Customer Reviews for U-Haul at El Camino Ave

9,421 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very clean, fast transactions!!

Alexander G. 
Rating:
5.0

I thought the experience was great, check in was easy, since we used the website to place the request. Everything was set and ready to go.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

LAWANA J. 
Rating:
4.0

Customer did not leave a comment.

Helen C. 
Rating:
3.0

The agent inside had no customer service skills and was down right rude.

Marrisa J. 
Rating:
5.0

Stellar service! Jennifer, the owner, and Dave the service manager, listened to me and got the job done on the spot. I was in a pinch as I was on a road trip when my car broke down while hauling my teardrop camper. Thus, I had to purchase a new car to get back home. Unfortunately, the tow package on the new car lacked the wiring kit. After several attempts to get this work done while on the road, I was lucky to land at the UHaul on El Camino. Dave tried to assist me on the phone with the initial install, but when I hit a glitch, he actually drove to the store to help me on his day off. This kindness and personal touch is nearly non-existent in today's world, and when it occurs, I take note. Thank you Jennifer and Dave for helping me to get back on the road to Colorado. Your professionalism and generosity was much appreciated. UHaul is lucky to have you both! On a side note, this UHaul store was one of the tidiest and cleanest stores I've frequented. They obviously take pride in presentation and service.

Vicki V. 
Rating:
4.0

While the outside of the trailer was clean, it appeared that the previous renter did not sweep out the inside. Other than that it was a positive experience and I will use this location in the future.

LES G. 
Rating:
4.0

I dislike how u-haul company does not fuel up all the way. Makes it almost full and force us to figure out the best amount to stop. If I ever use u-haul again and this happens again. I know for sure it is a scam and will no longer service with the company.

Victor X. 
Rating:
5.0

Customer did not leave a comment.

teresa W. 
Rating:
3.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Customer did not leave a comment.

sergio C. 
Rating:
5.0

Customer did not leave a comment.

Sondra B. 
Rating:
3.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

They go above and beyond customer service standards.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
4.0

Customer did not leave a comment.

FELY M. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
3.0

Improve the signage. It's not really clear where to go when dropping off until you drive around most of the building, which isn't possible when there's a line of trucks like there was today. It's not clear that you don't need to go inside and you should wait in the truck.

Patrick W. 
Rating:
5.0

My reservation was changed without notice to a different location. They were both the same distance from my house, but this could have been a major issue.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

I did a reservation at a different location, and the system wasn't working. So they sent me to this location. I end up paying more for a larger truck...

Guillermo F. 
Rating:
5.0

Customer did not leave a comment.

Damian S. 
Rating:
5.0

Customer did not leave a comment.

Jun P. 
Rating:
5.0

Thank you!!!!

Renee C. 
Rating:
5.0

The manager and employees were perfect. I don't know how it could be improved. As a long time businessman it s amazing to me the workings of your business. Thanks for all the hard work. Gary Simmen

Gary S. 
Rating:
5.0

The gentleman that helped me was the best. Great worker and super friendly. Really hard worker. Wish I could remember his name. Older gentleman with tattoos.

Jose N. 
Rating:
5.0

Good stuff good behavior

Jamshid S. 
Rating:
5.0

This location is the best one I have been to, and they made the experience terrific. They resolved all issues that occurred and were extremely friendly. They made me want to rent U-Haul again.

Kirin M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

The best service

YI S. 
Rating:
4.0

Customer did not leave a comment.

terri H. 
Rating:
4.0

Customer did not leave a comment.

ghulam N. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
1.0

The clerk that helped me was in training and took over 30 minutes to complete my check in. She kept forgetting her employee number to login and was only staring at the keyboard to remember her number without asking for help. When she was finally finished, she told me to go find the truck without any specifications as to where the truck was or even how to find it. Terrible service. Would not recommend.

michelle Q. 
Rating:
5.0

Customer did not leave a comment.

Alisia C. 
Rating:
1.0

Upon dropping of my vehicle, the attendants seemed friendly and helpful, until I contacted corporate, where I was informed I would have had to put in a complaint at drop-off. Which I did and they told me I had to call or go online.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Michline C. 
Rating:
2.0

The equipment was pretty beat up with a fender bent badly that it exposed the tire. Kind of defeats the purpose of a fender. But it was a trailer and not a big deal. The issue I have is the lack of service when I returned. As I pulled into the lot some guy gave me a stern look, pointed at his eyes (like I see you) and then motioned in some direction. I had no idea what he was trying to communicate. Then some lady walks up, I roll down the window and she just barks, "back it in front of the other one!" No "hi," "please," or "thank you." Similar experience when I picked it up. Just stern directions and lack of common manners.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Antonio Z. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Manager was very helpful 👍👍

Cameron P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Give discounts for repeat customers

David S. 
Rating:
5.0

The staff was very polite and helpful.

ZULAIKHA C. 
Rating:
5.0

Thank you for everything, I will always be back.

Danny P. 
Rating:
4.0

Check in process was smooth-all questions answered, the young lady was extremely nice. The uhaul truck I rented was super clean inside out, but driving it was a nightmare. The rear end alignment was completely off. In order to keep the truck straight on the freeway the steering wheel had to be turned about 90% to the left. Uhaul was able to work with me and drop it off at a closer location instead of bringing it back to them. Please test drive your uhal trucks before renting them out to people. I've rented a 26” uhaul over 5 times and begging capable if driving it, except for the one I got.

Kathryn M. 
Rating:
5.0

Fast easy drop off and check out in minutes!

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Won S. 
Rating:
4.0

Wash the truck outside!

David C. 
Rating:
4.0

Customer did not leave a comment.

Stephen N. 
Rating:
4.0

Service was excellent here on this date from check out to check in. However the only thing I want to comment on is that the Uhaul truck was clean however it smelled extremely strong of urine as if homeless had lived in the unit and been urinating in it for sometime. Maybe it needs to be professionally cleaned with some stronger chemicals to rid the odor. Nobody wants to place their belongings in something that smells like a urinal in 100 degree weather. Not trying to be rude but it was disgusting to smell and be in and out of all day.

Sara P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Not a thing. The staff was amazing!

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Denisha W. 
Rating:
3.0

Customer did not leave a comment.

STACEY B. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
1.0

Customer did not leave a comment.

MariaKatrina S. 
Rating:
5.0

Great service

Chad A. 
Rating:
3.0

Customer did not leave a comment.

Truman B. 
Rating:
5.0

Customer did not leave a comment.

catalina P. 
Rating:
3.0

Smile more. I like personality. Maybe the person was tired. Have a sense of humor. Push the insurance more. I felt like it really didn't matter. Let us know when you change managers. Overall excellent job.i in the excellent scale 1 being the low excellent 10 being the high excellent. I give a excellence of 7. Could be better in the making the customer feel better about being there. Making the customer feel like there business is important.. I left feeling like I wasn't that important. Like I needed you more than you needed me. Which is probably true. But do I have to feel that way. And I feel I was over charged from a previous contract with u lhaul.

Joe G. 
Rating:
3.0

Unable to ever reach an employee on contacting the store multiple times by phone. Not good.

Dillon B. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
3.0

First, the pick up experience was extremely stressful because during the 24/7 check in process, we were not provided with the pin to open the lock on the back of the truck to obtain the keys; it was not easily identifiable. We had to wait for the office to open for approximately 1 hour and were on the phone the equal amount of time before we were assisted. It would have been nice to receive an email confirmation with the PIN. The manager who arrived to the location as we were waiting was extremely helpful and professional so we were extremely grateful. Second, the U-Haul pick up location kept changing and I received conflicting information. My user account reflected Arden and the texts I received reflected El Camino. Last, the online experience was great, overall no issues there.

Justin M. 
Rating:
5.0

Worked as advertised. U haul staff on both ends were great. Helpful. Only downside is wait time if calling!

brent G. 
Rating:
5.0

This location is how business should be conducted. If every uhaul was like this, uhaul would be a fortunate 500 company.

Blake B. 
Rating:
4.0

Customer did not leave a comment.

alberto S. 
Rating:
5.0

Jennifer, the GM provides excellent service. There a number of UHaul options in my geography. However, I find that Jennifer's El Camino Ave., Sacramento location provides the best/most consistent customer service. I rent there fairly frequently, even though it is a bit further away from my home.

Laurence D. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

Desirene M. 
Rating:
2.0

I have rented from this location many times and this is a U-Haul branded store. I was literally verbally attacked by a member of the staff here for parking in the return lane as I was picking up a trailer and was just going to have to pull back over there anyways. After rudely screaming at me I went into the location and asked to speak to a manager where this employee attacked me again screaming and being very aggressive. There was 3 staff members besides the lunatic that was attacking me who all witnessed her behavior and stared in amazement but did nothing. The manager wasn't present at the time but one of the staff member said they would let the manager know. When I returned the equipment today I was surprised to see the employee that attacked me still there. I have never been treated so badly by any one at any business including the DMV before in my life. Not only that but the trailer I rented was missing one of the pins that holds the back gate closed. I pointed that out to the staff when they hooked the trailer up to my truck and they blew it off with no concern although I see that as a safety issue although a minor one I think that should have been addressed.

Jeffrey P. 
Rating:
5.0

Awesome experience. We did a great job of packing the boxes, so that helped, but U-Haul was there all the way through.

Bradley H. 
Rating:
4.0

Very courteous and got me in and out very quickly. Time is very important to me.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Easy to do online, Prices car comparable, staff was friendly

Linda M. 
Rating:
5.0

Quick and professional

Jeffrey L. 
Rating:
5.0

Not a thing at this time.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

Marry J. 
Rating:
5.0

The Best service

Sayednoorm S. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Good service

Rafeal M. 
Rating:
5.0

Customer did not leave a comment.

loni R. 
Rating:
5.0

Nice people, very helpful.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Excellent service

Robert H. 
Rating:
5.0

Yur Staff was very helpful

zola Q. 
Rating:
3.0

It was too far for me. So I was more than 30 miles because a one way trip was 17 miles. I had to pick up and drop off there because I got a last minute call saying my truck wasn't available at my pick up location.. I also got charged for a dolly and I was told I would not be charged because of the inconvenience.

Tara A. 
Rating:
5.0

Thk nice you service

Rafeal M. 
Rating:
5.0

I come here a lot. I'm always satisfied with the condition of the vehicles and the ease and help with getting a trailer. The people here are great!

richard A. 
Rating:
3.0

Customer did not leave a comment.

Mario Arturo P. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

This staff was AMAZING!! They were patient and did not once make me feel bad for being emotional about the challenges I had had with another location. They were patient and made sure that I received the service I had paid for. Most professional and caring group!! Thank you, you have know idea what your help meant to me!!

april S. 
Rating:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Overall Experience 
Rating:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Overall Experience 
Rating:
5.0

Thanks for shipping without any damage

Raghavendra M.  |  Overall Experience 
Rating:
5.0

Thanks

mike m.  |  Overall Experience 
Rating:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Overall Experience 
Rating:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Overall Experience 
Rating:
5.0

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington L.  |  Overall Experience 
Rating:
5.0

Excellent and timely, did translation online so I didn't see facility

Edward T.  |  Overall Experience 
Rating:
2.0

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann b.  |  Overall Experience 
Rating:
1.0

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice c.  |  Overall Experience 
Rating:
1.0

After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy S.  |  Overall Experience 
Rating:
5.0

Great Service. Very Responsive

NOBLE N.  |  Overall Experience 
Rating:
4.0

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

Rodger D.  |  Overall Experience 
Rating:
5.0

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom l.  |  Overall Experience 
No reviews have been submitted for this location.

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