Customer Reviews for U-Haul Moving & Storage at King St

Rating:

5.0

Jay C. Royal was super friendly and nice.

Rating:

4.0

Truck was a mess with stains on the seats and in the bed.

Rating:

5.0

Let customers know that there isn't any gas stations close to their location.

Rating:

5.0

Nice people on both ends

Rating:

4.0

The first trailer the light on the right didn't work, they swap the trailer but lost a lot of time. Probably should check them when they come back or prior to customer pick up.

Rating:

5.0

Hard to improve when this location is perfect in every way!

Rating:

5.0

Great customer service! Best uhaul location I've ever used.

Rating:

1.0

I was quoted $279 for my rental and when I picked up the truck was charged $552. Called your customer service and spoke to Shaun. Shaun said a manager would fix this. I am still waiting to hear back from you

Rating:

5.0

Convenient location, drop off and parking lane were slammed packed- to the point of not being able to even pull in off the main road. I found a small spot in the lot to slip in. Once inside, half the ceiling tiles were missing with water dripping literally all over the sales floor and customer experience lanes. Staff was helpful but the location was packed with parked returns waiting to be accepted, people coming and going and the inside of the rental center looked and felt like a scene from Kiev after the latest Russian air-strike- I was wet from the water dripping into containers, merchandise and customers all over the sales floor and customer checkout counter lines inside.

Rating:

5.0

From the kind woman who checked me in to the fantastic gentleman who met me at the truck to check me out I was so impressed with their graciousness and kindness. Moving is so difficult and I'm sure every client they have is exhausted and I'm sure they're tired of hearing the same old stories, but you'd never know because they treated me with kindness and compassion and patience during this stressful time as a friend would. I was so impressed.

Rating:

4.0

Great guy outside who helped me get the van out from tight area. Only feedback is for better signage to understand where to for certain vehicles and traffic flow in lot

Rating:

1.0

I left my car in the parking lot and it was towed after I was told it would not be. That cost me $250 plus an hour of my time.

Rating:

5.0

Customer service great

Rating:

4.0

An email confirmation the day before…telling the customer that your vehicle is there ready for you to pick up the next day.

Rating:

1.0

I was incorrectly charged for gas. The woman at the counter said the tank was half full and when I got in the truck it was less than half full. I took a picture because I figured something like this would happen. I drove the car less than 8 miles and was charged $15 for 3 gallons.

Rating:

3.0

When picking up the truck in the back, I kindly asked the lady if she could move the truck out for me because it was so close to the other truck. It made me nervous. I didn't need her lip service. She said, then I don't know how you think you're going to be able to drive this if you can't move it out. I responded with I can drive it. I don't like it's parked so close. I just drove a 26 foot one from ATL here. Unacceptable comment I am still mad several days after.

Rating:

3.0

Great selection of rentals, however, extremely tight, it was a puzzle for employees to figure out how to get my truck out of the mix. It's also a congested/dangerous location to pull in and out of. Even so, I had to rent this truck in a moment's notice, and UHaul made it very easy to do so!

Rating:

5.0

Customer service at this location continues to be outstanding!

Rating:

5.0

Elijah is the best! He and the crew worked so well together! They made my experience of having to pick up not one but two U-Haul trucks so easy. They truly are a gift to the town of Charleston!

Rating:

1.0

Way to many trailers and not enough room to dump them off. The after hour return was aweful as well

Rating:

5.0

Friendly efficient customer service. Everything went very smoothly! Much appreciated.

Rating:

5.0

Late night drop off when closed but everything worked out fine.

Rating:

5.0

The staff was very helpful and friendly

Rating:

5.0

The check in gentlemen was courteous, quick and very efficient! Well done!

Rating:

5.0

Quick and fast service. Clean equipment and very nice staff.

Rating:

5.0

The staff was very quick to check in my returned trailer .

Rating:

3.0

King Street location would be okay if not returning equip on a Thursday night.

Rating:

2.0

Our van was blocked in and I got charged $40 extra dollars without notification

Rating:

1.0

I understand demand is high this time of year, however a 1 hour notice of unavailability prior to a scheduled pickup time is unacceptable. ESPECIALLY for an after hours pick up! This is just cruel and very shady. What is the point of reserving or planning multiple months in advance? Surely a better system is possible? Even in this event, the national uhaul needs to allow for sites to view inventory and nearby locations. This is just idiotic to not be able to. Lastly, it is VERY unnerving that my reservation was tampered with without my knowledge (I.e., changing my pickup time to AM instead of PM)

Rating:

3.0

First I would like to thank the employees for their hard work as I am sure it is difficult running a downtown CHS location with only 2 employees working at the end of the month. My rating does not reflect how I feel about them. The truck I rented needs to be serviced immediately. I get it that it will have dents and such especially how people drive down here but I went over a bump and the piece that controls the headlights, cab lights, and dashboard fell inside and we were unable to control the lights. Thank goodness the headlights were on or it would have been dangerous. Also, update the pictures for when you do the walk around. The pictures showed a brand new truck while the front had a huge dent. If you want people to get in and out quickly, the less someone has to do the better. When I see that a new truck is pictured then I am skeptical of everything and I will take 30 minutes checking it, delaying the process. The parking lot was packed and my truck was blocking the only entrance/exit. Since everyone moves in/out the end of the month meaning it's most likely the busiest time, maybe incentivize doing your own check in, even if it is like $5 off. Don't charge like $20 to do it then no one does it and you have a long line inside full of disgruntled customers waiting to be checked in my the only employee working the desk. But that is what you chose to do as a company. If that is the case-why have a transaction take 15 minutes long? I even did everything ahead of time and it still takes some time. There has to be a quicker way to do this. I only used this one because it was the closest AND the first time I used them. Maybe have a specific pick up time? Like 7; 7:15; 7:30 etc. With that all being said the employees did their best with what was scheduled by their store manager (or whatever is the equivalent). I want to give an extra shout out to the ladies working Thursday morning. They had multiple tasks and customers and handled it quickly without sacrificing customer service.

Rating:

5.0

Would have liked to rent a dolly at the desk, but there were none available. I didn't know I would need one when I made the reservation online. They had several for sale and I asked if I could rent one but they said no.

Rating:

5.0

Excellent service for reserving, pick-up and drop off! This location was by far the best I've experienced!!

Rating:

4.0

Easy pick up and drop off!

Rating:

5.0

Quick service. Everyone was nice and helpful. What a deal! Happy with every part of the rental experience.

Rating:

5.0

Easy pick up and drop off process.

Rating:

5.0

My husband returned the trailer and said the help was excellent. Young man in the parking lot helped undo the trailer from our hitch and sent him on his way. Fast and clean and very professional. Thanks! CHARLESTON!!!

Rating:

5.0

Staff was very helpful on pickup and drop off

Rating:

3.0

Rude girl at the counter.

Rating:

5.0

They guys who work outside with the equipment are great but the girls in the office seem a little moody. Maybe have a talk with them.

Rating:

5.0

Easiest turn in ever

Rating:

5.0

Always friendly and efficient!!

Rating:

5.0

Was in and out in minutes. Yard guys had the trailer hooked up before I finished my paperwork.

Rating:

5.0

Very helpful employees

Rating:

5.0

All of the staff were so friendly and helpful!

Rating:

5.0

Coincidentally, I did my transaction with the "Owner" of this location - but I cant recall his name. He was super friendly (even though the place was really busy that day) and I was impressed by him.

Rating:

3.0

We tried to do the online service and it took 40 minutes before we ended up having to be seen inside. The long was long so we then tried customer service with online chat - no one ever answered the online chat. Finally, the women at the desk assisted - they were professional but overwhelmed. The men outside were really helpful and quick to assist. Our truck, however, was given to us and then had to turn around as we learned we had the wrong one. Then the new truck had a check engine light on it, the sun visor was broken/hanging. The outside assistant said the check engine light comes on and it was ok. We were only driving a few miles in town so we left. Returning the uhaul was easy and quick.

Rating:

5.0

not a thing

Rating:

5.0

Very pleased with overall service!

Rating:

5.0

Fast and friendly. Big leak in the ceiling in the office, but we have had a lot of rain. No complaints here!!

Rating:

5.0

Yard crew was excellent

Rating:

5.0

2nd time dealing with my hometown location. Very helpful and appreciated them being open at 7:00 am on a Saturday to return it early and continue with my day.

Rating:

5.0

Love this location!

Rating:

5.0

Nothing...Staff at this location is amazing...so friendly and helpful!!

Rating:

5.0

Te team there quickly unhitched the trailer and I was on my way in minutes!

Rating:

5.0

The usual outstanding customer service continues!

Rating:

4.0

The trailer is not sealed in the front so when we drove thru some rain it got the boxes inside the front of the trailer wet

Rating:

5.0

Great Service! This was the most Organized Professional experience I have ever had with a rental company. This is the only place I would ever go to when I have to move again. Thank You for being there.

Rating:

5.0

Very quick process from check-in to hook up. Trailer pulled well. No issues at all.

Rating:

5.0

This is the best, most helpful U-Haul location I have used.

Rating:

1.0

Water leaking everywhere. Front desk never sent a receipt.

Rating:

4.0

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Rating:

5.0

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Rating:

5.0

THE truck needs a front end alinement

Rating:

3.0

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

Rating:

3.0

The staff could have been a little more engaged.

Rating:

3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Rating:

4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Rating:

5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

Rating:

3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Rating:

1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Rating:

1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Rating:

5.0

The staff was very helpful to me and kind

Rating:

5.0

Thanks for the excellent experience

Rating:

5.0

Good people here that are ready to help

Rating:

5.0

😳👍

Rating:

5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Rating:

1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Rating:

4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Rating:

5.0

Good people and great location!!

Rating:

5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Rating:

2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Rating:

4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Rating:

2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Rating:

1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Rating:

5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Rating:

5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Rating:

5.0

Carol and crew are the best.

Rating:

1.0

Horrible place

Rating:

2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Rating:

2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Rating:

3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Rating:

1.0

I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Rating:

3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Rating:

1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Rating:

5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Rating:

4.0

Good people!