Customer Reviews for U-Haul Moving & Storage at Hollywood

5,555 reviews

2205 Hollywood   Shreveport, LA 71108
(W Of I-49)

(318) 636-7135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 636-7135

2205 Hollywood
Shreveport, LA 71108
(W Of I-49)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ericia F. 
Rating:
1.0

Very disappointed and I share it everyone

Cathy W. 
Rating:
5.0

The manager Kesha Jackson was so sweet very helpful and very nice!

Tremeka J.  |  Overall Experience 
Rating:
5.0

I can't think of anything !!

Tina J. 
Rating:
2.0

Tell them when their boxes arrive and the cost. Don't try to charge for boxes after they come pick them up. Coordinate your business with each other. Will never use U-Haul again.

Norman L. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
2.0

I was told I would get a better rate when I went out of town but was charged the full price when I returned the van. I'm very disappointed in the service I received.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

Califa B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Kevin Stephanie O. 
Rating:
5.0

Helpful staff, easy drop off

Lievre J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Marcos the associate that help me was very courteous and professional I would recommend Uhaul to everyone I know Great service Great Equipment above and beyond helping their customers

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina S. 
Rating:
4.0

friendly and helpful. no dolly available. had to buy one. this was a major inconvenience. Caused by uhaul updating my pickup location from downtown Shreveport to this location.

Chad M. 
Rating:
4.0

The only issue I had was when I returned the van no one came to the return area. I went inside and the young lady working the counter gladly tried to find someone and when she didn't she took care of me herself.

Cheryl M. 
Rating:
4.0

Very nice employees

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Melvin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Blair L. 
Rating:
5.0

Informative and quick

STACY L.  |  First Impressions 
Rating:
5.0

Keep the good custom service up to good standards,!

Londell H. 
Rating:
3.0

Customer did not leave a comment.

Kieaundra H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

angela j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

U Haul has been great with helping me move my family

SHAQUITA W. 
Rating:
5.0

The vehicles need to be upgraded and maintained such as wheel alignment

Hassaan Z. 
Rating:
1.0

People at location were nice in previous visits but trying to book pickup with after hours online site and support was a terrible ordeal. Website kept starting us over and erroring out causing a drop off location confusion and an extra 600+ dollars in charges! Very displeased

Laurie P. 
Rating:
4.0

Customer did not leave a comment.

Tina T.  |  First Impressions 
Rating:
5.0

Efficient operation and enjoyable experience.

Edward J. 
Rating:
5.0

Customer did not leave a comment.

LaPatrick J. 
Rating:
5.0

Thank you for a great visit 😌

RANDY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Stephanie O. 
Rating:
3.0

Customer did not leave a comment.

LATOYA S.  |  Overall Experience 
Rating:
2.0

The equipment wasn't clean but it operated as expected. Overall, I rated the location below average due to the lack of customer service. If their job requirements are to have zero personality they nailed it. There wasn't anyone including the supervisor that displayed average customer service. I have used U-Haul services at many different locations and this location is the absolute worst, If you're sincere about improving for not only your next customer but all customers moving forward start with your customer service. Sincerely, Mr. Constructive Feedback

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Roderick A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Please unsubscribe me.

CLAUDE B. 
Rating:
4.0

Customer did not leave a comment.

Ifedolapo O. 
Rating:
5.0

Good service

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Danish B. 
Rating:
4.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Every one was excellent!

Faith J. 
Rating:
5.0

Customer did not leave a comment.

ESSIE R. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
4.0

Thanks

Suzanne B.  |  First Impressions 
Rating:
3.0

My unit was nasty, there was trash everywhere. But Jokesha was excellent!!

Akia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

royce h.  |  First Impressions 
Rating:
5.0

It no improves need

Bobbie D. 
Rating:
5.0

Customer did not leave a comment.

Keri W. 
Rating:
1.0

The truck was full gas. I drove 11 miles and they charged me $41 for gas, knowing this truck do 10/gallons. Great way to scam. Requested to check the truck but an other employee got it out the location. Scammers

Yarley C. 
Rating:
3.0

I was charged way more than what I was told with no customer service help from U-Haul.com took a picture of my Id with their phone just overall terrible experience

Aaron J. 
Rating:
1.0

Make sure your workers do they job

Marquis W. 
Rating:
1.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON C. 
Rating:
1.0

I will never use the UHaul boxes ever again. Both time I had issues with the deliver of my goods after they arrived to my city. Both times they "lost" my boxes for a day or two and then delivered them late. I will not recommend using this service to anyone. I thought the first time was a one off because of my location in a small town. But when I moved to Houston it was even worse. I took a day off work drove around town to find my boxes.

Thomas N. 
Rating:
5.0

I was told one price and charged another, I van was full of roaches

Gwennetta M. 
Rating:
2.0

There were discrepancies between uhaul locations. It took 2 hrs to fix. I was just there to pick up packing supplies:(

Marshina A.  |  First Impressions 
Rating:
5.0

This was the easiest and fastest pickup and return of a U-HAUL I have ever had.

Eric K. 
Rating:
4.0

Offer points so after a few time of renting eather millage or rent discounts will lower every time you rent as well as maybe free day

Darrell B. 
Rating:
3.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree B. 
Rating:
5.0

Very nice people , great customer service. Thank you

Ahmad D. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
3.0

You can at least advise somebody when you don't have something available instead of just assigning them a truck that they may or may not want to use without consultation…and take down the false advertisement for the cost per mile…

Shaeyliah M. 
Rating:
3.0

I dont understand the fact you can't view the storage unit until after you pay for it to see if that's the size you need, I actually paid 169 for a big storage unit and I don't it

Tonika J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEMAR H. 
Rating:
3.0

Customer did not leave a comment.

SHUNDRIKA M. 
Rating:
5.0

Customer did not leave a comment.

Dominque P. 
Rating:
5.0

Nothing

Larry W. 
Rating:
5.0

Great customer service!!

Natalie D. 
Rating:
4.0

I understand that they had a hard job for moving. but they made some scratches on the wooden floor and broke some furnitures.

Jihye K. 
Rating:
5.0

Customer did not leave a comment.

Lonnie C. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

First trailer had problems with the taillights working so they changed me to another one with a ramp and it was great. The 2 guys did a great job of hooking up the trailer and very polite. The check in lady was nice and quick getting me signed in.

Samuel H. 
Rating:
5.0

All employees encountered were friendly and professional.

wesley J. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

U haul reservation process is horrible. I was waiting for a follow up call to finish my reservation but never got a call . The day of pickup I dropped by a random U-Haul place Shreveport North Market and the Mgr Tyler . Looked up my reservation and advise me there was no truck reserved it never got assigned. I had called the day before 3 times and they kept saying someone would call and never did. The original reservation was at the Barksdale U-Haul location in Bossier City. Thanks to Tyler he was able to find the size truck I needed.Thanks to Tyler going over and beyond and excellent customer service allowed me to get a truck and move on schedule

Darryl R. 
Rating:
5.0

Everything was great. Employees were professional and nice. It was great.

Gloria F. 
Rating:
5.0

Best uhaul experience ever!!!!!!!! Customer service us convenience was fantastic! Seriously- so user friendly!

Cristina H. 
Rating:
5.0

Customer did not leave a comment.

Stacie K. 
Rating:
3.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Friendly and helpful service. Thank you,

Forozan E. 
Rating:
3.0

Customer did not leave a comment.

Kaylee M. 
Rating:
5.0

Great service overall.

Celestely D. 
Rating:
5.0

When I received the van the windshield inside was dirty. It also smelled of nicotine from cigarette use. I would use a ozone machine and do a better job of cleanliness

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

All of the staff members at this location were helpful and friendly. They handled my equipment pickup and return, quickly and professionally.

Jerry T. 
Rating:
3.0

Call your customer when a change has been implemented from one site to another as I had to drive across town to get my truck for 30 mins and when I got there they said it was being cleaned when I was already an hour late after my scheduled pickup time.

John W. 
Rating:
5.0

Everything was great. I had a smooth process with the UHaul representative

Tche-lin J. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Ruthie Morris was a very professional , helpful and kind. Ruthie is all in when it comes to customer service. The young man that hooked up the trailer and checked me was also very professional.

Richard T. 
Rating:
5.0

Staff was excellent and efficient. Forgot to mention left brake light was out will use location again

Aubrey S. 
Rating:
4.0

Great staff at the Hollywood ave location.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Customer did not leave a comment.

Cameron G. 
Rating:
4.0

Customer Service was great, very helpful.

Lois T. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

The start of my experience was EXCELLENT!! However my checkout could have been better. The customer service rep was nice but quiet. Meaning he was at the computer processing the checkout and not talking to me to 1) let me know what he was doing 2) to ensure the transaction was correct BEFORE completing it. Needless to say there was an error. The more experienced CSR walked him through how to correct the issue, but now my card has been charged too much on the first transaction-a return processed on the second transaction & the correct amount charged on the third transaction. The paperwork is in order but my account is now in the red and anything else I had planned to do uusing that card on that day now has to be delayed until my financial institutions' system processes everythong. Yes having more money would be the perfect answer to something like this, however getting it RIGHT the FIRST TIME would've been pretty good too.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

LATONIA W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

HEATHER C. 
Rating:
4.0

Customer did not leave a comment.

Brenda O. 
Rating:
1.0

Bullshit

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

Wanda W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

charlotte B. 
Rating:
5.0

Customer did not leave a comment.

Arthur M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shervan p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benard R.  |  First Impressions 
Rating:
5.0

Everyone was Nice

joseph h.  |  Overall Experience 
Rating:
1.0

The store manager was very rude and unprofessional as well as the staff at this location. I had my kids with me and as we was trying to return our truck we seen staff members smoking weed out in the open bu the return center, loud vulgar music was playing, my kids heard all the inappropriate music an smelled the weed smoke. I was very upset. When i returned my truck that was sitting on the lot all day because we was waiting on our movers. We was charged a extra 58.00 dollars because the truck was not unloaded. No other customers had that truck reserved so to get charged a extra day was very unreasonable. We were talked to by the staff and the store manger in a very unprofessional manner. I will never spend money at this company again.

Tiffany S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deana A.  |  Overall Experience 
Rating:
4.0

I would like 24/7 access to the facility

KAHLAFA C.  |  First Impressions 
Rating:
4.0

Thanks should make options easier for people moving and living out of state as far as vacating the unit as most times people hire movers.

Ariel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
3.0

We should not have to buy a certain type of lock

Kenneth W.  |  First Impressions 
Rating:
5.0

Top notch service with a no-hassle application process. Thanks Paige for your assistance

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth H.  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional.

Juanita m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tytianna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taraymie M.  |  Overall Experience 
Rating:
3.0

Had a good experience

Tony B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  First Impressions 
Rating:
3.0

The facility smelled like a sewer, and the lock mechanism was misaligned to the point that the lock I was suckered into purchasing couldn't have possibly latched ...

DeWayne B.  |  Overall Experience 
Rating:
2.0

Storage area smelled like a sewer, lock I was suckered into purchasing could not have possibly fit hole due to obvious offsets ...

DeWayne B.  |  First Impressions 
Rating:
5.0

Great staff . Ms. Jokesha Jackson and her staff were pleasant and helpful. Great crew .

RODERICK H.  |  First Impressions 
Rating:
5.0

Thank you so much for helping me I would go no where else there was so nice every boby was so helpful Thank yalls s so much much love for yalls

mary h.  |  Overall Experience 
Rating:
5.0

Had a amazing storage Kesha is an amazing Supervisor great job she always made sure I was satisfied thanks kesha

lisa h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

traveil s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allison t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith v.  |  First Impressions 
Rating:
5.0

Love the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!

Paige R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BRENDA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin J.  |  Overall Experience 
Rating:
4.0

Even though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!

Harold W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melody b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seiarah B.  |  Overall Experience 
Rating:
5.0

The floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!

Rachael G.  |  Overall Experience 
Rating:
2.0

There were no accommodations for me. I couldn't make it up the stairs because I'm disabled

James C.  |  Online Move In 
Rating:
5.0

I was pleased with the entire experience. Would definitely recommend you to family and friends.

tammy p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marlo w.  |  Overall Experience 
Rating:
5.0

Very helpful and lots of storages

LEVAVBRIUS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vestria C.  |  Overall Experience 
Rating:
5.0

Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!

Paula C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiwandra H.  |  Online Move In 
Rating:
5.0

They’re are always friendly an very helpful

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMEAKA P.  |  Overall Experience 
Rating:
4.0

Got it and never used

Natasha F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERALENE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marlo w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melvin J.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful with everything!

Brandy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  First Impressions 
Rating:
4.0

Only thing I'm still really looking for is my refund was overcharged for $42and some change

Clara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASITY B.  |  Overall Experience 
Rating:
4.0

No light in our unit and it had a smell of smoke. Otherwise everything was good!

Robin M.  |  First Impressions 
Rating:
3.0

The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent

Tyesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KIRSTEN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jambrea R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jody b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert M.  |  Overall Experience 
Rating:
3.0

The store facility for RV , boats are too dark and dangerous. Couldn’t see myself parking my food truck there. The ladies at front desk are absolutely wonderful

Kathy W.  |  Overall Experience 
Rating:
5.0

Thank you very much

PRISILLA P.  |  Overall Experience 
Rating:
5.0

I love the courtesy service and smile always

Wanda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nancy J.  |  Overall Experience 
Rating:
3.0

Rates are too high for service provided.

Vondershell T.  |  Overall Experience 
Rating: