Customer Reviews for U-Haul at 39th Expressway

3,636 reviews

4050 NW 39th   Oklahoma City, OK 73112
(Btwn Portland & Meridian)

(405) 946-0751

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 946-0751

4050 NW 39th
Oklahoma City, OK 73112
(Btwn Portland & Meridian)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Excellent fast service

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

The employees were very helpful in making sure I had everything I needed.

GRANT H. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
2.0

The contract was not correct for the move we requested. When the representative was advised the move was out of town he said it would be fine but it wasn't. Make sure customers reviews the paperwork before printing the contract so issues on returns don't happen.

Latasha T. 
Rating:
2.0

The truck I reserved was unavailable, so I had to use a smaller one. The radio controls were broken. The park brake release was stuck under the dash which was loose. The cupholders had sticky residue.

Matthew T. 
Rating:
5.0

Very quick and good service

OLIVIA G. 
Rating:
4.0

Customer did not leave a comment.

Joseg G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
1.0

Lower the rates and not lie to the customer. I was informed the original charge when I picked up the U-Haul would be credited back to my account and the second charge when I dropped off the U-Haul would stick on my credit card. This was not the case. Both charges stuck and on top of this, I was informed it would be 40 cents per mile and it was actually $1 per mile. I do not recommend U-Haul and will never use their services again.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
3.0

Received the trailer with a tire that had to be replaced at another location. Also, another tire had a leak and had to be replaced at 1am with your after hours service. However, the after hours service was incredible!

bryson S. 
Rating:
5.0

Great experience. We left our speaker in the truck and the guys were happy to get it out and hold it for us!

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
3.0

Friendly and courteous staff.

Theodore T. 
Rating:
5.0

Great customer service

Dana M. 
Rating:
5.0

Very helpful and friendly customer service empoyees.

Gordon T. 
Rating:
2.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

ROGER E. 
Rating:
1.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
2.0

I was given a truck that was low on oil, no air conditioner, was told I would have a truck in el Reno and then had to drive an extra hour to pick one up on a 16th if a tank of gas. Then I was told I had to refill it to a quarter of a tank of gas or I would charged $6 per gallon. I left it with almost a half of tank of gas and didn't see any reimbursement for fuel expense as I was told.

Erin S. 
Rating:
5.0

Super friendly and knowledgeable staff. Very helpful and explained things in detail I had questions on. Very pleased with the whole experience. So glad I picked this location!

Amey R. 
Rating:
5.0

Customer did not leave a comment.

salah G. 
Rating:
5.0

The employees were friendly and efficient, the equipment (6x12 trailer) worked well, the location is easy to pick and return from. This is my go-to Uhaul store whenever I need this type of equipment.

Donna K. 
Rating:
5.0

All was great

James M. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

DeAngelo J. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Rent regularly. Friendly staff very efficient with my time.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

VincentR I. 
Rating:
4.0

Customer did not leave a comment.

Sheila S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

salah G. 
Rating:
1.0

The truck I drove wouldn't start I was stuck for over an hour until my son was able to leave work and come start the truck for me. The U-Haul experience was terrible

Monette J. 
Rating:
4.0

Customer did not leave a comment.

Brooke S. 
Rating:
4.0

Customer did not leave a comment.

REGINALD W. 
Rating:
3.0

The truck was dirty, there was no dolly and the A/C would only blow out the defrost vent!

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Lily V. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
3.0

This was my fifth time moving with U-Haul, and I've never been so upset. I reserved a 9' ft cargo van. When I arrived to pick it up, Chance said it had not been returned by the previous renter. I instead had to take a 10 ft box truck and was charged significantly more, even though I did not want a larger vehicle. I think when equipment is not ready to use, U-Haul employees should honor their $50 reservation guarantee. I was even charged $.20 extra per mile for having to take a larger truck that I didn't feel as comfortable driving. When I mentioned the $50 guarantee to Chance, he said that it only applies if there is no equipment available in the entire state of Oklahoma at all. I find that hard to believe. If that's true, the guarantee needs to be worded differently. I will not be using U-Haul again, as long as I can help it. This was overall a bad experience.

Madison M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Mayetta B. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

keep the good work

salah G. 
Rating:
4.0

Customer did not leave a comment.

Christan K. 
Rating:
5.0

Fast, good price, Stress free sign up. GREAT!

Clovis C. 
Rating:
5.0

Great customer service from the young man who took care of me I wish I would have taken his name because he needs a promotion. Thank you for your hospitality.

ISAIAS V. 
Rating:
4.0

The rental from this location was smooth and easy.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

alondra D. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Absolutely nothing.

John G. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

The young man who assisted me was kind, courteous and professional.

john W. 
Rating:
5.0

This is the only location I will rent from they are great and never rude I would recommend anyone to come to this location the guys are wonderful.

Virginia L. 
Rating:
4.0

Customer did not leave a comment.

Brittney L. 
Rating:
5.0

Customer did not leave a comment.

LAZARO D. 
Rating:
5.0

Customer did not leave a comment.

Damon H. 
Rating:
5.0

Great service 👏

Christopher W. 
Rating:
4.0

I was charged 1 mile than drove the miles when got truck was 745 i returned 786 other than that it was ok

Benny C. 
Rating:
5.0

Customer did not leave a comment.

Deneisha T. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

EMILY A. 
Rating:
5.0

Customer did not leave a comment.

brian E. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

The vehicle's air did not work well.

Isaac Z. 
Rating:
5.0

Very helpful and professional employees

Karwn A. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
1.0

I towed my car from Houston to OKC. When I turned the equipment in, my car was dead and needed to be jumped so I could take it off the tow dolly. The employees at this location explained that they couldn't use a truck to help, and that they also couldn't use their personal vehicles because they were on “company time”. I spent over $1000 on the truck and moving supplies only to be told that if I wanted help, I would have to call the roadside assistance number despite being literally at the Uhaul store. I want whoever reads this to do their best to put themselves in my shoes and think about the customer service I received after spending $1000 with this company. I sincerely hope someone calls those employees and explains to them what customer service is. They need it. Badly.

Colin S. 
Rating:
4.0

Customer did not leave a comment.

jeffery D. 
Rating:
5.0

Customer did not leave a comment.

SHONEETRA H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

The associate that checked the truck back in was not very friendly... just didn't smile or act very interested... the mirror was damaged and I had every intention of paying for it..... she acted like I did it on purpose.. just unfriendly in my opinion

Mark P. 
Rating:
5.0

They were very helpful and professional

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

The woman who waited on me went above and beyond to get my lights working. An EXCELLENT worker.

John N. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
3.0

Customer did not leave a comment.

Iulian T. 
Rating:
3.0

Maybe they were understaffed I'm not sure but it was a good experience. Nothing over the top but it was good.

William G. 
Rating:
5.0

Only issue I encountered is that I did not ever receive an emailed receipt after the rental, or haven't received one yet (as of two days after the rental).

Jon M. 
Rating:
5.0

The keys were not left in the car. I had to pay the guys that were helping me move an extra hour since we had to wait to get the keys of the truck. Also, the initial reservation was for a 26 ft truck and I was called the night before to change my reservation over to a 20ft truck. I didn't mind that but I did mind that my requests of 2 dolly's were not transferred.

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Went out of there way to return prescription glasses and house keys left in vehicle

Georgia A. 
Rating:
5.0

Customer did not leave a comment.

Gequala B. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Excellent customer service. Very helpful

Joey B. 
Rating:
5.0

All good.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Very professional, very friendly won't use any other Uhaul... I have one right down the street from where I live I don't go there cause they're not as professional or friendly... The one I go to is about between 5-7 miles away and that's where we go.. That must tell you something about the store on 39th Expwy.... They're very awesome....

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Gay S. 
Rating:
4.0

Nice people working here. The only thing I would have changed is to have them put my son-in-law on the paperwork to make me feel better about allowing him to drive the truck too. They did tell me verbally it was okay. Overall a good experience.

Troy S. 
Rating:
5.0

Guys at this location ate always great!! Keep up the great work.

DONALD M. 
Rating:
5.0

Very professional and fast hook-up

DONNA D. 
Rating:
5.0

Give your great guys a raise

ALDO RAUL M. 
Rating:
5.0

We're good. Thank you.

eric M. 
Rating:
4.0

Customer did not leave a comment.

STEVE C. 
No reviews have been submitted for this location.

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