

Everything was great will definitely consider U-Haul storage again if we need it

Kimberly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lena S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Magdalena M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMANDO V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  First Impressions 
Rating:
1.0

I have to rate the experience very low based on my interactions with the store manager. I am a business owner and the way he handled himself while we were trying to resolve an issue makes him a liability to your business. We will be looking into filing a suit against this location.

Tania R.  |  Overall Experience 
Rating:
5.0

Zachary was friendly and attentive helping us get checked in and to modify our reservations on short notice. Kenneth was beyond helpful and above expectations in making sure we had anything and everything we needed to unload our uboxes into our storage unit. It didn't seem to matter what we asked or the answer was yes and the response was immediate.

Jon B.  |  First Impressions 
Rating:
5.0

Excellent, friendly service from drop off to pickup to delivery! I highly recommend u-haul!!

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B.  |  First Impressions 
Rating:
5.0

The staff on both ends were extremely friendly and helpful. The storage unit was clean and easy to access. One recommendation if possible if someone could close out the account on line and not have to go in unless there is an issue.

Aaron M.  |  Overall Experience 
Rating:
5.0

I was glad I was able to get my unit a day early. Staff was kind and helpful. Would use again in the future.

Trevor W.  |  First Impressions 
Rating:
5.0

Kenneth went above and beyond to help us, he is highly skilled in customer service and is joyful while he helps you! Very much appreciated.

Chiquita B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Patricia T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  Overall Experience 
Rating:
4.0

I could always stay in touch with them and they did their best to accommodate my needs.

Carolyn W. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

First month rent free was a surprise, and very affordable when you need a place for a short time. We stayed 2 mos. while waiting for escrow to close. Thanks

KRISTI B.  |  Overall Experience 
Rating:
3.0

Kenneth was a big help I thank God for him he saved my day. He is awesome he rocks

MELANIE S.  |  Overall Experience 
Rating:
5.0

This was perfect for a single person, you delivered the box I filled the box, you picked up the box and held in storage until my home was completed then delivered my box to my new address. Everyone was kind & courtesy. I highly recommend U Haul.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C.  |  Overall Experience 
Rating:
2.0

I was charged a extra month for service. After requesting a refund, i was charged again for another month instead of the refund. At this point I have received a one month refund and now awaiting the other month to be refunded. After five crew is more interested in hanging out with coworkers instead of helping their customers. The manager seems to avoid face to face resolution I left there feeling insignificant.

Janell C. 
Rating:
5.0

Trevor saved me. He didn't have to, but he truly came to my rescue. He deserves a raise.

Rebecca D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montana K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim D. 
Rating:
5.0

Customer did not leave a comment.

KRISTI B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patty W.  |  Overall Experience 
Rating:
3.0

When asked to send 3 pictures of where to place the U-boxes I was unable to access the website to do this. Sending pictures via text is much simpler. This caused a one day delay in delivery. Remember, those moving in only have cell phones and not all have smart phones.

jim V. 
Rating:
3.0

Everything was above excellence except for one thing but it’s important. We are old. We were not warned that this was an upstairs unit with no elevator. If we had not hired mover help we would have killed ourselves. Very unacceptable that we were not informed in at least 2 ways and at 2 different hiring stages that this unit was up a steep flight of stairs.

Katherine C.  |  Overall Experience 
Rating:
5.0

Derrick was the person who spoke with me on the phone and set me up with a storage unit. He did a great job explaining what the options are. When I went in to the store Derrick was the one who continued to help me with the process. He showed me two options and from that I was able to make a good decision. He then took me over to the location and made sure I knew how to do everything. Great service.

Aaron M.  |  First Impressions 
Rating:
4.0

Not much

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Linda A.  |  First Impressions 
Rating:
2.0

I'm not a new customer, I have been a customer for over 2 years. I have been enrolled on autopay for that period and not had any problems. I recently changed cards and that is where the problems started. I called and spoke with an employee who updated my card info over the phone. I thought all was good at that point. Weeks later, I got a call from a lady saying my bill hadn't been paid? So I went to the center and physically updated the card with an employee. 3 days later, I get an email saying my bill hasn't been paid and I am getting a $20 late fee. I responded to the email, and didn't hear back until the young lady called me back and we updated the card again. It would appear that it took me 3 tries to do task as simple as updating the payment method. My time was wasted as well as the time of multiple employees there.

Kinsey Revocable T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

faith o.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

holli M. 
Rating:
5.0

I Had 1452 & 99% Of The Time The Alarm Would Go Off Even When I Swiped My Card. Every Single Time..

Khadyjaa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Won Jun C.  |  First Impressions 
Rating:
5.0

Our storage unit was located inside give old office building and we didn’t have access to the area in the beginning. Then they finally got the key pads set up where I could gain access. The owner informed me they are supposed to open the double doors during business hours prior to the key pads being set up. I had to call twice for someone to come open the doors for me to gain access

Donna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

great

Donte K.  |  First Impressions 
Rating:
5.0

The alarm went off every time I opened the door. Didn’t matter that I signed in snd out every time!

Larry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY F.  |  First Impressions 
Rating:
5.0

We were walked to our storage unit and shown how to use the access card and the exact unit. They're was even a free promotion for a storage lock and a month free rent.

Trystan H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ethan C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

wayne G. 
Rating:
2.0

Over the last two or three years I've been a customer at Uhaul I've realized some of the workers are just angry bitter people. I won't get into detail because it would take to long but I will do my best to find other rental company's and storage needs in the future. Unfortunately there's not many others out there, which is a shame.

Paul N.  |  Overall Experience 
Rating:
3.0

Was not aware it was upstairs storage. STEEP stairs! We are 60 year old people and should have had an option.

Katherine C.  |  First Impressions 
Rating:
5.0

Always Nice, & Smooth Experience... Just Like 4 Years Ago!! & Accommodating, Cause They Were Outta My Other Unit..! THANKS

Khadyjaa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roberta M.  |  First Impressions 
Rating:
5.0

Keisha was very helpful.

Kimberley F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David L.  |  Online Move In 
Rating:
5.0

We shipped a U-Box from the Midwest to Alaska. Our shipment arrived ahead of schedule with time to spare!

Carol I. 
Rating:
5.0

Notify when box is ready for pick up.

REX P. 
Rating:
5.0

Customer did not leave a comment.

Sheri P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG C.  |  First Impressions 
Rating:
3.0

The wait times in line waiting at the front counter is unacceptable

JACKIE B.  |  Overall Experience 
Rating:
5.0

I tried to use two recent rental contract numbers to get a month free and neither would go through online. I am now going to have to call or come in person to try to work that out.

Pamela W.  |  Online Move In 
Rating:
5.0

TOO many furniture pads! Not enough room for my boxes and items....had to return more than half to the store upon packing. Customer service IN PERSON is great. They do a great job, yet at both Colorado and Missouri they are understaffed. Getting ahold of a location is IMPOSSIBLE! I tried to call the store on many occasions, never got through. Tried to chat online to get help, to no avail. Had to waste time going TO the location to schedule delivery and pick up and ask questions. Hours wasted holding for a phone call never answered- Love the U-Box option. You need to market this harder. the college option and quick move is awesome. Need to give more options for delivery fees and make them more accessible. Make the fee more affordable (MO was great, CO was three times higher!) I will consider this again if I have to move more than across town in my future.

Michelle C. 
Rating:
3.0

Had a van who was working on electronics or something blocking the entrance to storage unit so had to carry our stuff around it! Tried call button but no one answered to.get it moved.

Jessica W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Bailey was great, could not have been more professional and helpful

James C. 
Rating:
1.0

Have a dependable delivery truck so customer doesn't get delivery pushed back over a week

scott P. 
Rating:
5.0

Everything went as planned

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Lynda Y. 
Rating:
3.0

Customer did not leave a comment.

edward h.  |  Overall Experience 
Rating:
5.0

Everything was perfect from beginning to end. The staff was great and very efficient. Keep up the good work guys!!

CINDY W. 
Rating:
4.0

Transmission bad.. rough between 1 & 2 gear. Needs service before sent out again

Suzanne E. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

All the guys here are very knowledgeable and helpful!

CRAIG C. 
Rating:
5.0

The website ordering of my hitch was, OK. It did not correctly order the parts to be ready on the scheduled day. Nor, never sent a reminder of the installation date. To obtain my trailer hitch I had to make two trips to UHAUL. One trip on my scheduled day to find the wiring harness did not come in. I then had to leave and come back the next day, while the part was ordered. I finally spent more than four hours of my time over two days and more than 50 miles total driving to have my hitch delivered to the store and installed. The install took about an hour and a half. This was fine. The staff was very professional and courteous. No Purchase: At the store, I tried to buy a combination round lock priced at $14.95. However, the computer system was then adding an additional $3.00 plus, total cost over $18.00! Staff could not fix. I did not buy the lock from UHAUL.

Brian S. 
Rating:
5.0

The service is phenomenal

ANDREW A. 
Rating:
3.0

I had a good experience until 2 months after I checked out of my unit. Even though I had made sure to let the staff in the office know I had vacated, 2 months later I received many phone calls and my secondary contact received many phone calls saying my rent is late. It still hasn't stopped even though someone I spoke with said they'd update the system.

Melissa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holli D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

I have not had a good experience with U-haul in the past, but I was extremely pleased with my whole experience with U-haul this time. Thank you for helping make my moving nightmare more tolerable with the utilization of your services.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Z. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

The customer service at this location was excellent. The employees were efficient and very helpful. The equipment was well maintained. We will definitely choose this location above others in the future.

TRACEY H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
3.0

Nothing.

MARIAH F. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

Marshall Y. 
Rating:
4.0

There was a wait when we arrived but suddenly after one guy came in there were 4 or 5 others. The guy that was helping us was moved over to help a problem and we were in limbo. Now once they got us started it took 5 mins before we were done and on our way with the truck. So that was really nice.

Carrie A. 
Rating:
4.0

I originally rented the 5x7 utility trailer with ramp but for some reason couldn't get the lights to work on it, so I had to rent the smaller box truck to pick up a refrigerator which they said would stand up in because it's height was 6'2 (not including the sliding door... )had to lay the refrigerator down and now I have to wait 48 hours before I can turn my refrigerator on. My rental ended up costing me way more also.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Kenneth the general manager is extremely competent and courteous.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

Roddy M. 
Rating:
5.0

Customer did not leave a comment.

robin d.  |  First Impressions 
Rating:
5.0

These guys were understanding of my bad situation at pickup and helped me to direct my issues

Daniel M. 
Rating:
3.0

The pick up was dirty. The attendance checking us out would not walk around the pick up. Several dings on it the cargo light inside was painted red.cockroaches cralllin everywhere While we was working the sheriff pulled us over and told us the pick up was stolen. After a hr we got everything squared away. I have spent good money with u haul this year and by far the worst experience ever

Jerry Budd B. 
Rating:
4.0

Nothing

Malachi K. 
Rating:
5.0

make sure they know that automatic lights on cargo vans do not turn on the tail lights as I was pulled over by highway patrol officer during my trip.

DWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

RANDAL K. 
Rating:
5.0

All worked out very well☺️

Russell J. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
5.0

The passenger side tail light blinker did not work.

Jay P. 
Rating:
5.0

While moving my two huskies got out the night I was using the uhaul I was supposed to have it back the morning after before 11am but found my two huskies dead by the highway at 8am. I called and asked if I could return it later and they were very understanding and let me turn it in before 2pm. Thank you

MAKAYLA B. 
Rating:
1.0

Customer did not leave a comment.

andrew T. 
Rating:
5.0

Nothing everything was great!!

LaShonda L. 
Rating:
5.0

Contactless rental worked excellently

Brian K. 
Rating:
1.0

I reserved 2 furniture dolly's. The girl that checked me out said to go outside while she gets the truck. She pulled up with the truck and said here you go and started to walk off. I asked if the dolly's were in the back of the truck and she said oops, I forgot. She left for 5 minutes then came back with only one. She said that's all they had and that I needed to go back inside to get a refund for the dolly I didn't receive. I stood there for five minutes while she attempted to process a refund. It turns out that she did not know how to do it and ask the manager that was hiding in his office how to do it through an intercom system. She still didn't know how to do it and finally I said, just give me a regular dolly, I need to go. She did and I left.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

HEIDI D. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Nothing. Everything went very well from the start of the process to the finish. People were friendly, polite, and very helpful. A plus rating!

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Elaine D. 
Rating:
4.0

I received a message the day after the trailer was returned, inquiring as to when I was going to return the trailer. This was pretty concerning, but a phone call revealed an error in the office.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD M. 
Rating:
3.0

The staff isn't helpful.

Sabrina S. 
Rating:
1.0

The address and GPS directions took me to the new location, however no one was there. It was not at all eveident that I needed to go across the street! I spent over 15-20 mins trying to figure out what was going on and finally called customer service and after another 10 minutes, was finally given the key I would not recommend the mobile app to pick up the rental van.

Joanne R. 
Rating:
4.0

I was upgraded from a van to a 17' truck because there were no vans available without any issues. The truck was clean but seemed to need some attention in the maintenance department, it struggled to accelerate and shift gears, I was glad that I only needed it for a very short in town move and not for a long highway move.

Terra O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
2.0

Have the equipment that's been reserved ahead of time actually available.

GARY S. 
Rating:
5.0

Everything was handled very easily and the truck was very clean. The people we dealt with were friendly and professional. A very nice experience. Thanks.

charlene E. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Gia W. 
Rating:
5.0

Checking in on line really made things so easy!

elizabeth B. 
Rating:
5.0

I can't think of a thing

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA R. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Nothing. Having the moving blankets available was nice. We moved a piano and I didn't think I needed them but they came in handy.

CATHY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
3.0

Charged for an appliance dolly I never received and a starter ball that didn't work with my truck. I didn't receive a credit as indicated.

Shelby W. 
Rating:
5.0

Stop scanning driver's license data. I submitted two photo IDs (DL & military) and credit card. There is absolutely no need to scan my license to covertly learn my personal medical information such as: eye and hair color, weight/height, gender and possibly my thumb print. I've been a Uhaul customer for decades, but no longer. My personal information is not yours to sell. I am not your property who must abide to corporate policies.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

EVARISTO M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD N. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
1.0

I returned the trailer last night and could nOT get your AP to load for return. I called your center and the lady told me to call you all this morning at 9 am. I did that and never got anyone to answer. I feel i do NOT owe the $20 when I tried to take care of it professionally and didnt get any response in return. What a scam! I have used your equipment several times of the years, and this is what it has become. What has ever happened o true customer service. No business should be built upon computers doing all the work and a customer isn't getting involved.

DALE M. 
Rating:
5.0

Will return in future

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Everything was excellent! Derek was exceedingly helpful.

CANDICE S. 
Rating:
5.0

Customer did not leave a comment.

Jerod B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
4.0

Nothing. Very pleased with your company. My Wife and I have moved a total of 67 times in our 58 years together, and a lot of times we used your trucks. My Wife died two weeks ago so I think I am not ever moving again after this rental. Your a good company and I would recommend you too anyone

JOHN S. 
Rating:
5.0

Associates were great!

NATALIE B. 
Rating:
5.0

Young man who helped me was very helpful

THOMAS F. 
Rating:
3.0

The light system was not 100%. The right turn signal did not work and the tail lights did not work, since we drove some after dark and it did rain some it was not the safest unit. I was aware that the turn signal was not working but told the brake lights and other lights were okay

JEANETTE R. 
Rating:
3.0

The questions here do not cover my concern. I am thankful that I emptied out before this happened, but there are trucks parked up against the units where I was and only enough room for a person to get through. Just days before this I moved large furniture out of there and would not have been able to the day I closed. The other part is U-Haul in general is the slowest truck rental and storage I have ever used, I have used U-Haul a lot in the past few years. While staff are very friendly, you think doing everything online will get you in and out.....nope I’m at a minimum there for at least 40 minutes for any transaction. I tested this theory by renting a U-Haul truck from a local gas station. I was in and out in 5 min. At the actual U-Haul stores and I am have been to in multiple states, anywhere from 40 minutes to almost 3 hours....

Edmond C.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Fully explained the new construction situation and made everything very clear. Well done!!

Joseph G.  |  First Impressions 
Rating:
5.0

from a week out with a personal phone call to check on what we would need to all the help as we made our way across the country and unloaded in our new state. This location, Taylor and his staff have been amazing.

Sarah C.  |  First Impressions 
Rating:
5.0

Kenneth was a huge help ! Outstanding customer service above and beyond!

Don B.  |  Overall Experience 
Rating:
5.0

Thanks and great customer service

Lekota M.  |  First Impressions 
Rating:
5.0

Every employee I dealt with was friendly & knowledgeable. If you’re in need of storage or uhaul rentals, they are the ones for complete service

Kevin M.  |  Overall Experience 
Rating:
3.0

Question 6 above asks if I would recommend storing with U-Haul to a friend. "Yes" and "No" are the only two answers. My answer would technically be "maybe." Staff were cold, disinterested, and less than friendly. Staff was not forthcoming with information and had no interest in selling a lock to me. I had to supply three sets of ID and list three personal contacts before being allowed to rent a space for two months, even though I was paying in advance. The price for the unit was extremely high - $156.00 per month for a space barely the size of a one-car garage is ludicrous. In fact, we emptied this space at U-Haul because we were finally able to obtain a much less expensive storage space elsewhere in town (Covid had many businesses shut down at the time I initially rented). Overall, my experience with U-Haul is average. The space was clean, accessible, available, maintained, lit, odorless and functional. The facility itself evokes no ill-comment from me. Staff and pricing leave something to be desired.

Carol B.  |  Overall Experience 
Rating:
5.0

Much easier rental process then other storage facilities.

Diane B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R.  |  Overall Experience 
Rating:
5.0

This was a traumatic move, but u haul certainly helped make it more pleasant. Thank you to all at u haul. You guys are awesome . Candee Hale

Candee H.  |  Overall Experience 
Rating:
5.0

Great experience

Steven G.  |  Overall Experience 
Rating:
5.0

Quick and easy process.

Diane B.  |  First Impressions 
Rating:
5.0

Lots of good people there. Glad I was able to do business wiwith you. Very convenient. I moved almost 2 blocks away from your store. Thanks again for the great help and great people.

Candee H.  |  First Impressions 
Rating:
5.0

The process was very quick, convenient and affordable.

Cheryl V.  |  First Impressions 
Rating:
2.0

W,hen I rented it I was told it was climate controlled and late spring I found out it was not Every time I went to access my unit I had to get someone to find out who was parked in front of my unit very time consuming and Extreamly aggravating I would never rent another unit there

Gary M.  |  Overall Experience 
Rating:
4.0

JJosh helped to straighten out problem over lost lock and was very friendly and courteous. First time doing business with u haul, and was very pleased with them.

Candee H.  |  Overall Experience 
Rating:
1.0

Move out was 7 days before due date; was never able to get a hold of someone via phone to notify so did move out stuff online. Took ten days instead of 48 hours to finish. Overall experience was terrible and full of stress.

Christie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KESHIA C.  |  First Impressions 
Rating:
5.0

I had my storage units at U-Haul for almost 4 years and had a great experience. Never had to worry that things were getting damaged or worry about the security of my items. The app made it super easy to manage and the move out process was super simple.

RIANNE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurie C.  |  Overall Experience 
Rating:
5.0

Your staff are courteous and professional. A joy to work with!

Janis A.  |  Overall Experience 
Rating:
5.0

Very friendly Mgr & staff!!!

Anthony T.  |  First Impressions 
Rating:
5.0

The unit was very clean and well-maintained. The Keypad entry was easy and the facility is secure. The staff here is great! Everyone was friendly, professional, and helpful. Kishyli is wonderful!!

cindy o.  |  First Impressions 
Rating:
5.0

Great staff very helpful

JAMES Y.  |  Overall Experience 
Rating:
5.0

Plain and simple Dexter is number one. They say if you ain’t first you’re last. Great service from Dexter as always. Shake and Bake.

Dexter K.  |  Overall Experience 
Rating:
4.0

Renting unit was very quick because I already have an account with U haul and was just transferring from one facility to another. Also, didn't expect to get first month free since I did not see any advertisements for it and companies, for example cable companies, usually focus their specials on new customers, not existing.

Daniel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip b.  |  First Impressions 
Rating:
1.0

Unaware of my lack of 24 hr access until I was unable to access the unit which wasted my time and the truck I rented was garbage and had dead battery immediately after loading it which wasted time

Wesley L.  |  Overall Experience 
Rating:
5.0

Amanda was prompt and helpful. She was great to work with. Unit was clean upon opening. Definitely recommend.

James S.  |  Overall Experience 
Rating:
5.0

Amanda did a fantastic job, very courteous and professional. I recommend this center based on her performance.

James S.  |  First Impressions 
Rating:
5.0

Amanda was prompt and professional. I was in and out of there quickly and I got the storage unit that I needed. Based on her performance I would definitely recommend this U-Haul Storage Center.

James S.  |  First Impressions 
Rating:
3.0

Well I didn't like always asking the employees to move a van just so I could get into my unit. On my storage unit there was only one way to lock it. Kinda shady if you ask me.

Connor B.  |  Overall Experience 
Rating:
5.0

Super friendly, convenient, secure, everyone knew their stuff. I had to use storage, rent a truck twice, and move to a new apartment. These guys made it so easy by getting it all done in one place!

ANDREW L.  |  Overall Experience 
Rating:
5.0

Very thankful for their customer service

kelly l.  |  Overall Experience 
Rating:
5.0

Totally impressed with U-haul at this location. Everyone was helpful and very friendly. This was an easy experience. Will recommend this to anyone who needs to rent.

Thomas W.  |  First Impressions 
Rating:
5.0

I will recommend your services to everyone! There's not enough words to express our gratitude for the kind wonderful service you gave us. The people that work for u-haul should all get a big high 5!!!

ANN M.  |  First Impressions 
Rating:
5.0

Employees were very friendly and helpful in our case we were told rent 1 way you get free storage. Our reservation wasn't excepted at the other location. But this location made everything alright. Thx

James R.  |  First Impressions 
Rating:
5.0

No comment

gayle c.  |  Overall Experience 
Rating:
2.0

After I cancelled and emptied the locker well before end cycle. Spoke to them and they stated no more charges. They billed me for another month. So you guys charged 2 months for using 3 weeks! Why?

eric h.  |  Overall Experience