Customer Reviews for U-Haul Moving & Storage at Belt Blvd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

492 reviews

351 E Belt Blvd   Richmond, VA 23224
(Across From Southside Plaza)

(804) 231-0743

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(804) 231-0743

351 E Belt Blvd
Richmond, VA 23224
(Across From Southside Plaza)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck reservations was not ready Could not get help with storage

Tiffany J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane D.  |  Overall Experience 
Rating:
2.0

I had closed my storage unit back in April 2022 they continued to try to bill me afterwards. I called and went to the store several times and told that it was going to be taken care of. They officially closed my unit on July 29,2022. This is the worse still have not received my deposit back.

SHANTELTAQUANIA D.  |  Overall Experience 
Rating:
5.0

Uhaul is on high demand. The employees were patient, efficient and attentive to the custo.er,'s needs

teresa w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Melissa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary P.  |  Overall Experience 
Rating:
1.0

The facility was not safe. My unit was broken into. Thousands of dollars of my personal items was stolen

NICOLE YOLANDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
3.0

There were mice and rodents in my unit. Next time I would use a inside climate controlled unit instead.

Dominique H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Came into couples problems. Nothing too serious.

Anita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darlene J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Delisha H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal J.  |  First Impressions 
Rating:
5.0

Scott Smiley was super helpful and friendly

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna H.  |  Overall Experience 
Rating:
5.0

Great and friendly and knowledgeable customer service

Drema A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sami b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERWOODSON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA S.  |  Overall Experience 
Rating:
1.0

I had so many problems with uhaul during my experience from rude store workers like Monique to not being able to see footage of where I think my unit was broken into after reporting that staff and my unit had no camera near by, then reporting was a mess and took months and was only resolved by Mr Smiley after accidentally bumping into him... he took care of me, but I wouldn't trust the this would work twice if necessary, not enough staff in the unit, it was a whole hot mess and if presented with the option to use another competitor before uhaul at the same price I would try them next time and I would only use uhaul if not given any other option but uhaul, I'm just being honest

LAWRENCE O.  |  Overall Experience 
Rating:
4.0

Raheem was one person at the desk doing 4 jobs alone. HE was very friendly, hard working and professional work a beautiful smile.

JUSTINA EVETTE J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raven G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shawnnette S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melkwan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wannda j.  |  First Impressions 
Rating:
5.0

i just think that the price was a lil to much. but besides that it was very convenient for me.

Lawanda R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

i'keia h.  |  Overall Experience 
Rating:
5.0

my experience with U haul was very easy going. The rate was excellent compared to other storage units. I would definitely recommend them

pamela k.  |  Overall Experience 
Rating:
4.0

They had put a dead bult on it and ive always paid on time was upset

donna c.  |  Overall Experience 
Rating:
5.0

Excellent staff!

BLAIR P.  |  Overall Experience 
Rating:
5.0

Hello my name is Tiara Russell and I want you to know that I had an amazing experience with this company Service out of my storage was at the Belmont belt Boulevard the manager dare she was outstanding I don’t remember her name but I do know that she is a small figured woman with dreads and she was outstanding I was grateful to have her

Tiara R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MACEOJEROME V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Catherine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES D W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVEN ORLANDA G.  |  First Impressions 
Rating:
3.0

More staff is needed on a Saturday morning instead of 1 person.

Lawanda M.  |  Overall Experience 
Rating:
1.0

I was paying for a climate controlled storage unit. The unit was not climate controlled as evidence by my furniture developing mildew on it. The unit did not have a light in it. Kira who works in the office was very nice and helpful and is the only reason I would consider coming back to this facility. She deserves a raise.

Katherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenika H.  |  Overall Experience 
Rating:
5.0

Súper

YANIRA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

FRANKLIN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZENAIDA MARIA R.  |  Overall Experience 
Rating:
5.0

The manager is truly "AWESOME", my experience was excellent. Therefore I will continue to keep coming back. She goes above and beyond! Thank you Ms. Leawood for my wonderful experience.

Teresa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetrice H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley A.  |  First Impressions 
Rating:
1.0

I dont.care anything about your feed back only thing i.want.is my money.back for a storage I never use or put anything in it just put a lock never ope the storage and the.camera is not going to lie it will show i.put the lock never one open the storage and not once put anything in their.so.i will be taking further action on this matter.

RUBY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dekeitha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jewel w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELOISE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHEED JAMAL C.  |  First Impressions 
Rating:
3.0

Lots of garbage at the dumpster. When U-haul changed the doors and I finally moved my items out of the three units I'd had, there were lots of items missing and I could see where the staff that had access went through things and removed items. The company should make all units climate control and indoors.

CAROLYN H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicholas S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rose J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tarsharn R.  |  Overall Experience 
Rating:
2.0

The staff used to be friendly but my experience yesterday was that this is no longer true, especially Monique

LAWRENCE O.  |  First Impressions 
Rating:
4.0

Staff was nice and helpful.

Dominique F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne C.  |  Overall Experience 
Rating:
2.0

I rented a storage unit for a friend, whose contact information was registered with the rental office, on July 21. He removed all items and returned the key on August 12. However, I continued to receive emails demanding that additional rent be paid and threatening a lien on the nonexistent contents of the unit. I called the Belt Blvd office twice, on August 24 and September 4, asking that the account be closed. Each time someone said that they would close it, but the harassing emails continued until a final call was made September 15. This was over a month after the unit was emptied and key returned. An email to U-Haul customer service also went unanswered.

Owen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela k.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lawanda M.  |  First Impressions 
Rating:
3.0

Not any larger storage units.

Sabrina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raneka D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dekeitha S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shakira M.  |  Overall Experience 
Rating:
5.0

The manager and entire staff for this location WERE AMAZING!!! She is a great leader and has built a really solid team of kind, professional, and collaborative people. A truly outstanding experience with the Belt Boulevard team!

Diane T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SPENCER DWAYNE B.  |  First Impressions 
Rating:
2.0

Charged my father for a few months rent due to lock being on unit that they eventually cut. My father has fallen sick with dementia. I feel like he was taken advantage of.

James l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geornica D.  |  First Impressions 
Rating:
1.0

I got to my unit and there was a lock on it. I called and asked if they could remove the lock, 30mins went by still no one. 45mins I called back and they said someone coming right now. 30 more minutes go by and the manger called, They sold me a unit that was already reserved! Almost 2hrs wasted so I took the truck back. I was refunded for the storage unit but charged for the truck when I only used 2mi

Kennard W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Roberta S.  |  Overall Experience 
Rating:
5.0

Shout out to the Manager cant remember her name.

Landen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
2.0

Customer service was poor. My lock was cut off my unit with no explanation and no reimbursement. Tried several times to get in contact with the office and I could never get anyone. Took over a month to get my storage unit closed out and Im not even sure I’d it is closed out at this point as they have not communicated with me at all about this. 0/10 recommend.

Justis M.  |  Overall Experience 
Rating:
4.0

Need to have a better A/C system,waited in line for ten minutes very hot in the office

lisamarie s.  |  First Impressions 
Rating:
5.0

The staff were extremely helpfully, professional and super friendly!! The last associate (employee) was overwhelmed with returning trucks and I was one of them , plus I closed out the storage unit I had and she was absolutely patient and was fantastic!

SHELLY D.  |  Overall Experience 
Rating:
2.0

When we filled out initial paperwork online we qualified for the 1st month rent free because of prior out of state rental from U-Haul. When we rented the unit we were told that policy no longer exits. Seems like a bait and switch to me do we will be looking for a new facility soon.

Dennis D.  |  First Impressions 
Rating:
1.0

I had to throw all my stuff away due to dead mouse found in my shoe box and mouse poop was literally everywhere in all my baskets and boxes which is very nasty

Davette J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tenika H.  |  First Impressions 
Rating:
5.0

Store manager Monique was very friendly, knowledgeable, and efficient!! Her demeanor was very welcoming! She’s a great asset to your company!

TORIESHARONDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES D W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette A.  |  Overall Experience 
Rating:
5.0

Best customer service I've had in a long time!!!

Ed H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morasti P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arlene P.  |  First Impressions 
Rating:
2.0

Obsolete profressionalism. Monique to be precise.

Rumarlena R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zina S.  |  Overall Experience 
Rating:
4.0

Overall, my experience was pleasant. The office was understaffed and I had to wait for a little while, but all of the employees were very kind and pleasant about the experience. The unit itself is fine, it needed to be swept and I found a small nest of spiders inside.

ALEXANDERWOODSON P.  |  First Impressions 
Rating:
4.0

There were 2 issues: 1. There were no clear direction on how to enter the facility with a personal car or with the truck that I returned. 2. I reserved the truck and storage unit on line but it still took about 30 minutes to complete the transaction. The store manager was answering the phone and answering questions on the phone while I waited.

Yolanda W.  |  First Impressions 
Rating:
1.0

The staff suck and are unorganized. They also don’t have any storages available!

Linesha T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ciara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie W.  |  Overall Experience 
Rating:
4.0

Raheem was very, very nice and helpful. I was given a unit that was taken, so I had to come back to the store and it took about 20 minutes to get a new unit lined up, which was a little frustrating. The two gentleman, who told me they were both new, that helped remove my trailer were also very friendly and helpful. Only docking a star for the inconvenience of being put into a unit that was taken and my wait time.

Mallory O.  |  First Impressions 
Rating:
3.0

No comment

Lawanda R.  |  First Impressions 
Rating:
1.0

I had an awful experience with uhaul i booked an online storage unit paid Saturday 5/22/21 and when I arrived to the storage with my load there was a lock on my unit and customer service rep told me ny only options was to pay again and make another reservation or wait til Monday with my load stuck on trailer had to pay extra for rental truck and go find another storage and uhaul still has my money with no storage unit I would really like for someone from uhaul to explain this to me and make it make sense

Janell B.  |  Online Move In 
Rating:
4.0

Staff was very professional

LLOYD D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hannah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan S.  |  First Impressions 
Rating:
2.0

My storage unit is smaller than expected I ask for a garage size unit enough space to fit a vehicle in but it wasn’t exactly what I ask for at all I don’t intend on keeping my unit at all unless the size I asked for becomes available

ralph b.  |  First Impressions 
Rating:
5.0

No complaints. Staff has great customer service, always helpful and answering all my questions or concerns. I will always use U-haul storage for my storage needs. Thank You.

JEANNETTE G.  |  Overall Experience 
Rating:
1.0

I purchased a storage was supposed to have a month free the payment taken out monthly. Went that night to move furniture into the storage along with hired hands the store lock was never taken off and the manager assured me she was going right over to take the lock off.called on all service drove around over hour trying to find a storage with the lock off to accommodate our needs. Went the next day gave them the storage number thought we were all on the same page which spoke with the store manager that is just incompetent no customer service quality assurance and stated “ She was sorry she failed to cut the lock. But then talked about her being busy what about me being inconvenienced and having to pay movers extra money. Then I’ve been burden by threatening emails related to my storage and late fees this has been the worst experience I have had storage before in the past but you need to retrain your managers so they will have follow through and accountability. I have called several times trying to get billing straight most recently this past Sunday this which was suppose to be fixed on may 2 then when I first called but this place is ridiculous the manager needs to go through sensitivity training aswell. I feel like sum compensation should occur. I have also witnessed others having similar difficulties and my job I’m a director of nursing very demanding job and this has been terrible. Surprised still in business with McKenzie as a manager.I would like a follow up call related on how the situation can be rectified and if any disciplinary action are to be handed down.

LAWANDA M.  |  Overall Experience 
Rating:
1.0

I did not and have not rented this unit. The staff is committing fraud and erroneously placed this unit in my name. Please contact me to rectify this serious matter at lakeishasfinetreasures@yahoo.com.

LAKEISHA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latoya w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAMELTON PAT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivory J.  |  Overall Experience 
Rating:
5.0

I appreciate your business thank you .

Markeisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIlvia C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marsha C.  |  First Impressions 
Rating:
5.0

Excellent Customer Service

Shunda F.  |  First Impressions 
Rating:
1.0

I rented a uhaul and a storage the largest one they had to accommodate my needs. The lady at the desk told me stoatage number 1109. I brought a uhaul lock she stated she would take theirs off. I paid movers we get to the storage 1109 lock on the unit this is at 7:22 pm. Their lock was never removed called the after hour customer service thank god. We had to ride to over 100+ different unit to try to find one without a lock in the dark with flashlight with mover following us for over an hour. Found a couple but too small to accommodate 10x10 a so we continued finally we got a storage on the 1300 block the customer service lady on the phone until we found one apologizing for someone else not following through, This was already a long day of packing and to add to our mental distress and financial had to pay the movers extra for the basically 2hours over the time we agreed upon. Apparently this uhaul sales person at belt boulevard failed to meet customer satisfaction, I hope that this will help with Quality assurance,maybe a refresher on procedure and processes .

LAWANDA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LATISHA C.  |  Overall Experience 
Rating:
5.0

THE BEST EVER GREAT STAFF !!!!!!!!!!!!!!!!!!$$$$$$$$$$

Carlus J.  |  Overall Experience 
Rating:
5.0

Very clean professional place the staff was awesome I will be telling family and friends about you all

CARLUS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAHEEM P.  |  First Impressions 
Rating:
5.0

I was very impressed. Everyone was very helpful at this location. Thank you guys!

Morasti P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SHAKIRA C.  |  Overall Experience 
Rating:
1.0

U guys still found a way to mess things up even when im no longer doing business with you. I get charged $400 a month after I returned the truck due to bogus miles. Then takes a week to get it resolved and another 5 days before I receive my refund

jenelle S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAIYD NAEEM TERE S.  |  Overall Experience 
Rating:
5.0

The staff at the location were awesome. Customer service was also very helpful with all of my questions that me and my family had. This was my first move with my family and everyone made it very easy!

Joel Q.  |  First Impressions 
Rating:
1.0

move out and three weeks later get billed for another month

john c.  |  Overall Experience 
Rating:
1.0

Where do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.

jenelle S.  |  First Impressions 
Rating:
5.0

The 2 young women working in this store are always excellent to deal with. Great with helping on trucks, trailers, and storage units. I can't say enough good things about them.

STEPHENBRUCE M.  |  First Impressions 
Rating:
5.0

Thank you!!!!!

Rykia W.  |  Overall Experience 
Rating:
1.0

A tenant had my storage unit blocked with all of his storage belongings out blocking the access to other units including mine. It was an awful experience on a very hot day with management so I requested a refund for the unit.

Shawna N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Felicia H.  |  Overall Experience 
Rating:
5.0

Everything was smooth and easy! Excellent customer service and all staff extremely helpful. Will use this location for future.

Rykia W.  |  First Impressions 
Rating:
3.0

Because the after 7:00 p.m. key do not work.

Karen M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHANDA A.  |  Overall Experience 
Rating:
3.0

The only problems I had after 2 months my unit started to have roaches but they took care of the issue immediately. Also they changed the locks an keys and did not inform me due to some remolding that was done.

Lorie B.  |  Overall Experience 
Rating:
1.0

I WILL NOT RECOMMEND NO ONE TO USE UHAUL ON BELT BLVD. YOUR LET ALL MY STUFF GOT FLOODED I LOST EVERYTHING NOI WILL TELL EVERYBODY NOT TO USE UHAUL FOR EVERYTHING

Donnell A.  |  Overall Experience 
Rating:
1.0

My furniture was damaged. My things had been moved around without my permission. There was confusion everytime i went in to pay my monthly bill. I had the overall worse experience ever. I will never deal with uhaul again and i would strongly recommend that no one ever stores there furniture there. U will regret it.

Sharise S.  |  Overall Experience 
Rating:
5.0

it was good

Brian S.  |  Overall Experience 
Rating:
3.0

I moved out of Uhaul storages before thankgiving so I would not have to pay December rent and rent over I to 2020. I'm still getting daily calls from Uhaul and letters. I need this stopped. Completed.

GLORIA B.  |  Overall Experience 
Rating:
1.0

was not able to get to the storage unit due to paving i was told to come back in 1.5 hrs i came back at 5 and still waited 45mins they were paving and was given incorrect unit number

Lisa H.  |  First Impressions 
Rating:
5.0

Very personable and helpful service representative.

David A.  |  First Impressions 
Rating:
5.0

VERY GOOD COMPANY TO WORK WITH!

Cynthia B.  |  Overall Experience 
Rating:
5.0

Good

Sergio U.  |  Overall Experience 
Rating:
4.0

My experience so far with UHaul has been great. The staff is very informative and responsive to resolution of technical (computer) issues in a very prompt manner. Thank you, to all the staff.

Nicole S.  |  Overall Experience 
Rating:
1.0

I was given a smaller unit then what I paid for, we road around looking for another in the cold., could not use access card went back home w/furniture, didn't have me in computer, compensation pls.

Marsha C.  |  First Impressions 
Rating:
5.0

The customer service was amazing. Five Star Service

Sophia T.  |  First Impressions 
Rating:
5.0

Mrs. Suzan is a wonderful person. Hard worker and tries to help her customer to the best she can!!!

cathy h.  |  Overall Experience 
Rating:
5.0

A little miscommunication at first. But the effectiveness and response time will forever amaze me.. Thank for your business gratitude

Marquell P.  |  Overall Experience 
Rating:
2.0

Trying to get a hold of someone who actually was knowledgeable and helpful at this location was nonexistent. I would not use uhaul again for any future moving experiences.

sheree d.  |  Overall Experience 
Rating:
2.0

Not a good experience. However, in the past, I've had no issues with this facility.

KOCMEKICA P.  |  Overall Experience 
Rating:
5.0

Manager is awesome. Very friendly and can tells she cares about her customers.

James F.  |  First Impressions 
Rating:
5.0

I made a reservation prior to this one but had to cancel because the van wasn't brought back on time. Came to the Belt location met Suzanne she was fast, courteous, and very attentive.Will come back.

Benitra D.  |  First Impressions 
Rating:
5.0

Thanks for your help today

Mary P.  |  First Impressions 
Rating:
5.0

There were no problems and the service was great!

DOROTHY H.  |  Overall Experience 
Rating:
5.0

I would prefer being able to call and speak with someone local vs a contact center.

Jackie p.  |  Overall Experience 
Rating:
1.0

My unit was broken into. Suzanne the manager is not helpful at all. No one from corporate has bothered to reach out to me. I’m missing expensive and personal items. No one seems to care except for me.

Duone S.  |  Overall Experience 
Rating:
1.0

Hard to communicate with

Elaine C.  |  Overall Experience 
Rating:
5.0

I am very much impress the service

cythia l.  |  First Impressions 
Rating:
5.0

The staff was friendly and help. He was very customer focus and as a manager in a call center I can appreciate that.

TOMEKANN S.  |  Overall Experience 
Rating:
5.0

My experience with Uhaul was great. The staff was always willing to help in anyway they could.

SHANTAE B.  |  Overall Experience 
Rating:
5.0

Very wonderful staff and atmosphere.

LaToy W.  |  Overall Experience 
Rating:
4.0

My experience with this U-Haul facility was great. I always had a friendly conversation with the staff each time I came in or called to make a payment. I would definitely use their services again.

Mary R.  |  Overall Experience 
Rating:
5.0

Great friendly customer service very helpful would definitely recommend this location to family and friends

Drema A.  |  First Impressions 
Rating:
5.0

Facility was nice and clean and the customer service was exceptional thanks

katina S.  |  First Impressions 
Rating:
5.0

I love it

JUDYANN R.  |  Reservation 
Rating:
4.0

You have good staff who communicate very well and are very knowledgeable. I appreciate them the time I was using the storage. When a problem came up they addressed it and hopefully in the future you .

Rosylin h.  |  Overall Experience 
Rating:
5.0

👍 great

cherie r.  |  Reservation 
Rating:
1.0

Awful. I spoke to the store twice before arriving. Once there, they said I couldn't prove I spoke to anyone, they didn't rent what I needed, & were rude. Wasted a lot of money & will never use again

kelly b.  |  Reservation 
Rating:
3.0

I didn’t have no problem

Michelle R.  |  Overall Experience 
Rating:
2.0

My experience with this company was HORRIBLE. Lack of communication, caused damage to my expensive belongings, no lights in a high crime area etc etc etc.

sheila g.  |  Overall Experience 
Rating:
5.0

THE STAFF TREATED US LIKE FAMILY

Jim R.  |  Overall Experience 
Rating:
5.0

The staff took care of me even though my reservation was messed up.

SHAWN J.  |  Overall Experience 
Rating:
5.0

Excellent service thanks

Mary B.  |  Overall Experience 
Rating:
1.0

Store associates are very unprofessional and vehicles are always dirty

dallas C. 
Rating:
5.0

Nothing,everything was perfecto!!!

MARLON P. 
Rating:
5.0

Very proffesional

Theodore H. 
Rating:
2.0

Make sure the truck is clean and ready to go

Shawn W. 
Rating:
5.0

Shanta was great to work with. The truck rented and storage were clean and well kept. Also, due to our crazy schedule it worked very well for us that we didn't have to give 30 days notice. A positive experience

Jackie R. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
1.0

Have better customer service. The manager shanta did not have great customer service at all. She did not explain how the difference it would be in milage for the weekend. This manager cost me my money for doing her own estimates of the milage I would be going. Never again will I ever come to this U haul nor will I recommend it to somebody because the manager have very poor customer service and greeting service. Y'all she be ashamed of y'all selves for putting somebody like shanta as manager. Y'all suck ass!!!

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Damien T. 
Rating:
5.0

Nothing at all to improve! I love this U-Haul location. Also, I love working with Shante & Tony!!! Excellent employees.

thomasa D. 
Rating:
5.0

The customer service was EXCELLENT!!! I don't remember her name, but she was very professional, efficient and knowledgeable. I will recommend everyone I know to visit the U-Haul on East Belt Boulevard in Richmond, VA.

brenda M. 
Rating:
5.0

I can't imagine working with another Uhaul. Shante the manager is always helpful and will go out of her way for me. I have also had pleasant experiences with Tony, consistently. He even accepted the vehicle back a few minutes after close so I wouldn't have to drop it off before work the next day. I love my uhaul and can't imagine renting a truck or storage unit anywhere else.

AMBER J. 
Rating:
4.0

Only issue was I paid a little more than I estimated as far as milage.

LAVENIA L. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
3.0

Customer did not leave a comment.

byron F. 
Rating:
4.0

Customer did not leave a comment.

TAVARES B. 
Rating:
5.0

Customer did not leave a comment.

Gloribel B. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

When I returned the truck and furniture pads I was told by the man checking us in (his name was Tony) that I needed to fold all the furniture pads. We had used about 30. When I questioned this he said "They weren't that way when you picked them up, were they? If you don't fold them you will be charged $50." I found his manner rude and unprofessional. When returned another truck to a location near this one, I asked the woman checking me in if that was Uhaul policy. She said it was a courtesy if the customer folded them but it wasn't required. She said she'd never heard of a $50 charge. She said the most they charged was $25 if the truck needed to be cleaned. I think Uhaul should be aware of what happened. BTW, I may have given this feedback earlier but for the second location, one in the 500 block of Belt Blvd. it should be attached to the 301 Belt Blvd location. Sorry for the confusion.

Gary S. 
Rating: