Customer Reviews for U-Haul Moving & Storage at Hwy 367

2,176 reviews

12060 Lusher Rd   Spanish Lake, MO 63138
(Hwy 367 @ Parker Rd)

(314) 355-7900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 355-7900

12060 Lusher Rd
Spanish Lake, MO 63138
(Hwy 367 @ Parker Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

If you guys didn't have the maintenance tech I would have been discouraged to come back to this location but he was so impressionable that I'm really pleased with the service

Tayaun K. 
Rating:
4.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The attendant that checked me out was very nice and Knowles.

Michelle G. 
Rating:
4.0

Customer did not leave a comment.

ashley H. 
Rating:
5.0

The employees were very nice and greeted me as soon as I walked in the door

Tammy J. 
Rating:
5.0

You are the best

santa T. 
Rating:
5.0

Agents are so nice easy to work with I also love the hats they wear wish I had one

JACQUELYN P. 
Rating:
5.0

Continue doing a Great Job!!!

SHAMELE B. 
Rating:
5.0

Customer did not leave a comment.

harold W. 
Rating:
3.0

Customer did not leave a comment.

jarrett g.  |  Overall Experience 
Rating:
1.0

They facility is nasty. They charged me for a unit that had old customers belongings. Trash and the size of the units are not properly given . They give you whatever they have available. Bad training and the employees all smoke on the lot .

TERRICKIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget M. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHON B. 
Rating:
5.0

Don't park trucks on hill it makes gas flow to back of tank so you can charge people 2 extra gallons at your price not fair

Lee S. 
Rating:
5.0

Everything went great!

Latarya J. 
Rating:
5.0

Customer did not leave a comment.

KAYLAH D. 
Rating:
5.0

Customer did not leave a comment.

shaun s.  |  Overall Experience 
Rating:
1.0

The storage unit is not the size I ordered and was filled with trash from a previous renter. The website shows the storage unit to be climate controlled and indoors and that’s completely false.

TERRICKIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis D. 
Rating:
5.0

Appreciate it..

joeseph M. 
Rating:
4.0

Customer did not leave a comment.

micheal H. 
Rating:
5.0

Customer did not leave a comment.

NaChante U. 
Rating:
5.0

The best customer service ever!!!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ANDRA J. 
Rating:
4.0

Customer did not leave a comment.

Jayla T.  |  First Impressions 
Rating:
5.0

Explain the fuel gauge indicator on the dash before returning the vehicle.

kevin W. 
Rating:
1.0

I have been sing this location for years. his is the first time tat I've regretted it. The truck that I received was full of roaches. And now all of my furniture has been infested.

CANDICE C. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Michelle Z. 
Rating:
5.0

Great customer service

Terry B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamarc P. 
Rating:
3.0

Customer did not leave a comment.

NaChante U. 
Rating:
5.0

Customer did not leave a comment.

RANDDAL P. 
Rating:
5.0

Thanks so much

MITCHELL R. 
Rating:
1.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

The services were excellent in every phase of the rental expectations. Thank you.

Willie J. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
1.0

Better customer service employees I waited over 30 minutes at the counter before someone helped me. I was standing there for a very long time 6 employees just walked pass me no one stopped to speak or assured me of anything.

Shervae P. 
Rating:
5.0

The gentleman who waited on me was very nice and professional

CHARLES H. 
Rating:
5.0

Best customer service experience

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEAN M. 
Rating:
5.0

Customer did not leave a comment.

mike V. 
Rating:
5.0

Check ✔️ the front end alignment on the vehicles more often the truck was wanting to go to the right & left alot

henry M. 
Rating:
5.0

The two young men at the counter were very helpful and friendly. The place was clean and organized.

Stephanie G. 
Rating:
5.0

Nothing everything was perfect

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

jamal W. 
Rating:
5.0

Continue To Be Helpful And Professional Attention Totally On The Customer During Their Transaction Thank You

CHARLOTTE G. 
Rating:
5.0

The manager made the transaction smooth and professional.

frank B. 
Rating:
4.0

provide proper moving help, we thought we had help and it turns out we could not even get a hold of the company and we were scrambling at the last minute to find someone to help us load and unload

Craig B. 
Rating:
5.0

Customer did not leave a comment.

LEKESHA M. 
Rating:
5.0

Customer did not leave a comment.

cleveand E. 
Rating:
5.0

Customer did not leave a comment.

chad P. 
Rating:
5.0

Staff was professional, friendly and outgoing Thank you

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Dewuana A. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

👍🏿

Spencer W. 
Rating:
5.0

Customer did not leave a comment.

Chandra M. 
Rating:
5.0

Customer did not leave a comment.

Chance H. 
Rating:
5.0

Employees were courteous and super helpful, thanks guys!!

Reginald L. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

Customer did not leave a comment.

DARRYL D. 
Rating:
3.0

Truck needs breaks didn't want to stop. Had no gas in it when I got it. Makes loud sounds Power stern fluid need or something

Chamaya J. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Haywood H. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
3.0

Hire professional employees

ROCHELLE T. 
Rating:
4.0

Customer did not leave a comment.

CAIRON W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The staff was helpful and courteous and very accommodating.

YVETTE C. 
Rating:
4.0

Customer did not leave a comment.

BRANITRA S. 
Rating:
5.0

This location on 367 is always on point and thoughtful trying to be as helpful and kind as possible and I totally appreciate them. Thank you and I'd recommend them to any and everyone I know and come across.

DARREN W. 
Rating:
5.0

Great job from Start to finish.

Gerald C. 
Rating:
5.0

They was just closing and took the time to take care of me definitely gonna rent again

Isaac B. 
Rating:
5.0

The windows was very dirty with stains on them, as a truck driver I know first hand that viewing is very important. Other then that it was a great service rendered. Thank you very much.

kenneth J. 
Rating:
1.0

Customer did not leave a comment.

DAMARIUS M. 
Rating:
5.0

The staff was above and beyond helpful. Everyone was a pleasure to be around and very knowledgeable and helpful. I will recommend this location

Leslie B. 
Rating:
2.0

Everything was fine until I returned truck. Cashier told me I would get receipt in email which I never got. I was waiting for my deposit to be returned. When it didn't show up or my email I called waited only to be told there was a hold on my contract and they needed to talk to me. Even though no one contracted be. I was transferred to store and was on hold for 45 minutes. When she finally answered and I explained she went ahead and sent the email and told me she was releasing my deposit. I was never told while it was put on hold or why they needed to speak to me but didn't call. There use to be a white older man who worked here and he always took care of me. Now I get the impression I'm bothering them

jasmine B. 
Rating:
5.0

All went well not sure what could be improved

Steven S. 
Rating:
5.0

Courtney & Dimitri are awesome....Great job with those hires...5 ⭐

CORY H. 
Rating:
5.0

Customer did not leave a comment.

LAchell G. 
Rating:
5.0

Customer did not leave a comment.

jose L. 
Rating:
3.0

Customer did not leave a comment.

Cynthia F. 
Rating:
4.0

The wipers were very bad, falling apart actually. Keep up with the entire maintenance.

Steven S. 
Rating:
1.0

Charged for fuel when I actually put more in then was needed.

Tremayne K. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Because of the time to rent and return the vehicle was rather long. I believe it understandable, not enough staffing. However, thanks for the service.

TONY T. 
Rating:
3.0

Customer did not leave a comment.

kristin B. 
Rating:
5.0

Dimitri & Courtney are the best....Great Hires

CORY H. 
Rating:
5.0

Try not over billing , I placed an order on line and only to find that there were things on my account I did not order such as "safe move" for 56 dollars and " safe tow " for 36 d0llars when I specifically declined those offers on line. Your online site even asked for me to sign a waiver saying I would immediately be responsible for any damages. I don't like that 😕. I will never do this again online it is such an awful experience feeling like someone went on your account and add stuff without my permission. To top it off I have to wait 3 days for someone to call me to go over this mishap

Percy J. 
Rating:
5.0

Customer did not leave a comment.

Melvin L. 
Rating:
4.0

Customer did not leave a comment.

Chelsey S. 
Rating:
5.0

Keep the client"s first.

cyretha M. 
Rating:
5.0

Customer did not leave a comment.

brenda G. 
Rating:
3.0

Never rent a truck to the customer on empty. Wasn't fair that I had to drive to the service station before going to my destination (because I was afraid of running out of gas).

myrtle F. 
Rating:
5.0

Everything's good

George H. 
Rating:
5.0

Containers had mud on serval of them and inside of containers needed to be wiped out

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Tonya T. 
Rating:
1.0

I work for moving helper, they literally LOST my customers ubox on site. Had no answer or replacement for me or my customer. On top of that they charged me an additional $40+ for gas fees when I refilled the pickup back to the level it was when I received it. Totally unacceptable and I demand a refund.

rley L. 
Rating:
5.0

Customer did not leave a comment.

Vamp P. 
Rating:
4.0

Customer service was great when I returned truck guy was helpful truck was ok need a upgrade crack windshield and loud other than that it was ok

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

Erma B. 
Rating:
5.0

Excellent Service

LA C. 
Rating:
5.0

Not sure but I think his name D something.. might been the mgr but he was really helpful. I went around 5pm. Please give that man a raise.

Jasmine G.  |  Overall Experience 
Rating:
5.0

The agent made a good effort to accommodate all my needs. It was a pleasant experience.

Lawrence W.  |  First Impressions 
Rating:
5.0

The best part was the staff (theo) and everyone there were friendly and helpful. A new young lady yesterday, i think Courtney, was great. The facility was always clean. I really enjoyed going there evif it was only occasionally. Thanks

howard s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany h.  |  Overall Experience 
Rating:
5.0

This storage facility was used for almost 2 years due to the Covid-19 pandemic when I moved & thought I could find other housing within 90 days. I had absolutely no issues with the storage container or access when needed. I would absolutely use this service again and highly recommend their service and storage facility.

Rhonda C.  |  Overall Experience 
Rating:
4.0

The staff was very friendly and helpful in assisting me in finding the right unit. Even the staff working on the trucks out back were very friendly.

Gwendolyn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce p.  |  First Impressions 
Rating:
5.0

Manager and staff ALWAYS friendly inviting and helpful…all around pleasant experience!!

Alan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deangelo E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaun s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittney j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Employees are Always helpful no matter how busy it is. Attitudes are so patient. Enjoy talking to people like they have been knowing each other for a long time. Love it

Sharon P.  |  Overall Experience 
Rating:
3.0

Prices for storage are too high

mary h.  |  Overall Experience 
Rating:
5.0

Staff was excellent, proffessional and help any way I need. Thank you

Kendall W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

India C.  |  Overall Experience 
Rating:
5.0

Larry was very customer service oriented. He made my rental experience easy for me. Larry was always professional and courteous in person as well as over the phone.

TIFFANY S.  |  First Impressions 
Rating:
5.0

Staff are always looking out for their customers.

RICHARD A.  |  Overall Experience 
Rating:
5.0

The manager is awesome very helpful and friendly he definitely goes about and beyond for his customers

Felisa B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Reneya W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SYDNEY R.  |  Overall Experience 
Rating:
5.0

Everyone was great at this location!

Kitasha C.  |  First Impressions 
Rating:
5.0

Larry and the team are absolutely amazing!! I appreciate everything they did to help me access my unit after hours.

LeaVannah D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joojoaquinta H.  |  Overall Experience 
Rating:
5.0

I would recommend a for a storage or u-haul truck it’s been excellent since the short time I’ve been with dealing with u-haul I love it,keep up the good work.

Troy B.  |  Overall Experience 
Rating:
5.0

Larry and Staff always was friendly and very helpful. They continued to be professional each and every time I went to clear some items from storage units. Give all of them 5 stars.

Meshea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dajuanda W.  |  Overall Experience 
Rating:
5.0

Great place and staff!

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orville J.  |  Overall Experience 
Rating:
5.0

Larry and the the staff did an awesome job accommodating all the customer's needs in a professional manner; considering all the systems were down. The customer service I received, was exceptional, didn't allow me to leave the facility, until I was well serviced. Returning equipment and utilizing the storage units. Awesome job Spanish Lake Team;Upfront and Behind the scenes.

Meshea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles T.  |  Overall Experience 
Rating:
5.0

Good customer service and a very clean place

Stephanie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanett m.  |  Overall Experience 
Rating:
5.0

Great general manager!

albert b.  |  Overall Experience 
Rating:
5.0

N/A

Pashiea W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley J.  |  Overall Experience 
Rating:
5.0

Spray for bugs more often.

virginia w.  |  Overall Experience 
Rating:
5.0

I love his knowledge about how much truck we need and room size for furniture storage. Clear to details.

jeanett m.  |  First Impressions 
Rating:
5.0

The best customer service ever. Thumbs up for my guy.

Zebulun B.  |  First Impressions 
Rating:
5.0

The entire staff at the 367 site went above and beyond their normal duties on multiple occasions in helping me store and transport my belongings.

Frank A.  |  Overall Experience 
Rating:
5.0

We received excellent & courteous service above & beyond our expectations.

virginia w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tiffany t.  |  Overall Experience 
Rating:
5.0

Never had a single problem. Staff was always excellent! Thank you for your promptness and support.

Allyn G.  |  Overall Experience 
Rating:
5.0

My rental experience at this location was exceptional. All the employees were courteous and very helpful--they knew me whenever I came in to access my unit, I would use this location again for any storage need and I would also recommend them to anyone who would need storage also,

Tommy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirlyn c.  |  Overall Experience 
Rating:
5.0

The people here were always nice and accommodating!! I most definitely will always recommend someone to you guys!!!

Tammi G.  |  Overall Experience 
Rating:
5.0

They lady that wait on me was very nice

D'Angela T.  |  First Impressions 
Rating:
5.0

No comments

John L.  |  Overall Experience 
Rating:
4.0

None at this time

Bernard C.  |  Overall Experience 
Rating:
4.0

Everyone is friendly and helpfull

THOMAS S.  |  Overall Experience 
Rating:
5.0

I would never go to another U-Haul location there customer service is the best. They take extra care of customers far and beyond thumbs up to Theo!!! Thank you!!

Corey C.  |  First Impressions 
Rating:
5.0

Service was great 👍 friendly cashier I would use this U-Haul again,and recommend this ☝️

Wanakee B.  |  First Impressions 
Rating:
5.0

The staff were really helpful

Murray W.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Keith L.  |  First Impressions 
Rating:
4.0

Excellent facility

Karl R.  |  Overall Experience 
Rating:
5.0

To. UHaul you guys was verry helpful. And. If i should need. You all agian. I wii make sure i see you Theo. Thank You.

Otha J.  |  Overall Experience 
Rating:
5.0

Very nice people who who knowledgeable and helpful

ciarra B.  |  First Impressions 
Rating:
3.0

I would like to be able to get into my unit any time I want or need too. I chose this place because my daughter lives very close but if I had known it was not an 24 hour access.

Cynthia M.  |  First Impressions 
Rating:
5.0

The staff at this U-Haul location was very friendly and went above and beyond to meet my needs

Mia H.  |  Overall Experience 
Rating:
5.0

Every employee was very helpful. I really appreciate the business

tryce w.  |  First Impressions 
Rating:
5.0

👍🏾

Derek M.  |  First Impressions 
Rating:
5.0

Theo is the bomb

margaret h.  |  Overall Experience 
Rating:
4.0

All of the staff was extremely helpful and courteous

LARRY S.  |  Overall Experience 
Rating:
5.0

I love this place

shonta d.  |  Overall Experience 
Rating:
5.0

Great store

Wiley-Ann C.  |  Overall Experience 
Rating:
5.0

My experience with this Uhaul company was more than belightful they walk me through everything helped me find the perfect storage for me and the staff was amazing. Thank you so much

Ulonda D.  |  Overall Experience 
No reviews have been submitted for this location.

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