Customer Reviews for U-Haul Moving & Storage at Academy Blvd

Rating:

4.0

Everything went good on the return

Rating:

5.0

Great Customer Service!

Rating:

4.0

Service was great. Pickup was easy. Only thing is the pics that you use to accept or decline the condition of the trailer are not recent. I had to decline every one and take my own and detail the issues (mostly peeling decals and pock marks on the front from rock chips). Recommend updating the pics.

Rating:

5.0

The customer service was amazing please do NOT switch over to robots as talking to real humans was a great experience.

Rating:

5.0

I need my deposit back, please

Rating:

4.0

N/A

Rating:

5.0

N/a

Rating:

5.0

Professional and quick.

Rating:

5.0

Amazing customer service! My hitch was installed in record tine, and looks very nice on my new Outback! 5+ stars guys! Thanks, Bren Jones

Rating:

5.0

The store was fine except huge line. My issue is your road side assistance was awful. We were stuck with a flat utility trailor tire for 5 hours waiting for them to come and when they got there they had us leave because there was something wrong besides tire. Waiting fir 5 hours is unacceptable. Something needs to be done and i need a call back

Rating:

5.0

Online check in system is garbage. The manager was great!

Rating:

5.0

Nothing

Rating:

5.0

Nothing service was great again thanks Robert

Rating:

5.0

Need more employees but the ones working are amazing

Rating:

5.0

Very understanding. Excellent service

Rating:

5.0

Everything was great, thanks!

Rating:

5.0

Thank You for all the help! So grateful.

Rating:

4.0

They were understaffed and busy on pick up. Return was very efficient

Rating:

5.0

Always amazing

Rating:

5.0

Our truck was ready on time, customer service interaction was outstanding, and the price was reasonable. I would recommend this U-Haul facility to everyone.

Rating:

5.0

Have more people available to help in the office in the morning.

Rating:

3.0

I rented a truck and trailer. Noticed tires were low on air pressure added air tire to tires found leaking illegal rope tire plug. Equipment needs to be inspected before install as this could have been very dangerous

Rating:

3.0

I requested weight tickets with my container and they never put it on the order. So I never received weight tickets.

Rating:

5.0

Had to use in a pinch. It all worked out. Had a trailer flat in Ranton New Mexico, their response took some time to fix it. Much better , and faster than AAA services in the Colorado springs when I had a flat. The service was dispatched from Trinidad Co. 40 miles or more away. Ranton was like the middle of nowhere, compared to Colorado springs. I was on the road and made it home in no time.

Rating:

5.0

An amazing experience in both Colorado and in Michigan. Thabk you all helping me in our big move

Rating:

5.0

Registration and pick up was easy. All associates were helpful and friendly, it was a pleasant experience.

Rating:

5.0

I had an overall pleasant experience with my rental.

Rating:

5.0

Lower your rates.

Rating:

5.0

For some reason while I was online trying to rent a truck my session timed out 3 times. I was timely about each step. The result was I ended up with 3 trucks reserved and the employee had to call me to cancel 2 of them after I picked up my truck.

Rating:

5.0

Nothing.

Rating:

1.0

I will never rent from U-Haul again! This was a horrible experience! They severly underestimated the number of containers needed and then when I needed more they had nothing in the state to rent to me. Also, they mentioned they were canceling peoples reservation due to a shortage in equipment. Not good customer service if you ask me!

Rating:

5.0

Extremely fast and friendly service. Zero issues all around.

Rating:

5.0

I live near a few other locations but N Academy is worth the extra mileage. Always friendly and always have what you need. You get in and out quickly (unless it's a Saturday lol)

Rating:

5.0

Great customer service

Rating:

3.0

Get smiling with a good Attitude.

Rating:

5.0

Your app check in doesn't work.

Rating:

4.0

Jared was patient with me and answered every question that I had. When inspecting the rental truck, Jared again was very patient. He displayed nothing other than a professional attitude. At this point I'm very satisfied with uhaul.

Rating:

5.0

Super location, very professional!!!

Rating:

2.0

It ALWAYS smelled like weed, especially, and l heard them, someone smoking it. Someone tried to pry open my lock master lock lock, ruining the lock, when l reported it l felt they treated it as no big deal, l lost a $25 lock and it was replaced by a $8 lock. And security, everytime l was there l heard door alarms going off and the staff NEVER reacted

Rating:

5.0

Great customer service all the way around

Rating:

5.0

Even though I was being kind of a grump on pickup because my location and type of truck had been changed 4 times by this point, the gentlemen at this location were 10/10. Appreciate it guys, and I apologize for being a grouch. Y'all were more than professional with me.

Rating:

3.0

Honor original rental location. Do not require 2nd person to "verify" rental.

Rating:

5.0

The service & professionalism were top notch. Friendly, knowledgeable staff made a typically painful task, (moving) much easier. Chuck made the paperwork part into a breeze. Sometimes a business is run so well that there just isn't room for improvement. This U-Haul location is such a business. Thanks guys...

Rating:

3.0

See above comments for why I will NEVER use uhaul again.

Rating:

5.0

Very very helpful people. Security is awesome yet access is easy.

Rating:

5.0

Friendly employees, efficient and timely, and a great check-in process. Will definitely return to this location!

Rating:

5.0

Excellent customer service. Thank you

Rating:

5.0

All staff members were very professional and friendly. In addition, the staff at the Woodman Road location were very helpful where I first tried to rent the car hauler trailer. Pricing was very fair for the 24 hour use. The only down side is the trailer was not available for a 1 way rental from C.Springs to Trinidad,CO

Rating:

4.0

Excellent customer service with professionalism

Rating:

3.0

The online experience was a pain. During the entire process from reserving and finishing checking out I had to send a photo of my I'd 4 to 5 times. The photos of the vehicle at check out were a few years old they looked nothing like the trucks current condition. I asked the guy at the counter if the movers that I reserved through uhauls website could drive the truck. I was told I hired them 3rd party but you guys take 15% so I figured you were involved because you are taking a cut. The guy sat there and stared at me while it took forever to check in online. Why couldn't he have checked me in? All in all not a great experience with uhaul the mover however we're great.

Rating:

1.0

First location didn't have our trailer. When we arrived at second location, they noticed the trailer was full, so we had to wait for almost an hour and a half for them to unload it. Very frustrating experience. On top of that, the “manager” at the second location had a really bad attitude.

Rating:

5.0

I had ordered a U-Haul for mobile pick up and ordered an appliance dolly, a floor dolly and the regular dolly. When I picked up the truck, only the regular dolly was inside. Luckily, someone was there at 6am to check in trucks and they helped me out but I still only got 2 of the 3 dolly's I had ordered.

Rating:

4.0

Have additional staff to assist customers due to long wait times. Educate employees about how a credit card will be automatically charged if you have rental for only 1 day and happen to need an extra day and have explained you want to pay cash instead of paying by card upon return of the rental. The 1st days rental is charged to the card and the 2nd day paid with cash.

Rating:

4.0

Very happy with almost all facets of U-Haul Storage experience, including quality of the facility and helpfulness of the staff, and the convenience of combining storage and vehicle rental on same site. Public Storage offers somewhat better per-square-foot rates in facilities of at least equal quality, but I would not hesitate to recommend U-Haul Storage, especially to U-Haul vehicle renters.

Rating:

5.0

Very clean

Rating:

1.0

The staff there was rude disrespectful no help they wouldn't let my niece and son both are 8yrs old use the bathroom wouldn't help me find one and would not open a lock door they said sorry but I'm sorry for your bad luck and the bathroom toilet was backed up so they could leave my niece and son had to use the bathroom outside they force u to get insurances when u can't afford it or need it can't be a day or two late they tag you so you cant access your storage the harassment they give you and always think you lying about having 24 access I still believe someone there stole my cell phone this place is a RIP off do not rent there

Rating:

2.0

I contacted U-Haul almost one month before we vacated the storage unit we had for over 6-1/2 years at Galley and N. Academy in Colorado Springs, Colorado. We also went in to rent a 10 foot truck to move our belongings out one week before our next rent was due. They still showed we owed rent for the next month on their website. I contacted the store and he indicated he had a number of new employees. That still does not make it right and it was a huge inconvenience for me to have to contact them and tell them about it a THIRD time!

Rating:

5.0

Outstanding service by Ash and Dillon. Closed my storage unit, but I’ll recommend your business as well. Thanks, Dave S

Rating:

5.0

Staff very helpful. My big complaint is when you reserve a unit on-line, receive a confirmation number and get there and they said we don't have one that size available. The staff helped out and rented 2 that equaled the size I needed. The ridiculous thing is WHY would I I-haul show one is available confirmed and it was not!!

Rating:

5.0

Charles was great and made sure everything was explained and things were processed correctly!

Rating:

4.0

Apparently the problems are from the top down. You don't want feedback to improve you want to not get in trouble. So you must get punished for low reviews. Uhaul your policies are rather naughty.

Rating:

3.0

The only complaint was that I had to switch credit cards , and I was diligent to make sure it got changed over before my payment was due. I got charged late fees several times, because the person at uhaul did not put my new card in. This happened twice. So, I had to pay late fees for something that was neglected on the side of the uhaul staff. I didn’t pursue it, because I knew I was leaving. Pretty frustrating from my end, because I was so diligent about being on top of my payments. Hope the next person doesn’t have the same issue.

Rating:

5.0

Everyone has been very helpful & nice!

Rating:

4.0

Unit wasn’t swept out and there was an animal trap inside of my unit. Staff was amazing and helpful and had a good amount of carts to safely and easily transport a decent amount of items at once. All around great experience minus unit not being fully swept out and prepared before move in. Staff was very informative about the security measures of the facility and answered all of the questions that I had and made me feel a lot more confident in getting a storage unit here.

Rating:

4.0

Bathroom near my unit has been out of service for months

Rating:

5.0

Always great customer service..guys at 1193 Academy were awesome. Got me what I needed.fairly new to the springs but uhaul always have done good by me.

Rating:

5.0

It was very convenient being able to drop off the truck and the dolly as well as put my stuff in storage at the same location. The check in process was easy and all the staff were extremely helpful even when we had to call AAA to fix my car.

Rating:

5.0

Staff helped me move storage unit locations last minute due to a miscommunication about the facility on my part.

Rating:

5.0

Great help.

Rating:

5.0

Excellent service from start to finish for a one-way trailer rental. Extremely easy to work with!

Rating:

5.0

las luces de las trailers y car transpor abeses no funcionan creo que deber checar que todas las luces funcionen en el momento de tu renta aparte de eso todo esta muy bien felicidades muy buena compania la mas grande y moderna muchas gracias

Rating:

5.0

Staff good to work with & unit was easily accessed

Rating:

2.0

I stored unit since March, but my daughter and son-in-law dropped truck off because I was still living in Arizona. I tried to get a 2nd unit reserved for my last delivery in September. It took forever to get someone on the phone and usually I was transferred to UHaul main hub, not N Academy site which I wanted. I got reservation numbers and was cancelled out 3 separate times!! (This was time consuming and frustrating since I was still living in Arizona. My son-in-law finally got me a unit closer to their home! Your office is fine for walk-ins, but not favorable for call-ins!

Rating:

5.0

All around good service

Rating:

3.0

I was told different things by different u-haul offices. One would reserve a storage for me then when I show up it never was available to begin with. I understand the concept of “first come , first serve.” I understand that u-haul has many people canceling or not showing up when there’s a reservation. What I don’t understand is if that’s how it’s done, why would should I reserve a storage if it’s not even going to be reserved for me? To reserve is to book in advance, to secure. If it’s not secure, why offer? I wish the u-haul company gave clientes a chance by giving us a time limit on our reservation and if we don’t show, our reservation is canceled immediately. But now I know what I know and I won’t be making any reservations, walk-ins is best when it comes to u-haul. But over-all service was average , good people and good customer service, just not very good at communications between different office locations. Either that or the system is lagging on its updates.

Rating:

1.0

I had my stuff moved from storage to another unit and in the process of moving the company they hired scratched a lot of my stuff up. Very disappointed.

Rating:

5.0

Tina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!

Rating:

5.0

Experience was absolutely amazing. No problems and as always great customer service.

Rating:

1.0

Got some stuff stolen while packing, pay for security get no security.

Rating:

5.0

The best storage place in the Springs

Rating:

1.0

Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!

Rating:

2.0

Did not have the unit reserved

Rating:

5.0

Thank you!

Rating:

5.0

Friendly people,fantastic to work with

Rating:

2.0

Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.

Rating:

1.0

Over prized storage units screw this place

Rating:

1.0

I’ve had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won’t be going to uhaul again.

Rating:

5.0

Great place to store our Mercedes Benz Airstream Atlas.

Rating:

3.0

Upon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832

Rating:

5.0

U-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else’s) with patience and kindness. They made me a U-Haul customer for life!