Customer Reviews for U-Haul Moving & Storage at N Watkins

1,589 reviews

2722 N Watkins   Memphis, TN 38127
(N Of I-240)

(901) 353-2051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 353-2051

2722 N Watkins
Memphis, TN 38127
(N Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Young man that helped me was very friendly and professional

Tamika B.  |  First Impressions 
Rating:
1.0

When we got there, the employee was high or something. He was so slow. We received a uhaul with 2 miles to E with no assistance. We returned it a day earlier with a half of tank. I would like some of my money back based on how poor of an experience it was.

Gabrielle G. 
Rating:
5.0

Customer did not leave a comment.

Cassandra E. 
Rating:
5.0

Customer did not leave a comment.

Teddy K. 
Rating:
5.0

Customer did not leave a comment.

Kecia W. 
Rating:
1.0

I had a rental reserved for a 26” truck and was called at the time of pickup to state that they didn't have one at the location I selected and that I needed to go to this new location to get it. I went to this new location and was told that my reservation had been changed to a 20” foot truck instead because that's all they had. Upon arrival at new location I waited over 45 minutes to get assistance. I was on the phone with customer service and after 45 minutes the man who was supposed to be working decided to come back to work with his kid. I returned the truck a day early and went back to put the right amount of gas in, but I'm still being charged for an extra day and a fuel charge. This is unacceptable service and I will not be using Uhaul again

Sandra F. 
Rating:
4.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

Candis S. 
Rating:
5.0

Customer did not leave a comment.

Otha J. 
Rating:
5.0

Latoya was amazing! She was knowledgeable and friendly. She made sure everything was taken care of before leaving the store. I appreciate her attentiveness. Thanks, Alexandria Grant

Alexandria G. 
Rating:
5.0

Customer did not leave a comment.

Archoketa M. 
Rating:
5.0

Customer did not leave a comment.

sheran N. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

When I walked in the door I was greeted by a nice friendly lady and she helped me with every question that I asked. And when I brought the Truck back, the gentleman was very nice and helpful as well. Keep Up the Good Work with the Team You Had Working Sunday... I'm VERY VERY SATISFIED. 😁

avalia R. 
Rating:
1.0

When I got to U-Haul, I learned they not only did not have the the size truck I reserved almost a month in advice, but they had none of the equipment I needed to help with my move. Also the man that was running the counter that day had a nasty attitude when I asked what was the point in making the reservation if U-HAUL still didn't have it available for me? His response was THAT'S HOW PEOPLE DO....The smaller truck I ended up with had Two low tires one on the front and one one the back...this was by far THE WORST experience I've ever had with U-Haul

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

ernie g.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and went above and beyond to make sure that I was satisfied and a very friendly comfortable atmosphere and very professional. Thank you Ms Hastings

esterlita H. 
Rating:
5.0

N/A

Sheila G. 
Rating:
1.0

Customer did not leave a comment.

Jessica B. 
Rating:
1.0

Respond to email communication regard disputed fuel charges. 11 days and counting…….

brad T. 
Rating:
5.0

Customer did not leave a comment.

Jada G. 
Rating:
5.0

Just continue the service you all have shown totally excellence

SYLVESTER B. 
Rating:
5.0

The manager awesome I love her she very polite and helpful thanks for everything

Tamika H. 
Rating:
5.0

Reserved a trailer by phone the day before, then had a speedy check-in and check-out. Only wish there was a shorter option than a whole day (less $).

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Jaco H.  |  Overall Experience 
Rating:
4.0

The Uhaul computer system that she used to process my order and payment was glitchy and slow; had to move to another computer/credit card scanner.

Wade G. 
Rating:
2.0

The vehicle that I reserved was not available and the one that I was given didn't have gas in it, gas light came on will I went around the corner. The worker marked the wrong mileage and gas level. I was told that once you pull off the lot they are not responsible for wrong records

Eric W. 
Rating:
5.0

Great professional staff and service. How did you find these excellent people to contribute to the success of your business? Very well done!

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Candis S. 
Rating:
5.0

Customer did not leave a comment.

Candis S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Just. Keep. Doing. What. The. Employees. On. Watkins. Do. They. Are. Excellent

jerry W. 
Rating:
5.0

Great job

power W. 
Rating:
5.0

We were extremely pleased with the Watkins location!! It is a much nicer and higher quality location than the others we have used. The staff was friendly and knowledgeable. The only issue we had was the original pick up place was much much closer to our home and storage unit, but the truck we reserved was not returned by the renters the day before, (we were notified 2 hours before pick up time) so we were sent almost 40 miles out of our way total, which meant we were charged the additional mileage.

Heather C. 
Rating:
5.0

Ms. Mary, Welcome me/ help with The right vehicle that I needed. It was a very enlightening experience it was clean and the air-conditioning kept me nice and cozy. Upon my return I was steel greeted with the same Sweet customer service I give Ms.Mary a 5*. Thank you, U HAUL

pearly J. 
Rating:
1.0

I rented a car trailer and hooked it up to a Penske truck. The lot attendant had me back it up into a space. Rental agreements with uhaul and Penske state to not back it up. It took several tries to back it up without hitting anything.

SHAWN H. 
Rating:
5.0

great truck

Marcus A. 
Rating:
5.0

The associate was professional and gave excellent customer service

dennis J. 
Rating:
5.0

Keep doing a great job

HENRY B. 
Rating:
3.0

This wasn't the pickup location I selected when I made my reservation. Apparently the Local dispatcher failed to arrange for my truck to be at set location, and I had to arrange another ride at my expense to the new pickup location. Not impressed.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Giahanna B. 
Rating:
5.0

Great customer service. Just an all around good experience.

Carlos L. 
Rating:
2.0

We accidentally rented the wrong size truck and needed a bigger one she did look for 1 but told us that there wasn't 1 available in the state As it was a holiday. We rented the truck because we were in desperate need of moving After arriving at home we found out that there was a larger truck available only only a few miles from where we were moving to. We returned the truck within an hour but they still charged us for the whole day.

William F. 
Rating:
1.0

The U-Haul app would not bring off my drop off information so I had to spend 30 minutes searching things online and had to use the website when the email told me to use the app. I tried to call the U-Haul number but I was one a 60 minute wait at night and it was overall a frustrating experience

Blake S. 
Rating:
5.0

The lady that helped me when I went to pick up the truck was very nice, friendly, helpful and professional! Thank you so much!

annie M. 
Rating:
1.0

The truck I rented the door wouldn't let down. It was frustrating. I tried calling the location I rented from but I was deviated to main number. Then the automatic system said that my expected wait time was over 30mins which noone came to the phone. I had to get back in my car and drive back to the uhaul location. The employee did follow me home to help the situation. It was rectified but after dropping off my first load the same issue. I had to call to extend my rental due to having faulty truck. It's stressful enough moving but to have this mishap on top it was just too much. I was very disappointed with my experience.

Markey B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

tameka B. 
Rating:
5.0

Customer did not leave a comment.

hildegard W. 
Rating:
5.0

Please make website more user friendly.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

CATERA D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
2.0

They charged me Twice for the same rental

Cedric L. 
Rating:
4.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Great

Dominique W. 
Rating:
5.0

Very friendly staff.

Frances M. 
Rating:
3.0

The workers had an issue with the amount of gas in the truck compared to something they had in the computer. Even though we used the ap and had had the paper from when we took the truck. The worker would not listen to me. He just kept saying you were supposed to verify it in the ap. I said I did and even took pictures. He said well it would show it here. Then he looked again and I had the correct amount of gas according to what was in it when I received the truck. But that didn't match somewhere else in their system. The workers need to LISTEN to the customer before just assuming we are wrong, or didn't do things correctly.

AMBER B. 
Rating:
3.0

Need the people you have on staff no what they are doing

Antonio M. 
Rating:
4.0

Easy process, convenient. I've rented uhaul many of times of the past 30 years. I've had some not so good experiences. Each location is different and it's always the employees and the store managers that make the difference. The two employees at this store went above and beyond to make sure I was good to go and for that I'm grateful. I will definitely be using this location again because of the service.

Shonnon S. 
Rating:
5.0

Everything was fine

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Genevieve S. 
Rating:
4.0

Customer did not leave a comment.

April B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beauty w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gail F. 
Rating:
4.0

Customer did not leave a comment.

Frances M. 
Rating:
3.0

Rent to high

tamora c.  |  Overall Experience 
Rating:
4.0

The only problem was when I would go to the storage I would have to use my phone flashlight to see. The day I moved out, we got there at 11am and moved everything without facility lights., Which popped on around 130pm after we had gotten everything out of storage

Diane J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwun M. 
Rating:
1.0

The staff was unprofessional y’all got too many hidden fee’s and the staff lies about the truck being without gas even though it’s full.

Alex W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakia L. 
Rating:
5.0

Customer did not leave a comment.

ebony J. 
Rating:
5.0

Staff at this location are friendly and efficient.

Claude W. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Tamero P. 
Rating:
4.0

If was really good BUT I believe I had the wrong truck because my miles were off like 8000 miles lower and I only used 103mi but I have proof.

Davonica J. 
Rating:
2.0

Truck had trash in it.. employees weren't the most informative

Madelime M. 
Rating:
4.0

Customer did not leave a comment.

Brandi H.  |  Overall Experience 
Rating:
5.0

Great job Ms.Wood thank you . YOU'RE TEAM HELP NAVIGATE MY FAMILY THROUGH OUR OR DEAL KERP UP R HE GOID WORK

Mack M. 
Rating:
3.0

Could use lessiions in customer service

MCKESSON H. 
Rating:
5.0

The app would not let me submit the photos for the mileage to show what time i took the truck back

LAKEITHA B. 
Rating:
5.0

Customer did not leave a comment.

LEE C. 
Rating:
5.0

The staff was professional and helped to solve a problem that was caused by another Uhaul "storage" site. I had a great experience.

Elaine S.  |  First Impressions 
Rating:
4.0

While the truck rental was fine, the storage rental was a nightmare. Uhaul double-booked the space which caused horrendous problems for me as I drove around the city trying to find another vacant storage space. It used up my truck rental hours, burned up gas and otherwise caused a very disappointing experience.

Elaine S.  |  First Impressions 
Rating:
3.0

The woman at the counter was absolutely amazing and very helpful, however for a Saturday there needs to be more than one person. I was sent there from the store in Union after they gave away my truck. They did not have the dolly I had reserved,not the cashiers fault, b the lack of but still very frustrating the lack of communication between stores. It seems the reservatiosn should be handled by the people in the store, not outside.

RACHEL M. 
Rating:
1.0

Worst experience ever And I also have pictures from the U Haul itself being nasty with broken mirrors to the representative being argumentative and very nonchalant.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

MACK M. 
Rating:
5.0

Customer did not leave a comment.

Paulette H. 
Rating:
1.0

My storage area had a big whole in the wall and the door is to low would not rent it again

MONICA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J.  |  Overall Experience 
Rating:
5.0

Very happy with drop off.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN Y. 
Rating:
4.0

I was unable to call direct to this location. Number redirects to home office. This is very frustrating. After 2hrs, I never spoke with anyone. Vehicle had check engine and air bag warning lights on. Staff was courteous and helpful. You can tell they like their job. .

VANESSA S. 
Rating:
5.0

N/A

Marissa W. 
Rating:
3.0

I had to go to three diffent locations. Horn Lake, MS said the equipment was on Lamar, when I got there they said it wasn't there. They had to find a uhaul trailer the size I'd ordered. the place was fine the people were fine, but the system SUCKED.

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

TRAICA J. 
Rating:
3.0

The price for driving 20 miles for 2 hours of driving cost me $120 when should have cost me half that I won't be using your service anymore because it costs too much damn money

charles L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I need a receipt

GILBERT V. 
Rating:
3.0

Customer did not leave a comment.

MYLA M. 
Rating:
1.0

Having everything available

JENIKA W. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA G. 
Rating:
3.0

The truck definitely could have been cleaner and the tank was half full. I always fill the tank whenever I rent from Uhaul. I thought that was just standard protocol. I had to clean the truck with Clorox wipes. Wrote using it because it just wasn't up to par. Can't risk it with COVID-19 still around. There was nobody at the front desk when I arrived and I waited for 5 minutes and called the GM's cell phone that was hanging from a sign on the front door for assistance. The overall experience could have been better, but I still enjoy using Uhaul over Penske, Budget and Enterprise definitely. Thank you.

Burbon R. 
Rating:
5.0

Customer did not leave a comment.

Jasper C. 
Rating:
5.0

LaToya was professional, courteous, and very helpful.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

Kellie W. 
Rating:
5.0

Always great and friendly customer service 👍

JHERICKA B. 
Rating:
5.0

The customer service team was courteous, knowledgeable, and professional.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE B.  |  Overall Experience 
Rating:
5.0

No issues

latonia ` r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDE B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Trecia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvia A.  |  First Impressions 
Rating:
5.0

I love this location only

mckenzie w.  |  First Impressions 
Rating:
5.0

Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.

Paige B.  |  First Impressions 
Rating:
4.0

I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!

Cynthia R.  |  Overall Experience 
Rating:
1.0

Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!

Falen N.  |  Overall Experience 
Rating:
1.0

This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.

Falen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKA G.  |  Overall Experience 
Rating:
5.0

I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!

artrisha a.  |  First Impressions 
Rating:
4.0

They were great!

fatrice b.  |  Overall Experience 
Rating:
1.0

I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn’t access the unit because the card was not programmed correctly leaving

Regina C.  |  Overall Experience 
Rating:
2.0

I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

Regina C.  |  First Impressions 
Rating:
5.0

I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

TRACY W.  |  First Impressions 
Rating:
1.0

I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

Dustin W.  |  Overall Experience 
Rating:
4.0

EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

dennis o.  |  Overall Experience 
Rating:
5.0

The staff and manager was very polite, friendly and helpful.

lisa a.  |  First Impressions 
Rating:
5.0

Outstanding

Stanford H.  |  Overall Experience 
Rating:
5.0

The process was very quick and simple

BRENT C.  |  Reservation 
Rating:
5.0

I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.

Mike M.  |  Overall Experience 
No reviews have been submitted for this location.

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