Customer Reviews for U-Haul at Kansas Ave

3,408 reviews

837 Kansas Av   Modesto, CA 95351

(209) 577-1030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(209) 577-1030

837 Kansas Av
Modesto, CA 95351

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy to return truck after hours

mark B. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Fast, friendly, professional

william E. 
Rating:
5.0

Friendly, professional, and quick in and out.

WILLIAM E. 
Rating:
5.0

Everything and every one was so nice & helpful!

Ramon I. 
Rating:
5.0

I made the reservation more than one month ahead of time. I really wanted a 5X10 box trailer but I got a 6X12. It was a bit too much for me to haul it for 2000 miles. Otherwise everything was good

Aurel V. 
Rating:
3.0

Understanding and helpful. One thing uhaul needs to do, is clarify where the truck is being dropped off. Every time I choose a location to drop off a rental, I go to that location and they state I need to take it somewhere else. Dumb

Ryan P. 
Rating:
5.0

Excellent customer service.

susan roxann dor C. 
Rating:
4.0

Customer did not leave a comment.

Sergio Y. 
Rating:
5.0

Customer did not leave a comment.

Peter Y. 
Rating:
5.0

I was there right at opening along with several other people. The manager there (Serina Martinez) was excellent. She efficiently and quickly handled all customers processing several people simultaneously. She did a great job and I would just like to thank her!

John W. 
Rating:
5.0

Customer did not leave a comment.

Rayneen M. 
Rating:
4.0

Check cleanliness of inside of windshield and correct as necessary. Driving toward direction of the high sun was hard to see. I cleaned the inside windows and all was well.

William M. 
Rating:
5.0

Customer did not leave a comment.

Babatunde A. 
Rating:
5.0

The Kansas location is far more professional and honest than the McHenry location. The sassy young man at the McHenry location always tries to rip you off for gas and always has an attitude. The employees at the Kansas location were helpful, nice, and there was actually the correct amount of gas recorded. I will only use Kansas uhaul from now on.

Micah R. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
2.0

Wondering why i was charge $11.43? No explanation was given and truck was good with inspection.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Kurt E. 
Rating:
4.0

All fine, rep was very friendly. Only ding against it was it being difficult to position a trailer in the lot.

Charles B. 
Rating:
5.0

Quicker response to roadside assistance calls

brian H. 
Rating:
3.0

The tank was low on fuel and truck was disgusting. The store itself was clean along with the bathrooms, but the two ladies working there seemed to be ambivalent to the needs of customers and were just robotic in their actions. Made you feel unwelcome.

PIERRE Z. 
Rating:
2.0

She only apologized as she charged my credit card for the mileage charges

Susan B. 
Rating:
1.0

The manager and store associate did the best they could with what they had but at the end of the day, U-Haul is just a crap company. This is my 2nd time having an issue with U-haul and it's because of their lack of guarantee when renting one of their items. I rented a 6x12 trailer and when I showed up, the trailer was down for repair (it needed a compressor) . I had people who were supposed to help me move, plans to leave that same day and the u-haul that I reserved was down for repair with no notice! I was then offered a smaller trailer or a truck which would not be comped and would've been triple the price I was supposed to pay. I called U-Haul to complain about the issues I was having and was told that I should have receive a call the day prior to confirm when and where I'll pick up my trailer and that it's not a guarantee the place I reserved my trailer will have it. I did not receive any call the day prior and when I told the woman on the phone that, she basically said well I can call the place you were supposed to pick up from and see if there's any update. The place I had just left FIVE MINUTES AGO. Needless to say, U-Haul offered no solution. Lucky for me, my friend had a compressor and offered to fix the U-Haul for them. They allowed him to and thank god it worked. No discount was given for my troubles. We paid full price for a trailer with a flat that we had to fix ourselves because U-Haul was acting helpless.

Deja D. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Faster service that's all everything else is excellent

Rigoberto O. 
Rating:
1.0

Store rented what I had reserved twice ,, slow store on large amounts to fill forms, I rent eight times a year a trailer

bill P. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

elias M. 
Rating:
2.0

I specifically asked for a trailer with a ramp so that we can load a motor cycle, BBQ, heavy stuff. Instead I received their last one with a tail gate. That was after I waited 45 minutes to cancel the first one that she assigned me to that was closed trailer with no ramp. So we had to make ramps out of bricks and boards. Safety hazard but we got through it with no injuries. Thank God !!!

cornelia V. 
Rating:
5.0

Customer did not leave a comment.

sarai L. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

However there was a 100.00 hold placed on my cc..and I have never recd my money bk

sugar C. 
Rating:
4.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

The lack of standard option like a dolly for the facility to have, especially when the client needs it for moving should be a top priority for U-haul to have quick solutions for replacement or loss. This helps a smoother transition for the facility and client.

Anna D. 
Rating:
3.0

Your workers need to do there job right I did a one way and when I got to the location to drop off they said I was I. The wrong place but the manager on Wilson way in Stockton helped out alot

Rosemary R. 
Rating:
5.0

Had a great experience

Betsy H. 
Rating:
5.0

The smell of marijuana was overwhelming, in both the Canin and the box, these trucks need to be aired out, the smell of weed causes me to feel I'll,

louise J. 
Rating:
1.0

Charged me for 2 days plus a $20 fee when I had the trailer for only a few hours. Paid $52 for a $16 trailer that I had for less than 6hrs.

Chaitan C. 
Rating:
4.0

Extra help at front desk my agent was by themselve on a super busy day she still handled it great but was overwhelmed.

Juan B. 
Rating:
3.0

Have the employee do a walk around with customers to check for damage. Why was I charged for every mile I traveled?

Douglas H. 
Rating:
1.0

Let me say !! You need to have better tracking service of were your product is. Better way for your stores and customer service !! Instead of calling to be told this call was reservation-then you cancel my reservation without telling just because you don't have what we need . So 4&1/2 hours later numerous half hour calls . Then find a trailer not what we wanted but had to take it, due to non available!!! Worst service, rude employees,not knowledgeable employees!!!

JODY L. 
Rating:
5.0

Customer did not leave a comment.

dulce C. 
Rating:
5.0

Great costumer service☺️

Ronica R. 
Rating:
4.0

I was disappointed that they charged me for $20.00 after hours fee when I follow the online rules Then charge $25.00 cleaning fee and I question it and no one bother to return my call

HAKEEM D. 
Rating:
3.0

Customer did not leave a comment.

rita W. 
Rating:
4.0

Customer did not leave a comment.

jack P. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Tika, the front desk clerk was outstanding. Very friendly and personable. Knowledge of the entire U-Haul process is top notch. She was handling 3 different customers at the same time. 2 in person and one on the phone. Very patient with all the inquires. U-Haul is very lucky to have her as an employee. I will definitely be back as this was my 5th time renting from U-Haul. Carl Denyer

Carl D. 
Rating:
5.0

All smiles with laughter that filled the room. Genuine customer service with care. Tika is awesome!! Looking forward to renting at Kansas Ave/Modesto, CA in the future.

George G. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
3.0

Customer did not leave a comment.

karen B. 
Rating:
3.0

Customer did not leave a comment.

Teodoro L. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

I am thankful to all your help for everyone

KINH T. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Tanjore S. 
Rating:
5.0

I feel no change is need staff was very helpful and nice

Arturo Q. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
5.0

Customer did not leave a comment.

Gerhard H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
4.0

I spent the better part of 2 hours on hold during multiple phone calls in order to make sure my rental was set up, on my way I was running late to my pickup time staff was very accommodating. When I arrived at first staff stated I could not 1 way there local trailer (1 way what was my reservation was for), but after she spoke with traffic they let me take it.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Shyla W. 
Rating:
5.0

It's all good.

Antonio P. 
Rating:
2.0

Customer did not leave a comment.

noelle F. 
Rating:
5.0

Customer did not leave a comment.

Cesear G. 
Rating:
1.0

Tried to cheat me out of $38 gas

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
3.0

Customer did not leave a comment.

Christoper V. 
Rating:
5.0

Everything went very smooth and easy. The girl helping me was very professional n did a great job

Gary B. 
Rating:
3.0

One customer service person, a lot of people in line. I used the app to check in and drop off the vehicle. Worked great.

Jim A. 
Rating:
3.0

I have rented auto transport trailer numerous times but this location is horrible when it's time to return the trailer location is too small no room to just pull up & unhook trailer they expect you to turn around in a small area & back the trailer up like it's easy I get frustrated trying to back up & had to leave it today not in the parking spot that they wanted today will most likely be the last time I rent a Uhaul trailer from them.

David Y. 
Rating:
5.0

We request it a dolly and it was not in the truck we assumed it would be. Other than that everything was okay.

Reina B. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE N. 
Rating:
5.0

Everything was good except the tail lamp housing was missing a rivit. They said to not worry about about it. About 2000 miles in, the other rivits broke off and the housing separated from the trailer.

ben K. 
Rating:
1.0

Ill buy a trailer before using again after my experience

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

JAKE H. 
Rating:
5.0

Not a big deal but the front end had bugs and bird poop.

ISAAC A. 
Rating:
5.0

Customer did not leave a comment.

martin H. 
Rating:
3.0

More help in the front counter.

Arnoldo C. 
Rating:
5.0

Both renting and returning were an overall positive experience. The employees I had the pleasure of speaking with were professional and friendly and made everything easy for me.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Our customer service person was awesome!

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
1.0

No one was onsite when I arrived and there were about 10 people in total waiting when employee arrived

William V. 
Rating:
3.0

I have a question I want to know why Im I being charged goin to collections I return the truck clean and all.

MONA M. 
Rating:
3.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Staff was friendly and courteous.

arturo A. 
Rating:
5.0

Customer did not leave a comment.

Renette C. 
Rating:
5.0

Fast and friendly service.

DOUG B. 
Rating:
3.0

Trailer was very well worn and used. It had paint all over the driver side and both sides were bent up and damaged. UHaul should take more pride in its equipment. After all, your name is all over this bent up, worn out piece of equipment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

BOUNE K. 
Rating:
5.0

I don't think you need to change anything the staff was very helpful I appreciate it when I got done it was easy to check out thank you, until next time.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Jinelle M. 
Rating:
5.0

Outstanding service at a great price!

Peter G. 
Rating:
2.0

Will never use ubox service again

James R.  |  Overall Experience 
Rating:
5.0

Everything went well

david e.  |  Overall Experience 
Rating:
2.0

Need more employees.

Gregg C.  |  Overall Experience 
Rating:
5.0

Thanks a lot for the help with my Ubox guys. I really appreciate it!

Ashley M.  |  Overall Experience 
Rating:
2.0

Delayed 2x with no notice.. Poor communication

CA R.  |  Overall Experience 
Rating:
5.0

Serena, the manager, was amazing. She really took care of us and made our experience a good one. She is the best.

Teresa L.  |  Overall Experience 
Rating:
5.0

The personnel at this facility were great. Friendly and extremely helpful. I would definitely use U-Haul again.

carol s.  |  Overall Experience 
No reviews have been submitted for this location.

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